Configure Service Portal to send analytics data

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Enable loading of the AI Search Analytics dashboard by configuring Service Portal to send analytics data.

    시작하기 전에

    The Platform Analytics Solution for Advanced AI Search Management Tools must be activated on your instance. For details on activating this solution, see Activate the Platform Analytics Solution for Advanced AI Search Management Tools.

    Role required: admin

    이 태스크 정보

    If the AI Search Analytics dashboard doesn't load, you must configure tracking of Usage Insights data in the Service Portal. This configuration is a prerequisite for the dashboard.

    프로시저

    1. Navigate to All > Service Portal > Portals.
    2. Edit the Service Portal record.
    3. Select Create Analytics Settings.
    4. On the Usage Insights Settings form, select the Enable Unauthenticated User Tracking option, then select Update.

    결과

    The AI Search Analytics dashboard should now load correctly.