--- Release : - australia ft:locale : - 한국어 ft:publication_title : - 호주 Proactive Service Experience Workflows ft:clusterId : - psew bundleId : - psew workflow : - Customer and Industry --- 호주 Proactive Service Experience Workflows - [기술 제품 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows.html?contentId=bHtVIpnmuTbDT1N1EZk97A) - [탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.html?contentId=473eYWEv0XK2l3i86XB29w) - [사전 예방적 서비스 경험 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/architecture-assurance-workflows.html?contentId=1unDQuG6gmevp9YqPwUILg) - [Customer Impact 탭](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/enhance-customer-impact-visibility-psew-process.html?contentId=R9shvgTxrIWha_LeeSULcg) - [SOW 내 인시던트 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/service-operations-workspace-proactive.html?contentId=gIjy0OheMgfFmUPESdZ8Bg) - [기술 제품 지원 케이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-app.html?contentId=vxnzc5UyYHtohVbOscPKvw) - [케이스 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-type.html?contentId=FuqcC0NZrKIrnOW0tsWKZw) - [기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-record-page.html?contentId=kzWjyxnCkUx8XglVL~BbSQ) - [플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook.html?contentId=kpruvD29DqEp2MSNpcfVXg) - [스테이지 및 활동](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook-stages.html?contentId=XlYMLc5cwzdvb3KQKuMWhQ) - [구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/configure-product-support-technology.html?contentId=KicJAMwkOjZK5JnNsUQa1g) - [사전 예방적 서비스 경험 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html?contentId=xsc2xlq2rt5NOsdvKjJUOw) - [설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/install-assurance-workflows.html?contentId=DGrOYKTx3Kk8LWM1~pqv~A) - [할당 그룹에 사용자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html?contentId=67F6CwWnUC5eI7BsXT63XQ) - [기술 제품 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/configure-technology-product-support-case.html?contentId=9CswB5GfCVgCbvaPQn5GKw) - [통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-outbound-flow.html?contentId=ZquKgiDdd3fnBeKevxEK2Q) - [사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/use-product-support-technology.html?contentId=c3CLzhAUcoLitTc5vn1XBw) - [사전 예방적 서비스 경험 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.html?contentId=hQOLiRkAqmPkr2vjuZfV1g) - [영향을 받는 계정 식별](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/psew-identify-act-incident.html?contentId=K3nUz8uSomWmMKgiBZVMKQ) - [인시던트 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/create-an-incident-proactive.html?contentId=xdYVmZ~HHMQZNCctN4xqoQ) - [네트워크 문제의 영향을 식별하고 인시던트 기록에서 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/aw-impact-analysis.html?contentId=i2JkhUlx1z14H2U9s~YcOA) - [사전 예방적 케이스 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/generate-proactive-case-customer-impact-tab.html?contentId=lGQZF0jub9KeJbwaZbgt1w) - [고객과 소통](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/create-communication-customer-impact-tab.html?contentId=VgIV9A6i~V5lCysAFN7cSA) - [메모 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/notify-customer-proactive-case.html?contentId=OoFGqC_2Mr4UcgXSGQehoA) - [사후 대응 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/create-reactive-case-cutomer-impact-tab.html?contentId=yO8lB1ZucQfdNYTVjHxTIA) - [인시던트 에스컬레이션 정보](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.html?contentId=hnrEyHPhnx1cOqYJ9_9gYQ) - [인시던트 에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/escalate-incident-aw.html?contentId=LgSmGqRGyx4Z1XCNhkEwuw) - [고객 또는 파트너 계정 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.html?contentId=xqy7TLI5Yx2WsdqWlXgIbg) - [운영 계정 360 뷰 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/review-customer-account-360-psew.html?contentId=p~W2n0bCf28zRn9yDcmI6Q) - [서비스 제공 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/account-360-analytics-dashboard.html?contentId=KWOYR3pFa9lu8oY9Ly3qHQ) - [케이스 자동 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/psew-auto-creation-case.html?contentId=fcbA1ntXcNyMwc9KEImFmw) - [자동 생성된 케이스에 대한 중요 케이스 임계치 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/psew-set-major-case-threshold.html?contentId=TnaV8kg_~rozWm5RQWshDQ) - [올바른 케이스 유형으로 리디렉션](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/generate-proactive-cases.html?contentId=HJv~mp8XtthKMDUr9wlmHQ) - [변경 요청 진단 및 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-case-change-request.html?contentId=HBvh6JR9b2G6wIpUYltcjg) - [변경 요청에서 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/psew-impact-change.html?contentId=fp_YrkxzSuzhIinmxMfWtA) - [에스컬레이션 워크플로우의 메시지](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/psew-about-msgs.html?contentId=nI21rhIS99pXOREEq5HLKQ) - [메시지 파일 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/configure-msg-file-taw.html?contentId=qBHREvhS9axkvhHu741zXw) - [인시던트 진단 및 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/diagnose-reslove-incident-psew.html?contentId=y7QhCoWR5Vq0Awpa206cXw) - [CI 또는 서비스에 대한 진단 테스트 실행](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-cmdb-ci.html?contentId=xrmK_3KOeSjQRmFJLhc20A) - [API 알림 처리](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/handling-trouble-ticket-notifications.html?contentId=CXYolFEnvHYNP8Gm3TMuIA) - [Hermes 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/hermes-stream-connect-kafka-workflow.html?contentId=d_5JFwAe7FGQ7a8~1DZS3Q) - [오픈 메시지 버스 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/trouble-ticket-workflow-using-pub-sub-model.html?contentId=i0wuHzKc87AeiE_rmzt1jg) - [생산자 프레임워크 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/using-producer-framework-for-trouble-ticket-notification.html?contentId=8vyDtQabFNTEvWMucT_Z2Q) - [비활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/deactivate-trouble-ticket-notification.html?contentId=Czcr0mUZ14UG8UllZIg6ew) - [기술 제품 지원 케이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/use-technology-product-support-case.html?contentId=_luassbMa73~btMh_TUiHw) - [고객 서비스 포털에서 케이스 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/create-technology-product-case.html?contentId=BmuBiNL5GgBM5lq7UR2LKg) - [진단 및 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-hitechcases.html?contentId=djEbM3xL3nSPhwDBWul14Q) - [참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.html?contentId=AseZqmhxb_y2dBNmbS65Dg) - [도메인 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/domain-separation-assurance-workflows.html?contentId=mdteb7i2TBu9GVUhzgW9Iw) - [케이스 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-table.html?contentId=vudsWBmildQ9N8OvwVON4w) - [영향받는 고객 목록 열](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/affected-customer-list-columns.html?contentId=esapZI7tHgKzpdbJrDcN8A) - [용어](https://servicenow-prod.fluidtopics.net/r/ko-KR/proactive-service-exp-workflows/product-support-for-technology/glossary-psew.html?contentId=KD4B7xd2~9n~dYyIpNwi_w)