Product quality investigation (PQI) is an organized method used to find, examine, and address problems with a product or service. Problems include defects, non-conformance, or customer complaints. QI needs comprehensive investigation with multiple stakeholders.

The PQI workspace supports:

• Root Cause Analysis: Identify the underlying causes of defects.
• Long-Term Resolution: Implement corrective and preventive actions.
• Continuous Improvement: Enhance processes to avoid recurrence.