--- Release : - yokohama ft:locale : - 한국어 ft:publication_title : - 요코하마 Proactive Service Experience Workflows ft:clusterId : - psew bundleId : - psew workflow : - Customer and Industry --- 요코하마 Proactive Service Experience Workflows - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows.html?contentId=3QLQsxDv80VV9TiWWpsZIA) - [탐색 Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.html?contentId=XnJvvjwpsYz6EaPiS_8tkQ) - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/architecture-assurance-workflows.html?contentId=uTtfk8UZ9PYrVHStTQyb~w) - [Proactive Service Experience Workflows및 인시던트 관리서비스 운영 작업 공간](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/service-operations-workspace-proactive.html?contentId=FSq_5UW8aKmuBpbpBJO~aw) - [Proactive Service Experience Workflows 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html?contentId=QfXIVPihzj4baMZXaNZLIQ) - [Proactive Service Experience Workflows 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/install-assurance-workflows.html?contentId=w7y~JgMsgwcIwQqhL0Z__g) - [할당 그룹에 사용자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html?contentId=JtIOiEVjV6rQwtxfYVBCnQ) - [Proactive Service Experience Workflows 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.html?contentId=FrqAfBZpJTWlVl5b6KMm0g) - [인시던트 관리 에서 영향을 받는 계정 Proactive Service Experience Workflows식별 정보](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-identify-act-incident.html?contentId=2chkQ0Aj0qt7iuRR8fvRGg) - [Proactive Service Experience Workflows에서 인시던트 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/create-an-incident-proactive.html?contentId=HIahx2l5Fl1rNFFlZvY7AQ) - [네트워크 문제의 영향을 식별하고 인시던트 기록에서 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/aw-impact-analysis.html?contentId=a4zvImrkt2W2s_HPg9Upbw) - [인시던트 에스컬레이션 정보](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.html?contentId=SqDyomAGS9QdpR3SXkl9oA) - [인시던트 에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/escalate-incident-aw.html?contentId=bNQahKNJ7iLUYtK1v9kdsw) - [Proactive Service Experience Workflows에서 고객 또는 파트너 계정 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.html?contentId=zs_SdUZ5QKsc4emWBa7_JQ) - [Proactive Service Experience Workflows에서 360도 뷰를 사용하여 계정 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/review-customer-account-360-psew.html?contentId=Aen~rQqma6O2kZWr8t277Q) - [계정 360 분석 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/account-360-analytics-dashboard.html?contentId=H7SZvpKUgy3FUC16CAVRKQ) - [인시던트에서 케이스 및 업데이트 자동 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-auto-creation-case.html?contentId=qa5pc567XRXd7RxkTvZgFw) - [자동 생성된 케이스에 대한 중요 케이스 임계치 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-set-major-case-threshold.html?contentId=K0Le5R3XXxOAudeapVqIgA) - [올바른 케이스 유형으로 리디렉션](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/generate-proactive-cases.html?contentId=_4jFvrVu5XeoUEBhVoz2_w) - [변경 요청에서 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-impact-change.html?contentId=nYsGfQZpWGbzU1wKp6BDbA) - [Proactive Service Experience Workflows의 에스컬레이션 워크플로우에 사용되는 메시지 정보](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-about-msgs.html?contentId=UekI514EnB~hhntKL~yYnw) - [메시지 파일 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/configure-msg-file-taw.html?contentId=Ht7Reo341BxPR4YfoNzVxw) - [API 알림 처리](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/handling-trouble-ticket-notifications.html?contentId=OZC3JL~vnKi8gGaNKIhEAw) - [Hermes 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/hermes-stream-connect-kafka-workflow.html?contentId=9QTwAoiiwqVixqis5GO6CA) - [오픈 메시지 버스 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/trouble-ticket-workflow-using-pub-sub-model.html?contentId=FJFJKodMG21mqkwCBEq3dg) - [생산자 프레임워크 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/using-producer-framework-for-trouble-ticket-notification.html?contentId=jAC1GcA11HFzI3P0VtEhuA) - [API 알림 비활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/deactivate-trouble-ticket-notification.html?contentId=UsBlxBXpuKrGWSRpemLs7A) - [Proactive Service Experience Workflows 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.html?contentId=uJh5Xwox8T5sHVUgx_IY4w) - [도메인 분리 및 Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/domain-separation-assurance-workflows.html?contentId=mhDTD~AhwYMf9f8rt3lesA) - [기술 제품 지원 케이스 애플리케이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-app.html?contentId=Vgd_wLTtlOtHtXcGrcy~sQ) - [기술 제품 지원 케이스 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-type.html?contentId=iiSxES6Qv7UkZS9oVMVpRA) - [기술 제품 지원 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-record-page.html?contentId=zGmUy6leuNSl15rRufLy7g) - [기술 제품 지원 케이스 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-table.html?contentId=PkveBmazYc0NIhSVHo5dUA) - [기술 제품 지원 케이스 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook.html?contentId=hiVNYW3yCGvCbKFsIt5G2A) - [기술 제품 지원 케이스 플레이북 스테이지 및 활동](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook-stages.html?contentId=_nqqRx_5njqU0sqB586dOA) - [기술 제품 지원 케이스를 사우스바운드 외부 시스템과 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-outbound-flow.html?contentId=h02CW6DCOtsJuSVmS2lvYg) - [고객 서비스 문제 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/cspm-landing-page.html?contentId=S1M38QJyC~Q54cAnQGIfsw) - [고객 서비스 문제 관리 탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/explore-spm.html?contentId=tn9SdzGQHj2p319cEIDzpw) - [고객 서비스 문제 관리 데이터 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/spm-data-model.html?contentId=90fwCEMYEAOre_OACuSXtg) - [고객 서비스 문제 관리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/configuring-spm.html?contentId=~5POziDIQhVwDnvcKXL3ew) - [고객 서비스 문제 관리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/install-spm.html?contentId=noA2oIG2a0JTlDh_f9dkTQ) - [테스트 정의 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/settingup-test-specifications.html?contentId=UQ8hi1qTBaQoJg~1soK49w) - [테스트 정의 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/create-test-specification.html?contentId=hcKANIhHOr3JW9FSWvwOjw) - [테스트 정의의 특성 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/add-characterisitc-for-test-specification.html?contentId=XdBfuXUNA~vb4CqPJ~krTw) - [테스트 정의 간의 관계 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/define-test-spec-relationship.html?contentId=caoOu3APgcElpso8f2Ow2w) - [테스트 정의와 사양 또는 제품 모델 간의 관계 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/specification-to-test-definition.html?contentId=ClOTWc97wjk6Q~YvBwtYtg) - [서비스 테스트에 대한 테스트 측정 정의 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/define-test-measure-spm.html?contentId=tiN08lCEyfnI40wi7oGlaA) - [테스트 측정 정의에 대한 임계치 규칙 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/define-threshold-rules.html?contentId=RpM0pljdNz4F2kc_4wYMwA) - [임계치 규칙에 대한 측정 결과 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/define-threshold-consequences-spm.html?contentId=3C76z06bFr9rZUKWEcwmfw) - [테스트 정의 게시](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/publish-test-specification-spm.html?contentId=vva91ixLN02_G~R1btNLHQ) - [사우스바운드 외부 시스템과 통합 고객 서비스 문제 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/cspm-integrate-southbound.html?contentId=sJWOhFGVQxDiE2KmYigZKA) - [고객 서비스 문제 관리 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/using-spm.html?contentId=ap0x_4rZExkI7wCzMdAJcA) - [작업 공간에서 서비스 문제 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/create-service-problem-case.html?contentId=WwI3hl1D68pGggJ318CEcA) - [고객 서비스 포털에서 서비스 문제 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/create-a-product-case-from-the-customer-service-portal.html?contentId=V8yK~Jd8AUkdEDdcZI_8gg) - [서비스 문제 케이스 진단 및 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/work-on-service-problem-case.html?contentId=d7eRuZCOnOYBlAjlDEu72w) - [고객 서비스 문제 관리 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/cspm-reference.html?contentId=rUWCW~Sk5~Cu1~scq2HVVg) - [고객 서비스 문제 관리와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/spm-components.html?contentId=SLgXN_foGdhWLUSgxqD~og) - [고객 서비스 문제 관리 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/cspm-properties.html?contentId=WBYMZT8GNSoqPv9~pzneUg) - [도메인 분리 및 고객 서비스 문제 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/proactive-service-exp-workflows/domain-separation-cspm.html?contentId=c8TJ_ONEHXmz693OxcJHsQ)