Repair claim form

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 5분

    • The repair claim form enables you to enter the warranty and recall claim details.

    표 1. Repair claim form fields
    Field Description
    Warranty
    주:
    Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs.
    Pre-auth case line Displays all the repair pre-authorization case lines previously created for the selected repair associated with this claim case.
    주:
    If the pre-authorization is selected from the drop-down list, it automatically fetches the casual parts and miscellaneous details.
    Casual part Part number of the product that is repaired.
    Repair action Repair action type. Options are:
    • Repair
    • Replacement
    • Software update
    Issue description Name of the product that has the issue.
    Repair details Short description of the repair details.
    Recall
    주:
    Fields under the Recall section are displayed when you select the Recall claim option.
    Recall campaign Recall campaign.
    Corrective action Corrective action that is taken to resolve the issue.
    Casual part Part number. This field is auto-populated from the chosen corrective action.
    Remedy type Remedy procedures to resolve the issues mentioned as part of Recall Campaign Record. This field is auto-populated.
    Repair details Short description of the repair details. This field is auto-populated from the details available on the corrective action but can be modified by the service agent.
    Parts
    Part number Part number that is repaired, replaced, or upgraded.
    Casual part replacement Casual part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job.
    Quantity Quantity of assets that are repaired. Unit of measure includes:
    • Case
    • Pack
    • Carton
    • Kit
    • Each
    • Bundle
    • Box
    Base amount Base amount of the part. It is without tax.
    Tax rate Tax rate.
    Claimed amount Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    Labor
    Labor code Labor code.
    Duration Time required to repair or replace the part or product. Unit of measure includes:
    • Year
    • Hours
    • Month
    • Days
    Base amount Base amount of the labor work performed. It is without tax.
    Tax rate Tax rate.
    Claimed amount Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    External services
    Description Details of the external services taken for the repair or replacement of the part.
    Base amount Base amount of the external service taken. It is without tax.
    Tax rate The tax rate.
    Claimed amount Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    Miscellaneous
    Miscellaneous Details of the miscellaneous services.
    Base amount Base amount for any miscellaneous services.
    Tax rate Tax rate.
    Claimed amount Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    Claimed job amount Total amount claimed for this job. It includes:
    • Parts claimed amount
    • Labor claimed amount
    • External services claimed amount
    • Miscellaneous claimed amount
    Attachments Attachments that support your claims.