Creating a card disputes case request from the service catalog

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Create a card disputes case request from the Customer or Consumer Service Portals by navigating the service catalog.

    Before you begin

    Role required: sn_customerservice.consumer or sn_customerservice.customer

    Procedure

    1. Create a request by going to either the portal landing page or the portal menu header and then doing one of the following actions.
      OptionDescription
      Request Something On the portal landing page, select the Request Something link.
      Requests In the portal menu header, navigate to Requests > Request Something.
    2. Browse the service catalog and select Support > Report a dispute.
      You can also use the category filters to filter the available items or search the catalog.
    3. In the card disputes case intake page, fill in the information that is related to the request.
      For more information on the various stages of the card disputes case within the playbook, see Managing dispute workflows
    4. Select Submit.