---
sourceDocument: 요코하마 ServiceNow AI 플랫폼 관리
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/ko-KR/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - ko-KR

ft:publication_title :

    - 요코하마 ServiceNow AI 플랫폼 관리

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# 애플리케이션 관련 역할

# 애플리케이션 관련 역할 {#ariaid-title1}

* 릴리스 버전: Yokohama
* 
* 업데이트 날짜 2025년 01월 30일
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 소요 시간: 11분

인스턴스에 설치하는 애플리케이션에는 추가 역할이 포함될 수 있습니다. 이 섹션의 링크를 따라 애플리케이션과 함께 설치되는 역할을 확인합니다.
{#application-specific-roles__table_v41_hxt_bzb__entry__3}

| 워크플로우 | 제품 | 역할 설명서 링크 |
|-|-|-|
| 고객 서비스 관리 | 고객 액세스 관리 | [Roles installed with customer access management](https://www.servicenow.com/docs/access?context=r_rolesinstalledwithcustaccessmgmt&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) |
| 고객 서비스 관리 | 고객 서비스 관리 | [Roles installed with Customer Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstalledWithCustomerService&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) |
| 고객 서비스 관리 | 주요 문제 관리 | [Components installed with Major Issue Management](https://www.servicenow.com/docs/access?context=installed-with-major-issue-mgmt&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) |
| 고객 서비스 관리 | OpenFrame | [Components installed with OpenFrame](https://www.servicenow.com/docs/access?context=r_InstalledWithOpenFrame&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) |
| 고객 서비스 관리 | 공공 부문 디지털 서비스 |   |
| 고객 서비스 관리 | 특별 처리 메모 | [Components installed with Special Handling Notes](https://www.servicenow.com/docs/access?context=r_InstalledWithSpecHandNotes&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) |
| 고객 서비스 관리 | Targeted Communications | [Components installed with Targeted Communications](https://www.servicenow.com/docs/access?context=r_TargetCommInstalledComponents&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | Case and Knowledge Management | [Components installed with Case and Knowledge Management](https://www.servicenow.com/docs/access?context=components-installed-with-case-and-knowledge-management&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | HR 서비스 제공 | [Setting up your Alumni Center](https://www.servicenow.com/docs/access?context=asc-configure&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | HR 서비스 제공 | [Reference for Document Templates](https://www.servicenow.com/docs/access?context=reference-doc-templates&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | HR 서비스 제공 | v[Reference for Listening Posts](https://www.servicenow.com/docs/access?context=reference-listening-posts&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 여정 디자이너 |   |
| 직원 서비스 관리 | 여정 디자이너 | [Components installed with Journey Accelerator](https://www.servicenow.com/docs/access?context=components-installed-with-journey-accelerator&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 관리자 허브 | [Components installed with Manager Hub](https://www.servicenow.com/docs/access?context=installed-with-managerhub&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 케이스 관리 | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-calendar-syncn&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Core](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-safety-mgmt-hr&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Move Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-move-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservations-outlookaddin&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Reservation Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservation-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Space Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-space-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Space Mapping](https://www.servicenow.com/docs/access?context=wsm-mappedin-components&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 워크플레이스 서비스 제공 | [Components installed with Workplace Visitor Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-visitor-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| 직원 서비스 관리 | 벤더 관리 작업 공간 | [Installed with Vendor Management Workspace](https://www.servicenow.com/docs/access?context=installed-w-vendor-manager-configurable-workspace&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| Environmental, Social, and Governance Management | Environmental, Social, and Governance Management | [Components installed with Operational Sustainability Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) |
| 거버넌스, 위험 및 준수 | 감사 관리 | [Components installed with Audit Management](https://www.servicenow.com/docs/access?context=r_InstallWAudit&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) |
| 거버넌스, 위험 및 준수 | GRC: Metrics | [Components installed with the GRC: Metrics application](https://www.servicenow.com/docs/access?context=tables-installed-with-metrics&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) |
| 거버넌스, 위험 및 준수 | 운영 복원성 |   |
| 거버넌스, 위험 및 준수 | 개인정보 보호 관리 | [Roles installed with Privacy Management](https://www.servicenow.com/docs/access?context=roles-installed-prm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) |
| 거버넌스, 위험 및 준수 | 위험 관리 | [Components installed with Risk Management](https://www.servicenow.com/docs/access?context=r_InstallWRisk&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) |
| 의료 및 생명 과학 | Healthcare and Life Sciences Service Management Core | [Components installed with Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-components-installed-serv-mgmt&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) |
| 의료 및 생명 과학 | Patient Support Services | [Components installed with Patient Support Services](https://www.servicenow.com/docs/access?context=pss-components-installed&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) |
| 의료 및 생명 과학 | Pre-Visit Management | [Components installed with Pre-Visit Management](https://www.servicenow.com/docs/access?context=pre-visit-components-installed&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) |
| IT 자산 관리 | 모델 관리 | [Installed with Model Management](https://www.servicenow.com/docs/access?context=installed-with-model-management&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) |
| IT 자산 관리 | 제품 카탈로그 | [Roles installed with Product Catalog](https://www.servicenow.com/docs/access?context=r_RolesProductCatalog&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Operations Management | 자동화 디스커버리 | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| IT Operations Management | 이벤트 관리 | [Components installed with Event Management](https://www.servicenow.com/docs/access?context=r_InstalledWithEventManagement&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) |
| Now Platform 기능 | 고급 작업 할당 | [Components installed with Advanced Work Assignment](https://www.servicenow.com/docs/access?context=installed-with-awa&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) |
| Now Platform 기능 | AI 검색 | [AI 검색와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/5Ne9jC0gB3NAE8Fo2MhAvw#components-installed-ais "플러그인을 활성화 AI 검색 하면 예약된 작업, 테이블 및 사용자 역할을 포함한 여러 유형의 구성요소가 설치됩니다.") |
| Now Platform 기능 | 애플리케이션 포트폴리오 관리 | [Installed with Enterprise Architecture (formerly Application Portfolio Management)](https://www.servicenow.com/docs/access?context=installed-with-application-portfolio-mangemt&version=yokohama&pubname=yokohama-application-portfolio-management&ft:locale=en-US) |
| Now Platform 기능 | 자동화 센터 | [Components installed with Automation Center](https://www.servicenow.com/docs/access?context=components-installed-with-automation-center&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US) |
| Now Platform 기능 | 클라이언트 소프트웨어 배포 2.0 | [Components installed with](https://www.servicenow.com/docs/access?context=csd2-installed&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US) |
| Now Platform 기능 | 대화형 분석 | [Legacy - Conversational Analytics dashboard roles](https://www.servicenow.com/docs/access?context=conversational-analytics-dashboard-roles&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) |
| Now Platform 기능 | 문서 인텔리전스 | [Document Intelligence roles](https://www.servicenow.com/docs/access?context=document-intelligence-user-roles&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) |
| Now Platform 기능 | 상호작용 관리 | [Components installed with Interaction Management](https://www.servicenow.com/docs/access?context=components-installed-with-interaction-management&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) |
| Now Platform 기능 | 라이브 피드 | [User roles installed with Live Feed](https://www.servicenow.com/docs/access?context=r_UserRolesInstalledWithLiveFeed&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) |
| Now Platform 기능 | 알림 | [Roles installed with Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) |
| Now Platform 기능 | 오케스트레이션(레거시) | [Installed with Orchestration ROI](https://www.servicenow.com/docs/access?context=r_InstalledWithOrchestrationROI&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) |
| Now Platform 기능 | 빌드 워크플로우 |   |
| Now Platform 기능 | 빌드 워크플로우 |   |
| Now Platform 기능 | 빌드 워크플로우 | [User access to Workflow Studio flows](https://www.servicenow.com/docs/access?context=user-access-flow-designer&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) |
| Now Platform 기능 | 빌드 워크플로우 |   |
| Now Platform 기능 | 서비스 브리지 |   |
| Now Platform 기능 | 서비스 브리지 |   |
| Now Platform 기능 | 상태 모델 | [상태 모델과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/FpI9JFXwddAJKNJelp6X2Q#installed-state-model "상태 모델과 함께 여러 유형의 구성요소가 설치됩니다.") |
| 플랫폼 분석 | 자동화 디스커버리 | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| 플랫폼 분석 | 퍼포먼스 분석 | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| 플랫폼 분석 | 프로세스 마이닝 | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| 플랫폼 분석 | 보고 | [Reporting roles](https://www.servicenow.com/docs/access?context=reporting-roles&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| 플랫폼 분석 | 사용자 경험 분석 | [Roles installed with Usage Insights](https://www.servicenow.com/docs/access?context=components-installed-user-exp-analytics&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| IT Service Management | 자산 관리 |   |
| IT Service Management | 변경 관리 | [Components installed with ITSM Roles - Change Management](https://www.servicenow.com/docs/access?context=installed-with-cm-itsm-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 지속적 개선 관리 | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 계약 관리 | [User roles installed with Contract Management](https://www.servicenow.com/docs/access?context=r_UserRolesIWContractMgmt&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 디지털 포트폴리오 관리 | [Roles for Digital Portfolio Management](https://www.servicenow.com/docs/access?context=dpm-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 직원 센터 | [Employee Center roles](https://www.servicenow.com/docs/access?context=emp-center-personas&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) |
| IT Service Management | 경비 라인 | [Components installed with Expense Line](https://www.servicenow.com/docs/access?context=r_InstalledWithExpenseLine&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 시설 이동 관리 | [Roles installed with Facilities Move Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacMoveMgmt&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | 시설 서비스 관리 | [Roles installed with Facilities Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacServMgmnt&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | 인시던트 관리 | [Components installed with ITSM Roles --- Incident Management](https://www.servicenow.com/docs/access?context=inci-roles-instld-itsm-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | ITSM 예측 인텔리전스 워크벤치 | [Components installed with ITSM Predictive Intelligence Workbench](https://www.servicenow.com/docs/access?context=itsm-piwb-intalled-with&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 지식 관리 | [Knowledge Management roles](https://www.servicenow.com/docs/access?context=r_KnowledgeRoles&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) |
| IT Service Management | 퍼포먼스 분석 | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| IT Service Management | 계획된 유지보수 | [Installed with SM Planned Maintenance](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtPlanMaint&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | 문제 관리 | [Components installed with Problem Management](https://www.servicenow.com/docs/access?context=installed-with-madrid-best-prac&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 구매 | [User roles installed with Procurement](https://www.servicenow.com/docs/access?context=r_UserRolesProcurement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 요청 관리 | [Request ITSM Roles - Request Management](https://www.servicenow.com/docs/access?context=request-itsm-roles-rm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 빌더 | [Roles installed with Service Builder](https://www.servicenow.com/docs/access?context=service-builder-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 운영 작업 공간 | [Components installed with Service Operations Workspace ITSM Applications](https://www.servicenow.com/docs/access?context=components-installed-with-sow&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 운영 작업 공간 | [Components installed with Agent Client Collector for Investigation](https://www.servicenow.com/docs/access?context=components-installed-investigate&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 운영 작업 공간 | [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://www.servicenow.com/docs/access?context=components-installed-mecm-adapter&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 운영 작업 공간 | [Components installed with Remedial Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-with-remediation-fw&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 운영 작업 공간 | [Components installed with Metrics and CI Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-metrics-ci-action-fw&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 수준 관리 | [Installed with Service Level Management](https://www.servicenow.com/docs/access?context=r_InstalledWithServiceLevelMgmt&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 서비스 관리 코어 | [Installed with Service Management Core](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtCore&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | 서비스 포트폴리오 관리 |   |
| IT Service Management | 벤더 관리 작업 공간 | [Installed with Vendor Management Workspace](https://www.servicenow.com/docs/access?context=installed-w-vendor-manager-configurable-workspace&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | Walk-up Experience | [Components installed with Walk-up Experience](https://www.servicenow.com/docs/access?context=installed-with-walkup-experience&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| IT Service Management | 워크포스 최적화 | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) |
| 보안 운영 | 보안 인시던트 응답 | [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) |
| 보안 운영 | 위협 인텔리전스 공유 |   |
| 보안 운영 | 취약성 대응 | [Components installed with Vulnerability Response](https://www.servicenow.com/docs/access?context=installed-with-vr&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) |
| Strategic Portfolio Management | 데이터 분리 | [Components installed with Data Separation](https://www.servicenow.com/docs/access?context=installed-with-data-separation&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | Enterprise Release Management |   |
| Strategic Portfolio Management | 현장 서비스 관리 | [Components installed with Field Service Management](https://www.servicenow.com/docs/access?context=r_InstalledWithFSM&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) |
| Strategic Portfolio Management | 현장 서비스 관리 | [Field Service with Service Locations Support components](https://www.servicenow.com/docs/access?context=service-locations-components&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) |
| Strategic Portfolio Management | 재무 관리 |   |
| Strategic Portfolio Management | 투자 기금 조성 | [Components installed with Investment Funding](https://www.servicenow.com/docs/access?context=installed-with-investment-funding&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | 프로젝트 포트폴리오 관리 | [Components installed with Project Portfolio Management (PPM) Standard](https://www.servicenow.com/docs/access?context=r_InstalledWithProjectPortfolioSuiteWithFinancials&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | 스크럼 프로그램 | [Components installed with Scrum Programs](https://www.servicenow.com/docs/access?context=installed-with-scrum-programs&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | 팀 공간 | [Installed with teamspaces](https://www.servicenow.com/docs/access?context=r_InstalledWithTeamspaces&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) |
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{#application-specific-roles__table_v41_hxt_bzb}