Add closure information to a security incident

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 13일
  • 소요 시간: 1분
  • When a security incident is in the Review or Closed state, you can enter closure information.

    시작하기 전에

    Role required: sn_si.basic

    프로시저

    1. If it isn’t already open, open the security incident you want to update.
    2. Select the Related Records tab.
    3. Fill in the fields, as needed.
      Field Description
      Create knowledge article The option to generate a knowledge article using the contents of the post incident report.
      Close code The close code that best describes the reason for closing the security incident.
      Closed by [Read only] Displays the user who closed the security incident.
      Closed [Read only] Displays the date and time the security incident was closed.
      Close notes How the security incident has been closed, including lessons learned, resolution, and so on.
    4. Select any of the following tabs to further update the security incident:
    5. Select Submit.