--- Release : - australia ft:locale : - 한국어 ft:publication_title : - 호주 고객 서비스 관리 ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- 호주 고객 서비스 관리 - [고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CustomerServiceManagement.html?contentId=giVdbtAG4987BFOXtzSHqA) - [탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/exploring-csm.html?contentId=noPc9dnnZe0REvagzqIInw) - [CSMITSM의 초점과 목적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-and-itsm-success-framework.html?contentId=IYk9onKs5iNAhffDLLPPJA) - [데이터 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-data-management.html?contentId=pAriAvONJPpdrChQxfitNA) - [셀프 서비스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/self-service-options-csm-customers.html?contentId=5IX1p_t0xixKqgyjpLt0Yw) - [옴니채널](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/omnichannels-communicating-customers.html?contentId=alzDhg9EheROZRb53pFWsw) - [에이전트 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-exp.html?contentId=lnIJ7sj7BNVXZdgtregYoQ) - [케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-management.html?contentId=wOG1OTM8BSChvsy2wStmxA) - [인텔리전스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/intelligence-csm.html?contentId=bAnERBD4pDYcOWPEZ26Uog) - [분석 및 인사이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-insights.html?contentId=8hAxJ_PDEiS2zDOJgo9rrw) - [Optimization](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/optimization.html?contentId=nKXganWm4o70d3hgFw1D3Q) - [구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-customer-service.html?contentId=SSCeqKfT73ii6po8YFKxSw) - [환경 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-up-your-environment.html?contentId=dovrj5hFI2jJJas2vWj2qQ) - [고객 서비스 관리 시작하기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-management.html?contentId=nbUpTIpmPaUqNTfwfdh_GQ) - [고객 서비스 관리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ActivateCustomerService.html?contentId=OMCaxuekNol2TJxi4WphHg) - [고객 서비스 관리과 함께 활성화되는 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/plugins-activated-with-csm.html?contentId=GQtYC5p~mDThQmQMpopgbQ) - [고객 서비스 관리용 추가 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CustServMgmtAddtlPluginsTable.html?contentId=0AxkzikrtO5Ab_qqO~dx6A) - [고객 서비스 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-properties.html?contentId=Sr75jdViJzo8Pa9e7SE5kQ) - [기초 데이터 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-foundation-data.html?contentId=nNh7VMDMKjbP9WAhvsXbhQ) - [고객 데이터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-data.html?contentId=_YKjJ8gd622CSwV6gNsgZw) - [계정 및 접촉 창구 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-accounts-contacts.html?contentId=WpSKwLyVA8JkHLDEuzT~gQ) - [안내 설정으로 계정 및 접촉 창구 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-accounts.html?contentId=yoYH3yPwEPjqlcUuquoVcg) - [계정 코드 및 계정 경로](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-account-code-account-path.html?contentId=Z79PmuikD4pi44SVtQV5Ng) - [계정 코드 속성 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-csm-account-code-property.html?contentId=V5f6L6FbFVav0BrZzm6piw) - [고객 계정 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-create-csm-accounts.html?contentId=9Is8FENEDlx98LYpw7MLhg) - [추가 계정 주소 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-account-address.html?contentId=IzTvLqA3IgSOw6hoVh8Ahw) - [고객 접촉 창구 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-create-csm-contacts.html?contentId=Q3iq_MT8uU~qF2J0cOdI6A) - [고객 관계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CustomerServiceRelationships.html?contentId=f9A8giMNaS035QsDmpTsIg) - [계정 계층 구조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_AccountHierarchy.html?contentId=31H_qNqOoT~61eIRVNU6~Q) - [계정 계층 구조 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAnAccountHierarchy.html?contentId=73HrjRgcoUKzaSzmmuOLFA) - [양방향 계정 관계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_AccountRelationships.html?contentId=byS36~Nk7jbf6q3kbwP6kg) - [계정 관계 유형 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAccountRelationshipType.html?contentId=PctoTK6F9tCsoFIny4nfqw) - [계정 관계 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAcctRelationshipRecord.html?contentId=FQ81lONps8SwSjzv7J6qwA) - [접촉 창구 관계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_ContactRelationships.html?contentId=PnXZj2lSBLJU_wJ9vSIQNg) - [접촉 창구 관계 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-contact-relationship.html?contentId=5eij1RMKm_ZeN9n3dTHe0w) - [계정의 접촉 창구 관계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAContactRelationship.html?contentId=ky9wahSucnwWbKHD5z~yIg) - [계정 팀 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-account-teams.html?contentId=Kvj~PiSuyBBsp0gfnVfxCw) - [계정에 팀 구성원 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssignTeamMemberToAccount.html?contentId=8zVz5eIE9Hq4WJKaTzNneg) - [계정에 대해 향상된 주소 데이터 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-enable-enhanced-address-data-model.html?contentId=jWgNN29EBjXdGI4MBuPnaA) - [계정 주소 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/account-address-table.html?contentId=9WhTH6dl209F56cXZwsRDQ) - [접촉 창구의 계정 주소 접근](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/account-address-access-for-contacts.html?contentId=12xfqWI1VIA8OuuGucBlkw) - [계정에 대해 향상된 주소 모델 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-enhanced-address-model.html?contentId=ZnwYMbOTopOjv_z2G7Uy5w) - [계정에 주소 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-address-account.html?contentId=5jARb9VcdNs5dzk~IAcflw) - [여러 계정 간의 주소 재사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/reuse-account-addresses.html?contentId=1Lmvbfv046QbNqARsvPwnw) - [계정 계층 구조를 통한 주소 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/address-sharing-account-hierarchy.html?contentId=F8myoCcWMwNzaN18dBEtfg) - [비관련 계정을 통한 주소 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/address-sharing-non-related-accounts.html?contentId=4DgviNgFFvWcuYf67IwvAA) - [위치 양식에서 주소 삭제 또는 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/delete-address-location-form.html?contentId=Pcvz2VtB4v~bCf9HgZwrww) - [위치에서 계정 주소 테이블로 데이터 마이그레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migrate-data-location-address-table.html?contentId=Kr8i~OdqGMRiSYS3wvZ3rw) - [계정 주소 테이블의 도메인 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/account-address-domain-separation.html?contentId=WdgZyxT0g3FEswksJVrdIg) - [소비자 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-consumers.html?contentId=wVuujEjjGMm2fZ~3VB86HA) - [안내 설정을 통해 소비자 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-consumers.html?contentId=2G1mXckMpIwGzTs7gVhvCw) - [소비자 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-create-csm-consumers.html?contentId=aTkvzjLGfjdED0EbwwbqVQ) - [추가 소비자 주소 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-address.html?contentId=qWvd_KbyqkH~CX8DxbcRjQ) - [두 소비자 간 관계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-user-consumer-relationship.html?contentId=eZfVWd7sOBR4hcCyz6~FaA) - [소비자에 팀 구성원 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-team-member-to-consumer.html?contentId=YqxkRNvcKhItkq2pry1ujA) - [사용자에 대해 여러 소비자 프로필 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-profiles-configuration.html?contentId=A7bcQZRgHxHjVB9XBztK9A) - [소비자 프로필에서 사용하는 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-profiles-tables.html?contentId=avC7nTxBdW4Ru1NAs_63_w) - [소비자 프로필 위치 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-profile-location-table.html?contentId=LWtjTDsA2nBMd3I5g_8XnA) - [위치를 소비자 프로필에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-loc-to-consumer-profile.html?contentId=Nna8F73Im_fmrTWKOpr~tA) - [소비자 위치와 프로파일 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assoc-existing-consumer-loc.html?contentId=xFGkMtNg1kZvvSe3raBF~g) - [위치 생성 및 소비자 프로필에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/creating-loc-and-assoc-to-consumer-profile.html?contentId=dViAooLz~uV2bJeypefnNA) - [세대 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-households.html?contentId=0~xu4ScyJUJKhMZ9sGkobA) - [고객 세대 데이터 모델 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-customer-service-household.html?contentId=Qu1ZG56PuJEy8FZuops9tw) - [세대 생성 또는 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-household.html?contentId=ts6nZZlBgajlBb5xRvqn9w) - [세대에 소비자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-consumer-to-household.html?contentId=oOJy2R2gpA8isYYjJ_SVBQ) - [세대 구성원 간 관계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-household-member-relation.html?contentId=UFFhp9SL9GtdBx5QyrtrFg) - [세대에 팀 구성원 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-team-member-to-household.html?contentId=CAWn4~o5UgRJqG_l~_9Izg) - [소비자 또는 세대에 대한 케이스 생성 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-household-consumer-cases.html?contentId=z5iU~P27AwiVW5Td77D2kQ) - [세대에 대한 권리 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-household-entitlements.html?contentId=E0hBspuQHpy47X0JlTkwDg) - [세대에 대한 서비스 계약 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-household-contracts.html?contentId=gWqCWD3shscemC2u9WR_5w) - [소비자 서비스 포털 변경 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/industry-data-model-portal-changes.html?contentId=DihLYAYbfdbAri0olRC2Bg) - [청구 계정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-billing-accounts.html?contentId=FbOu7QjbZu0waasZBv0rKA) - [청구 계정 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-billing-account.html?contentId=8Z7qGGo5~PcNS2yXwaNRXw) - [청구 계정에 관련 당사자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-related-parties-to-a-billing-account.html?contentId=Km3mmfpc67Vje8CIeR0VQw) - [사용자 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/user-management.html?contentId=NUqs3ZTxHPxMYBUZVEx7~A) - [사용자 및 그룹 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-users-groups.html?contentId=NkoEtPVO5QmGgGOUkzlRnA) - [CSM 사용자에게 역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-csm-roles.html?contentId=xaixTeJaH4BMKIx3_a_~jQ) - [통합 사용자 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-unified-user.html?contentId=hj444awRIwo5dovKAaojTw) - [사용자를 통합 소비자로 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-employee-as-a-consumer.html?contentId=7kOYXdkOZ8Q3YgcZ5q6Gcg) - [소비자로서의 직원과 함께 설치되는 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/roles-installed-with-employee-as-consumer.html?contentId=cBPTsyoDYpHnxVOtspZHYA) - [지원되는 역할 및 기능과 지원되지 않는 역할 및 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/features-supp-and-unsupp-by-unified-consumer.html?contentId=VWJFeCEF6xHJxI0xxxY~Cw) - [사용자를 통합 소비자로 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setting-up-a-user.html?contentId=htsdFjIYec_S5VADHlku1g) - [통합 소비자 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-unified-consumer.html?contentId=QNFV3~CTQ355DgzA1jjCJA) - [사용자에게 통합 소비자 역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-a-user-role.html?contentId=lWaTlEYWuJO_8qpSTV~26A) - [통합 소비자 사용자 생성 및 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associating-users-to-a-consumer-record.html?contentId=rdSKvzbQQ935FrOtZLOZtg) - [접촉 창구를 소비자로 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-a-contact-as-a-unified-consumer.html?contentId=j9dESXd0MWkbYvZlaI11HQ) - [접촉 창구를 소비자로 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setting-up-a-contact-as-a-unified-consumer.html?contentId=DwdDL4TZTCQ77dgJukWIuA) - [소비자 사용자 생성 및 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-and-link-a-unified-consumer-user.html?contentId=bEth3QC8yn~oZ~k0rkYycQ) - [소비자 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-consumer-user.html?contentId=7JKi~NTtfKqyAgRdc~dLlQ) - [기존 접촉 창구 사용자를 소비자 기록과 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-an-existing-contact-user-with-a-consumer-record.html?contentId=gW5f4vUn5jwLSehMO57GYw) - [접촉 창구에 소비자 역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-the-unified-consumer-role-to-a-contact.html?contentId=3lIcN7xMaj2R1lvcsEmAyg) - [시스템 속성 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/update-system-property.html?contentId=KICzhTWM30vL6t4z6P4nOw) - [기고자 사용자 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-contributor-user.html?contentId=6v77Pd6rxQW2D0rhtOhUaA) - [기고자 사용자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-contributor-users.html?contentId=7aRY0vbajvdUcOYQaZNrVw) - [기고자 사용자 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-contributor-user-roles.html?contentId=tzCGf2rAq4bxe0XEEizA~g) - [고객 액세스 관리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-cam.html?contentId=ooDfHSN8kkSUr55JyRm5DA) - [고객 액세스 관리 테이블 및 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-cust-access-mgmt-tables.html?contentId=1wwTmof1OXIMbL1kVv9e3w) - [고객 액세스 관리와 함께 설치되는 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_rolesinstalledwithcustaccessmgmt.html?contentId=9P3U5GEzOaHwf4evLYcWVg) - [기능 역할에 세분화된 역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-granular-to-func-role-cam.html?contentId=RFLpFth~RIJtl1pFI5FBww) - [책임 정의 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAResponsibilityDefinition.html?contentId=LI8gzNWY0c77xjnuWU8QSw) - [기본 시스템과 함께 제공되는 책임 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/list-of-reponsibilities-provided-with-base-system.html?contentId=QptRlSaEB84EnazY_IDu8A) - [책임 액세스 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/creating-responsibility-access-configuration.html?contentId=jus2RrNl_z86WQgnehDXnw) - [책임 액세스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/declarative-resposibility-framework.html?contentId=ZSbcX2wm~BXTcr8obKMw3Q) - [책임 프레임워크의 세분화된 역할 및 엔터티](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/granular-roles-and-supported-entities-CAM.html?contentId=t4ZHEbtjpO~K8dprk1kAQg) - [관련 당사자 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-related-party-config-to-case.html?contentId=8W9SsY2c8nKAopqnLyF0OA) - [기본 시스템과 함께 제공되는 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/list-of-related-party-configurations.html?contentId=gAAyxnevpJqsdDjIrXETtQ) - [수정 스크립트를 사용하여 유형 필드를 채웁니다.](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-of-account-manager-responsibility-access.html?contentId=JjTKPhFMiYL9CnLrRx5okA) - [외부 사용자 역할 할당 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/fixing-external-role-assignment.html?contentId=VctoYmOr3bhoe8sYwcJOLA) - [비의도적인 내부 역할 할당이 가능한 사용자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/fix-csm-external-user-roles-task1.html?contentId=ywjsoJWN9ECzOXm6F5XpLA) - [의도적인 내부 역할 할당이 가능한 사용자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/fix-csm-external-user-roles-task2.html?contentId=alV6ytqlI__A6gW_NxPWuA) - [의도적인 내부 역할 할당이 있는 사용자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/fix-csm-external-user-roles-task3.html?contentId=2BhbGHvUWAdGL8tsASWuGA) - [외부 사용자에 대한 미래 내부 역할 할당 방지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/fix-csm-external-user-roles-task4.html?contentId=NSbckQDQR1JYu0mF11blDg) - [제품 데이터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/product-data.html?contentId=LpHW_wuEtGozRaXsgPSMTg) - [제품 데이터 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-products.html?contentId=saA9Dzb3do5RwDqUXZs46A) - [제품 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/product-models.html?contentId=sayF5xoZaq2vz5TaO9OF0g) - [안내 설정으로 제품 모델 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-product-models.html?contentId=tdhoYkQNjPaYpYFoEIbDmQ) - [제품 모델 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CreateAProductModel.html?contentId=0gto2xKaTAQJ1CkRr2N2~w) - [제품 모델에 서비스 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-service-offering-product.html?contentId=hChwPVrodsgJrsjo1M5rkw) - [제품 모델 및 카탈로그 항목 관계 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-csm-product-model-items.html?contentId=d3OH_LDFvhKvH8kh_r5OTw) - [설치 기반 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-install-base.html?contentId=s6vx~yDjx7_JW6ViMijMfA) - [판매된 제품](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/sold-product.html?contentId=WHqzAAOh~3N5i7t4DnquTg) - [안내 설정으로 판매된 제품 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-sold-products.html?contentId=DNsu6ZZs0DkC6V78IaVgSQ) - [판매된 제품 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-sold-item.html?contentId=sPVka9aKw0G3IzY1Z1wEmw) - [판매된 제품과 서비스 오퍼링 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/asssociate-service-offering-sold-prod.html?contentId=TLMbX26hHpYAlayEIh3b~g) - [계약과 판매된 제품 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-sold-product-contract.html?contentId=_2AmjUD2qQ8ZFGgnu2o~UA) - [설치 기반 항목](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-base-item.html?contentId=HjBwXNJktDfTaTVNG~kLhg) - [안내 설정으로 설치 기반 항목 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-install-base-items.html?contentId=7Z8Nfwd3Vl860wTELSq2sw) - [설치 기반 항목 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-install-base-item.html?contentId=weRGUWiT3Q_KIOqYxTNbew) - [설치 기반 항목의 관련 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-base-related-list.html?contentId=X4Cb7ojZIhN94wE8z~MKTA) - [하위 설치 기반 항목 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/child-install-base-item.html?contentId=oTv5k7EivjSaIkd52lHbHQ) - [권리 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-entitlement.html?contentId=w2XuyTrG4cwNBTvXeuEmEw) - [계약 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/edit-contract.html?contentId=Wo07hl2USStS0KufrEJzSQ) - [여러 설치 기반 항목을 케이스에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-multiple-install-base-items-case.html?contentId=jBOQkdy4R2hfZRMwA7XXZw) - [설치 기반 특성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/attributes-and-configuration-of-install-base-management.html?contentId=N84v0qmCnroLpMZjofptqw) - [설치 기반 항목 특성에 대한 데이터 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-base-item-characteristics-data-model.html?contentId=y7jrFhKvhpyLhtJpBNa8oA) - [설치 기반 특성에 대한 보안 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/security-roles-for-install-base-attributes.html?contentId=d2ttG6WlbhY7FWTX2EjQ1A) - [설치 기반 특성 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-install-base-characteristics.html?contentId=CmWSPA8n3B8p8nZo7ZMPxA) - [자산 및 설치 기반 클래스 동기화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-sync-between-an-install-base-class-and-asset-class.html?contentId=sivt1WJGNpxCvcEi9t1l~g) - [설치 기반 수명 주기 동기화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/synchronizing-install-base-lifecycle-fields-state-field.html?contentId=X1qaX2ifJMXG34aEUC2Rug) - [설치 기반 계층 구조 시각화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install_base_hierarchy_visualisation.html?contentId=sJ_R55KedzffSVji0JUwiA) - [설치된 제품](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/installed-products.html?contentId=lIM14ZQHuCadvxwjzANubQ) - [안내 설정으로 설치된 제품 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-installed-products.html?contentId=8nWrhtItBe4u833gdNroyw) - [설치된 제품 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-deployed-sold-item.html?contentId=qww0EinEYTBb4~fjmTJFYQ) - [일반 서비스 데이터 모델 설치 기반 관리를 위한 프레임워크](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csdm-framework-for-install-base-management.html?contentId=A0VDpDaJ4pkbqk3SY37LVw) - [자산 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-assets.html?contentId=yymu80AOTrsS43zH760fjg) - [안내 설정으로 자산 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-csm-assets.html?contentId=J6HpIu~eOhS9po8wWQrE~A) - [자산 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CreateAnAsset.html?contentId=Z1f07oSeveMkdHoseaKASg) - [자산 접촉 창구 관계 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_AssetContactRelationships.html?contentId=CK5HlcCBGBLIc40l1gHMUA) - [서비스 계약 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-csm-service-contracts.html?contentId=XAxKvuEYUD~GXc6oxUPabQ) - [설치 기반을 서비스 계약에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-install-base-service-contract.html?contentId=0ffZKYRtPhjnAVj6567a9w) - [권리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-entitlements.html?contentId=Bbte5r0_I8GfHOghXO1q9g) - [CSM 엔터티에 대한 권리 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CreateAnEntitlement.html?contentId=jt4_97aoAnMAwDSTlCzmXw) - [엔터티에 고객 서비스 관리 권리 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssocEntitleWithEntity.html?contentId=txy4iAucyXqcmyE_vfmlfA) - [고객 서비스 케이스 권리 계산](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-entitlement-calculation.html?contentId=a8QylcstI7O1l64JkF_tEA) - [고객 수명주기 관리 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-life-cycle-management-workflows.html?contentId=DtovQVFHrMk4~g4CeEvBJA) - [고객 수명주기 관리 셀프 서비스 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-customer-life-cycle-management-self-service.html?contentId=FJK7mrMMwsDKzZ4765ZHBA) - [판매된 제품 및 계층 구조 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/modify-a-sold-product.html?contentId=U0qYoZnRbwroe~Jir5vopw) - [판매된 제품을 수정하여 견적 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/modify_a_sold_product_to_create_a_quote.html?contentId=msMfeTIva~AFoHqE~Tlmcg) - [판매된 제품 재개](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/resuming_sold_products.html?contentId=IjhmzVfVZIQMbC0rkh5GMQ) - [판매된 제품 일시 중단](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/supending_sold_products.html?contentId=D~VUXvGQTAHcTonHaepk2A) - [판매된 제품 연결 해제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/disconnecting_sold_products.html?contentId=shsBKA5qbidQBc~MWJ9auA) - [워크플로우의 확장점](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/extension-points-for-workflows.html?contentId=ma2imDfNs4YMESGDWEIguA) - [제품 인벤토리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/product_inventory_configurations.html?contentId=49b3xqB2bAhhFFLtCOa4QA) - [제품 인벤토리 기록 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/modify_product_inventory_records.html?contentId=hMbJVGNboWhUy6CMdJZSbA) - [제품 인벤토리 기록을 수정하여 견적 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/modify_product_inventory_records_to_create_a_quote.html?contentId=3cVNUZH5_O0RQvcy8kQg3g) - [제품 인벤토리 기록 일시 중단](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/suspend_product_inventory_records.html?contentId=M~0TWcRvUB9uwsZf1glWnw) - [제품 인벤토리 기록 다시 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/resume_product_inventory_records.html?contentId=sIRLnOX70qddT9GrpgPgKw) - [제품 인벤토리 기록 연결 해제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/disconnect_product_inventory_records.html?contentId=M3scfjKtbC_CAMH6dYIAag) - [고객 계약 및 권리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-post-sales-support.html?contentId=smitvLwdLqhcloP2dnJMbA) - [고객 계약 및 권리와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/components-installed-pss.html?contentId=k4bNELjgwut3h39d1EWgJA) - [계약 및 권리 워크플로우 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-cont-ent-workflows-csm.html?contentId=fAHEMLpuOQcuxhNYH6KsFw) - [계약 및 권리 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-cont-ent-workflows-csm.html?contentId=e4cx8~OnZE39UeJdE5Nu4w) - [고객 계약 및 권리 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-up-post-sales-support.html?contentId=FS5H1OgaMLzUc6EcHEUSeg) - [특성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-entitlement-template-characteristic.html?contentId=Ot~WCXNYIMd11qXqZQYgOg) - [데이터 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-models.html?contentId=3sOzQkQbwB6JliOTsAJp9A) - [서비스 모델 기반 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-industry-data-model.html?contentId=kx3Htc~gTjiUVrPSb9UAcw) - [개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-industry-data-model.html?contentId=2hnpAOmXx0bt4VSzNS8Cfw) - [데이터 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-models-smf.html?contentId=pLhEFponYKp1iwreuM8wFQ) - [업종별 사용 사례](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/smf-data-model-example.html?contentId=NnCnCyzdMZAfeTCKEvZfXg) - [가상 사용자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/smf-persona.html?contentId=KTfe5aMI36Psrn9p3e3VAQ) - [역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-data-model-roles.html?contentId=THqwBNhTpFBN0ihy3WhHbg) - [서비스 모델 기반 세분화된 관리자 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/granular-admin-roles.html?contentId=KxoIlHQDG1K~9r7qQKyAPg) - [책임](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-data-model-responsibilities.html?contentId=BA2bkFadfOnNAI6Bn8iQ7g) - [관계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-data-model-relationships.html?contentId=YMsum9ZzxW0YIVQFSJxlHQ) - [테이블 및 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-data-model-tables.html?contentId=RFl2pOQdZhPb_hiGsbKkSw) - [역할별 테이블 접근](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-data-model-table-access.html?contentId=dQT~xR8UiKVdzyK1a5MbPA) - [모듈](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/industry-data-model-modules.html?contentId=EEQV5tTg6vDwsQScH6oA4w) - [케이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/industry-data-model-cases.html?contentId=xMpw3cwoSYtq0XfYjF7l2Q) - [외부 비즈니스 위치(EBL)를 이행자로 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ebl-as-a-fulfiller.html?contentId=UVKarUXD52ndblReCw3jFg) - [외부 위치 에이전트에 대한 액세스 제한](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/access-limitations-for-ext-loc-agent.html?contentId=eCllmlEMlxIxW0ZaJtzTNw) - [비즈니스 위치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/industry-data-model-locations.html?contentId=3DGXBfPIkbfuIJiNjVDPzA) - [비즈니스 위치에 대한 케이스 생성 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-business-location-cases.html?contentId=vVNrJyVoav1jhU3PsJEaKQ) - [계정 직원 관계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-staff-account-relationship.html?contentId=6p9jug9RP1f7r09Rd1TtvQ) - [소비자 직원 관계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-staff-consumer-relationship.html?contentId=fojVV1fcM8rxDtTV5D8P0g) - [가구 직원 관계 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-staff-household-relationship.html?contentId=hl_Lp25IV9fFeaEKcohdUg) - [비즈니스 위치에 대한 판매된 제품 생성 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-sp-for-business-location.html?contentId=u00sAGrJokkUqueoJzqpYw) - [비즈니스 위치에 대한 설치 기반 항목 생성 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-ib-items-for-business-locations.html?contentId=6Ap4rlvzuRgY29eXE9B7iw) - [서비스 조직 설치 기반](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-so-install-base.html?contentId=vJLGelLBT0BNYZ6RkVdv8A) - [설치 기반 및 판매된 제품에 대한 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/so-install-base-plugins.html?contentId=jlmvZ8pcV8wcAmx5NjDQcA) - [플러그인 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-plugins.html?contentId=syU5I3zhi_Ex_359vcQDuw) - [Business Location 플러그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-business-location.html?contentId=Ci_5XXE7a2MP0eHSwRTZXg) - [비즈니스 위치용 기회 관리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-opportunity-management-for-business-locations.html?contentId=ya16ErGkJSlOe5oKb_lWWw) - [비즈니스 위치용 주문 관리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-order-management-for-business-locations.html?contentId=gPAhW1xzv8PwltbH073kKg) - [비즈니스 위치용 견적 관리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-quote-management-for-business-locations.html?contentId=S15AylmC3OmDqY2dpcXoGA) - [판매 고객 관계 관리 앱과의 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integration-with-sales-and-order-management.html?contentId=W8s31ZUWLX7zf9rq6m0ZeQ) - [주문 관리 비즈니스 위치용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/order-managment-for-business-location.html?contentId=diwbGbaEe~8ThHR1jnICvA) - [역할 및 책임](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/personas-roles-and-tables-post-integration.html?contentId=t_Y16bAiBIyTwKVxhq94jw) - [비즈니스 조직에 대한 주문 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-order-business-org.html?contentId=Drk1uDbtLPLaagoiUbuUXA) - [비즈니스 조직용 견적 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/quote-management-for-business-location.html?contentId=wv15cjkqYmaJhBhRJySo1Q) - [역할 및 책임](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/personas-roles-and-tables-post-integration-qm.html?contentId=F79n8oOLjrJ2SEA5t0oS4A) - [비즈니스 조직에 대한 견적 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-quote-management-for-organizations.html?contentId=DnTbvA4A_wTkmEbVXCHcAw) - [기회 관리 비즈니스 위치용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/opportunity-management-for-business-location.html?contentId=VWbUFxm4235YbFyO9L3nPQ) - [역할 및 책임](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/personas-roles-and-tables-post-integration-oppMgmt.html?contentId=jg0qWgRuVsczppHN~bRJEw) - [쿼리 규칙 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-activate-query-rules.html?contentId=jNrOOTy8zQTH6LgTEphABg) - [양식 및 목록 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-data-model-forms.html?contentId=42hYoUiwN5FXiDPFxOq3GA) - [비즈니스 위치 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-business-location.html?contentId=2C2z457qB9SQ1c37xM9FTg) - [내부 비즈니스 위치 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-internal-business-location.html?contentId=XFLBVkC_uEnh7ApilSEf9g) - [외부 비즈니스 위치 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-external-business-location.html?contentId=zpDieNjjsMlUzkvKNVqFtA) - [서비스 조직의 위치 상세 정보 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-location-details-for-so.html?contentId=07qh6nw3SpLF_tnd7NT3nw) - [서비스 조직의 공통 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-org-common-attributes.html?contentId=M1QxOOcn5n2RXxijxL93Ig) - [회사 기록 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-company-with-bus-loc.html?contentId=xwOo6dz0uekE5HXSIWqodA) - [가상 에이전트 비즈니스 위치 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/virtual-agent-support-business-locations.html?contentId=YXnNYLbcmItVvjBgrZgjMw) - [비즈니스 위치 서비스 포털에서 채팅 가상 에이전트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-chat-business-location-service-portal.html?contentId=pCUVTq4m7zNMCQYS779ujw) - [고객 프로젝트 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-customer-projects.html?contentId=y2oaYl40reAixqY0JsZK9w) - [비즈니스 위치에 직원 구성원 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-staff-members-biz-loc.html?contentId=HMOiKPfZdk4Q8mMgbe0w~A) - [내부 비즈니스 위치에 직원 구성원 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-user-internal-bus-location.html?contentId=mUDGTMJJ2bCG4LCOEjl2Jw) - [외부 비즈니스 위치에 직원 구성원 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-user-external-bus-location.html?contentId=hS~PZo_v2Dz2THJX82qbZA) - [책임 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-assign-responsibilities.html?contentId=e_1DHvkdkdNfOqqd2R6_9g) - [역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-data-model-roles.html?contentId=Xs0EUfq5UadsbnmD3tq6xg) - [할당 그룹 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setting-up-assignment-groups.html?contentId=t1KjZeS_vXoHoHTpY0Jvjg) - [그룹 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-group-so.html?contentId=vBmmCWoR5xs1w3JL9tAtsA) - [그룹 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-a-group.html?contentId=2CSINjntKUrezxFultkj9Q) - [그룹을 비즈니스 위치에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-a-group-to-a-business-location-so.html?contentId=5rS0to8dvLyPxHUmEHguKQ) - [비즈니스 위치에 그룹 구성원 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-group-members-to-a-business-location-so.html?contentId=hBbwAzcaG9EdiQgkCtHOXA) - [제품 및 서비스 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/products-services-at-bus-loc.html?contentId=tlsctofs_0puhsZ~kjAh0A) - [조직 간 지원 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setup-bus-loc-serviced-by-bus-loc.html?contentId=NzhB_n3ONy2wgCZZN3CA3w) - [비즈니스 위치 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-business-locations-serviced-by-a-business-location.html?contentId=px8DLqoqluDcULOPZdkDug) - [서비스 구성 유형 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-customer-criteria-to-service-organization.html?contentId=khDiqib9Lbab_ad1Q2xa5A) - [고객 또는 위치를 서비스 조직에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-customers-or-bus-loc-to-so.html?contentId=gONtFATFd7d5QuHo7wnz0A) - [비즈니스 위치별로 서비스되는 고객 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-customers-serviced-by-bus-loc.html?contentId=Gjrb4jqn9fgCy4dq72b4fg) - [서비스 조직에 대한 기준 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-service-organization-criteria.html?contentId=wum4AanDPFHvJCiRHmdxJA) - [관계 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-data-model-relationships.html?contentId=hj0H5fFO6qJrf~gGrWpvfA) - [설치 기반 항목의 세대-구성원 관계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/household-relationship-for-an-install-base-item.html?contentId=JvoDw8RNev2xrMsJXnDHWQ) - [설치 기반 항목의 소비자 관계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-relationship-install-base-item.html?contentId=CUHPq3jzAMaFllkaMSSqag) - [B2B2C용 고객 데이터 모델 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-customer-data-model-b2b2c.html?contentId=PH6Ow0dl_FS~MM24asKfbQ) - [고객 서비스 비즈니스 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-data-models.html?contentId=MtCLmbeQOBJfYzkyCSenBQ) - [B2B2C용 고객 데이터 모델](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-data-model-b2b2c.html?contentId=w4Cqm5JVs5SPOi_EF0o5Qg) - [B2B2C용 고객 데이터 모델 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-customer-data-models-b2b2c.html?contentId=HSlHwG8qq~QyOCCFc4MdJA) - [B2B2C에 대한 계정 및 소비자 양식 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-b2b2c-data-model-forms.html?contentId=LOS5E3_kD3oWS6u2cAuieA) - [설치 기반 항목 및 판매된 제품 목록 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-b2b2c-data-model-lists.html?contentId=uXlGXwDd51N1XrFbtws~xg) - [B2B2C용 케이스 목록 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-b2b2c-data-model-case-list.html?contentId=2i0dLH8DZyesQ8rQm~C3Kg) - [CSDM 가이드라인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-use-case-product-view.html?contentId=TDRA1weNaeazv7DfRfSPiQ) - [고객 서비스 관리 및 CSDM 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-use-case-tables.html?contentId=3TzUvGosDelqQEm5dOfR7Q) - [고객 서비스 관리 예제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-use-case-example.html?contentId=XUdB~~ey3AUdMM6F~pZYTw) - [고객 서비스 관리 고려 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-use-case-faqs.html?contentId=G8YK5R6BIg_liTgdGDbWLw) - [에이전트 작업 공간 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/organize-agent-workspaces.html?contentId=kw6~O5La1IQ4AWl8AWY2Qg) - [케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-management.html?contentId=4cv6VoLfx2Dk0A3p9Mm1ZA) - [케이스 관리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-case-management.html?contentId=33C0Wi5vBQsRGTrhzoCDnA) - [케이스 및 케이스 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-cases-case-tasks-overview.html?contentId=KYUhTUKCoDmaiZC~PqwCSA) - [케이스 양식 뷰 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-form.html?contentId=Nw87vB0EUQPCI7_XsZdcPQ) - [케이스 양식에 내부 사용자 필드 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-form-add-int-user.html?contentId=ShP_C6H3Uk8H97I61HQflw) - [고객 서비스 케이스에 대한 SLA 정의 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_DefineSLAForCustServiceCase.html?contentId=fOF29qL2l2Nj0zewSxuOLQ) - [케이스 라우팅 및 할당 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-routing-assignment.html?contentId=MK09nZX88IELgteZYa6lHQ) - [케이스 라우팅을 위한 일치 규칙 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateARoutingRule.html?contentId=ScMf2bkWy76~XwpVjKxUMg) - [케이스 라우팅을 위한 할당 규칙 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAnAssignmentRule.html?contentId=LqKP8ttaiIvq7rByYYFCwQ) - [기술 관리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-skills-man-csm.html?contentId=j1arn8TbBKh6bl1zkjH1zg) - [필수 기술](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/mandatory-skills.html?contentId=E60zTen4hRDjFZe9P_pY0A) - [필수 기술 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-mandatory-skills-feature.html?contentId=XmxMpZIqJmtEu_JKI3mofw) - [기술을 작업 기술 테이블로 마이그레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migrate-skills-m2m-table.html?contentId=V98C136iFbLdfH_qlJt_ZQ) - [담당 워크벤치 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-assignment-workbench.html?contentId=Shw4TP1uSaUiNJSRtL2yKQ) - [담당 워크벤치 일치 기준 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-assignment-wkbench-criteria.html?contentId=hPLGRzbz9rLljPSsfPS8Hw) - [담당 워크벤치 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-assignment-wkbench-config.html?contentId=q5MnKG_mPWyQnmni6oJfIw) - [담당 워크벤치 속성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-assignment-workbench-properties.html?contentId=t800JkPpRHT00dhWGdZ8nA) - [주요 문제 관리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-major-issue-management.html?contentId=Q5XZ8aF~_vYusnGTTSUiyw) - [주요 문제 관리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-major-issue-mgmt.html?contentId=IO_rJrxCNLtT1kQGcDh~JA) - [케이스 동기화 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-major-case-synchronization.html?contentId=fjQlJCIQWxqeqFbpLKl8NA) - [대상 지정 커뮤니케이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_TargetedCommunications.html?contentId=mdyzTwxZbK22yU~XAxcK~w) - [수신자 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/targeted-comm-dynamic-list.html?contentId=I1lWO7DD4dYnwfSXH86nYQ) - [게시 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/targeted-comm-publication-workflows.html?contentId=m1bY_YZ~5jWLffKky3zDcw) - [승인자 추가 또는 제거](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommAddAnApprover.html?contentId=CYtXPO3AXdVuBbSUyg4z1A) - [수신자 목록 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommCreateRecipientList.html?contentId=Fr_u~c~jf2YV2Hu6~l302Q) - [수신자 목록 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/target-comm-edit-recipients-list.html?contentId=7ITJQ8yFGNLJRNC4GWgZiA) - [게시글 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommCreateNewPub.html?contentId=PxRlq01c0qzOwbg3uos~Gw) - [게시글 게시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/target-comm-publish-publications.html?contentId=6zbB6FxJMU0EZ7p_jRTSdw) - [반복 게시물 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommCreateRecurrence.html?contentId=uBjtmQH_BIpSeG_PWpePfg) - [이메일 알림 미리 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommPreviewTargetEmail.html?contentId=AEprkHq8jpw6Zk3BAouR3Q) - [게시글 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommEditAPublication.html?contentId=zGIORx3Nf3sTAfIDcXmL_w) - [검토를 위해 게시글 보내기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommSendPubForReview.html?contentId=UY0pjvGtu8OvxPbHKE04TA) - [게시글 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommReviewAPublication.html?contentId=wVxf9vkktS3qTZEKUfzcXA) - [게시글에 대한 승인자 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommViewApproverList.html?contentId=LtWk5mtCPQMCuiKLA9Kmiw) - [게시글 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommTrackPublications.html?contentId=FvLZCUaCO9HSrKu2MMkWXw) - [게시글 만료](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommExpireAPublication.html?contentId=APg7FFXiT1aZYvbanaGeBg) - [게시 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommCancelAPublication.html?contentId=NvL7RG9~BPfDs54LbSTgyg) - [게시글 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommViewPubInAppNav.html?contentId=evqTbNFbTekb5dlGYpFIzg) - [특별 처리 메모 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-special-handling-notes.html?contentId=k15eklouZfbbviLdyLEZog) - [특별 처리 메모를 사용하도록 엔터티 테이블 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ConfigEntityToUseSHNotes.html?contentId=rTjtG45OtyAFh4Ai_hy4ew) - [특별 처리 메모를 표시하도록 양식을 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ConfigFormToShowOnScreenAlerts.html?contentId=No7LHsUO1gnTwLTNxuVCww) - [특별 처리 메모 속성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_EnableOnScreenAlertProperties.html?contentId=a9qb7ONJsqWg6FgD7AQDdA) - [케이스 작업 상태 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-action-status.html?contentId=smusREfljf3hhmiSYbQT0g) - [케이스 작업 상태 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-case-action-status.html?contentId=piA6uGXsbxlnYlhr2yJVhg) - [실행 가능한 케이스 플로우 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-action-status-flows.html?contentId=eDh0xp3w5J66nROHOYQ41g) - [작업 상태 자동화 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-case-action-status-auto.html?contentId=0TAw06cuTCKDhcXaCc~hzQ) - [프록시 접촉 창구로 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/employee-create-case-for-customer.html?contentId=hCKgjelBiXhEXZEZDPWC9A) - [프록시 접촉 창구용 CSM 확장 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-extension-for-proxy-contacts.html?contentId=4DNu22QBBlRQ0Of_6UT8Yg) - [해결 케이스 자동 종료 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-auto-close-resolved-cases.html?contentId=CH~cLoU_oo0QzE1RKuL0hw) - [에스컬레이션 관리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-escalation-management.html?contentId=tuoSGEFVpUZypqudJD~8kA) - [케이스 및 계정 에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-case-account-escalation.html?contentId=TG6pkKesJ13LbQqcMPymiA) - [케이스 또는 계정 에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/escalate-csm-case.html?contentId=h6J4ucLoN3a70A4tD78gzA) - [에스컬레이션된 케이스 또는 계정 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-escalated-case-account.html?contentId=2VSvxj2jMcArP45MlSAqog) - [케이스 또는 계정 디에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/de-escalate-csm-case.html?contentId=KNJRDu8DymoWO_c~EqPU_Q) - [에스컬레이션 템플릿 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-escalation-template.html?contentId=rbnZ3QNASWfJlPYAzVSt8Q) - [에스컬레이션 심각도 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-escalation-severity.html?contentId=mj5MsFy4AxT4nI0bg8aFMQ) - [케이스 다이제스트 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-digests.html?contentId=3vUN9aDBUduRJIIkPqU3~w) - [고객 서비스 케이스 다이제스트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-digests.html?contentId=CpAf3eHwZFhWMcc3qlr3iw) - [케이스 작업 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-digest-case-action-summary.html?contentId=Re0IEeLBZFml9Nwzd06TQQ) - [사후 케이스 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-digest-post-case-review.html?contentId=5YU9RjfL8JQ7C~jzWg21iw) - [사후 케이스 검토 기록 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-digests-pcr-record-states.html?contentId=46ywdUa~wFDgwdP1sL9AoA) - [사후 케이스 검토 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-digests-pcr-approvals.html?contentId=Pk7woQMPhiNU_wZEufpSpw) - [할당 규칙](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-digests-assignment-rules.html?contentId=~NIZfnyKHrRTxSqs40_TBA) - [케이스 작업 요약 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-action-summary.html?contentId=jgGFLCTcfHW~kjThdmHWwA) - [사후 케이스 검토 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-review-document.html?contentId=Mp8irN4tmGxGUDest4PYZQ) - [중요 케이스에 대한 사후 케이스 검토 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-review-document-mim.html?contentId=PkmlKLZ603JxcgEcchrohA) - [사후 케이스 검토 검토 및 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/approve-case-review-document.html?contentId=M20ThplWEprG9NqXg5BbXw) - [사후 케이스 검토 다시 열기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/reopen-case-review-document.html?contentId=w_JNrh6WblFHW2xIDzIAfA) - [사후 케이스 검토 승인 철회](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/withdraw-pcr-approval.html?contentId=GgwDB2NjP7b0sRyuiPZrwA) - [사후 케이스 검토 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cancel-pcr.html?contentId=BHQVQvcRCKkxz_xbsNBWQg) - [케이스 다이제스트와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/installed-with-csm-case-digests.html?contentId=xDVyS~tG3oEgTOIxmHGuyQ) - [케이스 다이제스트 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-case-digests.html?contentId=G1iwhBtQpTpJYWviZwuWkQ) - [케이스 다이제스트 문서 템플릿 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-review-doc-template.html?contentId=vIUFs1QjfUAM09Yj55ijBg) - [케이스 다이제스트 구성 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-review-type.html?contentId=DD1tyDAD3lvLwjbLw14m4A) - [케이스 다이제스트 테이블 맵 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-review-field-mapping.html?contentId=WkEhs7Foj6aHoJM774S6_Q) - [케이스 유형에 대한 테이블 맵 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-type-field-mapping.html?contentId=8v4BUpifrWVd2QEqCNFYkQ) - [고객 서비스 케이스 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-types.html?contentId=2iaXdiKJEkZdNWahpofz8A) - [고객 서비스 케이스 유형 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-case-types.html?contentId=RPV9LhroQk0pjgGpjaWiUA) - [케이스 유형 리본 설정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-case-type-ribbon-setting.html?contentId=JjVkNTTZzCGyDncoCiYZ~w) - [케이스 유형 선언적 작업 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-case-type-declarative-action.html?contentId=ASdwuIB0xDeRo9MLJulZKw) - [서비스 선택기 모달 크기 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-service-selector-modal-size.html?contentId=HnvNwqYWLGij4qFyeVozlQ) - [케이스 유형 단일 선택 속성 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-case-type-single-select-prop.html?contentId=sKwobFt3IXCqXyuK3AiqvA) - [케이스 유형 단일 선택에 대한 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-type-single-selection.html?contentId=z~WQM~dsnPB5UyQ9LXDl2g) - [고객 서비스 케이스 유형 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-csm-case-types.html?contentId=QEt4vBIdKa478ZQ~Qai2og) - [케이스 유형 선택기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-type-select-modals.html?contentId=oc4yjvmZv2fe89HfRbwzNA) - [제품 서비스 선택 버전](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-type-select-modals-product-service.html?contentId=7o1nqJgE3wCVpEeGTjEqqQ) - [케이스 작업 유형 선택기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-task-type-select-modal.html?contentId=r~yLlQVlmNx61IHSxtiTgg) - [온보딩 케이스 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/onboarding-case-type-overview.html?contentId=IIZmYiBsm~znseRGP1A3Dg) - [소셜 미디어 커뮤니케이션 채널](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/social-media-integration.html?contentId=SWWMjV4YLIBTwcbK1Vc1BQ) - [케이스 유형과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-definitions-components.html?contentId=Ahrxv26RCnbJ6HKFJ1XEqQ) - [작업 계획 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-templates.html?contentId=5qHCmpJtNabJN9WBnKxpGA) - [작업 계획 템플릿 상태 및 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-templates-states.html?contentId=ZoyGA8cnlim1Np49vrD9zw) - [템플릿 항목 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-template-item-actions.html?contentId=5J8KV0R_H~g5VTLIxni7GQ) - [작업 계획 템플릿 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-task-plan-template.html?contentId=x~38bOQ2iZBYxYOmcvvkww) - [템플릿 항목 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-task-plan-template-item.html?contentId=e72YX8gWyRD7R4oXtEND9w) - [하위 템플릿 항목 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-task-plan-template-child-item.html?contentId=7jTOuyvu3ckP~VSwid3jTA) - [템플릿 항목 조건 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-task-plan-template-item-condition.html?contentId=J5z1JuWDjCGXaDAQ6BH7qg) - [작업 계획 템플릿 복제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/clone-task-plan-template.html?contentId=~HqSzodALd99cP_VeCmTww) - [템플릿 항목 복제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/clone-task-plan-template-item.html?contentId=BslkdlNPljlEkpTfVJAnXw) - [작업 계획 템플릿 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-templates-tables.html?contentId=k8nAz0vdAQHF_2CU_Fv2iA) - [작업 계획 템플릿의 문서 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-and-managing-document-references-in-task-plan-templates.html?contentId=R1vROp_IWSkuYog8fZU2Aw) - [작업 계획 템플릿 항목에서 문서 참조 추가 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-a-document-reference-to-a-task-plan-template-item.html?contentId=72Ydn3W1tTVtg0Y~qqUKRw) - [작업 계획 템플릿에 대한 작업 의존성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-dependencies-for-task-plan-templates.html?contentId=PP1yfyke0Sa9gdc5k8Z7Ng) - [작업 종속성 추가 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-and-manage-task-dependencies.html?contentId=YJQjVL869W3O4XTV89ZrmQ) - [작업 계획 템플릿 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-templates-roles.html?contentId=5BdYab39X6W4v9pBnw2t7w) - [공유 작업 계획 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/sharing-task-plan-template.html?contentId=53nb8aME9pfwK~nLDYEbFg) - [작업 계획 템플릿을 다른 사용자 또는 그룹과 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/share-task-plan-template-with-user-groups-serviceorg.html?contentId=Ie2Y2YdB0WSnWj_Qpuw5zQ) - [작업 계획 템플릿이 공유될 때 사용자에게 알림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/notify-users-when-taskplan-template-is-shared.html?contentId=q~I3kRj9htkkaG15JlZi0w) - [작업 계획 템플릿 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task_plan_template_configurations.html?contentId=YF7OTeVrtYTcvjx~aTzliw) - [작업 계획 템플릿 실행 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-task-plan-template-exec.html?contentId=V2Sh40j2DX7BEEBmlSFovg) - [주문 운영 케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-order-ops.html?contentId=SjWLGbtHVrGgqYk8BqW8Zg) - [주문 케이스 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-order-ops-case-page.html?contentId=qW9LZ6oY1fNbO5YPxNrosg) - [주문 케이스 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-record-page.html?contentId=mfZrTjndnZK6RxxPdrCovQ) - [주문 케이스 라인 항목 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-line-page.html?contentId=tCgeNzRvjrdLMSc0KClU2Q) - [주문 케이스 접수 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-intake-page.html?contentId=K6PdocxRXgOtQOr1p4Cobg) - [주문 케이스 및 주문 케이스 라인 항목 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-states.html?contentId=ye11TKoC2asFdeHmau6c_A) - [주문 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-order-ops-create-order-case.html?contentId=m6uYkW1q3XpnDdrMjJjopg) - [주문 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-create-order-case.html?contentId=6Nq0WNjgTInN4goVmW~EmA) - [주문 케이스에 주문 또는 주문 라인 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-add-lines.html?contentId=gxZC4rmmmJ9QRMyQT__8xg) - [주문 케이스에 대한 주문 케이스 라인 항목 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-new-lines.html?contentId=25TtGAzGoRuzENBpBxhQpA) - [주문 케이스 라인 항목 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-edit-lines.html?contentId=MBqmHXYZWPj3d5qlatkCJQ) - [주문 케이스 라인 항목에 대한 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-order-ops-order-case-create-task.html?contentId=lhA6eu4wpktIonjCtJf28g) - [주문 케이스 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/order-case-form.html?contentId=tEUJlCOpnC9sHKMEANAXYA) - [주문 케이스 라인 항목 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/order-case-line-form.html?contentId=J3dfA2dgCAyxIOzU4LxniQ) - [설치된 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-order-ops-install-comp.html?contentId=ZYsqGbwxfIvTXDB7QTycWg) - [케이스 라인 및 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-case-lines.html?contentId=aYSbI3ExG_wz~BS6MsDRJQ) - [케이스 라인 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-case-line-pages.html?contentId=nom9jp1b0KA_17BiPmSs0Q) - [케이스 라인 항목 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-lines-case-line-page.html?contentId=uBwiuoGrALR~QXinqqhWrA) - [케이스 라인 작업 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-lines-case-line-task-page.html?contentId=2P8n8DpR0h7h6aGI~Ju~ew) - [케이스 라인 항목 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-lines-states.html?contentId=e7vUeJ_6WhjMzWgD1QbQzA) - [케이스 라인 항목 및 케이스 라인 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-case-lines-create-case-line.html?contentId=2JpfNLCoWbV7lG2mjrgv8w) - [송장 운영용 케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-invoice-operations.html?contentId=odptThjydWgQbcyxwsYpyw) - [송장 케이스 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-invoice-operations-case-pages.html?contentId=BMDPCIsKan3EZf5YpeNdaQ) - [송장 케이스 및 송장 케이스 라인 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-operations-case-states.html?contentId=KKpw7PouUwRWPModk2Jr6w) - [설치된 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-ops-installed-components.html?contentId=XUw3UfpO3uDFoatbewZ6Ww) - [송장 케이스 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-case-form.html?contentId=kF8QLFrZ6rwwxfafRc7t4A) - [송장 케이스 라인 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-case-lines-form.html?contentId=nodLVZxZ9utaDPpc7qMNUQ) - [AR(외상 매출금) 송장 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ar-invoice.html?contentId=ut939E0bD~q5FlMYKzo5nA) - [미수금(AR) 송장 라인 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ar-invoice-line.html?contentId=I_5dmwVd5LMLNy0vPzr0Pw) - [송장 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-ops-creating-invoice-cases.html?contentId=G7HUqvSjRzzqoogdzPKcfg) - [송장 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-ops-create-invoice-case.html?contentId=V9PudLf6gqU9kIWX67cVHg) - [송장 케이스에 송장 케이스 라인 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-ops-add-invoice-case-line-item.html?contentId=nQkTICKfjR_q1qNzjAYRbg) - [송장 케이스 라인에 대한 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/invoice-ops-create-case-line-task.html?contentId=9onrD_LNZqAdqr1G7YwPvg) - [서비스 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-service-definitions.html?contentId=3hmuZ9CJSGhzOZETl~0qEA) - [서비스 정의 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-service-definitions-roles.html?contentId=wuOR7F_OfzCdLfBGJ9dpIA) - [카탈로그 항목이 있는 서비스 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-service-definition-catalog-items.html?contentId=GqyRnI3DpokFu1FW4FQ9ow) - [상호작용에 대한 서비스 권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-service-definition-recommendations.html?contentId=JEKnbJdZ4Tw3jd2pnEHB3Q) - [서비스 정의 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-service-definitions-configure.html?contentId=WL~3DiPfKpAT2xTrPucHwA) - [서비스 정의 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-csm-service-definition.html?contentId=oIeYLFYKmjQrRRols66zLA) - [서비스 정의 범주 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-csm-service-def-category.html?contentId=MtgjoAXSq2e4RQqvp3ju2A) - [제품을 서비스 정의와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-associate-products.html?contentId=SgufKPYeCO7d0Tt_fyOpJQ) - [케이스 유형을 서비스 정의와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-associate-case-type.html?contentId=lSH1NuN7dlfCvwzTCmHEdA) - [플레이북을 서비스 정의와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-associate-playbook.html?contentId=X1fixc5nbiZNLqH4OxwBJw) - [서비스 정의를 범주와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-category-associate-service.html?contentId=iZawpCjFTJT52xBHIk~dPA) - [서비스 정의에 대한 사용자 기준 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-user-criteria-for-a-service-definition.html?contentId=AtuZyJzqKHC3Em3AZRroWA) - [서비스 정의에 대한 고객 기준 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-customer-criteria-for-a-service-definition.html?contentId=aJdsK_IlSxi7uGkqu7wj5w) - [엔터티 기준 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-new-entity-criteria.html?contentId=Y6Gu4S7hGe1hCQuq9dx9EA) - [서비스 정의에 대한 기본 필드 값 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-default-field-values.html?contentId=AP8FpsuIHAX0UGJCUHBbVg) - [서비스 정의에 대한 카탈로그 항목 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-config-catalog-items.html?contentId=Nf2d9M3_~3F5NAMKJ1eTsw) - [서비스 정의에 대한 관련 서비스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-config-related-services.html?contentId=rolR_FpLAxfq2MbfIAX0cA) - [서비스와 서비스 조직 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-services-to-service-organization.html?contentId=BNuNw4a70janFS9J0gcvSg) - [케이스 인터셉터에 케이스 유형 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-def-config-case-interceptor.html?contentId=iUlFW_4GdyZk71v2ZKdnYw) - [CSM 구성 가능 작업 공간](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspaces-configure.html?contentId=1xwJalS0V9T0DxkUboOKEQ) - [CSM 구성 가능 작업 공간 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-overview.html?contentId=_hsEBd7FzlyAOw~9JB95mQ) - [CSM 구성 가능 작업 공간 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-feature-overview.html?contentId=nTl_7ACY_MvadbXFoy5fqw) - [인터페이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-interface.html?contentId=2_ZwLoiliR1BKzHzXFD0jA) - [방문 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-landing-pages.html?contentId=ls3ZN2K4yhIhy~d7DcpN6Q) - [CSM 방문 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ws-landing-page-original.html?contentId=ebZmfvP3e9t8Z1dZQA9fJA) - [CSM 방문 페이지 - 프리미엄](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ws-landing-page-premium.html?contentId=me0dspohsCPJmIdcySsTsQ) - [대시보드 방문 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ws-landing-page-dashboard.html?contentId=BjcHY66TWZwsEmvJKYm5ow) - [목록 뷰](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-list-views.html?contentId=a239R5hdxspMGZlkU4TM2Q) - [양식 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-agent-actions.html?contentId=cbS0iiJ8Ys2q1SdATm6qgw) - [양식 헤더](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-form-headers.html?contentId=nLiXV0VUuaf0WGM0TMXN4A) - [양식 리본 및 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-agent-workspace-ribbon.html?contentId=hw0rQ_9zxLYKkNOosoOTiA) - [상황별 측면 패널 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-side-panel-components.html?contentId=nD1yx8nkXfq~QDW2yh__fw) - [활동 스트림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-activity-stream.html?contentId=4UDWUxXSw1~BwnWk2rPUOQ) - [모덜리스 대화 상자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-front-line-case-page-modeless-dialogs.html?contentId=tjYGXsxGIEPHFSyVhod7Bw) - [작업 공간 도크](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-bottom-utility-bar.html?contentId=KKuQNJPlbbIBBkrbfPxpRA) - [양식 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-form-templates.html?contentId=O_83geZ2mTMWtfAp92mnbw) - [채팅 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-chat-summary.html?contentId=pppHe7JYCrbhMHyiNuX_bg) - [채팅 세션 탭](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-chat-session-tabs.html?contentId=Fl6do4gAbKYsUbRjaRZx6A) - [채팅 세션 탭 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-chat-session-tabs-configure.html?contentId=c_KguGaiCnYxa7VSsGuvNQ) - [채팅 세션 탭 편집 또는 제거](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-chat-session-tabs-edit.html?contentId=cvzFunLfuX9R0Ox4zpfqpw) - [모드리스 대화 상자로 상호작용 마무리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/interaction-wrapup-modeless-dialog.html?contentId=8t73K14D5KODMJ2WdG259Q) - [AI 상호작용 마무리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/interaction-wrapup-ai-generated.html?contentId=vUeYcTAakl~LSmqMeYmyjw) - [ServiceNow 링크 관리자로 기록 탭 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-chrome-link-manager.html?contentId=TBknOprAqCL3dQXPGQY9Aw) - [Chrome용 ServiceNow 링크 관리자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-snow-link-manager-chrome.html?contentId=l1J4JcLWE80UISwJUXg8Pg) - [Mozilla Firefox용 ServiceNow 링크 관리자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-snow-link-manager-firefox.html?contentId=1BwO1dtgW1LoOggrUNdinw) - [Microsoft Edge용 ServiceNow 링크 관리자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-snow-link-manager-ms-edge.html?contentId=KrhzPxz1hPP~oFrDYdtesg) - [활동 타이머 로그](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-time-tracking.html?contentId=V_ERUX9Bz70Ni_r1nih~Vg) - [활동 타이머 로그 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activity-timer-log-components.html?contentId=Lv1YOyjBmubTwv63ovdOVg) - [고객 정보 센터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-central.html?contentId=tEs0D2RpvzlBPphRkz~pAw) - [고객 이력 구성요소 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-history-component-features.html?contentId=zS_CaeNO6NbBluOPJmc24w) - [고객 이력 구성요소 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-central-configuration.html?contentId=Be48BF~a5h1hxW0fCLGAKw) - [조회 및 확인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/lookup-and-verify-overview.html?contentId=sBSMCU4BxhUdJOMvvq2RWw) - [케이스 작업 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-action-status-csm-workspace.html?contentId=5FReNCc5eZ7MuGlZ~1NSJQ) - [CSM에 타사 데이터 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-third-party-data-integration.html?contentId=kkVfth0lSdwD1zYbOv7GqQ) - [솔루션 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-third-party-data-overview.html?contentId=WkOX4hv4m4uxHAr8LUGf2Q) - [솔루션 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-third-party-data-components.html?contentId=wz4I~W2Z~M3Ohyr0a8Pu9Q) - [샘플 원격 테이블 스크립트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-third-party-data-scripts.html?contentId=uCvCVilHhXGnx7EIPhF8Ag) - [CSM에 타사 데이터 통합 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-third-party-integration.html?contentId=~mh~UKXrdsSpCSB2w~ZkQg) - [원격 테이블을 사용한 Salesforce 통합 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-integration-salesforce-example.html?contentId=wJb6CN4Iw5NLJwv1z5A9Ww) - [원격 테이블 및 Salesforce 스포크 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-remote-tables.html?contentId=zabqRRdAjrEn2N1F00uMvw) - [통합 허브 Salesforce 스포크 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-integration-salesforce.html?contentId=5VPtuEGgC5xfDdsSnp_2gQ) - [기회 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-salesforce-spoke.html?contentId=FrAQOHZt5XP53vHt_WroDQ) - [모든 기회 가져오기 사용자 지정 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-get-all-opportunities-action.html?contentId=vwodRwPfiBpjMb1UQp6Kkw) - [계정 ID에 대한 기회 가져오기 사용자 지정 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-account-opportunities-action.html?contentId=mP~i4lCs34wZrJ2D7lobww) - [기회 세부 정보 가져오기 사용자 지정 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-details-opportunities-action.html?contentId=aPrvQ1f5UEgYrwKpinVEXQ) - [원격 테이블 및 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-remote-tables-definition.html?contentId=zh_FMPBbuZ3NS9pUXa6FEg) - [기회 테이블을 쿼리하는 예시 스크립트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-opportunity-table-script.html?contentId=vqPX86tlGO2uRzcTrSoC7w) - [고객 계정에 기회 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-related-list-opportunity-table.html?contentId=q3HQOO169sn1rofhBLf_MQ) - [기록 페이지 및 페이지 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-pages-templates.html?contentId=93IQnvNVrVzk9P8HJaM0GA) - [페이지 및 페이지 변형 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-ws-create-page-variant.html?contentId=GL8oYR1rMsIiXPbLeftCGg) - [페이지 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-page-templates.html?contentId=TKZsAVQ2J3m0kdbrZZclTA) - [기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-record-pages.html?contentId=OBHYWmJD~bPOKmYSgXE5Kg) - [프론트라인 케이스 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-front-line-case-page.html?contentId=EY6G~_zaW4Arujnj4bG_6Q) - [작업 레이아웃 그룹 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-action-layout-groups.html?contentId=QSgAzdXeSiBPqG_PJuRs9g) - [프론트라인 케이스 페이지 바로 가기 키](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-front-line-case-page-keyboard-shortcuts.html?contentId=vZABxLX8DmLsoMtzEeQtmA) - [CSM 기본 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-default-record-page.html?contentId=bTA7gNxaYlY~Jn7_B0~EIA) - [CSM 상호작용 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-interaction-record-page.html?contentId=kXuw5vVEFt1jiG3fczz7Ow) - [이메일 상호작용 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-email-interaction-record-page.html?contentId=R2FZJvRG93jOv4dGH~Pgcw) - [CSM 음성 상호작용 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-native-voice-record-page.html?contentId=XUwyzZwKh_3e99Q2jzh9tg) - [CSM 중심 채팅 상호작용 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-centered-chat-interaction-page.html?contentId=tWKkByUUfNLLSkkHRP7Lmw) - [기록 페이지 순서 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-ws-set-record-page-order.html?contentId=Xk0KPTBAm6i5gEli7_amQw) - [구성 요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-components.html?contentId=k9XzTPkKAxwEbpyHfbsXrg) - [기록 목록 구성요소 번들](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-record-page-record-list-component-bundle.html?contentId=ukYe8V_kpRxUhaL5xn~~sQ) - [구성요소 조회](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-record-page-lookup-component.html?contentId=oPinavAtcvsRrVzC_YbmYg) - [작업 SLA 카드 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-record-page-sla-card-component.html?contentId=G25y6RBw0QBYSP7LwJniRQ) - [작업 활동 타임라인 사전 설정 및 컨트롤러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-record-page-timeline-component.html?contentId=Ip1YnYKH~vYuWgRrOeEfEg) - [공동 작업 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-collaborate-component.html?contentId=m9Fx9u6ow~8Q6AwrX9c8Ag) - [CSM 구성 가능 작업 공간 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-set-up.html?contentId=cnu90vgjPSMbUmeSMkLJaQ) - [CSM 구성 가능 작업 공간와 함께 AI 검색 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-ai-search.html?contentId=EDK9FesjO0ay_dIrn4lZ6w) - [UI 빌더에서 CSM/FSM Configurable Workspace 경험 열기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-ws-open-in-uib.html?contentId=Xe_AnmOtGJjN5Em9y4yA8w) - [방문 페이지 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-config-ws-landing-page.html?contentId=ZidKo3YWDss1aglrv9PE_A) - [리본 구성 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-config-ws-ribbon.html?contentId=SK1_rThVuAEU1szf2~sRnw) - [양식 헤더 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-config-ws-form-header.html?contentId=vHYQHR9Q1VJVJPBCb81oDg) - [양식 헤더에서 강조 표시된 값 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-config-ws-highlight-value.html?contentId=PPc0s8Vuox6OMD8AzokEPw) - [양식 작업 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-config-ws-form-action.html?contentId=kbQb5devvHqSCeEnGthGww) - [양식 리본 및 양식 헤더 값 표시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-display-header-in-sidebar.html?contentId=KDYAxxCRZBi4CoFHVqr~kg) - [필드 값을 상호작용 기록 탭 제목으로 표시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-display-values-as-tab-titles.html?contentId=gBl3YD~GZ~DQIUFZbk9dbQ) - [상호작용 탭에서 읽지 않은 이메일 카운터 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-unread-email-counters-on-interaction-tabs.html?contentId=_xdJABGl6PtuA9TS6bMyWQ) - [케이스 유형 선택에 대해 케이스 생성 UI 작업 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-config-ws-ui-action.html?contentId=kMjetN_TLxnKGRnhFGy3fA) - [상황별 측면 패널에서 탭 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-ws-side-panel-tabs.html?contentId=vaqGwOSKAtgt9QW7nBgTyw) - [응답 템플릿 탭 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-ws-agent-assist-table-configid.html?contentId=2DX7JVZYeIBL8a06_rB_ZA) - [활동 스트림의 활동 필터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-ws-activity-stream-tags.html?contentId=edFaMlUZcUGUa2zte32EkQ) - [활동 스트림 타일 색상 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-activity-stream-tile-colors.html?contentId=q20eknULiJ0bluzNkxi3LA) - [경보 자동 해제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/auto-dismiss-alerts-in-csm-configurable-workspace.html?contentId=Icx82UhlpyhEaAYIKCsJow) - [기록 페이지 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-csm-ws-custom-record-page.html?contentId=ibaqV3uIeoBDOnG9I5Gz9Q) - [프론트라인 케이스 페이지 작업 표시줄 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-front-line-case-page-action-bar.html?contentId=L2ef4LZ7A4iL~Ne8G8jFsg) - [타임라인 구성요소를 독립 실행형 구성요소로 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-timeline-component-as-standalone.html?contentId=kGAz5O681BQfVTuepdK1sQ) - [타임라인 구성요소를 활성화하여 새로 고침](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-timeline-component-to-refresh.html?contentId=KZbemtfxcb_tiF763sqs3g) - [업그레이드 후 기록 페이지 변형에서 재개 권장 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-enable-ra-variant-record-page.html?contentId=8sHEw4ZGMvq~w4Kc272yMg) - [고객 정보 센터 구성요소를 숨기도록 기록 페이지 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/record-page-hide-cust-central-component.html?contentId=QDqRBqhTH~Y2cmo9Ew2zwQ) - [추가 CSM 작업 공간 기능 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-config-workspace-feature-set-up.html?contentId=LiGpY~B8hqOVFcxqAx3lNw) - [구성 가능으로 마이그레이션 작업 공간](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migrate-to-configurable-workspace.html?contentId=yBjyV2VGuDxGjCJ3hkZJcw) - [CSM 구성 가능 작업 공간 탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/exploring-configurable-workspace.html?contentId=LxPf~9HiZfTA61dGbGglxw) - [다음으로 마이그레이션 CSM 구성 가능 작업 공간](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-migrate-configurable-workspace.html?contentId=3I4cXIRi_0ITP6z92EpXXQ) - [활동 스트림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-activity-stream.html?contentId=vimpxamWJigHNfg6CKvHzA) - [에이전트 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-agent-assist.html?contentId=9Fr2sqUargE4tvFcOb6PPQ) - [에이전트 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-agent-chat.html?contentId=9acM9E0LwJ~64ZWhseUomg) - [브랜딩과 테마](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-branding-theming.html?contentId=eOdLuE415JVijNQGGZm3Uw) - [이메일 작성기 및 이메일 뷰어](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-compose-preview-email.html?contentId=RPrWk9HJjNJXCXe7w1Y2Yw) - [고객 정보 센터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-custom-central.html?contentId=UoUX4Z4_TrsFBk_NLLxUaQ) - [선언적 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-form-declarative-actions.html?contentId=jth367yeQ95uIP4CuVQclA) - [양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-forms.html?contentId=v3FxdtGcPxbOp0F3mGeiIw) - [양식 헤더](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-form-headers.html?contentId=~vjfIHB2aoC~m6Pkjbjc7g) - [구성 가능한 작업 공간에서 글로벌 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-search-config.html?contentId=u2Cya5V6DJn0_y3xb4dUqg) - [하이라이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-form-highlights.html?contentId=ypxaGZS3yxz27HtJO2eA0A) - [목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-lists.html?contentId=BzhYN0UJo48YGqJ8Jy5nPw) - [리본](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-form-ribbons.html?contentId=tFC9tIrOoOFrYvnQMqKUEQ) - [UI 작업 표시줄](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migration-form-ui-actions.html?contentId=KX_gaewspYLbak8Ym832VA) - [케이스 라우팅 및 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-routing-and-asign.html?contentId=Fzou9f6uWfBuSAXo70uhhw) - [CSM용 AWA](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/awa-csm-overview.html?contentId=pM9eM72vWZYXAcEypnAGvg) - [케이스 작업에 대한 AWA 채널 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-awa-channel-case-tasks.html?contentId=vTSxX~L4FvFYDVMt5GC4eA) - [프록시 접촉 창구 역할에 대한 AWA 큐 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-awa-queue-for-proxy-contact.html?contentId=9g7rR~n5vlygy4pqiv2rNQ) - [에이전트 도구](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-tools.html?contentId=VAfFSuylih74qnAQimtE~g) - [안내 결정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setting-up-guided-decisions.html?contentId=QMQILaICzQLexzWw4aBFqQ) - [Guided Decision의 결정 트리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/decision-trees-in-guided-decisions.html?contentId=e1QhMEM4i7dA3FqFYV21Gg) - [결정 트리 요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/guided-decision-tree-elements.html?contentId=ArwQOmSnZGZjweNAilBFpg) - [결정 트리 노드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/guided-decision-tree-node-types.html?contentId=JLjcWoXiop_CzJmM188ELw) - [결정 트리 노드의 입력 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/guided-decision-tree-input-mapping.html?contentId=QkfggwDjNeDVPMBeFZn38w) - [결정 트리 경로](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/guided-decision-tree-paths.html?contentId=25RvEYRtT8ujvyk9MiWH7w) - [결정 트리의 예제 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/example-decision-tree.html?contentId=1IsqFToDnKID6d0iEbU~ig) - [결정 트리 생성 준비](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/preparation-for-creating-a-decision-tree.html?contentId=EFrTXzf09rsomXHQIlMH1g) - [의사 결정 트리 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-decision-tree-credit-card-transaction-failure.html?contentId=2D0OIeK_AJaLKG0R7_HnLg) - [트랜잭션 추적 시작 지침 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-the-initiate-transaction-tracking-guidance.html?contentId=~FWWxU4fzNRDO8_7Z_seFg) - [지침 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-guidance-action-ga-use-case.html?contentId=DlOnIwnqhqxhMd3prYyxVw) - [카드 소지자 및 트랜잭션 상세 정보에 대한 시작 노드 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ask-card-holder-and-transaction-details.html?contentId=ceZqg5v86PBXhD_VS05OQw) - [금액 인출 여부를 조건으로 경로 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-paths-for-next-nodes.html?contentId=UI9hu2mq6_UR3zHD5AYK~w) - [트랜잭션 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-guidance-node-initiate-transaction-tracking.html?contentId=66pF6LC1lTwkJ~MYR2gKvA) - [추가 지원을 위해 질문 노드 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-a-question-node-for-further-assistance.html?contentId=dSXENwC1g4Zy_KoXUmkQEw) - [장애 코드를 요청하도록 질문 노드 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-question-node-to-ask-failure-codes.html?contentId=1Xg425TFC_q20PjiUSQj5Q) - [다양한 장애 코드 조건에 대한 경로 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-path-for-200-failure-code.html?contentId=kpi8hHjiCY0zlc70vcrthA) - [다양한 장애 코드에 대한 지침 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-guidances-for-different-failure-codes.html?contentId=leujwk1Rnp6WIY7vLUiJnA) - [신용 카드 트랜잭션 실패 문제 해결 결정 트리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/example-activate-guided-decision-tree.html?contentId=9N4ko3VRSuhry4wKzT8s~Q) - [경험 애플리케이션 설치 안내 결정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-guided-decisions-exp-app-new.html?contentId=UUbBYWCRT8gFnBqUYoaoZg) - [설치된 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/components-installed-with-guided-decisions.html?contentId=pe~3A67am1tze7sDx2H_bw) - [지침 및 결정 트리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configuring-guided-decisions.html?contentId=_VzUm_BEgc1tvrp~idU7pg) - [코어 UI에서 지침 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-guidances.html?contentId=IsF33nW0lya0BMnfwe5nvA) - [지침 상세 정보 경험 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-guidance-preview-detail-experiences-ga.html?contentId=qWDFj82Spnbp0J45VzJ6SA) - [지침에 대한 지침 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-guidance-action-ga.html?contentId=rire1XEn4D6IOh4D6bwLoQ) - [코어 UI에서 결정 트리 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-decision-trees-gdb.html?contentId=nRvqDOUYl3_J93JPgfTEvg) - [결정 트리 빌더에서 결정 트리 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/decision-trees-in-gdb.html?contentId=~E1OW1swmvrBYOLKfJ389g) - [결정 트리에 지침 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-start-node-gdb.html?contentId=ssjfFnL5XbEwFIWGnxSdlQ) - [질문에 대한 답변 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/type-of-answer.html?contentId=2vikscZDl~8yc~q801RbmQ) - [결정 트리에 표시되는 다음 노드 결정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-path-in-gdb.html?contentId=N~dfahaDgkSfI~SHiEXL4g) - [결정 트리에 질문 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-decision-node-in-gdb.html?contentId=EcG8VhbHnXb1xCuUx3WVVQ) - [결정 트리에서 에이전트에게 작업 제공](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-guidance-in-gdb.html?contentId=06y0iSiOfW25JKYfRCFGtw) - [활성화된 결정 트리를 이 결정 트리에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-linking-node-dtb.html?contentId=NG_I8GOgTy26Mv15NkfArQ) - [결정 지점에서 답변 재사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/map-inputs-in-decision-guidance-node.html?contentId=~dla1RVByPjlgNmtoO5AQQ) - [결정 트리 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-guided-decision-tree.html?contentId=mlmzF6cxe5GTT~jrMqt8Vg) - [이전에 활성화된 결정 트리 버전으로 되돌리기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/discard-latest-changes.html?contentId=pXD3JqedpUrnHULWJ3kFpw) - [결정 트리 빌더의 확인 오류 알림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/validation-errors-builder.html?contentId=bYcLtUkT4j2tXSJhoMqzIQ) - [확인 오류](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-validation-errors.html?contentId=GDSGGxb3aDswRQUEaCyrzw) - [코어 UI에서 결정 트리 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/decision-trees.html?contentId=DK6kyttwp8mTVxNhNs_LAA) - [결정 트리 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-decision-trees.html?contentId=iig3A2cV6j5Sj3DPofskRg) - [결정 입력에 질문 또는 지침 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-decision-input.html?contentId=7zk4i3od29hvrxU7bxg4GA) - [결정 트리의 다음 노드 결정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-decision-paths.html?contentId=H4qlAqVCLzSUtlccTDL7RQ) - [결정 트리에서 에이전트에게 작업 제공](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-guidance-path.html?contentId=1xYFx5WzyEhF27BLGzOA5A) - [시작 노드의 작업 입력을 지침에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-task-input-to-guidance.html?contentId=udEpJ1fq1em4Jyhl5vtL4A) - [이 결정 트리에 다른 결정 트리 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-linking-node.html?contentId=aUmDC9mzlffPtkGTCG51QA) - [안내 노드 다음에 노드 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-next-node-after-guidance.html?contentId=ldTVXuLlBbodmqF8wm86yw) - [결정 지점에서 답변 재사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-input-mappings.html?contentId=SxAqHoN6VpwNY72mfvNhgA) - [결정 트리 삭제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/delete-decision-tree.html?contentId=ONutS1RUmWiRQPfVWa2chA) - [권장 작업에 안내 결정 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-guided-decisions-to-recommended-actions.html?contentId=xT65GkVtC7cEUQEz07tqfg) - [플레이북에 추가 안내 결정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-guided-decision-playbook.html?contentId=N4SG0QTUNvqaMWd4z_aFkw) - [에 입력/출력이 포함된 안내 결정 추가 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-gd-input-output-playbook.html?contentId=fhj1P2qD5X0OB9~N1okwGA) - [서비스 포털에 안내 결정 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-guided-decisions-service-portal.html?contentId=OCYlyy2kjG1j48IdPVhIFw) - [결정 트리 테마를 서비스 포털과 매칭](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/apply-new-theme-to-service-portal.html?contentId=y6c8oilT3Ie04IYu7pWUnA) - [고객 서비스 관리의 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setting-up-csm-playbooks.html?contentId=mdUNMdmSgDyfB3SIl4qPxw) - [플레이북 레이아웃 및 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-layout.html?contentId=V7vJAFkwAtRBvNd4rB52EQ) - [플레이북 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-playbooks.html?contentId=upy6sSlfKb0noi7C4qY75g) - [플레이북 용어](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-terminology.html?contentId=xaydek0umKPhdR3mAm0BEw) - [플레이북 페이지 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-templates.html?contentId=FHSk1LMIjZFCLCWQBGQ2Tg) - [플레이북 활동 스트림 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-activity-stream-component.html?contentId=Z4Jpa416rBfgOPiBrXnUxQ) - [플레이북 관련 항목 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-related-items-component.html?contentId=m7Sn21It31qPAlPaOejCuA) - [플레이북 조회 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-lookup-component.html?contentId=b3hpIU~mD8Usc1SlkRHYGA) - [플레이북 상황별 측면 패널 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-side-panel-component.html?contentId=gfBPNDSOmJPBE7sSqV3~Kw) - [플레이북 모덜리스 대화 상자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-modeless-dialog.html?contentId=yfGovWpoue~8DMlxd0TU4A) - [플레이북 케이스 요약 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-case-summary-component.html?contentId=VHK_3GKMTEVgNaVRoo0M4A) - [플레이북 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-pages.html?contentId=Kml_2P_Kji9~YPImh9jnQA) - [케이스 플레이북: 수평 스테이지 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-horizontal-stages.html?contentId=rA0tBJzKddGUI1tiPww28A) - [케이스 플레이북: 수직 스테이지 기록 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-vertical-stages.html?contentId=iGO01li723tPcEfDrOMbaA) - [플레이북 페이지 또는 페이지 변형 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-process-based-page.html?contentId=NGVp~ACCRlln3JlFntxwAw) - [페이지 헤더 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-process-form-header.html?contentId=QSUwJBRR2I8ZF7kVdmMqvg) - [UI 작업 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-process-ui-actions-bar.html?contentId=7Z2Jqp6Z4OLxrkod62UamQ) - [왼쪽 패널의 콘텐츠 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-content-left-side-panel.html?contentId=pSVIbPHhTCs~32pfnh4Tcg) - [상황별 측면 패널에서 탭 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-process-tabs-in-side-panel.html?contentId=snvORl3fRaFgrPbqOJ1ZdQ) - [동적 관련 기록 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-dynamic-related-records.html?contentId=VvPoIjFVXzbEFLjCJZItnw) - [EVAM 뷰 구성 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/define-csm-evam-view-config.html?contentId=2gFrMZcl4Ma7Sfd4dhr~MQ) - [기존 하위 페이지를 사용하도록 앱 경로 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-app-route-for-subpage.html?contentId=oSebaQZWN4EKN9ZUnITI_A) - [플레이북 애플리케이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-apps.html?contentId=VfqX_U2M~6I44tTPaL6v9g) - [Case Playbook for Onboarding](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-type-onboarding.html?contentId=ZhOhyWHXCdN5lNqzuFmoAw) - [Case Playbook for Complaints](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-complaint-overview.html?contentId=uCqYxTx3CpcSbw475KCK2Q) - [Case Playbook for Product Support](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-product-support.html?contentId=r~yZx_F5RB9Vp8YZrpS6DQ) - [용 Playbook 구성 고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbooks-configuring.html?contentId=wpJy~~EJRjWmBqBTs7CPGw) - [플레이북 활동 뷰 선택](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/playbook-select-activity-view.html?contentId=DrTNkjOzHBqCdQhCVaJDyg) - [플레이북 스테이지 및 활동 가시성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/playbook-config-activity-visibility.html?contentId=vCXCCLz7Wc_QHUAhARzWng) - [케이스 유형에 대한 기록 생성기 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setup-record-generator-for-case-type.html?contentId=qY_N0Dvp5L7LMwHbPyI9vQ) - [플레이북에 대한 선택적 활동 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-optional-activity-for-a-case-type-playbook.html?contentId=IZ1os~RuVqfKQAPcHPPeEg) - [포털용 Playbook](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/playbooks-for-portals.html?contentId=jBS01u0Ooj14IYSoc8vJ9Q) - [포털용으로 미리 정의된 플레이북 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setup-onb-playbks-for-portals.html?contentId=h7P8CGMO6sa1q1ULpHlVtQ) - [온보딩 케이스 유형에 대한 초안 상태 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-the-draft-state-in-the-onboarding-case-type-state.html?contentId=nzNDqOG4nvqcLdOqyOStnA) - [기록 생성기 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-the-record-generator.html?contentId=Rcq9Pcbj0cYcX9IIncK~dg) - [셀프 서비스로 새 온보딩 플레이북 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-a-new-onboarding-playbook-with-self-service-in-pad.html?contentId=dDQcEv~RmfprwPRfHBeCXA) - [플레이북 콘텐츠 항목에서 안내 온보딩 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-guided-onboarding-in-playbook-content-items.html?contentId=RIxa3EXBg7KhpWeJ_PpXPg) - [포털에 프로세스 탭 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-process-tab-portal.html?contentId=Myxl8~iiix5WYNZP9PJVrw) - [포털에서 초안 상태의 케이스 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/playbook-for-portals-my-draft-cases-list.html?contentId=Qm1QNksKGrAsRgA9uLjomQ) - [포털용 사용자 지정 플레이북 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-playbooks-for-portals.html?contentId=OuDUaQ9isnoHRufjLZTRXA) - [페이지에 리 UI 빌더 플로우 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-reflow-for-new-uib-pages.html?contentId=Nm3LlLOGhQDXyB6iyv8vuQ) - [동적 관련 기록 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/dynamic-related-records-configure.html?contentId=ZKW5NwaQbvdf4RRUSyvEaw) - [동적 관련 기록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-contextual-related-records.html?contentId=lCq_blszoDNqZ0bYJzwq9w) - [상황별 측면 패널에서 관련 기록 탭 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-dynamic-related-records.html?contentId=_7ujVxtlrIWSVbEDu4HbaA) - [관련 기록 공유 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/related-records-shared-page.html?contentId=aef~6E1AFuHym~YDN3rxcw) - [동적 관련 기록 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/dynamic-related-record-tables.html?contentId=r2SbCt4Ly2mNVlesrrfTQA) - [관련 기록 컨텍스트 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-related-record-contexts.html?contentId=r6jGRYhVSNev20HfzKGyhA) - [관련 기록 정의 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-record-definition-to-context.html?contentId=MeDKa9jHPPJFEoxFugedLA) - [관련 기록 정의 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-related-record-definitions.html?contentId=I4DdRr3eVF8ReGtnxH3uiQ) - [표시할 관련 기록의 최대 수 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-max-num-related-records.html?contentId=fo7PSR8VHSr2DKJTDVyTVA) - [고객 정보 센터 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-customer-central.html?contentId=U4rOINKj39bR8S~v~rQEFA) - [고객 정보 센터 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-customer-central.html?contentId=vbxyN9xgmvuG5d79g4mRfw) - [고객 정보 센터에 대한 데이터 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-customer-central-data.html?contentId=wuFyBtMiX65RWzp6vBEjIQ) - [고객 정보 센터 속성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/properties-customer-central.html?contentId=9DTVnRUzioQe223FdW1U9A) - [CSM 에이전트 작업 공간을 사용하여 고객 정보 뷰 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-information-tab.html?contentId=uq9wRzPKv0As6vVqoqAjKA) - [목록 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-lists-customer-central.html?contentId=qES03hPMfn2gqaMNiHMsAA) - [보고서 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-ci-reports.html?contentId=xTPC7ANUR4iU9Uj5jJGdAQ) - [기록 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-ci-records.html?contentId=E~L9Wwu5ND~Hy1RS8CXpuA) - [보고서 그룹 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-ci-report-groups.html?contentId=dBYuxCJAWefumbeEXmVVbw) - [고객 정보 컨텍스트 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-ci-contexts.html?contentId=EWx8oFxjJcH4fT3_7TOTYw) - [CSM 구성 가능 작업 공간을 사용하여 고객 정보 뷰 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-central-configure-info-tab.html?contentId=oy56485I05~4u0i2_JGaTw) - [고객 이력 뷰 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-customer-activity.html?contentId=g6K4jRS5Z3QCQFpz7nDSUQ) - [구성요소 속성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-settings-ca-tab.html?contentId=Beq8OOwiJ~p4qzOZ~fMvCA) - [활동 유형 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-activity-types-ca.html?contentId=DCJ00OCkn7Xulkaw05RaEQ) - [활동 그룹 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-activity-groups-ca.html?contentId=ho9P2SFVvXNLj953LRXSvg) - [활동 유형 템플릿 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-act-type-templates-ca.html?contentId=rv6yWc02gKwHagKERIaxig) - [활동 그룹 및 유형을 활동 컨텍스트와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-act-contexts-ca.html?contentId=p8UUDVQbMO4IYVUopQiQnA) - [활동 컨텍스트에 대한 패싯 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-facet-customer-central.html?contentId=7wBQdRrxU3hIBPzm0HFc0w) - [Customer Service Mobile 애플리케이션 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-customer-service-mobile.html?contentId=YEe6CuL7wBTGJkktf0WNUg) - [커뮤니케이션 채널 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-comm-channels.html?contentId=fHkeme~wIMpDXUdok3hR0w) - [소비자 메시징 앱](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-messaging-apps.html?contentId=sQYfRBCzTnWzcUybll04Qg) - [채팅 채널](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_ChatFeature.html?contentId=yA9x9sjui3xq6tVL_J34GQ) - [사전 채팅 설문 조사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-pre-chat-overview.html?contentId=JXVDBgv5g2agJbFSEuTfeQ) - [채팅 큐](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ConfCustServChatQueue.html?contentId=2P3Ggh4YxQgQXrdMJ2kpxQ) - [가상 에이전트 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-virtual-agent-csm.html?contentId=WBdT7BCPKxtm8aGvzQ_Zig) - [고객 서비스 가상 에이전트 대화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-virtual-agent-chatbot.html?contentId=~Vtu8DTOy53NLRZkDzZTDw) - [Facebook Messenger와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/update-authentication-facebook-va-integration.html?contentId=TTSJXV~raNIrPT7hwF8NfQ) - [업그레이드 후 사전 채팅 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-configure-pre-chat-upgrade.html?contentId=PL~lHresxBK1NBdnfK5z1A) - [Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/chat-zoom-connector.html?contentId=o0Taxveq2oIRoAPSQZsd~g) - [Chat Zoom Connector 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-chat-zoom-connector.html?contentId=CS22uHDowv7m2RyEG7NYNA) - [애플리케이션별 필드 값 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-chat-zoom-ext-pt.html?contentId=VjfZ35NGs01BLmxq_UKigQ) - [회의에 대한 Zoom 빠른 동작 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-chat-zoom-quick-action.html?contentId=UPBOTWKVg9moREHCf5f8pQ) - [이메일 채널](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CustomerServiceEmailCommunication.html?contentId=LiUJaslEArdQP6oLul_Z1g) - [이메일 상호작용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/email-as-an-interaction.html?contentId=5xv2mk7ZsRhaXa~aHpqwLg) - [이메일 상호작용 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-email-interaction-customer-service-management.html?contentId=z5at1GlSaONGPn8MgMaD6A) - [서비스 채널 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-service-channel-configured-email-interaction.html?contentId=a8uDVPdfX6_kttZHNrLeeg) - [고급 작업 할당 이메일 인터랙션용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-advanced-work-assignment-route-email-interactions.html?contentId=1ZSaoDHvnJ8tZp7XWg1pMA) - [수신 이메일의 플로우 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/creating-flows-incoming-emails-create-update-interactions.html?contentId=fS5q2RB2OBzM6z_jfvimLA) - [CSM용 이메일 상호작용에 대한 플로우 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-flow-email-interaction.html?contentId=l8VZuWO5kQ7rrG0BoOgXQg) - [이메일 상호작용을 만들거나 업데이트하는 사용자 지정 플로우 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/defining-custom-flow-create-update-email-interactions.html?contentId=fDToPT1u_tFfgByQzn9C2w) - [구성을 위한 시스템 속성 이메일 상호작용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/system-properties-for-configuring-email-as-an-interaction.html?contentId=I5Zu5pyzxylgLle5lmtTpg) - [이메일 상호작용에 대한 진행 중인 알림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-ongoing-notification-email-interactions.html?contentId=fYsT5QvL5DWGd7yQHvbWSQ) - [에이전트가 이메일 이력으로 회신할 수 있도록 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-agent-respond-customer-email-activity-history.html?contentId=qd3GIrB9BleTnNLRD117mg) - [상호작용에 대한 이메일 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-email-notifications-interaction.html?contentId=ixFsIHWcfA9UE_qePhRPAQ) - [상호작용에 대한 이메일 미리 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-email-reminders-interaction.html?contentId=I~19qrOQDctSUZpPkQzAxw) - [이메일 상호작용 사용 권장 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-recommended-actions-email-interaction.html?contentId=8650Rq1B9pI2f4MmHsHzvA) - [이메일 상호작용 환경 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-email-interaction-experience.html?contentId=nrOobSeGbE9pYv~i8xtFHQ) - [이메일 상호작용에 대한 새 활동 마커 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-new-activity-marker-email-interaction.html?contentId=MLAh15G52s5K9zFa0XpkXg) - [이메일 인터랙션에 대한 이메일 컴팩트 헤더 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-email-compact-header-email-interaction.html?contentId=jsnApXnK_uUkkdg_6hprxw) - [UI 빌더에서 전체 대화 표시 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-show-full-conversation.html?contentId=Gur5ex20HdJ2I2Z0Gr8K_g) - [이메일 상호작용에 대한 마무리 코드 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-wrap-up-codes-email-interactions-eaai.html?contentId=YQcEDwc~aGCCzP1K9EESSg) - [마무리 코드를 이메일 상호작용과 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-wrap-up-codes-email-interactions.html?contentId=O95b1TxSOlYPMoOaMVJ_aA) - [이메일로 케이스로 보내기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/email-to-case.html?contentId=QVEDzaKqMhbWp~8vHsU1~g) - [제품의 이메일 주소 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ConfigureEmailCommunication.html?contentId=jIoOQ4fXpNFI5pucnPrhOg) - [이메일 제목 라인 접두사 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ConfigureAnEmailSubjectLinePrefix.html?contentId=bSsqbHBfKYXy4IFBzuUTZA) - [고객 서비스 이메일 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CustomerServiceEmailProperties.html?contentId=rkXDpGDHsbg1cKOzModEZw) - [케이스 활동 스트림에서 이메일 응답 비활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-email-response-from-case.html?contentId=e6643GDZC_sxd0xMBcKL2w) - [수신 이메일에 대한 프로세스 규칙 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-rules-incoming-emails-create-assign-cases.html?contentId=ZWM0aUZS3aDhD9gtkNc4zw) - [수신 이메일을 처리하는 규칙 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/define-process-incoming-emails.html?contentId=RJoCoYooPKjM67yfINUU9Q) - [이메일 및 코멘트 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-email-notifications.html?contentId=33g5Q4uJAgmeLiOraSH6kQ) - [상호작용 이메일을 사용하여 케이스 회신 전송](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/send-case-email-replies-interaction-emails-activity-history.html?contentId=cDIwjH1g1GX3VS57GCzpiw) - [전화 채널](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_PhoneCommunication.html?contentId=BRffWsFkT6ei~3xWp8fXDw) - [OpenFrame으로 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAnOpenFrameConfiguration.html?contentId=w4S_NwLdTFutur9eqqLqaA) - [OpenFrame을 통해 음성 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/openframe-cti-events.html?contentId=iyhWiLAEmFjiCrWC8AqIMQ) - [CCaaS 호출 및 콜백에 ICC 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-icc-for-ccaas.html?contentId=VOobFYreBEnq1YyXHPdI7w) - [플러그인 요구 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/plugin-requirements-for-external-call-routing-integration-for-contact-centers.html?contentId=itVb7KLfjoOMFcaqgbjMkw) - [기본 작업 공간 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ccaas-set-default-workspace.html?contentId=9rMiIW7CnACZ64KXrHMk9w) - [옴니채널 콜백 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-omni-callback.html?contentId=DbkYeqMWup53CBL13qXAgw) - [고객 서비스 관리용 옴니채널 콜백](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/omni-callback-csm.html?contentId=8Lgr~qXqUBeYb3CvRN5UAA) - [옴니채널 콜백 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-csm-omni-callback-app.html?contentId=299xYdomI5NaUk7zj5~bBA) - [가상 에이전트 콜백 주제 게시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/publish-callback-va-topics.html?contentId=bdCwXoUW7O3xvFjEWU~WVQ) - [콜백 동작 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-omni-callback-behaviour.html?contentId=P~ANuRlMw5A8rLJuvoyxvg) - [인텔리전스 구현](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/imp-intel.html?contentId=IMF3OVyBjuSOGNAle2Oq2w) - [권장 작업 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/nba.html?contentId=Q~PIA~EeaFmlwY6qZAQ6ew) - [권장 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-nba.html?contentId=Pay7nCQxleHs5Up6RE4_Pw) - [컨텍스트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-contexts.html?contentId=wn5rbFztrI_xzJi7yEcY3g) - [규칙](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-rules.html?contentId=kLy_lsItViq7sXyM9SEgCg) - [권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-recommendations.html?contentId=wB69UfQQ8KpSpGeOttRPFQ) - [컨텍스트 입력](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-dynamic-context-inputs.html?contentId=ofdgmweBjaZ_U7bInRaO1g) - [가이던스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances.html?contentId=IBcMPtP8WdqJhpHj7q39jA) - [문서 지침 첨부 및 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances-attach-share-article.html?contentId=9m8PduDA3FoFAzFLWX_jcA) - [채팅 상호작용 지침에서 KB 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances-share-kb-chat.html?contentId=78TEWgX6od1PxylO7TwExg) - [전화 상호작용에서 지식 문서 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances-share-kb-in-phone.html?contentId=bdlX4D2VYcILt2wCW6hD0w) - [메시징 유형 상호작용에서 지식 문서 공유](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances-share-kb-in-msg.html?contentId=v6D6Wz3k4DT_k9puq4fqXw) - [검색 결과에 대한 기본 지침](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances-default-guidance-search.html?contentId=1P56L3wM26Dnik1an1uVRg) - [자원 작성기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-resource-generators.html?contentId=Kd6J7liLUJY~Sr4GJ16_qg) - [도메인 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/recommended-actions-domain-separation.html?contentId=N9W2ZpbxAjBKqHA71D9V1g) - [비동기 평가를 위한 큐 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/queues-for-recommended-actions-application.html?contentId=4WZ0f6f6~t4RayhB1pIJkQ) - [AI 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-ai-search.html?contentId=PYy2D0ja86MliRYqCg58gg) - [AI 검색 사용량에 대한 AI 검색 이벤트 및 작업 로그](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-ai-search-event-logs.html?contentId=AAbE4kLnrz1VdSmbYaDfdg) - [권장 작업의 하이브리드 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-hybrid-search.html?contentId=yKWECh4doohSIXbsPUkxtA) - [구성 예시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/recommended-actions-use-case.html?contentId=yzJkGwJAxesJCkW_Atb8mA) - [예시: 실패한 신용 카드 트랜잭션 문제 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-troubleshooting-failed-credit-card-transaction.html?contentId=T5Ho2WANqDkoQspBPyyXBQ) - [결정 트리를 사용하여 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-create-recommendation.html?contentId=rs3aoZoW9_9BxuGghlGnhw) - [예: 라우터 문제에 할당 그룹 권장](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-field-recommendation-decision-table-example.html?contentId=5E94uShoIQc2UM6cnnwOnQ) - [할당 그룹 권장을 위한 결정 테이블 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-decision-tree-for-assgment-grp-recommendation.html?contentId=gLo~FaWT8EVB760vVgEPzA) - [할당 그룹을 제공하도록 자원 생성기 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-resorce-generator-assignment-grp.html?contentId=iGCIXJU_mZMC6MdKYt5ZqA) - [필드 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-create-field-recommendation-assg-grp.html?contentId=Fg1Itpc6AZKNcqPm5wj0pw) - [필드 추천을 사용하여 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-create-recommendation-field.html?contentId=F_8pHL6Ft6YWqlwCC606kQ) - [예: 유사한 중요 케이스를 현재 케이스에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-example-guidance-similarity-trend.html?contentId=whSyPQsG4taEhiye4r4rhw) - [지침 작업 자동화를 위한 하위 플로우 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-ra-config-subflow-link-major-case.html?contentId=yQ2iPhvKGedXK5FgZ3buzQ) - [유사한 중요 케이스를 제공하도록 자원 생성기 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-ra-resource-generator-similarity-trend.html?contentId=HfnTNmVCwRByrwoDXlx9fA) - [유사 케이스를 연결하기 위한 지침 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-ex-guidance-link-major-case.html?contentId=GXJTO96JUuQhNpE5lj_AWg) - [케이스 컨텍스트 기록에서 규칙 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-create-rule.html?contentId=cR4Vr70LrR60WIF8XaMKPw) - [지침을 작업 유형으로 사용하여 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ex-create-recommendation-guidance.html?contentId=ahbaq7Jd_HXzOm5_clpCng) - [권장 작업 애플리케이션 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-recommended-actions-cs-app.html?contentId=TCSD8hR86e4O4TUaT3cBXw) - [설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-installed-components.html?contentId=p6tXMVccwrYBA3BwCAxLlQ) - [애플리케이션 구성 권장 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-recommended-actions.html?contentId=CvRt~n06Yz0An8mXGm5D3w) - [컨텍스트 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-contexts-create.html?contentId=TbmR4oscre2kOVsFo1xQ5Q) - [컨텍스트 입력 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-create-context-inputs.html?contentId=c_2rVhYVipjN4WR5E6zJ7Q) - [규칙 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-rules-create.html?contentId=_Wq5IWOCVEQj7WgjXgzloQ) - [권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-recommendations-create.html?contentId=FsArk5z1jGcoRY_SfMpq3g) - [권장 작업에서 지침 및 필드 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-config-recommendations.html?contentId=qDbIMYm74y0o2tTJ0xJD6Q) - [필드 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-field-recs-create.html?contentId=LDfkpfSvoVmPyfslwoM3Ww) - [가이드 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidances-create.html?contentId=aoEHio1zKt_bonb0_IrBew) - [지침 작업 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidance-configure-action.html?contentId=pf8mY43Uplkk42dw5lpFOg) - [지침 미리 보기 경험 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-guidance-configure-preview.html?contentId=fwMEfdL8Wd1CMJUbj_P2Ow) - [UI 빌더에서 지침 미리 보기 경험 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-ra-preview-experience.html?contentId=Z3Vd4HQncIlgHanbW~flQQ) - [UI 빌더에서 지침 상세 정보 경험 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customize-ra-detail-experience.html?contentId=SBBN9hQNrZXiAIv7i0eozQ) - [자원 생성기 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-resource-generators-create.html?contentId=hmNTq_3oyBLLMLsq3PabSw) - [자원 생성기 입력 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-resource-generator-form.html?contentId=dZmHQnbSCPPY0O8ugwl4ew) - [중재 매개변수 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-nba-arbitration-param.html?contentId=soT0V9P3W9~_jlZvSQ5wPw) - [권장 사항에 대한 강제 새로 고침 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-config-data-broker.html?contentId=_3XUOeEiKAcVqSStNdQfGA) - [AI 검색 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-configuring-ai-search.html?contentId=D0kqfpQjF8z0efTLaJpf4A) - [AI 검색 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/migrate-ra-agent-assist.html?contentId=uhHaOlx_pbXozEVBFBm2IQ) - [지침 입력으로 AI 검색 결과 매핑](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-create-search-result-mapping-for-ai-search.html?contentId=zqWa7mjWHxGg6p01lWcgkA) - [AI 검색 결과를 지침 입력과 자동으로 매핑](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-configuring-ai-search-automatically.html?contentId=HB6AWpmgtqrvNk745OWdeg) - [전체 뷰 검색 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-enable-full-view-search-page.html?contentId=QC6v39aum8SmTTB~R~w5ZQ) - [AI 검색에서 동적 필터 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-configure-contextual-filtering.html?contentId=E8wIHnb3eOoOzftJeKEsUg) - [서비스에 대한 권장 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-configure.html?contentId=aFNgn_0n~M2qfkeZoSyHHA) - [고객 서비스에 대한 컨텍스트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-context-records.html?contentId=XSqRdVd4URAnkbSRUPhUOw) - [고객 서비스를 위한 지침](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-custom-guidances.html?contentId=DBiWle8ZVu7XctGhP7mV7g) - [권장 작업 채팅 상호작용 기록에서](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-chat-interaction-record.html?contentId=h8BcQuj9MHhkmN8WZw0Vcw) - [머신 러닝 솔루션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/machine-learning-csm.html?contentId=598mvpLrq94jDjLR85mQfw) - [고객 서비스용 작업 인텔리전스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intelligence.html?contentId=xhVPPaKhQQBj6XC1Vm9nXg) - [기록 범주화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-categorization-overview.html?contentId=zMOCtB9iw72_CFerWH7C1Q) - [감정 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-sentiment-analysis.html?contentId=Gao~2OSnQKWznEkkU__l8Q) - [언어 탐지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-language-detection.html?contentId=LO8TlsC3DFmljUL_K36NNw) - [문서 인텔리전스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-document-intelligence.html?contentId=nSxcLM5SLgAAYXGGGADtbQ) - [문서 인텔리전스 작동 방식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-docintel-how-it-works.html?contentId=2nXWL8UDFnlo7CbYThZUEQ) - [유사 케이스 권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/similar-case-recommendation.html?contentId=WZRkKSvRWkv_soznILx3LA) - [Task Intelligence Admin Console](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-admin-center.html?contentId=ahxE1jroFJEXgA6CHJQ0wQ) - [머신 러닝 모델 설정 및 동작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-model-setup-behavior.html?contentId=_7t0ktQuD5rIXggbn8OHUQ) - [작업 인텔리전스 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-task-intelligence-cs-app.html?contentId=x7DZ53YsEEy3cP72fRB51Q) - [설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-categorization-components.html?contentId=j6Ff7M~tt9ynxFrg_vEBbA) - [구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-task-intelligence.html?contentId=FtauhpuVpqyaJvQebfjX1Q) - [기록 범주화 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-categorization-configure.html?contentId=fBjjQrst6YIxnLwbsz~ldA) - [감정 분석 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-sentiment-analysis-configure.html?contentId=7WysFMkL0ZWwUNbD~BzxsQ) - [언어 탐지 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-language-detection-configure.html?contentId=GnkANBSWkFMFcxTL7jkyAg) - [고객 서비스용 문서 인텔리전스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-doc-intel-configuring-.html?contentId=tUZov_1UJzgnhNcuwKfJxg) - [모델을 생성하여 기록 필드 예측](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-create-cat-solution.html?contentId=u~deRWH23qFAomeqnFWSzA) - [모델을 생성하여 케이스 감정 예측](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-create-sentiment-solution.html?contentId=L_DsrT9_kd37gjDD6CHrqQ) - [모델을 생성하여 케이스 언어 탐지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-create-language-solution.html?contentId=ONulwA8NQmB2mXfO592Z6g) - [문서 인텔리전스 사용 사례 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-create-di-use-case.html?contentId=ngv~HJ4vkXf7I9m8eYfV3w) - [모델을 생성하여 유사한 미해결 인시던트 예측](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-create-model-open-incidents.html?contentId=lf1I0QK0ktW3Z9ZvOhgbbQ) - [유사 케이스를 예측하는 모델 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-model-to-predict-similar-cases.html?contentId=BIC17qqndffAZUImIhCvjA) - [유사한 지식 문서를 예측하는 모델 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-create-model-similar-knowledge-articles.html?contentId=oZUYOkcryHKu17LjJnEMxw) - [모델 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/edit-a-case-prediction-model.html?contentId=ufL4iakL67XTBok8iDDZgA) - [모델 익스포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/export-a-task-intelligence-model.html?contentId=SIhq14CkiOcsC7WM6zYvOA) - [사용자 지정 유사 케이스 모델 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-custom-similar-case-model.html?contentId=8hFMRJMPSlMb3vp3tNGIaA) - [예측 인텔리전스 for CSM 솔루션 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/predictive-intelligence-for-csm.html?contentId=O5zTpN3JIRsT~nCoM9f0tg) - [추세 케이스 주제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/trending-case-topics.html?contentId=xeEFAqeKfXK3m~3IuuaYjA) - [추세 케이스 주제 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-trending-topics.html?contentId=P08vT0ZiVD7Kr1XM~N5D3g) - [클러스터링 솔루션 정의 교육](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-solution-definition-trending-case.html?contentId=qOUJCE6ddffMg5iwWTD_Zw) - [유사성 솔루션 정의 교육](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/solution-definition-trending-case.html?contentId=7wHtqiR1ujJYW98vUKj1Zw) - [유사 케이스 권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-similar-cases.html?contentId=Qu8HXNYNwQR2XutPRp8thg) - [추가 검색 자원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/similar-cases-additional-resources.html?contentId=XHT1Utj5bpLuPux3CcUuTA) - [유사성 솔루션 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/similar-cases-solution-definitions.html?contentId=sCDUl91MNAvTRZw0Zcf0JA) - [유사 케이스 사용자 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/similar-cases-user-actions.html?contentId=wLwAqfH3Phe04HKaCqg6oA) - [케이스 해결 예상 시간](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ettr.html?contentId=ITNqW3BW1a3oeeovBt6crw) - [값을 해결하는 예상 시간에 대한 설정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ettr-upgrade.html?contentId=GDjjp6PxHKGIflS89MqLlw) - [기본 예상 해결 시간 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ettr_configure.html?contentId=LcX9ERbm7_pvE835kE8cNA) - [해결 시간 표시 리본 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ettr-activate.html?contentId=9C~ycTEBVahjvJOABi7b2g) - [예측 인텔리전스 케이스 관리용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-intelligence-case-mgmt.html?contentId=pxwKgbHlbdTpC8NqHzRU9g) - [케이스 관리를 위한 구성 예측 인텔리전스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-intelligence-csm-configure.html?contentId=D51TeIhlJLzVc~psms5uLQ) - [케이스 관리에 사용 예측 인텔리전스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-intelligence-csm-use.html?contentId=7_U0rH_5n340Ucd34ZXLUA) - [필드 예측이 누락된 케이스 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-intelligence-update-case.html?contentId=9O1_9HXfXw9GLMj_pC3ZQQ) - [자동 응답 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-auto-responder.html?contentId=0iZdLu_YHeLZ9jxEQf6pkg) - [자동 응답 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-auto-responder.html?contentId=GpWSMEtIcx6LliUB1SoKBg) - [유사성 솔루션 교육](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/train-sol-defn-auto-responder.html?contentId=Dy6FmZIzHJ5P9JbiaQjiIA) - [검색 컨텍스트 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-context-auto-responder.html?contentId=jGy02KwVLWsZ_BKpB35iDg) - [케이스에 대한 문서 수 제한](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-limit-auto-responder.html?contentId=wjr1_g7hmjmFOh3yIWY6kA) - [고급 컨텍스트 검색 결과 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-extension-point-auto-responder.html?contentId=vodqg3VwvqdnA_bZSXOB6g) - [사용자 지정 스크립트 포함 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/impl-scripted-ext-pts-custom-code.html?contentId=kDj1cLlpx9CU6DOWLyQQfA) - [텍스트 검색 권장 사항 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-text-based-auto-responder.html?contentId=t6nueromICGCwU5GE1q_Mw) - [지정된 통신 채널을 사용하여 기록한 케이스를 포함합니다.](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-auto-responder-channels.html?contentId=uA5L1F4Ruy1xv1lYs17Sxg) - [사용자 지정 포털의 지식 문서 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-auto-responder-custom-portal.html?contentId=xXIDVSfEO3xO5ZVQ8WKRZQ) - [케이스 이외의 작업에 대한 자동 응답 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-auto-responder-other-tasks.html?contentId=61gqs4LjJucThPSzQNor6A) - [셀프 서비스 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-self-service.html?contentId=NcDr7KAJ1fwzUXnFiZOsIQ) - [Customer 및 Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-service-portals.html?contentId=KZT1kcmGOv9Y39wYNRXBug) - [소비자 및 고객 서비스 포털 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-consumer-portal.html?contentId=YVrK4dRQ88qJsiyCAEt3Ug) - [Customer 및 Consumer Service Portal 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-csp-csm-portals.html?contentId=HonvWq_LvmqWNQNNoQ8jqA) - [Customer 및 Consumer Service Portal용으로 구성 AI 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config_AI_search_csm_csp.html?contentId=H7x2L5rUahi3ImrikDjrFw) - [미인증 사용자에 대한 AI 검색 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_csp_guestuser.html?contentId=2LtF8zH74JTjpckUv~bo7w) - [AI 검색 인증된 외부 사용자에 대한 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-portal-auth-external.html?contentId=O3FU2X5X7_AcvgPVKxe4bg) - [인증된 외부 사용자에 대한 지원 작업 구성 AI 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-portal-auth-ext.html?contentId=k1hcsrJpm3d8x~4OMRImaA) - [외부 사용자에 대한 AI 검색 지원 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external.html?contentId=xK49r6a3Nnlt1yX1qc5Ybg) - [업그레이드 고객을 위한 표준 티켓 페이지 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate_csm-std-ticket.html?contentId=jnygnrwkxjeP8N7EkaX5eA) - [케이스에 대한 표준 티켓 페이지 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_std_ticket_page_csm.html?contentId=i5BLnSzGikghWO1irP6n1A) - [사이트맵 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-sitemap-confi-csp.html?contentId=sK5QT1LKP9br0hlzCI2YCQ) - [제품 모델 데이터 액세스 제한](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/cust-serv-portal-prod-model-access.html?contentId=~qBA~z_pixmW9bNTD2c18g) - [포털 봇 기반 세션 수 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/bot-based-session-csp.html?contentId=a0ZCdK_LKK_kxxlfoGTi6A) - [다단계 인증 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-multifactor-auth.html?contentId=Gh4pvILPmnVvpYZfRHa4WA) - [비즈니스 및 소비자 포털](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal.html?contentId=ra3gJwzhG7SHhTxN2K6dOw) - [비즈니스 및 소비자 포털 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portals.html?contentId=036uXb1Qt_5LVjaqv0H~vQ) - [비즈니스 및 소비자 포털에 대한 테마 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portal-theme.html?contentId=aU9Xk6Id2pS41G4_qRG59w) - [관련 주제를 정의하도록 분류 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_taxonomy_business-portal.html?contentId=hOV9B0P5fxVCbaVp6KC4TA) - [비즈니스 및 소비자 포털용 구성 AI 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config_AI_search_business-portal.html?contentId=EsZsRyt_uut~GTtB1qdpOw) - [비즈니스 및 소비자 포털에서 인증되지 않은 사용자에 대한 AI 검색 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_businessportal_guestuser.html?contentId=G21VQ93R8vvelN43knB7lQ) - [케이스에 대한 표준 티켓 페이지 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_std_ticket_page_business-portal.html?contentId=1dSeAJQfMLU_Rcd8iIeBAg) - [AI 검색 인증된 외부 사용자에 대한 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-business-portal-auth-external.html?contentId=Jn76jCwBzCDrW6foE2lDHg) - [비즈니스 및 소비자 포털에 대한 AI 검색 지원 작업 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-businessportal-auth-ext.html?contentId=8e2QMOJBqBVG~Y736chYow) - [비즈니스 및 소비자용 AI 검색 지원 포털 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external-businessportal.html?contentId=lb33OmZ7S6au1tm5wG0Q7Q) - [비즈니스 및 소비자 포털 사용량 계산](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/business-portal-user-sessions-timeouts.html?contentId=rcLhcZMBqJBf2ya~5dmG6A) - [비즈니스 및 소비자 포털에서 제품 모델 데이터에 대한 액세스 제한](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/business-portal-prod-model-access.html?contentId=shqtdPRpF9tsV_YkvOCovg) - [비즈니스 및 소비자 포털에 대한 다단계 인증](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal-multifactor-auth.html?contentId=l1e6K2LmIayZivR57p6S~w) - [고객 서비스 관리에 대한 워크업 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-walk-up-csm.html?contentId=OF7HWL6HXnma3JKADhO8mA) - [고객 서비스 관리용 워크업 경험 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-walk-up-experience-for-customer-service-management.html?contentId=YieJv5VBYTx0TL9pKZ3gXQ) - [고객 서비스 관리 에 대한 워크업 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-experience.html?contentId=joN3eHqlQGE7p_Ijr87kqQ) - [워크업 경험 게스트 사용자용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-store-app.html?contentId=PUWr2FAe0AmB_Ad43_bjHg) - [도메인 분리 및 CSM 워크업 경험 애플리케이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-domain-separation.html?contentId=ooX4XEEhqK38wLV~9LR_FQ) - [CSM 워크업 경험 포털 보안 및 접근](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-security-portal.html?contentId=snI43qgNi3SfUzwVApYhyw) - [워크업 경험 포털 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-portal-config.html?contentId=TecM9iw~XXHj474UeKToeA) - [워크업 경험 서비스 채널 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-serv-channel.html?contentId=pnXiAmMVKoeitm7p72XbZQ) - [워크업 경험 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-notifications.html?contentId=6unre4sPRCKsC8xVrr6CcA) - [워크업 경험 일정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-schedules.html?contentId=fJvbCMTY7JIN1pxeFmoQPg) - [워크업 경험 약속 예약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-booking.html?contentId=9O8B5ciZUPRzkG9XonqUEw) - [약속 예약 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appointment.html?contentId=rEsKLBADCA9yfyLWs~OTMg) - [워크업 경험 약속 예약 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-admin.html?contentId=qAkl51xM4nAt1M6Ysneczg) - [약속 예약 사용 워크업 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-enable-appt-booking.html?contentId=zKscU8tpZFyw7dhFYR_M8g) - [약속 예약 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-booking-config.html?contentId=C44CKvCKQwuIw6RA0q8A_g) - [약속 예약 구성 보기 또는 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-view-appt-app.html?contentId=jnEHc2Yvl4xmP8qF52gM1g) - [약속 예약 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-appts.html?contentId=SJjPlliCkGNJP5vpCEzJJQ) - [약속 예약을 위한 일일 일정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-daily-appt-schedule.html?contentId=43mtu2ohaT7zu9RbIaGK1Q) - [약속 예약 미리 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-activate-appt-reminder.html?contentId=rL1KC8wBhqv8WAUrOyo1kQ) - [Walk-up Experience 위치 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-define-location.html?contentId=xJXFtUDoejcbaj9cv4CtBQ) - [게스트 사용자용 Walk-up Experience 위치 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/walk-up-guest-locations.html?contentId=f_jXTgO5TpiMAQgHTlHYug) - [위치 제거 워크업 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-remove-location.html?contentId=fdsSGB_Ifm6naJd11BzTXg) - [CSM 워크업 경험 고객 만족도 설문 조사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey.html?contentId=E_tUsExOISQxmFpuGsZz4A) - [설문 조사 구성 워크업 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey-configure.html?contentId=AvwkeWsxygC4a19M_HHlLQ) - [게스트 사용자에 대한 구성을 워크업 경험 위한 시스템 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-configure.html?contentId=7qgeMX8j9RfGkTdEgfqr8w) - [홈페이지에 워크업 링크 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-add-checkin-icon.html?contentId=_LpsiQmou2poiaY8em4OQA) - [대화형 약속 예약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/conv-appt-booking-config.html?contentId=qIwWq1YmbOCX7TIIGibcZw) - [대화형 약속 예약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/conv_appt_booking.html?contentId=Ld0fL8eiR0OC9udCdmy9QA) - [대화형 약속 예약 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/conv_appt_booking_install.html?contentId=XQn1s934D98sciD~NpTULw) - [Configurable 포털 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-configurable-portal-widget.html?contentId=S1HHScZ5GUmnLq5BIbm52A) - [고객 포털용 UI 구성요소 플러그인 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-config-portal-widget.html?contentId=gbrGtS2JKbKT9ucEw_TkzA) - [구성 가능 포털 위젯용 페이지 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-page-configurable-portal-widget.html?contentId=XyAjTBvp3vkMiXf5ffZBvw) - [포털 Polaris 헤더 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-header-widget.html?contentId=vhwf80FbqJrvzEHRYNaz3g) - [포털에 대한 포털 Polaris 헤더 위젯 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-portal-polaris-header.html?contentId=hEmOfOUkJVDJKGNt6KLE_A) - [포털 헤더에서 회사 로고 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-level-1-header.html?contentId=WtRTHN5bm1caqkXRyIJigA) - [포털 헤더에 대한 검색 옵션 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-header-search.html?contentId=_GYbf5jk~QVAnTMK8ZMvsw) - [포털 헤더에 대한 희망 목록 및 카트 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-header-wishlist.html?contentId=3ML7whFhy2lC998xeEJFXQ) - [알림, 승인 및 설문 조사 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-notification-approval-surveys.html?contentId=eDOWtoScCbJgtw7EXPd64Q) - [포털 메가 메뉴 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-mega-menu-widget.html?contentId=OKxeXFrapV3aTgrJhfNpTA) - [포털 메가 메뉴 위젯의 범주 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/conf-cat-mega-menu.html?contentId=EUMO1iLotZA14CQTK1REMw) - [포털 찾아보기 분류 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/browse-taxo-widget.html?contentId=LqCBl~YIzn5MzEcD0I6wVw) - [포털 찾아보기 분류 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-browse-taxo-widget.html?contentId=0P5zjL6H7Fi32lXzE9dung) - [포털에 분류 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/add-taxo-to-portal.html?contentId=6RHnmjRJkBVHMXwXCCRHng) - [포털 배너 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-banner-widget.html?contentId=73~z6~lY8Me01m2Nu6VnIw) - [포털 배너 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-banner-widget-inst-opt.html?contentId=CckyMrEk7oSC9JFWeKd1DQ) - [포털 배너 위젯에 웹 페이지 링크 버튼 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-scripted-extension-banner.html?contentId=OhotR7S8OvPLfaAentYwGQ) - [포털 배너 위젯에 위젯 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-banner-option-schema.html?contentId=5b9XVZJmavpfkVNnrf8iAw) - [포털 배너 제목에 대한 현지화 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-localization-for-portal-banner-greetings.html?contentId=A4GvQqxNZiH0QJs2NiFhrg) - [포털 배너 캐러셀 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-portal-carousel-widget.html?contentId=YUCxQAROLiDx~O3ijusVqA) - [포털 배너 캐러셀 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-banner-carousel-widget.html?contentId=Us4qDgcdrFE20BfQaDvQBA) - [포털 배너 캐러셀 위젯용 슬라이드 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-carousel-slides.html?contentId=GheZZolvWQY7rMoNRl21sQ) - [포털 케이스 카드 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget.html?contentId=u0ztuP1TgT1VmIS7LAsKwQ) - [포털 케이스 카드 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget-inst-optns.html?contentId=0yksfVMOohUhry1E5U1Y0A) - [모든 케이스 상태의 정수 값 표시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/integer-value-case-states.html?contentId=TnZoG5PH0wGb6AZgXIoU9A) - [포털 빠른 링크 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-quick-links-widget.html?contentId=32z0uQfKtu5rqWpGwX5FTQ) - [포털 빠른 링크 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-quick-links-widget-inst-optns.html?contentId=8nfzOj8P_rPjBuk~e6Eldg) - [포털 지식 빠른 링크 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-know-quick-links-widget.html?contentId=4JYkxXZylECFVjcfoHONbA) - [포털 지식 빠른 링크 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-know-quick-links-widget-inst-optns.html?contentId=zc3Rq_e4C7LicqFEi~jkhQ) - [포털 카탈로그 빠른 링크 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-catalog-widget.html?contentId=XND4Yvb4WCwOulOq_Wplkw) - [포털 카탈로그 빠른 링크 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-cat-quick-links-inst-optns.html?contentId=Z2AS4O4xhcaUfxhOtihqqw) - [포털 데이터 목록 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-data-list-widget.html?contentId=eeGtdhfgpND99peRRX17Qg) - [포털 데이터 목록 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-data-list-widget-inst-optns.html?contentId=rZQv6h1kj~KlPSnr9MMpug) - [포털 데이터 목록 위젯에서 공개 액세스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-data-list-widget-inst-guest-access.html?contentId=oa1~QP6OMgrYcPnUSIkP7Q) - [데이터 목록 위젯에 범주 숨기기 또는 표시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-cond-script-datalist-widget.html?contentId=606kblYZvO8QZP~OTbBAfA) - [데이터 목록 위젯의 뷰 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/update-view-in-datalist-widget.html?contentId=JbZ8yGVr2Cat3GcZQL0nvQ) - [데이터 목록 위젯의 기록 필터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/filter-records-in-datalist-widget.html?contentId=y_916djzTkehvWcjkH3L9g) - [포털 FAQ 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-faq-widget.html?contentId=Zmqo2ca0e0CqshmqjNHhOA) - [포털 FAQ 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-faq-widget-inst-optns.html?contentId=Q26uZSHJSPp1Qt~ErH2JTA) - [포털 Polaris 바닥글 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget.html?contentId=Fe~dsVXcALE95yJDHf7ynQ) - [포털 Polaris 바닥글 위젯 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-footer-widget.html?contentId=_MwOl8fv0z56uqlQAd7X9w) - [포털 Polaris 바닥글 위젯에 대한 사이트맵 링크 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget-conf-sitemap-links.html?contentId=PNh4ka9~utbU78HHUJusJA) - [소셜 미디어 링크 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget-social-links.html?contentId=48J8VHYTfy5ZrxCeLc9RCQ) - [포털 Polaris 바닥글 위젯에 관련 링크 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget-conf-footer-links.html?contentId=crNaXnbEm_AsWznmmWURgg) - [포털 개체 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-object-widget.html?contentId=HGMK6s6GykcGF3ORqHWLaQ) - [포털 개체 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/add-conf-port-object-widget.html?contentId=1ePlCT13GsJ~d2b~CImbXQ) - [포털 분류 주제 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-taxo-topic-widget.html?contentId=5BKBag_0Zky1dvVOXgNQZw) - [포털 분류 주제 위젯 추가 및 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/add-conf-port-taxo-topic.html?contentId=0oL_WwArpgyJDdfcphJBXA) - [포털 찾아보기 분류 위젯 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/map-browse-taxo-with-taxo-topic.html?contentId=OCz2oecJzgwnUftOqcATwA) - [Web Embeddables](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/using-web-embeddables.html?contentId=XbO3lHBn84KGq0_k5jE_hg) - [Web Embeddables 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/act-web-embeddables.html?contentId=9NuQ2uNOZKyg0zk~QQF55w) - [Web Embeddables와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/components-installed-web-embeddables.html?contentId=O~MBV4YVl53exaGv1rF6tQ) - [Web Embeddables 앱과 함께 설치되는 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/properties-installed-with-web-embeddables.html?contentId=PSO9BJ82Tx7pgVpB62VTFw) - [Web Embeddables 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-web-embeddables.html?contentId=0ex_oSr4g3W6jyEhxNLVWA) - [ServiceNow 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-servicenow-web-components-instance.html?contentId=Twb1TUDKmI0zKwVRQXf7tA) - [ServiceNow 샌드박스 환경에서 구성요소 테스트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/test-sn-comp-we.html?contentId=gOsAPaRu7U8OLwlDwFG6hg) - [사용자 지정 URL을 인스턴스 URL로 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-custom-url.html?contentId=dPUOq3Y~MI2ykb_pSl_0GQ) - [OIDC를 사용하여 구성요소 인증 ServiceNow](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/authenticate-sn-webcomponents-oidc.html?contentId=VmfEpdOO68My_EoP1e32lg) - [구성요소에 대한 ServiceNow 비 OIDC 인증](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/auth-sn-webcomponents-non-oidc.html?contentId=6vuSIumnTLDytFjv6tMRRQ) - [CORS 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-cors-for-web-components.html?contentId=W0pdT0UAeB9jfEZuZWJhAQ) - [Web Embeddables 의 모듈 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-module.html?contentId=jFahcCAuM8_gGnKQz4HuMg) - [모듈 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-we-module.html?contentId=2bwQ2KGQM4zfh1LxoT6huw) - [그룹 생성 및 구성요소 인스턴스 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-create-group-and-add-comp-instance.html?contentId=QqIvwEchUd4ulPjWhfzg7A) - [웹 구성요소 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-web-componts.html?contentId=WDqASj9XuKA6txZQ4PS68A) - [케이스 생성 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/case-create-component.html?contentId=ZK308rTJthfiDFG7P~_c7Q) - [케이스 생성 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-case-create-component-on-instance.html?contentId=0tXvqdJ_5kAxCIDpld~GOQ) - [케이스 포함 구성요소 인스턴스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-create-component-on-third-party-website.html?contentId=kjRkZXqHcTwU~L7BLJLGZQ) - [케이스 생성 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-create-sample-code.html?contentId=enlAVH2cpz5ZfYuxRKikXQ) - [케이스 목록 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/case-list-component.html?contentId=iqNV6S5a2USyoX0z_JSzVA) - [케이스 목록 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-case-list-component-on-instance.html?contentId=7ngELb5UffUmxNzGFsb_gA) - [케이스 목록 구성요소 인스턴스 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-list-component-on-third-party-website.html?contentId=3HKirrRB6yS079CKBYuNeQ) - [케이스 목록 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-list-sample-code.html?contentId=PrPybc89sGPzy8oahYMbYA) - [케이스 뷰 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/case-view-web-component.html?contentId=F3UK4op_fdV2YUV3eTfIHQ) - [케이스 뷰 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-case-view-component-on-instance.html?contentId=WY7EOyzeovlOwZtraDSdwA) - [케이스 뷰 구성요소 인스턴스 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-view-comp-on-third-party-website.html?contentId=AVbV3XjHRMXTQyFtWja0GQ) - [케이스 뷰 구성요소를 처리하는 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-view-sample-code.html?contentId=_dienXQUtfMmqe8rsl9pag) - [카탈로그 항목 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/catalog-item-web-component.html?contentId=2K1Sc4sf3~QVoIkANtwttQ) - [카탈로그 항목 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-catalog-item-component-on-instance.html?contentId=5EmpgHgqdAOzHuhT~_VaZw) - [카탈로그 항목 구성요소 인스턴스 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-catalog-item-component-on-third-party-website.html?contentId=bWV~w~OR~B59qDWvhRV5Qg) - [카탈로그 항목 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-item-sample-code.html?contentId=tSHJVliLJDZv4QWqyfoRow) - [데이터 시각화 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-data-viz-comp-overview.html?contentId=L9Vkj4rqInmfBHIyytIoSg) - [데이터 시각화 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-data-viz-comp.html?contentId=uP87DQcAkuljMCZqHXU22A) - [데이터 시각화 구성요소 인스턴스 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-data-viz-comp.html?contentId=6OOB0dGG8M3PsV8_kOiPNw) - [데이터 시각화 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-data-viz-sample-code.html?contentId=36smq7TFhOyfJfOOBAgdPA) - [지식 문서 뷰 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-know-article-view-comp-overview.html?contentId=48rLhy1BiJUd_HYWIT9lRw) - [지식 문서 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-know-article-view-comp.html?contentId=hsHaYhalV3SXRTEwznlKbg) - [지식 문서 뷰 구성요소 인스턴스 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-know-article-view-comp.html?contentId=l4uplW_HiTVuSf3pNXeMaA) - [지식 문서 뷰 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-know-article-view-sample-code.html?contentId=eCEHk6UuwpkJEFOoPOx8Lg) - [플레이북 접수 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-playbook-intake-comp-overview.html?contentId=I6Q5lvmEBrvH2tIhY91Rcw) - [플레이북 접수 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-playbook-intake-comp.html?contentId=QUxLTQG1pzDWL2VGsyP82A) - [플레이북 접수 구성요소 인스턴스 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-playbook-intake-comp.html?contentId=_GT642RbmzdL7~EL3~0zWA) - [플레이북 접수 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-playbook-intake-sample-code.html?contentId=dJx8euG~BE~1RTmlUOIbGw) - [카탈로그 찾아보기 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-browse-comp.html?contentId=6PEo6pm003cpSJhlF_6DVg) - [카탈로그 찾아보기 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-config-catalog-browse-comp.html?contentId=gufJtsTjn0EYjgzjDTHN2A) - [외부 공급업체 웹 사이트에 카탈로그 찾아보기 구성요소 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-embed-catalog-browse-on-third-party-web.html?contentId=Pqm_jy0vEHEtiO893JsOSA) - [카탈로그 찾아보기 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-browse-samp-code.html?contentId=VKLeQvstxRKke59iqpyVHA) - [객체 목록 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-object-list-comp.html?contentId=MKqw0b0mGFfsBPic6fRXZw) - [객체 목록 구성요소 인스턴스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-config-object-list-comp.html?contentId=c7kaTk9~Q4OSociZyZ_zhw) - [외부 공급업체 웹 사이트에 객체 목록 구성요소 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-embed-object-list-comp-on-thirdparty-web.html?contentId=g8y779YVRAHPrdjxILzjbQ) - [객체 목록 구성요소에 대한 샘플 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-object-list-sample-code.html?contentId=8~R9hyunJfK2fXYUhk9ZVQ) - [외부 공급업체 웹 사이트에 구성요소 인스턴스 포함 ServiceNow](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-web-components-third-party-website.html?contentId=c9mRfEIAtcxAd_HCT7VZ~w) - [웹 구성요소 업데이트 또는 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/update-create-comps.html?contentId=YmMIneSRBFNsUJyqn0VBlw) - [ServiceNow 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/servicenow-web-components-overview.html?contentId=Xh9mfI6BAdhXWAo5GW7eog) - [사용자 지정 구성요소 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-custom-comp.html?contentId=YnOIoswd7lt1SRcStgeglw) - [사용자 지정 구성요소 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/edit-custom-comp.html?contentId=NfiICAxcZmpoL45ow3LnsQ) - [구성요소 복제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/clone-comp.html?contentId=ZFWYNoa9K9TUB52Ir5DPzQ) - [구성요소 활성화 또는 비활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-deactivate-comp.html?contentId=cLINaqFKXlSluNVk6imWjg) - [사용자 지정 구성요소 삭제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/delete-custom-comp.html?contentId=jDSJYfUJIteBloZPGIihlQ) - [for Web Embeddable 애플리케이션 탐색 사용량 인사이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-user-analytics.html?contentId=CtH_~6Wun1~EudcKqYPCGA) - [Web Embeddables에 대한 게스트 사용자 접근](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-guest-user-support.html?contentId=azIzxJl1UFf8ToPXXwsYFQ) - [게스트 접근을 위한 ACL 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-config-acl-guest-user.html?contentId=Gfis_qO7vvjsAzAs2V03vw) - [모바일 반응형 Web Embeddables](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive.html?contentId=dY6QQIFNQLNLnf5NURaiyA) - [모바일 장치의 지식 문서 뷰](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-knowledge-comp.html?contentId=zW4LXnVWNScwIVsZ64W_1A) - [모바일 장치의 카탈로그 항목 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-catalog-item.html?contentId=luR0JjYMdP2fbWkAdkdfOw) - [모바일 장치에서 케이스 구성요소 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-case-create.html?contentId=e7WJxjHuXjWjYLA0q_b3vg) - [참여 메신저](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/setting-up-engagement-messenger.html?contentId=Ecnb7J~tCPrNLVQHts7GZQ) - [참여 메신저](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/engagement-center.html?contentId=cjB7SlgJT5Qe4obdeWXwTA) - [참여 메신저의 특징](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/features-of-engagement-messenger.html?contentId=XLlhV3GQPjCHScjElDXltw) - [참여 메신저 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/install-engagement-center-app.html?contentId=57E29sB2AvgURZVfSQEP6Q) - [참여 메신저 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-engagement-messenger-module.html?contentId=j7EwSF0ryPglxVX9lUjC_Q) - [참여 메신저 모듈 테마 요구사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/engagement-messenger-theme-requirements.html?contentId=gMerlQd08qTxa7JM1GouPA) - [참여 메신저에서 검색 결과 텍스트의 기본 글꼴 크기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/modify-search-result-font-size-auto-spell-correction-text.html?contentId=8KKmP94vS8ppo5gD~jG1Mg) - [채팅 기능의 기본 채팅 모드 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/em-set-default-mode-of-chatting.html?contentId=BRGuh~BtEec0OMkk0Uyheg) - [읽지 않은 채팅 메시지에 대한 이메일 알림 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/setup-email-notification-unread-message.html?contentId=pdNR_6g_9535cDEV_TMSwA) - [차단된 외부 공급업체 앱 쿠키 사용 참여 메신저](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/allowlist-em-third-party-website.html?contentId=7z4uv2mZnNszSdL_f5Gjzw) - [시작 URL을 최신 버전으로 업데이트 참여 메신저](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/contextual-launch-update-version.html?contentId=HbR3J~NpQWXquEa2nnjc_w) - [참여 메신저 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/additional-config-for-engagement-messenger.html?contentId=ygRYh0S0p_9VwPLTiYRJPg) - [기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-features-of-engagement-messenger.html?contentId=mMxHu~70NLo0zJ2C6heb0g) - [미인증 사용자에 대한 AI 검색 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-guest-user.html?contentId=nJg4ra8nU9CDzsRvdo0yig) - [참여 메신저의 기본 동작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/em-customize-behavior.html?contentId=iH4awDhzw_nSDhBFWV6y1A) - [사전 예방적 권장 사항 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/em-behav-recom.html?contentId=sm6nKNImERoQpF~QtNWIcw) - [웹 페이지에 사전 예방적 권장 사항 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/em-contextual-help.html?contentId=YKzRLOdwEklqoIkEICM9gg) - [IdP(ID 제공자) 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-identity-providers-for-engagement-messenger.html?contentId=AZLQZbtWDQ8vYSFv46c8bg) - [CORS 규칙 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-cors-for-rest-api-ec.html?contentId=z2wUDxFjYaidysnyW1jRHg) - [HTTP 응답 헤더 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-http-response-headers-for-ec.html?contentId=mcUVAanvb0jxmDfHJCVDtw) - [모듈 활성화 참여 메신저](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-engagement-messenger-module.html?contentId=hXb71_CtxiDZ8njRZTCgwg) - [웹 애플리케이션에 포함 참여 메신저](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-engagement-messenger-code-in-your-web-application.html?contentId=RNwsHK5j9QbImgUTDdfGIQ) - [딥 링크 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/contextual-launch-engagement-messenger.html?contentId=GdKkMbqdeLx5ftr_koj1zQ) - [사용자 지정 코드를 사용하여 기능 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/contextual-launch-using-script-engagement-messenger.html?contentId=Z6ZlSkEXLGK9fRbyGQ~FsA) - [URL 매개변수를 사용하여 기능 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-self-service-and-omnichannel-engagement/contextual-launch-using-url-engagement-messenger.html?contentId=8yNfj_7FXhyoOzd8~6h34w) - [확장 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/advanced-cap.html?contentId=iu97ASlTzVW19QtRbURVrw) - [고객 서비스 아웃소싱](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/outsourced-service-provider.html?contentId=irEgR5vZTzKb3xjRFrXD7w) - [고객 서비스 아웃소싱 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-outsourced-cust-serv.html?contentId=~pwzIl7UuPMv82We0GCR7g) - [아웃소싱 서비스 제공자 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ocs-dashboard.html?contentId=6WBkCUMR7QXumieYo0H5JQ) - [사전 예방적 고객 서비스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-pcso.html?contentId=KO8uA3zDC8qrkASnTIzeDw) - [사전 예방적 고객 서비스 운영](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/proactive-service-operations.html?contentId=nApVC0YZMXmLPLHqUiE_2w) - [설치에 대한 중단 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/outage-tracking-csm.html?contentId=59deH~oVdy1qOQ2TNvcqRw) - [이벤트 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/pcso-event-management.html?contentId=nfzOlCie8S69hjogYp6S5g) - [서비스 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-health-pcso.html?contentId=zQSxzgf5qENVE0VClbyutQ) - [사전 예방적 고객 서비스 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-proactive-op-man.html?contentId=4PHSYGV4HiMeM2AIjhWaEA) - [이벤트 관리 고객 서비스 운영 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-proactive-EM.html?contentId=Xyfh1_emADVeedtgyVtBQg) - [고객 서비스 운영의 양식 뷰 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-form-views.html?contentId=zdUiq46gEIY4aih_zYivQw) - [경보 규칙을 활성화하여 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/automate-case-creation-alert.html?contentId=pNJaEEWntvY790jtJTR40w) - [사전 예방적 케이스 플로우 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-flow-designer.html?contentId=Jsbmks4cmNX_EsDQj1Id~A) - [플랫폼 분석 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-pa-r.html?contentId=iieK9yyFS99siI0OoG4l0Q) - [Performance Analytics 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ssa-solution-config.html?contentId=c59CfXKCLqG5hr0UFniJhQ) - [퍼포먼스 분석 및 보고 솔루션 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ssa-solution-install-init.html?contentId=AtyQ2tI7_mAD8m_LXyl0ag) - [관리자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/administer-customer-service.html?contentId=kCX5NVXjI8V9hTirt3YyPA) - [익명 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/anonymous-chat.html?contentId=eKY~b9FD1~dPJ33dl8Tlwg) - [익명 채팅 기록 생성자 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/modify-anonymous-chat-rec-producer.html?contentId=F5O_x2pS0PGBz2MEFB8TJw) - [익명 채팅에 대한 일치 규칙 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-match-rule-anonymous-chat.html?contentId=qjsuLMVv0UQL~WY_Qx4bdg) - [익명 채팅 속성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-anonymous-chat-properties.html?contentId=m~XRMm2ckSFuHeR3o_6HnQ) - [익명 채팅 요청에 응답](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/respond-anonymous-chat-request.html?contentId=cJR6IbI7G0O0uFw2N_Lgrw) - [고객 서비스 관리 워크플로우 스튜디오 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-flow-designer-actions.html?contentId=LjlMlU~QJZfN5E_72qpKrg) - [도메인 분리 및 고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/domain-separation-customer-service.html?contentId=GsnTFN~B5237dNs4U9Wwlg) - [도메인 분리 및 엔터티 관계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/domain_separation_csm_accounts.html?contentId=nbDc~~~hXEbiKVS2ck3Jbw) - [고객 서비스 관리의 확장점](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/extension-points-customer-service.html?contentId=KKQV7bK3SVLoSkHfGCCBlA) - [지식 제품 권리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_KnowledgeProductEntitlements.html?contentId=nSTvGoUesiRk9~ITv0zNFA) - [관련 제품을 KB에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AddRelatedProdToKBOrArticle.html?contentId=sXJnMjXmtVRX3WKt8ir80g) - [Knowledge 제품 권리 속성 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SetKnowProdEntitleProperties.html?contentId=Cj_XVAyEf1pwCdmolCC15w) - [지식베이스 액세스를 내부 사용자로 제한](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_LimitKBAccessToInternalUsers.html?contentId=4yaZFL9fC2Thp8iLRmUH6A) - [고객 서비스 관리에 대한 빠른 시작 테스트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/quick-start-tests-csm.html?contentId=D7UC1yQTH9JuJvY65FL6PQ) - [케이스 라우팅 및 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CaseRouting.html?contentId=KrQS94TTeRO_9fuZ6gqVhQ) - [MatchingRuleProcessor API 호출](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_InvokeMatchingRuleAPI.html?contentId=FTc9yjQndu89fYZIz1wReg) - [역방향 일치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ReverseMatching.html?contentId=2JcXhZn5jhJzdy8Q8a0MTg) - [케이스 반환을 제한하는 규칙 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/reverse-match-limit.html?contentId=DCdScs0Gmzp4aDIhOG22Pg) - [담당 워크벤치 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-assignment-workbench.html?contentId=vibmaE0MzhlwxD1Xdr7YIw) - [케이스 할당에 대한 일치 기준](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-assignment-matching-criteria.html?contentId=5zOamM5moNRUpwrg4M6Crg) - [케이스 할당을 위한 일치 규칙](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-assignment-matching-rules.html?contentId=oW2dDq1mOpi~3CusHX7YUg) - [특별 처리 메모](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_OnScreenAlerts.html?contentId=zXxy2tC5L8x1fvYtCTjBEA) - [케이스 및 계정 에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-escalation.html?contentId=_0icQLjls1nRWhH2n9vQzg) - [케이스 에스컬레이션과 계정 에스컬레이션의 차이](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-account-escalation-differences.html?contentId=PkM7nIHtdMNgxrsWBdI84w) - [케이스 및 계정 에스컬레이션 프로세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-escalation-process.html?contentId=MidW0DwKkMai2JQi0zkxZg) - [케이스 및 계정 에스컬레이션 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-escalation-components.html?contentId=airZiDTZ3r5Fe3jRmAWZZQ) - [케이스 및 계정 에스컬레이션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-escalation-form.html?contentId=~e_bf1JHVNWNApTMvrBZEg) - [케이스 및 계정 에스컬레이션 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/administer-case-account-escalation.html?contentId=OoidQS3mqGBmr0ik8q~gHA) - [케이스 관리 작업 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-action-status.html?contentId=~pwfwXwpybLcICPS0uR~gg) - [실행 가능한 케이스 플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-action-status-triggers.html?contentId=1BZVoFD0jR1rEl55aEEvXA) - [차단 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-action-status-blocking-tasks.html?contentId=4CjzZ8Cr6E6xV8Yx_gBpAg) - [케이스 작업 상태 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-action-status-dashboard.html?contentId=8VnwcYnfzr8iD9bUpI6aDg) - [케이스 작업 상태 로깅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-action-status-logging.html?contentId=A~77mfAc7R_BmgBdOuApXw) - [주요 문제 관리 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/major-issue-management.html?contentId=Opdms36RAEtz7ZZEsciYBQ) - [주요 문제 관리 애플리케이션 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/major-issue-management-application.html?contentId=LLkQJ32MKt109zVxknnI2g) - [주요, 후보 및 하위 케이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/major-candidate-child-case-types.html?contentId=PT3Jrkivm2EP6h19ONBBpg) - [수신자 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/major-issue-recipient-lists.html?contentId=0aKKTdmM17He41vjy_WyqQ) - [중요 케이스 양식 뷰](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/major-issue-management-form-view.html?contentId=q6svp47MGq0mXW8GLcALQg) - [케이스를 중요 케이스 후보로 제안](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/propose-major-case-candidate.html?contentId=qiRluHzg9IC56cyyF0lWjg) - [중요 케이스 후보 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-major-case-candidate.html?contentId=YG7npBtbLr9LdPtps_AeFQ) - [중요 케이스 후보 승인 또는 거부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/approve-reject-major-case-candidate.html?contentId=fGG~2ZIQVjYu4goSRcnBCQ) - [중요 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-major-case.html?contentId=Syk5pfCl5GAHDZTIrY2MEg) - [중요 케이스에 대한 하위 케이스 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-child-cases-for-major-case.html?contentId=LOnjvWHAShZ8e24vMdyeXQ) - [기존 케이스를 중요 케이스에 하위로 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-existing-case-to-major-case.html?contentId=fbxtWJ4K2qDZ7pmXPEYlRA) - [주요 문제 관리와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/installed-with-major-issue-mgmt.html?contentId=SYas6bcvu33q85RmMEw4dw) - [고객 서비스 케이스 자동 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/auto-close-customer-service-case.html?contentId=eo2qMJ7qr4Z0L4tkNiX_9A) - [해결된 케이스에 대한 알림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-auto-close-notifications.html?contentId=BsDeBObDeo2wCgePQYJNtA) - [고객 계약 및 권리 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/administer-pss.html?contentId=Ysv1ScnwJMUm6TRuvwXY2w) - [판매된 제품 및 설치 기반 항목에 관련 목록 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-lists-sp-ibi.html?contentId=e0asnyjO536KA5WXU8HRjg) - [서비스 계약 관련 목록 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-contracts-related-list.html?contentId=EI9BOPHKg0I6zWyw8P9~qA) - [통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrate-csm-other-applics.html?contentId=ZvA8iIwIFTBLScAL7IVHfA) - [IT Service Management와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrating-with-it-service-management.html?contentId=k_0pICIyn8nZgBPAamBxgw) - [개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-service-management.html?contentId=D3LOyW~FBbRaakcfzXMosw) - [인시던트 관리와 CSM 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-sm-incident.html?contentId=fiCcn8mlu10XU_7FaKDB9g) - [문제 관리와 CSM 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-sm-problem.html?contentId=xKDYfjEtnCtxZ8~e2GOjPQ) - [변경 관리와 CSM 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-sm-change.html?contentId=_agU~FebzIWh~hWs9XBGtg) - [Request Management와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-sm-request.html?contentId=W5L6wvPmpGVS83A2HQI9Ew) - [서비스 포털과 서비스 카탈로그를 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-catalog-request-integration.html?contentId=rKiqrqNJh9tebHEHDDkGEw) - [통합 확장점](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/itsm-extension-points.html?contentId=z0~VKRnXWkGMSq4hjDPBew) - [IT 서비스 관리와 CSM 통합 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setting-up-csm-integration-with-itsm.html?contentId=YmHutXaiXPhKzE4Y0AKwLw) - [안내 설정을 사용하여 IT 서비스 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-csm-sm-integration.html?contentId=zMb9AxuYKKyaJjKRccCgng) - [서비스 관리를 포함한 고객 서비스 관리 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-csm-with-service-management.html?contentId=4SGe09eHBu3lmRnRkl0xrw) - [요청 관리를 포함한 고객 서비스 관리 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-csm-with-request-management.html?contentId=K~SaWFBBpGx_7njPODHAEw) - [CSM/ITSM 통합 역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-csm-itsm-integration-roles.html?contentId=ECHUr3JBbIcBw4TwatUFJQ) - [외부 고객이 문제, 변경 및 요청 기록에 액세스할 수 있도록 허용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-itsm-integration-view-request.html?contentId=h781~uBm3OX0B1UNdntMPA) - [관련 기록 목록 위젯](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-related-records-list-widget.html?contentId=~~WVabqj8tdf1OYdpLLXPw) - [외부 고객이 요청을 생성하도록 허용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-customer-request-from-portal.html?contentId=nVAMhSsrily3lxB_z9PqsQ) - [외부 고객이 요청 및 변경을 승인하도록 허용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-customer-request-approval.html?contentId=TVmE2P_cq6amb8~hwG8QCA) - [케이스 유형에 대한 요청 생성 UI 작업 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-create-request-case-type.html?contentId=AkBYbXZBwBR35GAxFCTB~Q) - [케이스에서 ITSM 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-item-agent-tasks.html?contentId=poDIyxkYd~BhrHDJsjXZyQ) - [포털에서 요청 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-request-from-csp.html?contentId=Bv269tOcjzwxSDk9s_Dsjg) - [서비스 포트폴리오 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-spm-integration.html?contentId=RfgVfqiVJDCICYKzPn7mtQ) - [안내 설정을 사용하여 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/spm-csm-integration.html?contentId=J1Fa0zw6fp2xGMotZWbbYw) - [활성화 고객 서비스 관리 도구 서비스 포트폴리오 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/activate-spm-integration.html?contentId=4lwTNjmhVds2gxY4WXwBdg) - [통합을 위한 서비스 포트폴리오 관리 양식 뷰 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-form-views-spm-csm.html?contentId=bcb2O1u520LHwc5gufnzKw) - [통합을 위한 서비스 포트폴리오 관리 역할 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-roles-spm-csm.html?contentId=jpS5MTcZ2Y~Gg7chp9~UCw) - [지속적 개선 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-continual-improvement-mgmt.html?contentId=r3tWyw~u4zu7XAFe1Dpftw) - [지속적 개선 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-integration-cim-csm.html?contentId=H87wUVGjvqRO73O5gnOxYQ) - [IT Operations Management와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integration-event-proactive.html?contentId=WPW1_AefxjFV9OslnRDGjw) - [ITOM 이벤트 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrate-csm-itom.html?contentId=1Vmf17uyecfvzXQmESyDbA) - [고객 프로젝트 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-integration.html?contentId=S1nhLzjLgZe4o1T5cyCARA) - [고객 프로젝트 관리 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-customer-project-management.html?contentId=Qlq1va_GU6mJ2OniAnMFqQ) - [안내 설정을 사용하여 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-configuration.html?contentId=dpHmBBkLXkP9K~aRoNc17A) - [고객 프로젝트 관리 가상 사용자, 역할 및 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-integration-roles-tasks.html?contentId=y0MTsAA0v~qxUdYbX87MRQ) - [고객 프로젝트 관리 도메인 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-domain-separation.html?contentId=heYhzUkqFxXPUIm7GPSWgg) - [고객 프로젝트 관리자 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-project-manager-tasks.html?contentId=lEy03NFnO~uFSWtAN9~gyg) - [프로젝트 작업 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-assign-project-task.html?contentId=CqWtQ3DVRGyipMKa5x2gLw) - [케이스에 대한 프로젝트 문제 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-create-project-issue.html?contentId=hRV8E5kyRYDCleBUAy4VsA) - [케이스에 대한 프로젝트 변경 요청 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-create-project-change.html?contentId=TBjHV~E65zzBqZDVh9TA4Q) - [아이디어에서 고객 프로젝트 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-create-project-from-idea.html?contentId=BBYLSBovqGnzyFEeb4Lh6w) - [요구에서 고객 프로젝트 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-create-project-from-demand.html?contentId=ldYHcB6FGD2G0HLqbKzsUQ) - [고객 서비스 에이전트 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-agent-tasks.html?contentId=RBhsjRl5si83nRQXcQ~1Wg) - [고객 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-tasks.html?contentId=Au9zcq_6JFJfKpVENWNOnw) - [고객 서비스 투자 포털](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-investment-portal.html?contentId=Hksa7W1Z9QwLeGc7s7Usvg) - [CSM 투자 포털에 투자 보드 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-ppm-create-investment-portal.html?contentId=Ezu8iNocc2PtASuir~uQsA) - [재무 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-financial-mgmt.html?contentId=FnHBcd5us8nnxys61S00bA) - [재무 관리와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrate-financial-mangmt-csm.html?contentId=A4s1ZVn9pi_7t_Fjy5~Fig) - [Adobe Experience Manager와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-integration.html?contentId=6PhK9tK2RPtt8G6NYOS~IA) - [Adobe Experience Manager와 통합 고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/Integrate-AEM.html?contentId=kfBH9ZXQrO7jVBYKt6t1kA) - [인증 설정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-setup-servicenow-authentication.html?contentId=nxCEcoRhsh~FJ0RRSEeXsg) - [통합 설정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-integration-setup.html?contentId=Mgf8fuYupwc7nU1yQdvpeg) - [구성요소 색상 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-style-components.html?contentId=zlPy4JzGT_TTzn_W_dOX~w) - [ServiceNow Adobe Experience Manager의 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-default-pages.html?contentId=g1tNYHecBQj~UX7C2uSkrg) - [AEM 페이지에 ServiceNow 지식 문서 표시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-display-knowledge-components.html?contentId=M0VfPBJtlsVniFQWX~ytIA) - [AEM 페이지에 ServiceNow 케이스 표시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/aem-display-case-components.html?contentId=uGoenSWcplK2QW6_P3iTaA) - [CTI(컴퓨터 전화 통합 시스템)와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cti-csm-integration.html?contentId=C7glTXq3UfgSkIq82f5Fbw) - [OpenFrame 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_OpenFrameOverview.html?contentId=bG717UITfSAQ9NkQbgf3Kg) - [컴퓨터 전화 통합 시스템 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cti-workflows.html?contentId=12tZ1hmbBDTpZ~y1uSZkOQ) - [CTI 데모 구현](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/CTI-demo-implementation.html?contentId=GM1sQLQEDbsSGl4NqXjNhQ) - [CTI 데모 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_PhoneInstallationAndConfiguration.html?contentId=DakPtsNN421Yvm0T3JPcpA) - [OpenFrame 창을 사용하여 CTI 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-the-cti.html?contentId=z3DPqpxASZ251BDMUxKbnQ) - [케이스 양식과 컴퓨터 전화 통신 데모 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CTIIntegrationWithTheCaseForm.html?contentId=uUTO72LZ99WW5e5~O881Lg) - [작업과 컴퓨터 전화 데모 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CTIIntegrationWithTasks.html?contentId=pvGL73Spp0IoRPhyxyDR0w) - [전화 번호를 워크플로우와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssociateNumberWithWorkflow.html?contentId=pJ0DCwLvXpXLmwE6ToVvMg) - [음성 통화를 위한 ICC](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/contact-center-integration-with-icc.html?contentId=c9jo3k1MycNL8E6ZJPROfw) - [음성 제어 시뮬레이터 도구](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/voice-control-simulator-tool.html?contentId=q~b70TeIJk0tXxXNkMuiHA) - [도구 설정 음성 제어 시뮬레이터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-up-voice-controls-simulator-tool.html?contentId=p_noi5Iki5DSM7reryq4pg) - [시뮬레이터 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/launch-voice-controls-simulator.html?contentId=9agFcNp5~NPnACTYVdzrIQ) - [유휴 상태 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/setup-idle-state-and-directory.html?contentId=jZEDgrTXoxCeWuj3Gh3uEw) - [전송 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-transfer-capability.html?contentId=K6NryFeFi6ikmTrQX9ig9g) - [참가자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-participants.html?contentId=DlmrEamd4xtLer6qcB7Z3w) - [ICC 호출 통제 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/interaction-controls-component-icc-call-interaction-features.html?contentId=tRWLNkdqzQx1EUC54RCaPw) - [대화 패널을 표시하거나 숨깁니다.](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/show-hide-conversation-panel.html?contentId=busS3Yl4x0jN77VlHSUuOw) - [전역 호출 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ccaas-global-call-list.html?contentId=7dnYA9GWhNYqxeYrCtSPeQ) - [전화번호부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ccaas-phone-directory.html?contentId=4ISbxneC8Cs2eWKhrfsFow) - [통화 복원성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ccaas-call-resiliency.html?contentId=aXmF3iewz~njSSzjcx1ctA) - [호출 모니터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/call-monitoring.html?contentId=Is89NnHYnhEUBvNO0VQ42g) - [감독자 통화 모니터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/supervisor-monitoring-for-voice.html?contentId=t3TW1n2ndwCa70d56g894A) - [음성 통화에 대한 에이전트 지원 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-help-request-for-voice-calls.html?contentId=WBnDxpsTFG3Sy_PuPQir1g) - [Microsoft Outlook과(와) 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrating-with-microsoft-outlook.html?contentId=3K5p~Yxc3ahW3dIfJv~NcQ) - [고객 서비스 관리와 Microsoft Outlook 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrate-outlook-csm.html?contentId=d1jzwK7dP7x2FFycVVbF9Q) - [Microsoft Outlook용 추가 기능 구성 ServiceNow](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-servicenow-outlook.html?contentId=4~s0mvL87R_DKmQhQsB4eQ) - [결합된 CSM과 ITSM 추가 기능 아이콘 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/recommend-add-in-config.html?contentId=qRf8vxO0A7VGrYCBil3EfA) - [Microsoft Outlook용 추가 기능 설치 ServiceNow](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-servicenow-outlook.html?contentId=9qGWN2GGpqtvKAHCGgxl8g) - [애플리케이션과 안전한 워크플레이스 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-integration-safe-workplace.html?contentId=hxLU4dAJTzjEkrIwT82fUA) - [애플리케이션과의 안전한 워크플레이스 통합 설정 고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrate-csm-safe-workplace.html?contentId=2IBe16bpPY8kHpEhwLbZHw) - [건강 검사 양식 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-record-producer-csm-safe-workplace.html?contentId=FlPdpP8bf19DQSKTkqXJsw) - [애플리케이션과 함께 안전한 워크플레이스 사용 고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-health-screening-csm.html?contentId=BWbdLxDZc5ka1X2qJY2BZQ) - [소비자 메시징 앱과 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/messg-integrate-channels.html?contentId=tPqQmYBGdYCtX4UVE5CjEA) - [Twilio를 통한 통합 WhatsApp고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/messg-integrate-whatsapp-csm.html?contentId=jegFHsLmweyGbvXGBn0B1w) - [클라우드 API 사용 WhatsApp 과 고객 서비스 관리 통합 WhatsApp](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/messg-integrating-whatsapp-with-csm-whatsapp-cloud.html?contentId=_OyVmkN7MIy9_7NI8ddtAg) - [구성을 WhatsApp 위한 시스템 속성(WhatsApp 클라우드 API)](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/direct-cloud-api-system-property-configuration.html?contentId=QcWhRHcjsSGC5lsQID28lw) - [앱과의 통합 LINE고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/messg-integrate-line-csm.html?contentId=xiz1UX8sIrLo2knQ61tI_w) - [앱과의 통합 Facebook Messenger고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/messg-integrate-fbm-csm.html?contentId=R75K9uRc_kPEBq8R1wuCCg) - [Apple Messages for Business 앱과 고객 서비스 관리 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/integrate-amb-with-csm.html?contentId=QGaAWrRoMLl04f2LDXCI4Q) - [프로세스 마이닝과(와) 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/process-opt-csm.html?contentId=hvey7pr6LvyJtLwt1YZEqA) - [컨택 센터와 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/contactcenter-integration.html?contentId=5wfbfmAG6DV626og72ORPw) - [CCaaS 관리자 콘솔](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/contactcenter-admin-console.html?contentId=vBglmxwHGXyT3_0ykZ6VZA) - [기술, 큐 및 마무리 코드 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-skills-queues-and-wrap-up.html?contentId=BkKhH_Sl7~j5bWeqrSpjKQ) - [임포트 큐](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-queues.html?contentId=9lhAvCUpI_AAWxUHRyuUMA) - [마무리 코드 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-wrap-up.html?contentId=LuxYp4P3sTbeGfcftpLnIQ) - [AI를 사용하여 마무리 코드 및 메모 요약 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.html?contentId=Mb~PbDvAF7ty~C2ZjKdPsA) - [마무리 코드 및 메모 요약을 생성하려면 활성화 Now Assist 합니다.](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-ai-wrap-up-code-and-notes-summary-generation.html?contentId=0WNlJStip6qOT0jMMjLo7Q) - [기술 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/import-skills.html?contentId=O7ZPkePFgwUS8yYMj_OZ8g) - [ICC를 통한 음성 통화용 Amazon Connect](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/amazon-connect-for-voice-calls.html?contentId=2EC~NadsRfEUnGAWzXE~pg) - [콜백용 연락처 센터 ICC(상호작용 통제 구성요소) 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/interaction-controls-component-icc-callback-integration-features.html?contentId=Xl7xvJ2Z1YP10wZ5Q6BACg) - [콜백 상호작용 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/contact-center-intergration-with-icc-callback.html?contentId=JMp65PjeP8esWR3Tu7bI1Q) - [사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-csm.html?contentId=UcPzOvtiV4UBJN9DkDh~wQ) - [케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-cases.html?contentId=kr_PPOdXFWj~CDXvC8v4FQ) - [고객 서비스 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateACaseFromCustServApp.html?contentId=seXcs~Bldy4mGxb9MP_ePA) - [특정 유형의 고객 서비스 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-of-specific-case-type.html?contentId=0zi0wIpk_7cs2H8LpIdO3g) - [온보딩 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-onboarding-case.html?contentId=O3MqJ8d3L2qExM43xy9xpA) - [CSM Configurable Workspace에서 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-record-from-workspace-tab.html?contentId=ymtwQ7E2J4gNzsibD09pCA) - [채팅에서 고객 서비스 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateACaseFromAChat.html?contentId=ubw9rYZrMaTC5Hlgq98vsA) - [고객 서비스 케이스 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssignACase.html?contentId=6Ws5PYmVQo0NyQqzodEdnQ) - [케이스 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-task-for-cust-service-case.html?contentId=_zdjJTrDbk924OsZmiH6Eg) - [특정 유형의 케이스 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-task-specific-case-type.html?contentId=2Aa1M7fDtZHQtvRHGV8sFQ) - [고객 서비스 케이스에 대한 작업 주문 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAWorkOrderForACase.html?contentId=BOXOei9I7J5VFbA0n~ev~g) - [고객 또는 소비자를 대신하여 요청 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-create-request-for-customer.html?contentId=gT_DALxHDW4SFRIOVbWp4g) - [케이스에 권리 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-entitlement-to-case.html?contentId=8ECohAyWLYsiQBA5wKGwFg) - [케이스 라인에 권리 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-entitlement-to-case-line.html?contentId=c3mwlxohrz2ThMquwXaRMg) - [고객 서비스 케이스 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CloseACase.html?contentId=cNFMXWTDn~46ywgTvYNv0A) - [고객 서비스 만족도 설문 조사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CustomerServiceSatisfactionSurvey.html?contentId=6f6MMItBOYKJA6h4ssVBJg) - [채팅에서 소비자 케이스 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-case-from-chat.html?contentId=~jcrRP_Yi_gTCjw6WN1laA) - [익명 채팅에서 소비자 케이스 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-case-from-anon-chat.html?contentId=F9iU~qeAqDVjkiN~7~jE8A) - [소비자 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-consumer-record.html?contentId=pSNNHOjvqhhAn1p~WpMJeg) - [익명 채팅에서 소비자 기록 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-rec-from-anon-chat.html?contentId=6G~5ELGFMUtRSFIA_kRgcA) - [추가 소비자 주소 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-address_2.html?contentId=Di7GayP7LzZYi8k59~~CXw) - [이메일 빠른 메시지를 사용하여 케이스에 응답](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-use-email-quick-messages.html?contentId=ioR7nlVdxrxx7Fk4xvunyg) - [케이스로부터 전화 회의 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/initiate-conference-call-from-case.html?contentId=miQ0gIdX8ueYwBthqXCa9Q) - [활동 스트림 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/filter-activity-stream-csm.html?contentId=8RlJ0wcBXiAPDFN344Uoig) - [지식 및 커뮤니티 컨텐츠를 사용하여 케이스 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ProposeAKBArticleAsACaseSolution.html?contentId=Ao4QLK5Lz8nJ_AkDGEDMsw) - [고객 서비스 케이스에 대한 기술 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-add-delete-skill.html?contentId=sjn2tyasj1tz6uOBgwGxXQ) - [Chat Zoom Connector 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-chat-zoom-connector.html?contentId=MBPLFRTsVQagHrbLvi4hkA) - [채팅에서 회의 시작 Zoom](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/initiate-chat-zoom.html?contentId=smk3V3l_ac5xwZ0MXu3iZQ) - [채팅에서 시작한 회의의 Zoom 상세 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-details-chat-zoom.html?contentId=sr7mogxwIOQEA_dD_GPlmQ) - [고객 서비스 관리에서 사용 CSM 구성 가능 작업 공간](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspaces-use.html?contentId=kpZqq5~PhgZQ8vYEgNWrGw) - [CSM 구성 가능 작업 공간 열기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspaces-open.html?contentId=G0qIO9~_aXasw9LWLP45FQ) - [접촉 창구 또는 소비자 조회 및 확인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/lookup-verify-contact-consumer.html?contentId=7KRqs5S9imeDKmPeh4fcJw) - [조회 및 확인을 사용하여 접촉 창구 또는 소비자 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/lookup-verify-create-contact.html?contentId=r~~tY2Z1O9euWRCvpBYNbQ) - [CSM 구성 가능 작업 공간에서 설치 기반 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-base-aw-csm.html?contentId=9BIDFHJjJLrc3_EVJasVdQ) - [CSM 구성 가능 작업 공간에서 판매된 제품 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-sold-product-info-workspace.html?contentId=qDOsbBzkGQderScz5FZpwA) - [CSM 구성 가능 작업 공간에서 지식 문서 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-search-knowledge.html?contentId=XLNlaewbdGXSbetspkr1lg) - [하위 탭에서 지식 문서 열기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-open-knowledge.html?contentId=8lFtELeYz~ymhmuJFc4DXw) - [케이스에서 지식 문서 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-create-knowledge.html?contentId=_v~7qjZfEGyO0qwWb4ZLVQ) - [지식 격차 보고](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-report-knowledge-gap.html?contentId=uu2k4ZLIAIF3_1QRvd9uvA) - [케이스로부터 커뮤니티 스레드에 응답](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-workspace-respond-to-thread.html?contentId=VD71CG4JZMLgDm5CI3m9Sw) - [템플릿을 사용하여 케이스 및 작업에 정보 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-aw-agent-use-response-template.html?contentId=bm5oBhXG3RWr6L0K1OVVTQ) - [고객 정보 센터 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-customer-central.html?contentId=HQEz_ZQunXup1zvSu4608w) - [추세 케이스 주제 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-trending-case-topics.html?contentId=cqw5Ki6OXIuheratkAsJ2w) - [기존 중요 케이스에 추세 케이스 주제 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/trending-case-topics-mim.html?contentId=k3DLlwac_t5yBYZwx5RHKQ) - [추세 케이스 주제에 대한 중요 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/major-cases-trending-topics.html?contentId=06CLtjIAu19v2xkfO9CycA) - [이메일 작업 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/overview-email-tasks.html?contentId=9qhoCsRDsRG7VLooYIFwNA) - [케이스에서 이메일 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/compose-email-cases.html?contentId=XMr5qb~wHdTTs_s1xCfmuQ) - [리본 구성요소에서 이메일 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/open-email-customer-360.html?contentId=41ttRi8VItn0YjlV2niGkA) - [이메일 템플릿에서 이메일 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/compose-email-from-email-template.html?contentId=yJcR6Yf0VtAThV5FnWj6xg) - [케이스 활동 스트림에서 이메일 응답 전송](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/respond-cases-reply-forward.html?contentId=S6UqCe4AlP7cADVUTRaCJg) - [이메일 관련 목록에서 이메일 미리 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/preview-email-cases.html?contentId=PUllbEQlwa5cgbuLfGaLeg) - [CSM 에이전트 작업 공간에서 SMS 대화 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-init-sms-csm-ws.html?contentId=Jx9sAmZpYmeWsjZhZkRgHg) - [CSM 구성 가능 작업 공간에서 메시징 대화 시작](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-init-messg-csm-cws.html?contentId=u7M0Z2SmXHEgbcf4CgEcww) - [구성 가능 작업 공간에서 고객 서비스 관리(CSM) 작업 계획 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-work-plans-in-workspace.html?contentId=xhuEbvq_Wer3iWtwb6zitw) - [비즈니스 위치 360 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-the-business-location-360.html?contentId=lzL1zszLh1VRrpYvFcarUQ) - [비즈니스 위치 360 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ui-components-under-business-location-360.html?contentId=i1X4b9o94lyCO6W~wioZDA) - [고객 서비스 에이전트로 비즈니스 위치 360 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/access-business-location-360-as-agents.html?contentId=Ec7nKCmG1EB0bcNr~Z1jrQ) - [고객 서비스 관리자로 비즈니스 위치 360 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/access-business-location-360-as-csm-managers.html?contentId=NVYagpEY1Lh63I8VWjL8rA) - [위치 서비스 에이전트로 비즈니스 위치 360 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/access-bl-360-as-loc-serv-agent.html?contentId=vzKU6rU8PONIUKtSHvsGmw) - [아웃소싱 서비스 제공자 에이전트 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-agent-tasks.html?contentId=uXJ4YuBeSw2p3IDUeXB78Q) - [작업 주문 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-create-work-order.html?contentId=knJfyj9NieXwPkBovbRv5w) - [케이스 에스컬레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-escalate-case.html?contentId=CskCZF2B59gjZQ6lM76nqQ) - [계정 또는 소비자 자산 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-view-asset-acct-consumer.html?contentId=GjVcrsAMjnGApYCHa3wC6g) - [계정 계약 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-view-contracts.html?contentId=zL5DY27oEptrGp57Nea4zw) - [고객 또는 소비자 데이터 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-view-cust-data.html?contentId=QjU26FeSxAqXyIafIew8xA) - [케이스 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-create-case-task.html?contentId=r4Fmoz8xJ1jMwHpZM_eRtg) - [케이스 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-assign-case.html?contentId=mYSHtRmZEEe5Dsex9Ry0oA) - [약속 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-create-appt.html?contentId=hj_K103Gw4hNmK~V_pvozg) - [케이스 이전](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-transfer-case.html?contentId=QzxBKT1kdR994Nbe~08Z8A) - [케이스 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-view-cases.html?contentId=Q3vUneQOGmJWbGAK~uvGug) - [케이스 관련 이메일 보기 및 응답](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-view-email-respond.html?contentId=HprIchsi14lVwJrzxABe2A) - [케이스에서 지식 격차 보고](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-report-knowledge-gap.html?contentId=NYwh1Tdb_cAdPuJ8ulSptg) - [중요 케이스 제안](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-propose-major-case.html?contentId=OS8UsjoameRf7J3JG3S5Uw) - [케이스 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-close-case.html?contentId=YPlu8ZIY091mmuGT07deNw) - [컨텍스트 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-contextual-search.html?contentId=Xe91iAF8B1xPjBvskFy4Cg) - [권리 목록 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-view-entitlements.html?contentId=3L~g9ctJdqNdllDiBWdbsw) - [일정 및 사이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-schedules-and-sites.html?contentId=53xk_MLQOWJPH_NGhDS2XA) - [에이전트 달력](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-calendar.html?contentId=FCp17lB~7gAyi_GKYm~Ovg) - [에이전트 달력 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-agent-calendar.html?contentId=3TfpYHb~i0tp1QSip~OTeg) - [이벤트 구성 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-agent-calendar-event-config.html?contentId=_zZRgZU01IycQs3NuWc06Q) - [작업 일정 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-agent-work-schedule.html?contentId=~w3bUAvf0W237_naQtSkzA) - [에이전트 또는 기술자에 대한 개인 이벤트 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-personal-event-for-agent.html?contentId=J1ZklJvYQ0pFPDhRhhXIsg) - [달력 일정 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-schedule-agent-calendar.html?contentId=lbmtlaqRv39O7PBUEkpFTw) - [에이전트 달력 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-agent-calendar.html?contentId=mk6ruEjcLKytZdOouQ3bsg) - [이벤트 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-event-to-agent-calendar.html?contentId=o11XYb9NYm7yAX75gww6uQ) - [이벤트 이동](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/move-agent-calendar-event.html?contentId=Lz3WHHd8FX5_QbNRLyJ~ew) - [이벤트 유형 표시 또는 숨기기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/show-hide-event-types-agent-cal.html?contentId=h_9~v0bSpPz4WDwNY5LSeQ) - [CSM에서 Microsoft Outlook 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-microsoft-outlook-with-csm.html?contentId=eaxmYoCVbeE_PmYAnL7Imw) - [고객 상세 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-existing-contact.html?contentId=jxefN3SPPpp5iXlSSN_dTw) - [Outlook 연락처 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-new-contact.html?contentId=2WLbgSRIKJuZIpXsmyWKyA) - [Outlook 케이스 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-existing-case.html?contentId=jidJNDx6OE4~sFsSdpF5CQ) - [이메일에서 케이스 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-new-case.html?contentId=5d4H0820Xqh42evA3RlHgQ) - [용 모바일 환경 CSM](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-mobile-interface.html?contentId=QP4jG~r06QdFShvfdMzMiw) - [모바일 앱 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-mobile-overview.html?contentId=ktUuNgiFlcc5dtU1CpGfmQ) - [시작하기 모바일 애플리케이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-customer-service-mobile-app.html?contentId=OkkdAKH3RYy7fL9K4P0iAA) - [에이전트 및 관리자 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-mobile-agent-mgr-task.html?contentId=gvvnIoznQzFlw5hGcOoZGw) - [설치 기반 작업 계획](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-base-work-plans.html?contentId=iaNgL6Kf52uqkN5pYZzjTQ) - [작업 계획 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-work-plans.html?contentId=ioQJa6dTUcXdUFgfCwKJnA) - [작업 주문 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-work-orders.html?contentId=73ZWbnCwY_JKy5aiPjvS7A) - [자동화 및 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/automate-and-optimize.html?contentId=9b84d~AVDf~8Clz3tTbV5g) - [서비스 포털에서 사용 가상 에이전트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/va-csp-csm-portal.html?contentId=X6X3mYbZZn4KOkoZgxOE2Q) - [Now Assist셀프 서비스 포털의 내부 가상 에이전트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/nava-csp-csm-portals.html?contentId=3Bciys5Lqt1FT7Rr9NYniA) - [포털 케이스 양식에서 Now Assist 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-ai-search-with-q-a-within-the-portal-form.html?contentId=fCXC9GGDcth9Vs6V8l~D7Q) - [서비스 포털 채팅 구성 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/config-conv-features-agent-user.html?contentId=IwcR1kLHPatfke2RNMxOaA) - [Now Assist 셀프 서비스 포털의 대화형 환경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/nass-portal.html?contentId=x31jypLQtbgNCRNxPNfATw) - [사전 예방적 고객 서비스 운영 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-pcso.html?contentId=tBItGODxOhYJIjthPTiUDA) - [경보에서 사전 예방적 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-alert-workspace.html?contentId=TeG6yIhTfG~v3PsAMGfM8g) - [경보에서 생성된 사전 예방적 케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-internally-reported-case.html?contentId=w2benKrdzQ5bl1Cyk~SfjA) - [사전 예방적 케이스를 중요 케이스로 검토 및 수용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/resolve-proactive-case-major-case.html?contentId=niKb7jyTELgdxNgOKiXhpQ) - [설치 기반 서비스 상태 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-health-tracking-csm.html?contentId=10qlU18CPAn3zZiq4txO~g) - [중단을 중요 케이스에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-outage-case.html?contentId=j_SsKJcpUDRhwtj3JtKFfQ) - [중요 케이스에서 중단 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-outages-csm.html?contentId=~3nHgIgT3is6AdaIzxz6gg) - [설치 기반 항목에 대한 중단 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-outages-aw.html?contentId=r6yB7sXwm4FR6N9G~UP8fQ) - [작업 인텔리전스 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-task-intelligence.html?contentId=~NuyzGh5upzjj9y~eQrjQg) - [문서 인텔리전스에서 예측한 값 검토 및 제출](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-doc-intel-review-values.html?contentId=yiZRLf7X6ttpC9cn62S_~w) - [분석 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-case-monitoring.html?contentId=ZifAqSgxVGdXAjDh0tq9FQ) - [예측 이력 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-task-intel-prediction-history.html?contentId=Ts0~1ranTegcZ_Ojm2sHRg) - [필드 변경 시 예측 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-prediction-on-field-change.html?contentId=a9zwMe3Wx0zOxsOWW0nKvg) - [유사 케이스 권장 사항 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-similar-case-recommendations.html?contentId=6~FjCXs~amK7umiXO~PI0g) - [Playbook에서 사용하여 안내 결정 케이스 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-guided-decisions.html?contentId=Z6PkE~JC_zf3ErbBLoIkYQ) - [권장 작업에서 사용하여 안내 결정 케이스 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-guided-decisions-ra.html?contentId=zmTmX4ZUHnBRQpN_IdzMyw) - [권장 작업 애플리케이션 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-csm-using-recommended-actions.html?contentId=47tndlhVbseHad2XgaG8aQ) - [케이스 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/nba_use.html?contentId=u_CaZvk9CYDzncG5pVDGzw) - [채팅에 지식 문서 첨부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-recommended-actions-to-attach-knowledge-articles-to-chat.html?contentId=r~qIGYeQFDO93j6LBuJ0pw) - [AI 검색을 사용하여 케이스 해결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/nba-use-ai-search.html?contentId=54bEOPDe6PqjRnF5vcV7Iw) - [플레이북 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbooks-using.html?contentId=5qSyRxDP6bi1hWkflnbhIQ) - [기록 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-create-record.html?contentId=zBMCsYkrwgNoM2XOeMjQvw) - [활동 필터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbook-filter-activities.html?contentId=he8qHjhDldD~xgkgT5eRMQ) - [상황별 측면 패널에서 활동 스트림 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbooks-using-activity-stream.html?contentId=THm2sY4FmNhXPtiXpDqBng) - [상황별 측면 패널에서 동적 관련 기록 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbooks-viewing-rel-records.html?contentId=m8ur6wGiMiY9afTBQgg9BQ) - [상황별 측면 패널에서 리본 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-playbooks-viewing-ribbon-info.html?contentId=nW3sQe75mCTdSaAGQdo3_Q) - [선택적 활동 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-customized-playbook-experience-for-customer-service-management.html?contentId=mGI0TJYhCktM7~v7nrVMOA) - [케이스 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-summarization-in-process-page.html?contentId=2zOvEg_O0GI7nrTQ8QNSew) - [에이전트 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-management.html?contentId=MJ7wc4zt32KET7jkyJUZ0g) - [를 위한 시간 기록 고객 서비스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-time-recording.html?contentId=vysaLRdbTZ7Lkd9F9uXUkA) - [작업한 시간 기록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-agent-record-time.html?contentId=B0ZoeP5~r7~h8UvJaPhOzA) - [작업한 시간 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-agent-review-time.html?contentId=iQLX_wWavga0c9R64OUR6w) - [작업한 시간 항목 수정 또는 삭제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-agent-modify-time.html?contentId=mjZMGFl~MQG4iSzC7jUwnQ) - [시간 카드 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-agent-review-timecard.html?contentId=8hwshsqa1IeWM7kh9gRLCg) - [타임시트 검토 및 제출](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-agent-submit-time.html?contentId=rgFVh2FdAuqgwJKhxJ_bfw) - [타임시트 검토 및 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-manager-approve-time.html?contentId=OdKk0U7DTJkS9xYagLQ9Vg) - [시간 카드로 만든 Expense Line 검토](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cust-service-view-expense-lines.html?contentId=L7dxSKjFQREqvtz3MEvVKQ) - [위치 기반 공휴일 달력 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/location-based-holiday-calendar-management.html?contentId=rAuJentfTdZy72RL~PD2GQ) - [위치 기반 공휴일 달력 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configure-location-based-holiday-calendar.html?contentId=JF~IPsg5TqSeLZ~QbxwfgQ) - [CSM 에이전트 작업 공간에 대한 워크포스 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/wfo-csm-agent-workspace.html?contentId=Dc6AJJeKbEvlwzqWD5TH7Q) - [프로파일에 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/access-agent-profile-wfo-csm.html?contentId=LVw1UZCIfqnONzH7F~3t7g) - [일정 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage_scheduling_csm_agent_workspace.html?contentId=d2m9BRqNOT57zXRBYBB1mw) - [근무 교대조에 대한 클럭인/클럭아웃 수행](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/clockin-clock-out-shift.html?contentId=2pxQ1S5k2u~4hbqDPa136w) - [교대조 교환 수락 또는 거부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/approve_reject_shift_swaps.html?contentId=C8gwNMuAP0ATvfyBEHIBww) - [담당 워크벤치에서 케이스 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-case-from-workbench.html?contentId=~PtD6SLw4XzWxl38PQvuTQ) - [특별 처리 메모 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-special-handling-notes.html?contentId=oq9r~GPTWpp2NM~uGHHAig) - [특별 처리 메모 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateAnOnScreenAlert.html?contentId=7AlnYZJ2UTnuveS8fT5khg) - [특별 처리 메모 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_UpdateAnOnScreenAlert.html?contentId=MRdybMMprQ9jL86Puk0oQQ) - [특별 처리 메모 삭제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_DeleteAnOnScreenAlert.html?contentId=Pu8DL4ZebRFm2LV7LoK2BA) - [양식에서 특별 처리 메모 삭제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_DeleteAnOnScreenAlertFromForm.html?contentId=fDHCONadQVTenIrYx76S4w) - [계정에 할당된 팀 구성원 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ViewAccountTeamMembers.html?contentId=IgH9a54aV2NcTddBH6HZUQ) - [채팅 지원 할당 그룹에 에이전트 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AddAgentToChatSupAssignGroup.html?contentId=nRXULIyJTGFgstavXHj_9A) - [서비스 계약 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/approve-service-contract.html?contentId=4bN9gU488v0EGkJXZGC5Mg) - [아웃소싱 서비스 제공자 관리자 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-manager-tasks.html?contentId=2tj9pwLTrWbscAyeQGz0yA) - [아웃소싱 서비스 제공자 에이전트 온보딩](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/onboard-osp-agent.html?contentId=ExMhjBT8UnXt5oi5QnmuZw) - [OSP 에이전트에 케이스 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/osp-assign-case-manager.html?contentId=IAK46QWotmoJqKe0oUWz9Q) - [고객 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-management.html?contentId=G4uH975rx2GxsE6k3V4Ulg) - [고객 액세스 관리 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-cam.html?contentId=PWpgO_XcgA1wg2_QoDhgBA) - [케이스에 관련 당사자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-related-party-to-case.html?contentId=~cK7pasRK4YnE8ojYckWjQ) - [케이스 업데이트 알림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-update-notification-cam.html?contentId=BWFU9YPZlYEuAN0o0pLzFA) - [판매된 제품에 관련 당사자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-related-parties-to-sp.html?contentId=t5fad3L8jF~62LeS4Gx3Kw) - [판매된 제품에 소비자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-additional-consumers-soldproduct.html?contentId=8c_4D4gaUaqrI3fMnq3E8w) - [판매된 제품에 접촉 창구 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-additional-contacts-soldproduct.html?contentId=AJM3Jr1rVof94Fr0v1hXIQ) - [판매된 제품에 계정 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-additional-accounts-for-sp-relatedparties.html?contentId=afjeWC6bzwgBt1qONXmgcA) - [설치 기반 항목에 관련 당사자 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-related-party-install-base.html?contentId=6tDBSP0yN~BdLkRdIQaXXA) - [접촉 창구 액세스 제한](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-account-access-cam.html?contentId=qXOI9EughuyMVTBASOTExw) - [고객 계약 및 권리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-post-sales-support.html?contentId=eBTYd~CWAaMoIvDic61swQ) - [계약 및 권리 워크플로우 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-customer-cnt-ent-wf.html?contentId=Rxh6Ln5iar0NkIAHp_WEkQ) - [고객 계약 일시 중단](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-suspend-service-contract.html?contentId=kDGiW2hdZ8vLpbVnuofjCg) - [고객 계약 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-modify-service-contract.html?contentId=kPs2ugi~ycuzEJYRMlGHDA) - [고객 계약 재개](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-resume-service-contract.html?contentId=S9OOwLpU9h1~lBZula3RtQ) - [고객 계약 갱신](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-renew-service-contract.html?contentId=VreTk7Pd6vdcGajsYHnLZw) - [고객 계약 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-cancel-service-contract.html?contentId=5M~bEDPri~iQIRBD85Ua8Q) - [고객 계약 라인 일시 중단](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-suspend-service-contract-line.html?contentId=sSWTuHO7wulfZsVJn4Lgsg) - [고객 계약 라인 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-modify-service-contract-line.html?contentId=OKI_4CqMaQVZRrUWjdyYzw) - [고객 계약 라인 재개](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-resume-service-contract-line.html?contentId=63APMbVHsFE8bFgQVXEe7g) - [고객 계약 라인 갱신](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-renew-service-contract-line.html?contentId=ggzkuQCeNE0M_5nencxytw) - [고객 계약 라인 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-cancel-service-contract-line.html?contentId=OQHGXIhgErZMDZ0LhPVDUg) - [고객 계약 라인의 상향 판매 또는 하향 판매](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-upsell-downsell-service-contract.html?contentId=~KLB71Y081CV41yL~lQ7Vw) - [권리 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-modify-entitlement.html?contentId=wKNCaa3WI6tDXDaLcSsPsg) - [권리 일시 중단](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-suspend-entitlement.html?contentId=Gwi7KZQU4A58_5TfJQbtxA) - [권리 재개](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-resume-entitlement.html?contentId=UoZw9vpf31GPrP75ID2owA) - [권리 갱신](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-renew-an-entitlement.html?contentId=4_ZISLpvBUTd3YkvZXh3Ug) - [권리 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-cancel-entitlement.html?contentId=20TnoeLzOn7za5~8rjEFkA) - [고객 계약에 계약 라인 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cce-add-contract-lines.html?contentId=LjaB8yty7nX9AH8bQ5c66Q) - [보장 제품 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/adding-cov-prod-cceworkflows.html?contentId=qT7b5gVNrxc2Vb5AFE9pxg) - [판매된 제품 또는 설치 기반 항목 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-products-service-contract.html?contentId=e1lUWNZ0LHSYesA8b~W70Q) - [권리에 사용량 기록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/record-usage-entitlement.html?contentId=vG4SSJ0VhBBZwyO84QKP~Q) - [소셜 미디어 프로파일 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-social-profile.html?contentId=FiIIGKy8sI~I6MZhynkfXg) - [소셜 미디어 로그 항목 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-social-log.html?contentId=iVpOLF0KP2r_MXukFHBjpA) - [B2B2C용 고객 데이터 모델 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-b2b2c.html?contentId=idiMz5SARcr7P6~0s8g8Fg) - [계정을 소비자와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssociateConsumersToAccounts.html?contentId=R2CN4I2jaDsU5O6Wm4RDtg) - [판매된 제품을 계정 소비자와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssociateSoldProduct.html?contentId=XlGYq9O9qqeKRmSMBm~N0g) - [설치 기반 항목을 계정 소비자와 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssociateInstallBaseItems.html?contentId=ku4BbasupzTDbBNz~div3A) - [계정 소비자가 설치 기반 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-install-base-for-account-consumers.html?contentId=X8g~6N8rOJd68PDFMSJrTw) - [계정 소비자가 판매된 제품 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-sold-products-for-account-consumers.html?contentId=kr54F5aSI~4eqqH9Wew_dw) - [CSM 데이터 분류 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-csm-data-classification.html?contentId=RnSJMzrLOd9grTi9WR2BSw) - [고객 커뮤니케이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-communication.html?contentId=bLrgG~Xq3nKGleDr9QZ0~A) - [포털용 Playbook 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-playbooks-for-portals.html?contentId=usHo_sXeSyHZv2R0jkRUDA) - [온보딩 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-an-onboarding-case-with-portal-playbook.html?contentId=ezc7vDR9UntdcTnB8ss8VQ) - [구성 가능 작업 공간에서 온보딩 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-guided-onboarding-case-from-workspace.html?contentId=jjufHtqjPYC75ThdySDX8Q) - [서비스 카탈로그에서 온보딩 요청 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-an-onboarding-request-from-catalog.html?contentId=~69kRZcX5YZP4WLv2uxmLQ) - [워크업 경험 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-walkup-experiencce.html?contentId=32lTR9PAHoRDFZtkSU29kw) - [체크인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-checkin.html?contentId=kMpm5R_MDsmi1I5jcgNCbw) - [약속 예약 또는 큐 참가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-checkin-online.html?contentId=E6Un~_3cbZNF4xs~aMbD6g) - [게스트로 약속 예약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-appt-guest.html?contentId=x6ioUrQ~Vz~V4TrBwWSCng) - [게스트로 약속 수정/취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-modify-cancel-appt-guest.html?contentId=ZyDvUZkoKC4GaLaJuEx7tQ) - [큐 모니터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-monitor-queues.html?contentId=Rr_E4M3HIAJ4COyXrHciAA) - [대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-experience-dashboard.html?contentId=leNCe3jgEz6DtYKE2JSIkA) - [큐 및 상호작용 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-manage-demand.html?contentId=b2cjkcvEpUfFvdV6b5OivA) - [할당된 위치 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-view-assigned-location.html?contentId=J9_pcYUSuPzh9HCflhx7~Q) - [받은 편지함 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-view-inbox.html?contentId=YZZIEW_wHzkPs7IVdeOx_w) - [자동 할당된 상호작용 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-view-auto-assigned-requests.html?contentId=RPIWpeDV4QSkZrTNifdyGQ) - [수동으로 상호작용 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-view-assigned-requests.html?contentId=VCVTh0IcHBD6hrYL9Mwoaw) - [에이전트 작업 공간에서 약속 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-view-manage-appointments.html?contentId=PgSzUBADvDVZCDlBHcYmQQ) - [탐색기에서 약속 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-walkup-view-manage-appointment-nav.html?contentId=kk4RXBLOUyZd5RMPwC3xXg) - [케이스 편향에 자동 응답 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/auto-responder-case.html?contentId=XycxoDc0qF8Vwet7OA9~Pw) - [지식 문서 내에서 케이스 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/close-case-auto-responder.html?contentId=APENjrelLED5Hu7VsAGtyQ) - [알림 기본 설정 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/set-auto-responder-notification.html?contentId=2LU4kcUhopV1T45h9w2xLg) - [옴니채널 콜백 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-omnichannel-callback.html?contentId=bY4qGAqY_RWACiBcqv5y5w) - [고객의 콜백 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/request-callback-from-agent.html?contentId=31Q0edx3azFRoq9LElVvFQ) - [가상 에이전트를 사용하여 콜백 요청 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/request-callback-from-virtual-agent.html?contentId=Tz6clqrdglLNIllPNoY5KA) - [고객 서비스 Portal을 사용하여 콜백 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/request-callback-from-portal.html?contentId=TkCaiLu7v8LZ65Rb3qe51w) - [참여 메신저를 사용하여 콜백 요청 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/request-callback-from-em.html?contentId=TUOc9y4TD8wsfxEfu0F9vA) - [고객의 콜백 요청에 대응](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/callback-customer.html?contentId=jereuveTeG99va2ia2nxPQ) - [에이전트의 콜백 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/callback-requests-agents-customer.html?contentId=efkdCisC9ZuD8hB2Bc2B0A) - [고객에 대한 콜백 예약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-scheduled-callbacks.html?contentId=v7z9hY49_DTmRuQgLox_YQ) - [예약된 콜백 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-scheduled-callbacks.html?contentId=4X5PNTIJm5Jj_CmkSQNTEQ) - [상황별 측면 패널에서 관련 콜백 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-related-callbacks-contextual-side-panel.html?contentId=Y9opIxYO2jPCDGW5i9prHw) - [콜백 일정 조정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/reschedule-callback.html?contentId=qIwFTJ52RYPaBSoUxnNfsQ) - [콜백 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/cancel-callback.html?contentId=OTPaTElPbTUt89WBoeWbrg) - [구성 가능한 작업 공간의 CCaaS 콜백 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ccaas-address-callback-requests.html?contentId=Fp4oU2CwEO0GVpmMQzET~A) - [GVC를 사용한 콜백 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/handle-ccaas-callback-gvc.html?contentId=r8ct~0aDvXPPYsKyA0pZ8A) - [CSM에 이메일 상호작용 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-email-interaction-customer-service-management.html?contentId=6PbE4Wkw6a5nqWapovPXyQ) - [에이전트에게 이메일 라우팅 및 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/routing-assigning-email-interaction-agents.html?contentId=tFBdsy~rJCbVGr2pVo70zw) - [CCaaS를 통한 이메일 상호작용의 통합 라우팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/unified-email-routing-via-ccaas.html?contentId=k80mLGW4vpzCcgWX~LELkw) - [이메일 상호작용 페이지 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-email-interaction-page.html?contentId=gDRCdZQ700~kfUwqy5oYqg) - [이메일 상호작용을 통한 참여](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/engaging-customer-using-email-interaction.html?contentId=B8jqtFu_2hEzeU_nyoAbbw) - [사용자 상세 정보 검증](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/verify-contact-consumer-guest-user.html?contentId=A1hFH0gaTVFhKRdao6eWSQ) - [기록 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-consumer-customer-record.html?contentId=td3cYr8o6ubJAK_QHAi8Xg) - [고객 접촉 창구 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-customer-contact_EaaI.html?contentId=HVcQABKQbExuVvSR5qSGFw) - [활동 스트림 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-activity-stream-in-an-email-interaction.html?contentId=Eyv5yu2bKOmmLa~yuiP~1Q) - [작성 섹션 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/composing-email-work-note.html?contentId=hHuBw5UaV2DxUNZUG3a7xQ) - [응답 알림](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-notifications-email-responses-received.html?contentId=wBcXfaWmfWO_jHyeARgRFA) - [이메일 상호작용 닫기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/closing-of-an-email-interaction.html?contentId=hKE7Cxc9EbMIMt7ySvGT3w) - [이메일 상호작용 마무리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/wrap-up-email-interactions-eaai.html?contentId=ml_Z8t1dwjbJmSPwWLsLOg) - [이메일 상호작용 전송](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/transfer-email-interactions-eaai.html?contentId=mBbZsC1fgDdqzxe7q42QbA) - [아웃바운드 이메일 상호작용 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-outbound-email-interactions-eaai.html?contentId=jpnRbbkZSnxf_SLQ3AF27Q) - [케이스 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/creating-case-from-email-interaction.html?contentId=o7L2XI3sLlH1_tUiTUDmXA) - [케이스를 이메일에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/associate-existing-case-with-email-interaction.html?contentId=zmJ8y9IwjNfXQGxytMSHkA) - [연결된 케이스 및 이메일에 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/accessing-associated-cases-interaction-emails.html?contentId=Q0HncUr8fMsM0iIPpkjR~w) - [고객 서비스 포털 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-the-customer-portal.html?contentId=i3n0Z8vl1kFw9GqvFujISg) - [연락처 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_ManageUsersFromCustomerPortal.html?contentId=q9YorJVQPtohpE3gKbzYkg) - [고객 등록 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-cust-registration-requests.html?contentId=svO48qVEXgHdiGxpZqgm6w) - [자산에 접촉 창구 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_AssignContactToAssetCustAdmin.html?contentId=7eU48pV9vW4tA8GUPQUJ0w) - [정보 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SearchForInfoUsingThePortal.html?contentId=5ERvUXyCNapGWBjTFZUE6w) - [지식베이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SearchTheKnowledgeBase.html?contentId=tPICsXNBO1mFiwkfYjbFmg) - [커뮤니티](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SearchTheCommunity.html?contentId=ldqf3vQA8lK4bhbqlf0mZA) - [셀프 서비스로 케이스 편향](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/provide-knowledge-community-sp-case.html?contentId=MQnJb078JMkYsfV0i9NXcA) - [자산 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ViewAssetAndProductInformation.html?contentId=heSLLnJXwFwy1y_A0JUk2Q) - [연락처 정보 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_UpdateCustProfileInfo.html?contentId=_PSc_ZMgSb4hXfHqbCSVqg) - [이메일 알림 기본 설정 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CustServNotifPref.html?contentId=1MWhkJ7dXcnvXbyFgfg7Iw) - [암호 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ChangePasswordFromUserForm.html?contentId=AcS7ru41Za4SXj1bex~M0A) - [자체 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_PortalSelfRegistration.html?contentId=iANmPeGH2lvOKp2pG17V1g) - [요청 제출](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SubmitPortalSelfRegRequest.html?contentId=YoGdojK5kIuKdp0RMLIZfg) - [암호 재설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_RequestPasswordReset.html?contentId=v1E7BlFYogPyEsnf6A80SQ) - [첫 번째 로그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_LogInToPortalFirstTime.html?contentId=_fdmfyl215btytRL8CAJGg) - [제품 세부 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-product-info-csp.html?contentId=Ij6kAwPFZEL~IQ_kaF4PXQ) - [케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateACaseFromCustPortal.html?contentId=jhups6tuAMN05gWwzuMZMA) - [에이전트와 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_StartAChatWithAnAgent.html?contentId=9hbA8ZmejVUKHLyZurZ5Cw) - [가상 에이전트 도움말](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-virtual-agent-conversation.html?contentId=ywZkukz17_JXn3gm2HlUVQ) - [케이스 보기/편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.html?contentId=CxyDbJTIamHNv0Yoj8MoWg) - [게시물 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommViewPubOnPortal.html?contentId=lQwPtxDwd29FqX~jcjghUw) - [설문 조사 수행](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ComACustServSatSurvey.html?contentId=pqYm0TW08VDXEFzelyw2tg) - [항목/서비스 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-request-from-portal.html?contentId=1LyksHmHRDg3z3W2kplCBg) - [다른 포털에서 케이스 기록 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-related-records-from-portal.html?contentId=jEGaQ4Ndg0Hf1vakm~TjUA) - [케이스 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-close-case-from-portal.html?contentId=xYvNoZ8oJ7F0ADvEB_dF~g) - [고객 서비스 포털의 설치 기반 개요](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-install-base-info.html?contentId=k3INIgojr~N2bjEGuDqAww) - [설치 기반 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-install-base.html?contentId=Csf68Rjqc5Cjl9u~w_gGgA) - [요청 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/approve-request-from-cust-portal.html?contentId=AT_TzcA6bTfIImmWmkhn1Q) - [요청 상태 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-request-status-cust-portal.html?contentId=HuB8hdxwTBHxHYQnUsPuSg) - [게스트를 위한 언어 옵션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-language-selection-guest-users.html?contentId=rPU0DvdIUVm1DE6mFmGV_A) - [비즈니스 포털](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-the-business-portal.html?contentId=KLqk1M3DPBki16gPli4iRg) - [연락처 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_ManageUsersFrom-business-Portal.html?contentId=APBpX3gIJ1DE8ArqnjJJ7A) - [고객 등록 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/manage-cust-registration-requests-business-portal.html?contentId=8GoeuK1p9slohVT~18IsKw) - [자체 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_Business-PortalSelfRegistration.html?contentId=vWPU53RE4UHFgtdzqxVwwg) - [요청 제출](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_Submit-businessPortal-SelfRegRequest.html?contentId=i8adcl2jAirEkPUpRBtSBw) - [첫 번째 로그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_LogInTo-businessPortalFirstTime.html?contentId=GWZEp6b3lKJ~pDF9~5HXuA) - [암호 재설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_RequestPasswordReset-businessportal.html?contentId=NNGOceMflrBGqW0VxQR__g) - [암호 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ChangePasswordFromUserForm-business-portal.html?contentId=Pu600Jcj9IgGZ0E3y5hZIw) - [이메일 알림 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_Business-portal-NotifPref.html?contentId=AKCdrcYhT0r13kLsZ3v_tg) - [비즈니스 포털에서 요청 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/approve-request-from-business-portal.html?contentId=d_wm28qlPu266LFERk3Otg) - [정보 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SearchForInfoUsingThe-businessPortal.html?contentId=Vdlbw1zoUgw44JGUybl2_A) - [가상 에이전트와 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_StartAChatWithAnAgent-business-portal.html?contentId=00NMvz7KDXeblvidmVAsbA) - [가상 에이전트의 도움 받기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/business-portal-virtual-agent-conversation.html?contentId=jQQWJOCQ7J7s~v0G4~zdWw) - [게시글 보기 및 다운로드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_TargetCommViewPubOnbusinessPortal.html?contentId=Sgu98ydlz01MZNxZ6F6Arg) - [요청 항목 또는 서비스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-request-from-businessportal.html?contentId=MEKDpGQGDrmkKKbwEnbgZA) - [케이스 및 작업 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-related-records-from-business-portal.html?contentId=zGPF1AgCgokdwi7neGcn3A) - [케이스 보기 또는 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ViewOrModCaseFrom-businessportal.html?contentId=5GokT0jf_NVys9k~a38Cxg) - [케이스 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-close-case-from-businessportal.html?contentId=i26vIiu45FWDwwgsHLRefQ) - [고객 서비스 만족도 설문 조사 참여](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ComACustServSatSurvey-businessportal.html?contentId=_YefqEbDaFFckHt52kT3oA) - [지식 컨텐츠로 케이스 차단](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/provide-knowledge-community-sp-case-business-portal.html?contentId=zEhTEByv2HtJZ_bzl2yMAA) - [설치 기반 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-install-base-info-business-portal.html?contentId=9162tWZh4vXRALhWeI~IYg) - [설치 기반 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-install-base-business-portal.html?contentId=hHuYuIssGd8VtdSgKCHRSA) - [제품 세부 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-product-info-business-portal.html?contentId=WabXcR9mP5oP~iE0~GciNg) - [제품 인벤토리 상세 정보 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-product-inventory-information-on-business-portal.html?contentId=5f07T_y1pBCZh553C~k4oA) - [제품 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_CreateACaseFrom-businessportal.html?contentId=Fb2jsu7bhkr6swJF_1e0Rw) - [포털에서의 게스트 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/guest-users-experience-business-portal.html?contentId=QwhYyBb2XWdvwdhxtNcSYA) - [게스트에 대한 언어 옵션 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/enable-language-selection-guest-users-businessportal.html?contentId=knIQaHiDL_vUax3Lk2vP7w) - [공통 FAQ](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-faqs-business-portal.html?contentId=diunUraLeQnUd1v5p1Jtaw) - [소비자 서비스 포털 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-consumer-service-portal.html?contentId=h~2dmCW4zt7Ddn0C0D40Rw) - [채팅 전 설문 조사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-pre-chat.html?contentId=Q7x72yFUYw4WTiM00uSESw) - [포털에 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-a-consumer-registration.html?contentId=gtTxUP_thbPcuWbyVnLifg) - [포털에 로그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/log-in-to-consumer-service-portal.html?contentId=0Feh5aECazvIEjmFsthIkw) - [포털 암호 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/change-password-consumer-portal.html?contentId=7YLTPVw7RbGCcSEilH45GA) - [소비자 프로필 보기 또는 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-edit-consumer-profile.html?contentId=wHB3rppCP_~_P0XpHhnIfw) - [제품 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/register-product-consumer-portal.html?contentId=Iq~fNa7T2vvBdRLzMPUQ7w) - [제품 목록 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-product-list-consumer-portal.html?contentId=YhVWUbDSs1vm~014O1DXrA) - [설치 기반 항목 목록에 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-install-base-items-from-consumer-service-portal.html?contentId=3Dkq2zVHgQhovFj35k4cTg) - [케이스 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-consumer-portal.html?contentId=5~MAO1CvVb3OXNd~TnvTCQ) - [케이스 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-cases-consumer-portal.html?contentId=ET5g98c4iWjnHxIb8KFsAw) - [케이스 솔루션 수락 또는 거부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/resolve-cases-consumer-portal.html?contentId=n2IipouxsA4sYCO5idzE0w) - [에이전트와 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/start-chat-agent-consumer-portal.html?contentId=al4TxuR0IHNGlsEmEg8X7w) - [익명 에이전트 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/start-anonymous-chat-with-agent.html?contentId=5dB2rYjYNSbT5jvxCy3bqw) - [게시물 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/target-comm-view-on-consumer-portal.html?contentId=~8LTOWQVRaAdy6YQuLLd_g) - [소비자 포털 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/use-consumer-portal.html?contentId=sVT05W_7KPIwvBRZZ8NleA) - [포털에 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-portal-registration.html?contentId=dSCgG3NcDvfs0eEkJjWwtQ) - [포털에 로그인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/log-in-to-consumer-portal.html?contentId=Sayk9hsF72ZhY8EZn2_3nA) - [소비자 프로필 보기 또는 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-edit-consumer-portal-profile.html?contentId=znz~Tik3VExM31G1BN7hWA) - [포털 암호 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/password-change-consumer-portal.html?contentId=xG5xTXB4UWM0QPpMMZbYgw) - [소비자 포털에서 정보 검색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_SearchForInfoUsingThe-consumer-Portal.html?contentId=1l88qBBNMo8lvD4Wzqsv8A) - [제품 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/register-product-on-consumer-portal.html?contentId=rZ_o_VJTP3Zuvtf5Pg1ycA) - [제품 목록 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-product-list-on-consumer-portal.html?contentId=ELdFBb~G7_HzQqgFIsxk3A) - [요청 항목 또는 서비스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-request-from-consumerportal.html?contentId=Blr_LdbYuqrl1Mw2aQAqjw) - [설치 기반 항목 목록에 액세스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-install-base-items-from-consumer-portal.html?contentId=MYNuO3_grdQXQ_S~2LfqwA) - [제품 도움말 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-case-on-consumer-portal.html?contentId=8i9UYjPNv5nOIilg0H8J9g) - [케이스 및 작업 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-cases-on-consumer-portal.html?contentId=N3zmAvFq0m_cNcvT0jCJbQ) - [모든 케이스 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-all-cases-on-consumer-portal.html?contentId=jT42Qe20~TWQrqzTqhYjbQ) - [케이스 솔루션 수락 또는 거부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/resolve-cases-on-consumer-portal.html?contentId=hRWR5HeLYGNyvw7lzWSJjw) - [에이전트와 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/start-chat-agent-on-consumer-portal.html?contentId=fKyQ4AD73nDxliVOepd8vg) - [익명 에이전트 채팅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/start-anonymous-chat-with-agent-consumer-portal.html?contentId=MWV7p6E6JcC6n3icibLyPQ) - [게시물 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-publication-on-consumer-portal.html?contentId=3PuyXsfA25xkItnxJvHM_Q) - [Walk-up 체크인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/walkup-checkin.html?contentId=oSTu6kaR_a0H4mpInMVjcw) - [세대 구성원 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-houesehold-members.html?contentId=IJKPBFeh3A6vLaNuvoqsGQ) - [주문 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-orders.html?contentId=7qOhpQ~E2NbubfO8IfTnQQ) - [일반적인 질문](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/view-faqs-consumer-portal.html?contentId=1lNeEfqTC_NoVp47rsXWbw) - [게스트 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/guest-users-experience-consumer-portal.html?contentId=7BD7ftiLpdYocOYoQyBlrQ) - [대화형 약속 예약 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/conv_appt_booking_using.html?contentId=QmdVgRPiEZENzI3Yl5T9hw) - [예약 잡기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/conv-ab-schedule.html?contentId=FrFtplr3xP1YTf6U5BwvVA) - [일정 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/conv-ab-reschedule.html?contentId=l9nY70B4y7wzXN5iHVvroA) - [일정 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/conv-ab-cancel.html?contentId=W6gkX~CNtFwkSPMJgonURA) - [Business Location 서비스 포털 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/using-blsp-portal.html?contentId=XL5aJnPqLDGgLj4kuJEmgw) - [비즈니스 위치에 직원 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/add-staff-memers-to-biz-location.html?contentId=ZcnX17dpJtnKk_9U2k1zew) - [비즈니스 위치 직원을 위한 에이전트 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-assistance-for-business-location-staff.html?contentId=rOvJCZiUNMUtq4qDLMNGbQ) - [케이스 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/report-cases-on-behalf-of-biz-location.html?contentId=SMlJCp9DK2s~zhu0OIA0XA) - [케이스 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-cases-for-blsp-portal.html?contentId=GrmQms~vLetLtgZ9pmvNhQ) - [작업 주문 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-work-orders-on-the-blsp.html?contentId=UqiAojYQ2eoolr_0dgz_Yw) - [고객 주문 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-customer-orders-on-the-blsp.html?contentId=yvc0QGQKKWWDbEK8rjs1Uw) - [기회 추적](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-customer-opportunities-on-the-blsp.html?contentId=G3w4T3NIiPq8i20T_jDa8Q) - [프로젝트 추적 및 업데이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/track-and-update-projects.html?contentId=kPCCxv~D0j~U3MpzO3BkBQ) - [분석 및 보고](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/analytics-reporting-csm.html?contentId=WHXozVoBZz93xrpmpL4gTQ) - [고객 서비스 플랫폼 분석 솔루션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-content-pack.html?contentId=zXWyUCyRNM0bKx2_UafjaA) - [고객 포털 사용량 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-portal-usage-dashboard.html?contentId=E0XSMn_ZG6fx_fyKBze19w) - [고객 서비스 에이전트 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-agent-dashboard.html?contentId=4Hh6FBbDsgNKMVYZSurmTg) - [고객 서비스 관리자 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-manager-dashboard.html?contentId=oqNsx9aPWTHJ2ge1U6uW8Q) - [Proactive Customer Service - Advanced 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-proactive-monit-dashboard.html?contentId=ZZQfyQAhKwhDHsVRbCOTZw) - [서비스 관리 분석과 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-integration-sm-analytics.html?contentId=DO3Fs0AXe2KS_y~t1CEndA) - [서비스 관리자 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-dashboard.html?contentId=sUZF6ICorMIHsOhtm8V05A) - [주요 문제 관리 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/major-issue-management-analytics.html?contentId=1ktN3P5xgSvXisoMj8H~Vg) - [플랫폼 분석 솔루션고객 서비스를 위한 셀프 서비스 분석 기법용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-content-pack.html?contentId=zi~jJBglfGoU7xMCCGdfvw) - [셀프 서비스 분석 기법 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-dashboard.html?contentId=oM~l45KuOp9vNwYGUaLGmQ) - [지식 격차 보고](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/report-knowledge-gap-unsucc-search.html?contentId=shQYprEBRUj8SKpOQYUUjg) - [참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-reference.html?contentId=FzsW1hPeOzLiSbj2jW7RaA) - [구성 가능한 포털 위젯 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configural-portal-widgets-reference.html?contentId=x6UvMXvIfhEqX3Colm6_ig) - [구성 가능한 포털 위젯 인스턴스 옵션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configurable-portal-widget-inst-options.html?contentId=jG58o2r_Lr0J~YRoNKkv5g) - [포털 찾아보기 분류 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/port-browse-taxo-widget-inst-options.html?contentId=S8ugoDXnyb6RpgNEW5HLcQ) - [포털 헤더 알림, 승인 및 설문 조사 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/portalheader-notification-approval-survey-form.html?contentId=nOFTTezX4LymCML~mfF9hw) - [포털 배너 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/banner-widget-inst-options.html?contentId=DAjwYKipRJyeasey_oVAuQ) - [포털 배너 캐러셀 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/port-banner-carousel-inst-options.html?contentId=MGM5yfbmn19ckO5712xLrA) - [포털 케이스 카드 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r-port-case-cards-instan-options.html?contentId=_4PeiUQQcOUtg15oX_rYrg) - [다양한 케이스 상태에 대한 기본 강조 표시 색상](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/portal-case-cards-widget-default-color.html?contentId=hiXdEkLscfp~xJwVUnDzhA) - [포털 빠른 링크 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r-portal-quick-links-instan-options.html?contentId=oe1TRg_x3LPevkTi7dKNKg) - [포털 지식 빠른 링크 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r-port-know-quick-links-inst-options.html?contentId=3hT_vITWNP_hUkgZhmEKlg) - [포털 카탈로그 빠른 링크 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/port-cat-quick-links-inst-options.html?contentId=0IMqnmNhQ3GoNnjCzBI9rw) - [포털 데이터 목록 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r-port-data-list-inst-options.html?contentId=YJR7afcPedYjpCEb8_V4Rw) - [포털 FAQ 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r-port-faq-inst-options.html?contentId=ltRapnCLk6kwJkjeAhV7Mw) - [포털 개체 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/port-object-inst-options.html?contentId=kRTe2HB6quB~V1fnTIiOsQ) - [포털 분류 주제 위젯 인스턴스 옵션 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/port-taxo-topic-inst-optns.html?contentId=HJuE3Rd7Mphhve2FZWFqgQ) - [구성 가능한 포털 위젯의 JSON 매개변수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/json-parameter-in-configurable-portal-widgets.html?contentId=hECCjDDfXPwQI39A7XoIMQ) - [포털 배너 위젯 JSON 매개변수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r-port-banner-widget-json-schema.html?contentId=fQiQd_Pkr0ysOGTo22~t1Q) - [포털 데이터 목록 위젯 JSON 매개변수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/portal-datalist-widget-data-json.html?contentId=OPR09uoxaOLgjbxu~hcJPg) - [포털 바닥글 위젯 JSON 매개변수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/portal-footer-widget-json.html?contentId=_iHnYij~dE3_GHWz5GBK~g) - [에 대한 스크립트 매개변수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/json-param-search-option-banner-widget.html?contentId=mvUfSZ2CeQ0qXDx7nZuMLQ) - [Web Embeddables 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-reference.html?contentId=XMEwcPKc4l~dcLhpKnrGfQ) - [Web Embeddables에서 참조되는 주요 용어](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/key-terms-web-embeddables.html?contentId=IL6q3q4_ei~KN55Axp0e~w) - [전역 및 구성요소 코드에서 사용할 수 있는 Web Embeddables 함수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-global-code-functions.html?contentId=eBhIoBmuB41PF9Sn8D7G4w) - [Web Embeddable 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-comp-props.html?contentId=K1pfTjetQ8apucGf_~Qshg) - [케이스 생성에 대한 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/comp-properties-case-create.html?contentId=P9HlHOXKmE20bP9wkdjZGg) - [케이스 목록에 대한 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/component-properties-for-the-case-list.html?contentId=YdAQDFQroLGy5dDwzmgOqg) - [케이스 뷰의 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/component-properties-for-case-view-comp.html?contentId=wJTo97e4UyYBoNkOYThShQ) - [카탈로그 항목의 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/component-properties-for-catalog-item.html?contentId=R_6io2W9n7NkmBZC277xRw) - [데이터 시각화를 위한 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-data-viz-comp-prop.html?contentId=HYXDIaKmaFf9i7Qd8zR1iQ) - [구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-know-article-view-comp-prop.html?contentId=jYaGFa7Xj0gAMhXsaJL4eg) - [플레이북 접수에 대한 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-playbook-intake-comp-prop.html?contentId=lePx2jMFwl6IwBUYd4q4og) - [카탈로그 찾아보기에 대한 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-catalog-browse-comp-prop.html?contentId=_ZTv8KwUwMhoDQz55vxEWw) - [객체 목록의 구성요소 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-object-list-comp-prop.html?contentId=W4ql41Z5V1xl4GUnKV1PNA) - [Web Embeddable 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-event-handlers.html?contentId=83rseTGu69telFQ8YE4Shw) - [케이스 생성 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-case-create-event-handlers.html?contentId=4Y1_7hcmOf2eMQtmlo1gVg) - [케이스 목록 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-case-list-event-handlers.html?contentId=voyyeQU5RbV193UHY685ZA) - [향상된 케이스 뷰 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-case-view-event-handler.html?contentId=U6jOMqyDScPnLg3zqrdoFg) - [카탈로그 항목 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-catalog-item-event-handler.html?contentId=6dRqfQylV567ZVwna0npZA) - [데이터 시각화 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-data-viz-event-handler.html?contentId=1Xo_WAG~RXxz9D6ZDvww9g) - [지식 문서 뷰 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-know-article-view-event-handler.html?contentId=Zh1feNn4coVnN7G3QDbvww) - [플레이북 접수 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-playbook-intake-event-handler.html?contentId=er5gAivpktqpfgAMxgPm2g) - [카탈로그 찾아보기 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-event-handlers-catalog-browse.html?contentId=KIjSTeIcVgPlcycMv7Wp7A) - [객체 목록 구성요소의 이벤트 핸들러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-event-handlers-object-list.html?contentId=BHGSOYVqtIQyNr31qZOvfw) - [Web Embeddables 구성요소 이벤트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/we-events-detail.html?contentId=Zq58YPZAmGNgGmA8sOa5wA) - [포털 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-consumer-and-business-portal-reference.html?contentId=8hPI9sgkg8R9SMJIrmJELA) - [비즈니스 포털 사용자 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_BusinessPortalUserRoles.html?contentId=oCBIyL83_l0_isV5cWJZMw) - [고객 주문 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/business-portal-blsp-track-customer-order.html?contentId=OxWAZSyFAWhCXAJtf6fh~Q) - [CSM 사용자 역할용 워크업 경험](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/walk-up-experience-user-roles.html?contentId=O_2klE3TP~Qgrj~jmYVaAA) - [고객 서비스 포털 사용자 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CustomerServicePortalUserRoles.html?contentId=uZnrw5jQVCeHZzXkO0cgvA) - [소비자 서비스 포털 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/consumer-service-portal-properties.html?contentId=lGQT5pF5FKGOqPqlZXUzEQ) - [게스트 사용자가 카탈로그 항목에 액세스할 수 있는 요율 제한 규칙 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/rate-limit-for-guest-user-access-to-catalog-items.html?contentId=P6ksbiAa_aVupk4Nx9ITEw) - [사이트맵 작성기 소비자용 서비스 포털](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/sitemap-generator-csp.html?contentId=Xe6~d_wWEQCxSV9JLqF2aA) - [포털 사용량 계산](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-portal-user-sessions-timeouts_2.html?contentId=be2WNzPhr1FcXzQO7pk3Hg) - [고객 서비스 케이스 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/c_CustomerServiceCaseList.html?contentId=n4tWCJh~jAQ3RNTBTBSNJA) - [참여 메신저 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/em-feature-list.html?contentId=dMLfijSHvymppv0N_7fLMA) - [인사말 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/greeting-feature-configuration-fields.html?contentId=w2qtnbqD7huUjNhJsRoEtw) - [Knowledge 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/knowledge-feature-configuration-fields.html?contentId=yOJkoieW3TxbErv14EvaMw) - [검색 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/search-feature-configuration-fields.html?contentId=JEJFalB~GskyUBKKQiFOhA) - [케이스 관리 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-management-feature-configuration-fields.html?contentId=ldwxiYUnEhRH7YtzLvUiaw) - [카탈로그 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/catalog-feature-configuration.html?contentId=FzZ5zx9hmdOwZPF1fLeRhA) - [현장 서비스 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/field-service-feature-configuration.html?contentId=Lews~BgFQU5k0bIDlF0RqA) - [워크업 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/walk-up-feature-configuration.html?contentId=5DMLHA0eBziwz8OX5ZiCWg) - [채팅 기능 구성 양식 필드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/agent-chat-feature-configuration-fields.html?contentId=JpP3AYkJQBXKhrkZKMReew) - [콜백 기능 구성 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/em-callback.html?contentId=2A1CmslGnW_fg3BS~pqZFA) - [구성 가능한 카드 기능 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configurable-card.html?contentId=3ZFzUMfT8Hv2Dfrv258JPQ) - [채팅 설정 구성 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/em-advanced-chat-setup.html?contentId=~qQV2qu4gtWgn~H6X7~3tA) - [구성 가능한 포털 위젯 라이브러리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/configurable-portal-widgets-library.html?contentId=QNqdjTNhn7uHkkA1U_wNGg) - [고객 서비스 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-reference-forms.html?contentId=Qd3W6ryLln6ygbIlIMIU3A) - [계정 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-account-form.html?contentId=dhbpHk_k7kF~UiN~u9Xypg) - [자산 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-asset-form.html?contentId=dOvshjd7gNnjNYig7uEolg) - [케이스 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CustomerServiceCaseForm.html?contentId=KTnp81YhxxKG2D1C_d5qMg) - [케이스 프로세스 플로우 포매터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CaseProcessFlowFormatter.html?contentId=yJW0gQHBrEaTGKLpnktnOw) - [케이스 양식 관련 목록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CSCaseFormRelatedLists.html?contentId=AUeGUgbkzk9am3EIgiC26g) - [케이스 상태](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_CustomerServiceCaseStates.html?contentId=SI3JYpYJjNcrKygEVXNmDg) - [새 설치 기반 항목에 대한 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/create-an-install-base-item-on-the-case-form.html?contentId=R02J4bYq9uNFev1IjvMHEQ) - [기존 케이스에 대한 설치 기반 정보 마이그레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/install-base-existing-cases.html?contentId=4HhW~OsN~VJL13FrW44wQw) - [케이스 양식에 파트너 접촉 창구 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/assign-a-partner-contact-case-form.html?contentId=GIpRPLQniKqlFzvSIs5n~Q) - [케이스 라인 항목 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-line-form.html?contentId=ZQK0iTqi5Hr7THpJdo6imA) - [케이스 라인 작업 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-line-task-form.html?contentId=dPZW7DdwAcDcYDG7ZtsY6g) - [케이스 라인 특성 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-line-characteristics-form.html?contentId=HyDb~53N1iH3M~lJ4eF_0g) - [케이스 라인 권리 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/case-line-entitlements-form.html?contentId=cq8u1x9eswk4Co0OYpppHw) - [케이스 보고서 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-report-form.html?contentId=N38omfmYq5_5XAxTag_Rhg) - [케이스 작업 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-task-form.html?contentId=AhI1_LBLXFLd_Ug8AE5zyw) - [케이스 유형 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-case-type-form.html?contentId=wutdVYqFbfVtSOylW2ZutQ) - [접촉 창구 관계 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-contact-relationship-form.html?contentId=z2DLZiCkl_FqEKabDC_69w) - [외부 비즈니스 위치 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ext-business-location-form.html?contentId=tpJHLYQOzXIBpzbpjhugJw) - [세대 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-model-household-form.html?contentId=CDS_somhFbEXCrdWUDjCbA) - [내부 비즈니스 위치 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-model-business-location-form.html?contentId=huopJRTAxKDOPUnHvrLchw) - [권장 프로세스를 위한 큐 등록 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/ra-queue-registration-form.html?contentId=2T_jDZh_ODKPw3KkwWHtzQ) - [서비스 정의 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-definition-form-fields.html?contentId=OEio3w_Q7LZkKxhtvf3K2Q) - [판매된 제품 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/sold-product-form.html?contentId=1X4cU_7Q~8BgBcNDmi6EPA) - [작업 계획 템플릿 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-template-form.html?contentId=~vfc8rvY4CtYUIs51dmkBQ) - [템플릿 항목 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-template-item-form.html?contentId=d9yCTiuByjLevp9R3RKjqA) - [템플릿 항목 조건 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-template-item-condition-form.html?contentId=jGDIVn~CVy~D2moB5IZlmQ) - [작업 계획 템플릿 액세스 기록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/task-plan-template-access-record.html?contentId=KblfzWRcGxaaJjk5eAPIpQ) - [CSM 쿼리 규칙](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-query-rules.html?contentId=cFBbZZXGgRN_3a5jt0189w) - [고객 서비스 관리와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_InstalledWithCustomerService.html?contentId=YyDqbYzgJsu1eCUddIT3Kg) - [고객 서비스 관리 앱과 함께 설치되는 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_TIWCustomerService.html?contentId=eyU17xyTUb6vWZJs3~peyQ) - [고객 서비스 관리 앱과 함께 설치되는 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_PropInstallWcustServ.html?contentId=uoL4NeHhfBiKDlu0EzYPTw) - [고객 서비스 관리와 함께 설치되는 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_RolesInstalledWithCustomerService.html?contentId=ozDABxvVGAvZbW~374iWUQ) - [내부 사용자 데이터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-internal-user-data.html?contentId=L3~ygh~OcAPL0Uj3POmQYQ) - [고객 서비스 관리의 비즈니스 이해 관계자](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/business-stakeholder-for-csm.html?contentId=8N3o5OxReeTZ3lOysMkjjw) - [CSM의 명시적 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/explicit-roles-in-csm.html?contentId=up0XknN_LSXJbzEKVEO1mA) - [외부 사용자에게 테이블에 대한 접근 권한 제공](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/t_ProvideExternalUsersAccessToTables.html?contentId=rstWC3WakLhRa8WqzDH6Rg) - [사용자 지정 사용자 역할 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/creating-custom-csm-user-roles.html?contentId=rQ4AKVq8SqeRHafGXgW75Q) - [고객 서비스 관리 앱과 함께 설치되는 스크립트 포함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_ScrIncInstallWCustServ.html?contentId=pNiYk_voI8ngGJiZCLW9Nw) - [고객 서비스 관리 앱과 함께 설치되는 클라이언트 스크립트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_ClientScriptInsWCustServ.html?contentId=EUdj4FATy4AG1kKS0WE~ew) - [고객 서비스 관리 앱과 함께 설치되는 비즈니스 규칙](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_BRIWCustomerService.html?contentId=NLNIMw6N1y92724haiCHHQ) - [CSM 작업 공간과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/installed-with-cust-serv-workspace.html?contentId=Dk34yJAwV0FEqZinR4qa2g) - [고객 서비스 관리용 추가 플러그인과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/inst-wi-cust-serv-addtl-plugins.html?contentId=Gy7mKYADz8a_btFFYLTWmg) - [CTI 소프트폰과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_InstalledWithCCTISoftphone.html?contentId=A3snco0_~6fJ5Eg~ffWOEQ) - [고객 서비스 CTI 데모 데이터와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_InstalledWithCustServCTIDemoData.html?contentId=qlzI7Ne5x8b_I87e8a541A) - [OpenFrame과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_InstalledWithOpenFrame.html?contentId=mERyJfaTCbmVzbbUByTfAg) - [특별 처리 메모와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_InstalledWithSpecHandNotes.html?contentId=SOtNHxNvnqsfgkRaLv1LRQ) - [대상 지정 커뮤니케이션과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_TargetCommInstalledComponents.html?contentId=FzR5GYpls9Unba3iag6Xyg) - [지식 제품 권리와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_KnowProdEntitlementCompInstalled.html?contentId=wlBYXymRONIxda9mEQ_0VQ) - [셀프 서비스 암호 재설정과 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/r_InstalledWithSSPasswordReset.html?contentId=rKg0ULvBPAs_PEDGI3bMRQ) - [참여 메신저와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/installed-with-engagement-messenger.html?contentId=0WON9L6GTDmFpH6WeUL~2A) - [케이스 라인 및 워크플로우와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/csm-case-mgmt-case-lines-install-comp.html?contentId=YEy7qoIHau4gpCV8uPPutQ) - [CSM용 이메일 상호작용 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/email-interaction-for-csm-reference-section.html?contentId=W9KbcHEqDoq7Uoi3nu9TgA) - [CSM용 이메일 상호작용에 대한 연락처 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/contact-form-eaai.html?contentId=FLbEj3DIaUVHOBMAfpDFeg) - [이메일 상호작용 섹션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/email-interaction-page.html?contentId=GNBhjSCaQ2UFF6m9nJ8XMQ) - [이메일 상호작용에 대한 마무리 코드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/wrap-up-codes-email-interactions-r.html?contentId=YUp_FjSmXxRoHWULoNkHBA) - [참여 메신저에서 지원되는 기능 컨텍스트 매개변수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/contextual-launch-supported-features.html?contentId=EjNDCze7Tz_m~Yp5559m2g) - [참여 메신저 번역 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/em-translation-tables.html?contentId=TRoIvcrFFin5pSSKAtqHBw) - [고객 계약 및 권리 참조](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/pss-reference.html?contentId=GmtAXmt1pFpiJ6x9aj6kxQ) - [고객 계약 수명주기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/life-cycle-management.html?contentId=rkkoDdZu0xksZ_Nl0jTNRQ) - [고객 계약 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-contract-form.html?contentId=iRnJds9CBbV3A29x3dd8iw) - [고객 계약 라인 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/service-contract-line-form.html?contentId=3I0Gygp0XSGej8qdmbZ56Q) - [권리 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/entitlement-form.html?contentId=6u5Crti2jiVyDCKVP3fA6A) - [판매된 제품 대상 양식](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/sold-product-covered-form.html?contentId=a9ZPOjNZ3a~gMIDFUWy9jw) - [B2B2C 데이터 모델에 필요한 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/rolesforb2b2c.html?contentId=AeIVHl91lvuVThpvs3hk5w) - [고객 서비스 아웃소싱을 위한 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/roles-ocs.html?contentId=zX8~yEtuZWp6IqiZN6~tcA) - [CSM 역할](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/customer-service-management-roles.html?contentId=N9M56_pLGRkZzQzNuwu4vw) - [설치 기반 관리를 위한 데이터 분류](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/data-classification-for-install-base-management.html?contentId=HAYlHIZ1mSw2_E4Cy2UX3A) - [이름이 변경된 엔터티](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/renamed-entities.html?contentId=KynlHLVuBxXvepuHpbR_IQ) - [고객 서비스를 위한 워크포스 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configurable-wfo-cs.html?contentId=JMlexvO5XKq2LwGOG2d~5w) - [탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/explore-configurable-wfo-cs.html?contentId=Rx1ursuMxaSAbx8ysYGGfQ) - [관리자 작업 공간 방문 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/csm-configurable-manager-workspace-dashboards-new.html?contentId=2lUX5S3V0~gv59xOzoHJ6w) - [채널 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/explore-channels-configurable-wfo-cs.html?contentId=9J286rdpxm43jnBV7YU~8g) - [예 - 를 사용하는 채널 관리 고객 서비스를 위한 워크포스 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/example-channel-management-configurable-wfo-cs.html?contentId=zELEqrcou~qBVcMQfJBvcg) - [예약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/explore-scheduling-configurable-wfo-cs.html?contentId=Kn2zBQ1tfTT8RdwdyIph~A) - [예제 - 다음을 사용하여 일정 예약 고객 서비스를 위한 워크포스 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/example-scheduling-configurable-wfo-cs.html?contentId=DqEFUL59CXnGtHww8NTzLQ) - [일정 준수](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/schedule-adherence-configurable-wfo-cs.html?contentId=1coiAs~A2spdwOet7Uf_Cw) - [작업 스케줄러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-scheduling-wfo-cs.html?contentId=WFVZoUWfAb1seS_HwyROeg) - [요구 예측](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/explore-demand-forecast-configurable-wfo-cs.html?contentId=0aDf7WZnYACETYGjkHIhrA) - [팀](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/explore-teams-configurable-wfo-cs.html?contentId=_n2YfT7xdXZ05RwYuYo2UQ) - [예 - 를 사용하는 팀 고객 서비스를 위한 워크포스 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/example-teams-configurable-wfo-cs.html?contentId=BpJAqfyYJDJk2S5pVVtyxA) - [코칭](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/explore-coaching-configurable-wfo-cs.html?contentId=HWUsYuYbflHaDZHcwjKl2w) - [예 - 다음을 사용한 코칭 고객 서비스를 위한 워크포스 최적화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/example-coaching-configurable-wfo-cs.html?contentId=geugXmMkqV5L68_CXZ2Zgw) - [구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setup-configurable-wfo-cs.html?contentId=KaQleIJn93~OR6K0SY9s9Q) - [고객 서비스를 위한 워크포스 최적화 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/request-configurable-wfo-cs.html?contentId=k6IaAozOhbv05qbcDbi3QA) - [고객 서비스를 위한 워크포스 최적화와 함께 설치되는 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/components-installed-configurable-wfo-cs.html?contentId=aSBHZb4YwJNAwx3jqqbQlA) - [채널 관리 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/decouple-channel-management-dependencies-from-wfo.html?contentId=LJ9TJ4g5rND7_2LxPB7XUw) - [작업 스케줄러 구성요소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-scheduler-wfo-cs-reference.html?contentId=oeCUTmsdcAw68fvXe3K3Ng) - [도메인 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/domain-separation-configurable-wfo-cs.html?contentId=iQV~0igeHbGX3Q7KehvYYQ) - [관리자 작업 공간 방문 페이지 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-configurable-csm-landing-page.html?contentId=UtCxtTF4yXpuepWKD3MqIA) - [관리자 작업 공간 속성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/manager-workspace-properties.html?contentId=hLZRM8l_C78xS2rkOXgNXw) - [관리자용 필터 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configuring-filters-manager-configurable-workspace.html?contentId=bGdFyZfDmnOZ~W4lzL8vbA) - [서비스 채널 및 큐 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setup-channels-queues-configurable-wfo-cs.html?contentId=igOo5N6WleMf8uqYfsecJQ) - [일정 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setup-scheduling-configurable-wfo-cs.html?contentId=kJ32VVeK6Tbm1EK5R9gEaQ) - [과 팀 달력 동기화 Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/synch-cal-msoutlook-wfo-cs.html?contentId=iw9FSJsDnEqcml9CuhyH5A) - [고객 서비스 팀 인력 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setting-teams-configurable-wfo-cs.html?contentId=LpT_FS~jfWsqYNZS9L20mQ) - [워크포스 최적화 코칭 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setup-coaching-configurable-wfo-cs.html?contentId=vkXyc~NiQEFWu112Sstnnw) - [고객 서비스를 위한 워크포스 최적화 의 개요 탭에 코칭표시할 표시기 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/add-property-coaching-quality-indicator-configurable-wfo-cs.html?contentId=_ghBgdcVWrMXg9DKQWn3yQ) - [기술 예측 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setting-up-skill-prediction-configurable-cs.html?contentId=LpLT2~_dkao1sv1FGQBEQw) - [학습 탭에 표시할 목록 메뉴 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configure-listmenu-configurable-wfo-cs.html?contentId=GP~oh7QHWo3hHRtTINSKoA) - [코칭과 학습 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/integrate-learning-third-party-configurable-wfo-cs.html?contentId=Oyu91qxtGxInM5Egw~a_Mw) - [외부 콘텐츠 통합 소스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/integration-source-coaching-with-learning-coaching-wfo-cs.html?contentId=HbkvrYCncdCFmejJWJneoA) - [수요 예측 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configuring-demand-forecast-configurable-wfo-cs.html?contentId=l_c21O5cJPemn9zvDslpGA) - [데이터 수집 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configure-data-collection-demand-forecast.html?contentId=mpWWl2trhg2rGULGDD8uNQ) - [예측 매개변수를 수정하여 예측 데이터 시각화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/modify-demand-forecast-parameters-configurable-wfo.html?contentId=_204OppGWixA2cYb5bMTkw) - [예측에 대한 수동 조정 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-manual-adjustment-forecast-configurable-wfo.html?contentId=fnx5wyJ2BV0LuA2qq2oiGg) - [15분 예측으로 마이그레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/migrate-15-minute-forecasting.html?contentId=9nBfCx22knOhygSbyf9X~w) - [작업 스케줄러 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setting-up-work-scheduler-wfo-cs.html?contentId=4covkbANwtbpjHFRpikXbw) - [넥스트 경험 UI 빌더를 사용하여 작업 스케줄러 카드 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/customize-workscheduler-card-wfo-cs.html?contentId=1kUhzBJB1Wyv0vH13FhIug) - [작업 구성 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setup-work-scheduler-wfo-cs.html?contentId=Z4pdS_IHcdAsG3EiCB4FYQ) - [넥스트 경험 UI 빌더를 사용하여 작업 스케줄러 카드 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-workscheduler-card-wfo-cs.html?contentId=A8RTKREZNouJZED_5ybl0A) - [작업 스케줄러에 대한 클라이언트 상태 매개변수 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-client-state-params-wfo-cs.html?contentId=Xg28SD39lVk2hWG4Z6KNdg) - [작업 스케줄러에 대한 페이지 스크립트 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-page-scripts-wfo-cs.html?contentId=JpEUskY7jRnFvjOnptl9lA) - [페이지 구성에서 작업 스케줄러 workItem 속성 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-page-properties-wfo-cs.html?contentId=HminTfNNocTSxrFGHy688A) - [작업 스케줄러에 대한 이벤트 매핑 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-event-mapping-wfo-cs.html?contentId=bNmpUOvJaz28Jh5a5u_q~g) - [작업 스케줄러의 컨테이너 구성요소 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-card-based-container-wfo-cs.html?contentId=RrMoGxv27WJ7Dx135r0qkw) - [카드 제목 구성요소 구성 작업 스케줄러](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-card-based-header-wfo-cs.html?contentId=nzZOuaFkwtq4sh5G9PJKbA) - [카드의 작업 스케줄러 표시 유형 구성요소 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-stacked-component-wfo-cs.html?contentId=Qwk4~7b26Ri6_xzL8YiY1Q) - [작업 스케줄러에 대한 아바타 구성요소 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-sched-avatar-component-wfo-cs.html?contentId=lycNgedhWfYntcU_iteG7w) - [작업 스케줄러 카드를 작업 구성에 연결](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/associate-card-config-wfo-cs.html?contentId=R8ZAmNKWUPNaoYG4cpRQZw) - [작업 스케줄러에 대한 확장점 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-work-sched-ext-points-wfo-cs.html?contentId=ClLauioGxQKv_rXNFBtJwA) - [사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/use-configurable-wfo-cs.html?contentId=MurM~Sqrk0Az~2bgKZhwSg) - [고객 서비스를 위한 워크포스 최적화 관리자 작업 공간 방문 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/wfo-cs-manager-landing-page-new.html?contentId=7pJjWBvwl68uKl6SFjjAxA) - [운영 인사이트를 위한 관리자 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/manager-dashboard-for-operational-insights.html?contentId=QN1fZ0dL4uVsTFFpFCbvrA) - [채널 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configurable-channels-wfo-cs.html?contentId=oS9tgh1sAnNHDEohjeu9LA) - [채널 관리 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/use-channels-configurable-wfo-cs.html?contentId=l2NpEWQ6KhRIWibeFloJtA) - [음성 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/configurable-servicenow-voice-cs.html?contentId=dQ6K5vnNf1by0kasgdsjcg) - [CSM용 큐를 인스턴스에 ServiceNow 연결 Amazon Connect](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/setup-amazonconnect-configurable-csm.html?contentId=~Pvcxo6sh7MHuBE8J8pB7Q) - [에이전트 통화 수신, 모니터링 또는 끼어들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/listen-agent-call-configurable-wfo-cs.html?contentId=qVJqCwK6gHMFTspGrumJBA) - [Amazon Connect 녹취록 및 감정 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/analyze-transcripts-sentiments-configurable-wfo-cs.html?contentId=CGSfMvz3GHEjCZQ~gTjC~g) - [기술 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/analyze-skill-usage-teams-configurable-wfo-cs.html?contentId=Zy4xjYvRS3XSGdJAn~_xgw) - [작업 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-scheduler-wfo-cs.html?contentId=0wgeMymC1OvAkfn6i4Iyuw) - [팀의 기술과 역량에 따라 작업 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/track-tasks-teams-wfo-cs.html?contentId=BRH~loBl1jOSbz3cauIvmA) - [작업 스케줄러에서 일치 규칙에 대한 기준 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/assignment-rules-work-scheduler-wfo-cs.html?contentId=WLQsjRmPvsyfLzKgB6Jnwg) - [작업 스케줄러의 작업 항목에 대한 일치 기준](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/work-items-assignment-matching-criteria-wfo-cs.html?contentId=GzzH3WnLAb5bl9BRkfteVQ) - [일정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/scheduling-configurable-wfo-cs.html?contentId=rWWjdj6eyFm7pPt_p5j65w) - [교대조 계획 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-shift-plan-configurable-wfo-cs.html?contentId=8pGbsQVed5hynDiTdcl5nQ) - [일정 계획 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-schedule-plan-configurable-wfo-cs.html?contentId=pgLjZIUWMZ6so9_k2RZOLw) - [팀 범위를 볼 수 있도록 일정 계획 게시](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/generate-preview-schedule-plan-configurable-wfo-cs.html?contentId=rha~bMjdjBh_jj69WZDqgQ) - [팀 일정 추적 및 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/track-manage-teams-schedule-configurable-wfo.html?contentId=V~p59Xz6LnCVnFSQouHxCA) - [반복 회의 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/create-recurring-meeting-wfo.html?contentId=EpLH3DLTzL90y85XTtQb0A) - [에이전트의 일정 준수 모니터링](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/view-schedule-adherence-configurable-wfo.html?contentId=gTVpnyJtVAIUXoNpdjj4hA) - [작업 시간 요약 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/analyze-time-worked-summary-configurable-wfo-cs.html?contentId=UhRcfSVFmxYcnwIzPDLDfQ) - [수요 예측을 사용하여 인력 수급 상태 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/analyze-staff-alignment-configurable-wfo-cs.html?contentId=dQSYLXFr8SSWFIbjJq4fSw) - [팀 달력에 이벤트 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/adding-event-calendar-configurable-wfo-cs.html?contentId=nKXkBxytv~q3w3fPtx3Bew) - [에이전트 교대조 교환](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/swap-agent-shifts-configurable-wfo-cs.html?contentId=XcWoWZM42g7DqFg~Sz~kzw) - [팀이 근무 교대조에 등록할 수 있도록 지원](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/agent-shift-signup-wfo-csm.html?contentId=74O1AKEw9oKjDn6gdTfECg) - [기본 교대조에 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/sign-up-preferred-shifts-wfo-csm.html?contentId=DdxhRgoCKHxVydBOvVehiw) - [이벤트 유형에 대한 사용자 기준 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/und-user-criteria-event-types.html?contentId=lUgaxH3EvLA0OpV1btn1aA) - [팀](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/teams-configurable-wfo-cs.html?contentId=wwJmdMgA5es4NaIlTzKGKQ) - [코칭](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/coaching-configurable-wfo-cs.html?contentId=aHncc0MIMXWFwm6esYdamg) - [모바일 환경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/workforce-optimization-for-customer-service/wfo-configurable-mobile-interface.html?contentId=mmnbV2C8jfexzZBZKACdpQ) - [CSM용 Now Assist](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm.html?contentId=8EFKkH6pzblqsN9rhSQ2kQ) - [탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-exploring.html?contentId=Lk3k9wmeYBf~mt~OQSGrQQ) - [지원 정보](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-supporting-info.html?contentId=A5QdYBDH9QI0kV3HBiwnfw) - [구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-configuring.html?contentId=uzeZz1oYczakoesEnpIAwA) - [설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm.html?contentId=iMng7O16MCYmGEll26bDrA) - [Now Assist 기술 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm-skills_0.html?contentId=7_UfJ26Ccl6l1fcWxBfxFA) - [채팅 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-chat-summarization-in-now-assist_0.html?contentId=34JLXgF2h12_S~SlG1qz8w) - [호출 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-call-summarization-in-now-assist_0.html?contentId=w8TVDnLMMYn6wbQgBd90xg) - [해결 메모 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-resolution-notes-generation-in-now-assist_0.html?contentId=xJ73tSAwbGAOf8cR_7i51g) - [지식 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-knowledge-generation-in-now-assist_0.html?contentId=E1nNOBl0wJ6qHd5PRP5Ejg) - [채팅 권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-chat-reply-recommendation-in-now-assist_0.html?contentId=QAvDDwfNd9byn5jnCDWRhg) - [이메일 권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-email-reply-recommendation-in-now-assist.html?contentId=0WBv8_WI9f~o7~zl6Si_jA) - [확장된 테이블 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-extended-table-support-for-the-email-reply-recommendation-skill.html?contentId=iappVeQ8vmXniRYf6AO_RA) - [감정 분석 케이스](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-sentiment-analysis-in-now-assist.html?contentId=Q80v3TO_YM11dKOKVPzUSA) - [인사이트 필드 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/change-sentiment-analysis-insight-to-use-different-field.html?contentId=dnWpDLOc9AKkIdzRs_ZRRg) - [제안된 단계](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-suggested-steps-generatin-in-now-assist.html?contentId=9hqShiYUERjStJNHjRCEjQ) - [사이드바 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-sidebar-summarization-in-now-assist.html?contentId=IYembDU2ncVH5xLejYRC0A) - [케이스 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/case-summarization-generation-in-now-assist.html?contentId=hz5Ymz4pe7XPPiSMN3SaCw) - [활동 응답 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-activity-response-generation.html?contentId=PJiIURmQa5z1sdENNGA5NA) - [인기 주제 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-trending-topics-dashboard.html?contentId=p3PutiHDWQn2vQvDpWFsIw) - [새 필터 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/add-a-new-filter.html?contentId=bmAqdjW7WYIpRvBkx16Q9Q) - [그래프 유형 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/change-graph-visualization.html?contentId=7cuGmw9m1KDjGz47Gdt59g) - [인사이트 필드 변경](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/change-insight-to-use-a-different-field.html?contentId=gDUaWN8uJGCMoTI6TnmhWw) - [자동 품질 보증](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/quality-assurance-management.html?contentId=2HD~sJ5smvNc_rYYyGGIzA) - [기술 복사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/copy-quality-assurance-management-skill.html?contentId=Srjq9I4EXyZH93CKEbihFw) - [기술 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/edit-quality-assurance-management-skill.html?contentId=1c_0l_Qea3nKxXEKNax3og) - [기본 시스템에서 매개변수 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/edit-a-parameter-in-base-system.html?contentId=c7k1yysei6W5vpWiC3Imzg) - [기존 사용자 지정 범주에 사용자 지정 매개변수 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/add-new-custom-parameter-to-an-existing-custom-category.html?contentId=4R~7EQfRi3yjInykR14Z9g) - [새 범주에 사용자 지정 매개변수 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/add-new-custom-parameter-to-a-new-category.html?contentId=rjkfm8tH2BP9NfrBGZtAdQ) - [사용자 지정 매개변수 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/edit-a-custom-parameter.html?contentId=lAzxMUx8oRnWkTxrA7QSyQ) - [새 범주 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/add-new-category.html?contentId=0N8va9Yar2i0u90hWCwD2w) - [사용자 지정 범주 편집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/edit-custom-category.html?contentId=BVAUxHkKfCAZ5jSjjOCdfA) - [기술 입력 및 트리거](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/additional-skill-input-and-trigger-information-for-now-assist_0.html?contentId=g5rlyBAvFpycWRmEfbdoSw) - [상호작용에 대한 서비스 권장 사항](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-service-recommendations-int.html?contentId=~aq0e6vhUMFyM3YgkZ4ZYw) - [Now Assist 보호자 CSM 필터](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-guardian-csm-filters.html?contentId=ZzjagDZE1jYiDcEHr~Kquw) - [배너](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-record-banner.html?contentId=BDrAD1fgfHcVcYekndvVHA) - [제안 솔루션 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-config-propose-solution.html?contentId=7E0cmCYJoS6T2Q32rtkI4w) - [케이스 요약 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/customize-a-now-assist-for-csm-skill.html?contentId=MEaiqr9~fIxnvprfBnywfw) - [도메인 분리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/domain-separation-in-now-assist-for-csm.html?contentId=guQgUrePfXKfq00wZpiPAA) - [계정을 생성하여 도메인 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/create-domain-by-creating-an-account-for-csm.html?contentId=DM8iDdyAKXE8X04MnBfzzA) - [도메인에서 기술 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-skills-in-domain-for-now-assist-for-csm.html?contentId=vOjv~3yESseTGWMAJ358hg) - [가상 에이전트에서 구성 Now Assist](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-now-assist-for-customer-service-management-csm-in-virtual-agent.html?contentId=6gClLABMgtsE8almemCkgg) - [대화형 플로우에 대한 접근 제어 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-access-control-for-conversational-flows.html?contentId=0zN1lPv6WQxk8TOskJZ3ZA) - [기술 클론](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/clone-the-now-assist-for-csm-skills.html?contentId=uzP0aXd97PA2qbzH~VSc6A) - [기술 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/customizing-now-assist-skills.html?contentId=Z9GvpeYOchcdEOnimt16vA) - [케이스 필드의 컨텍스트 메뉴 사용자 지정 Now Assist](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/customize-now-assist-context-menu-for-skills.html?contentId=EDYePAenUPV0Ig8CO~U0EQ) - [포털 케이스 양식에서 Now Assist 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/set-up-now-assist-in-the-portal-case-form.html?contentId=xYuDd3_p9FFjra5JYMlK5g) - [기술 성과 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/skills-performnace-dashboard.html?contentId=EgKbIpaj41zQbVhYbADWFw) - [AI 워크플로우 패턴](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/ai-workflow-pattern-in-customer-service-management.html?contentId=xC38gfMqEkWmABH7TlFJhw) - [문제 해결 단계 설정 식별 AI 에이전트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/configure-ai-search-troubleshooting-ai-agent.html?contentId=ZrxkQQEVX~cCRmqfTNSy6Q) - [검색하여 가져온 도구 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/enhance-search-retrieval-tool-troubleshooting-steps-ai-agent.html?contentId=hv9uWI5fP5lEFq3uXgU_4g) - [생성형 AI 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-using.html?contentId=lX0KqHLXooiuUG4qKC52Wg) - [채팅 대화 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-summarize-chat.html?contentId=1mwdeQHY70KA5Nd9gEsquQ) - [사이드바 토론 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/summarize-sidebar-conversations.html?contentId=jA_I3~3AZNjvo7GLNSTcIg) - [채팅 권장 사항 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/generate-chat-reply-recommendations.html?contentId=FcaEqOTuxfSryjAf~HN~lQ) - [케이스 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-summarize-case.html?contentId=xDI4nsHekALAWVzvFh0y2Q) - [이메일 응답 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/generate-email-reply-recommendations.html?contentId=S6zJxYfNq6SjHDppgvhuYw) - [해결 메모 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/now-assist-csm-generate-resolution.html?contentId=Le3TR5NFd2k~92yqp8DNqg) - [지식 문서 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/Now-Assist-generate-article-csm-workspace.html?contentId=eyR15xZwWrG8SyiaOKsRuw) - [호출 요약](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/summarize-a-call-by-using-now-assist-for-customer-service-management-csm.html?contentId=UC5gVEHT0_WPnxoCKG667g) - [패널의 대화형 검색 Now Assist](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/using-conversational-search-in-now-assist-panel.html?contentId=mJH3GydHRir~fFI_x~PlbQ) - [가상 에이전트의 예약 도우미](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/using-scheduling-assistant-via-genai-in-virtual-agent.html?contentId=luLo4Bw3x_WA20bSXuapJg) - [제안된 단계 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/suggested-steps-generation-in-now-assist-for-customer-service-management-csm.html?contentId=HeC00MTA8y9403s35t~PtA) - [감정 분석](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/analyze-sentiments-in-now-assist-for-csm.html?contentId=FYSMDkDDCBwZK2EU_VR8eg) - [패널에서 생성형 AI Now Assist 요청](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/request-gen-ai-capabilities-csm-now-assist-panel.html?contentId=GpDyX_59_yRw9f9rUgn6kw) - [감정 분석 대시보드 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/use-sentiment-analysis-dashboard.html?contentId=y7wgLToUQZ5eDtPMf5sINg) - [인기 주제 대시보드 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/view-trending-topics-dashboard.html?contentId=kh9zoZOe8~k0qJQTksSMYA) - [활동 스트림 응답 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/generate-a-recommendation-to-respond-to-an-activity.html?contentId=vAP1Hhugq71E_O5zdaXo5w) - [자동화된 품질 보증 대시보드를 라이브 에이전트로 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/use-quality-assurance-dashboard-as-an-agent.html?contentId=Dfbv4MDcEB_Cjm7suuTT8w) - [관리자로서 자동화된 품질 보증 대시보드 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/use-quality-assurance-dashboard-as-a-manager.html?contentId=zVr63VXo~M8WMx53lO25bw) - [서비스 정의 권장 사항에 따라 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/use-service-definition-rec.html?contentId=RgE8yR65HoyWQvHNjEgJLA) - [문제 해결 단계 식별 AI 에이전트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/troubleshooting-steps-identification-ai-agent.html?contentId=NiaiB8q0A4g_p1vMlnKu8Q) - [CSM에서 에이전틱 AI 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/csm-ai-agents-use-cases.html?contentId=6dTuUONQWATUK8d50A2UJw) - [케이스 분류 에이전트 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/case-resolving-use-case.html?contentId=r7xbc_rd2a7BjtnKGC9weQ) - [고객 360 인사이트 에이전틱 워크플로우 제공](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/customer-service-management-ai-agent-collection-customer-360.html?contentId=H5q6dxQhGYrGqox3KqRkOA) - [불만 케이스 처리 수집 속도를 높입니다.](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/accelerate-complaint-case-handling.html?contentId=3xBgozC_VUEGwYbq~w0Sig) - [불만 케이스(CSM)용 Now Assist 애플리케이션 설치](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-collection.html?contentId=AimNPi8B5e2wRzIQtKiALA) - [불만 케이스 처리 속도를 높입니다. 에이전틱 워크플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html?contentId=wMsjEpzx2C82Kcwjr1HrNA) - [AI 음성 에이전트](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/now-assist-for-csm/voice-ai-agent.html?contentId=VAsR_ofWO~7pfOL0HZo89g) - [커뮤니티](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/servicenow-communities.html?contentId=QYD1_gKDBafwEyKKUnwylQ) - [커뮤니티 탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/exploring-communities.html?contentId=NaEmm3n6QIDJVEVZ_2_6og) - [도메인 분리 및 커뮤니티](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/domain-separation-communities.html?contentId=B7y8kq9mn8ZO1ZL~t0ZKwQ) - [커뮤니티 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-communities.html?contentId=8bYzHgT6lU5eCKmccNqQUQ) - [커뮤니티 컨텐츠 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/c_communities-content-types.html?contentId=8nrEETnqvAybot4ih7HcbQ) - [블로그 게시 일정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-blog-publish-schedule.html?contentId=dYFZXLW2yMRXnBx6_Xpm1Q) - [커뮤니티 피드백 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/feedback-types.html?contentId=o7oK2TLYkS8lQRS47WpJhA) - [커뮤니티 접근 유형](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/access-types.html?contentId=~YxPItWXKirk9Fse_Xxnwg) - [플랫폼 분석 솔루션 커뮤니티 용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/communities-content-pack.html?contentId=PzuA6coNFjwXks747i0QTg) - [성과 대시보드 보기 커뮤니티](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/view-communities-dashboard.html?contentId=tDjlSz46xuP5r~dR1LpaSQ) - [커뮤니티 대시보드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/communities-dashboard.html?contentId=Bdk2WuisDzSDBukmPlmnPQ) - [커뮤니티로 소셜 Q&A 데이터 마이그레이션](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/migrate-socialqa.html?contentId=WAoQGWaiqomupgIcVC8oMQ) - [커뮤니티 로그 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/view-community-logs.html?contentId=4E~0wh_fTHBeS5nmu5D_kQ) - [커뮤니티 피드백 및 책갈피 테이블 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/view-feedback-bookmark-tables.html?contentId=oZ4rkuMaRRI7UQMWE5O71w) - [토론에서 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/case-management-integration.html?contentId=mz6pKqaPC6ISC~G5AdmFfw) - [토론에서 생성되는 케이스 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/case-mgmt-integration-administer.html?contentId=mqzdsZ26~0r9MgbPT6Dpdg) - [지식 수집 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/communities-km-integration-configure.html?contentId=JXE~7NWI6XH02WZinWHZJA) - [커뮤니티 플러그인 활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/activate-communities.html?contentId=hwGnGgLWqwA0DugfozA0_Q) - [관리자를 위한 커뮤니티 설정 가이드](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/r_setup-communities-admin.html?contentId=_QWMhNBGn24palu7DVctLA) - [커뮤니티 컨텐츠 유형 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/enable-content-types-for-community.html?contentId=Q8lnC_zxgGLXZ0D9zRt1tw) - [커뮤니티의 비디오 소스 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-video-configuration.html?contentId=S~_xUEJOZORkfKZyZGBrLw) - [커뮤니티 포럼 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-forums-topics.html?contentId=nL4udm1UanmjhTyNZ_i7EA) - [포럼 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-forum.html?contentId=is~wEn7EfTG7j92U8mF2Jg) - [포럼의 컨텐츠 유형 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/add-content-type-to-forum.html?contentId=7CYGpFfsRRhAplwerJ0bmQ) - [포럼의 구성원이 될 사용자 초대](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/invite-users-forum.html?contentId=VKHuFhEl51w0kJsOGcl8Nw) - [포럼 구성원 자격 승인](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/approve-forum-memberships.html?contentId=4MuKyECseZwTJQCy5YF28Q) - [항목 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-topic.html?contentId=s7jqZoQUghxO55xITU9RUQ) - [포럼에 주제 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/add-topic-to-forum.html?contentId=ticCLSZ6ankjbVGaKTfH0Q) - [커뮤니티에서 주제 비활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/disable-topics.html?contentId=2gjQPDGAYp~cNGtDWWOStw) - [하위 포럼 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-sub-forum.html?contentId=BIS7IrXQQoubAiS5D0jjhw) - [포럼 컨텐츠 이동](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/move-forum-content.html?contentId=l_bQSJ7cbz~XWXHpD1Nqwg) - [포럼 및 사용자 권한 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/communities-permissions.html?contentId=HLAsE2AfT_nmzUyN8MRxRw) - [포럼 사용자 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/add-user.html?contentId=iMx2qEHxOksflmn3oPHbcA) - [포럼 사용자에 구성원 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/add-members-to-forum-user.html?contentId=z7CwWxWIpXMJgdAU66RH5w) - [권한 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-permission.html?contentId=1_ie9X2MUExVgEgI08y_rA) - [권한에 접근 유형 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/define-access-type-permission.html?contentId=kFy0xG2Rdh4yFX62IxtB1A) - [권한에 컨텐츠 유형 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/add-content-types-permission.html?contentId=Yo5SBDZbGcMdiIlD6E23gw) - [권한 예외 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/manage-permission-exceptions.html?contentId=DeN~AXFZKiXmVajUYtUXvw) - [권한 복제](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/clone-permission.html?contentId=3xPf98YmiZyLsbPFTvrSPA) - [포럼 권한 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-forum-permission.html?contentId=5PD9B~wHBm5RrVOF~27bxw) - [상위 포럼에서 권한 복사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/copy-permissions-from-parent-forum.html?contentId=3HmHWzk56DjQ4I_Pclci2g) - [포럼에서 권한 복사](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/copy-permissions-from-another-forum.html?contentId=POp8PEJM~UcnVEICAdVYWg) - [사용자 권한 디버깅](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/debug-user-permissions.html?contentId=6UDcHqgEC8MaiVuaPLbK4A) - [커뮤니티 프로파일 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-community-profile.html?contentId=oOzLg2ZKRvrUVF0X1FKpCg) - [커뮤니티 프로파일의 가상 사용자 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-new-persona.html?contentId=RbGI74dSJ0syAmFS1FcPJw) - [커뮤니티 프로파일 필드 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-profile-field.html?contentId=ukn93WWiWK9c0taPTHZHFQ) - [커뮤니티 프로파일에 대한 가상 사용자 필드 매핑 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-persona-field-mapping.html?contentId=nat8TELIb~fqKraw1Nb85Q) - [커뮤니티 사용 약관 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-terms-conditions.html?contentId=4QbwKmo64O572FFllZshPg) - [사용자가 커뮤니티에 셀프 등록할 수 있도록 허용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-registration.html?contentId=DqSkDNi83dDpysm5bmvynA) - [커뮤니티 중재](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/moderate-communities.html?contentId=LTqJqmuhPqZN7IT2G0K9oQ) - [일반 중재 설정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-general-settings-moderation.html?contentId=VFDUYbeH8isHPbGEF4TRtQ) - [새 사용자에 대한 중재 설정 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/define-moderation-new-users.html?contentId=T8~U5m0mMwRyk37rjhHVHw) - [할당 그룹에 조정 작업 할당](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/assign-moderation-task-assignment-group.html?contentId=VcUq6P~9aCI8nRMZVhxiMw) - [남용 보고 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-abuse-reporting.html?contentId=eyuJeimTVHbUhXC6sxk1rw) - [사용자 금지 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-banning.html?contentId=lUoNzZBikvYrp9nqvQ_2Qg) - [중재 필터 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-moderation-filters.html?contentId=CbfLqNgCE9x39rKqn7RY6g) - [사용자 금지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/ban-a-user.html?contentId=qtqz34EoAr1U~Csgan9O6A) - [사용자 금지 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/ban-user-revoke-ban.html?contentId=~dph6cj2wNf6LFN~kiZmHQ) - [컨텐츠 승인 또는 거부](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/approve-reject-content.html?contentId=Hm4zhlFpAestzcSRtxXpcw) - [코멘트 사용 안 함](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/disable-comments.html?contentId=2vXDoeknNdQL8prI7vtWNg) - [컨텐츠 제거](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/remove-content.html?contentId=sUVtDr2DocZlP9F0s56YhQ) - [커뮤니티에서 지식 수집](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/create-knowledge-from-communities.html?contentId=B_WFadJmc6bqAWOVMOIkqQ) - [게임화(Gamification) 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/communities-gamification-administer.html?contentId=3pwTeE3fd~GfT4n4CukeDA) - [게임화(Gamification) 속성 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/gamification-configure-properties.html?contentId=fkBtur~RQllNkahqCsX9mQ) - [게임화(Gamification) 규칙 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/gamification-create-rule.html?contentId=p3D1HCqtRx0EPoRB2QKvfA) - [게임화(Gamification) 트랙 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/gamification-create-track.html?contentId=PJ32uCa79Oitlm73TvKBnA) - [게임화(Gamification) 배지 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/gamification-create-badge.html?contentId=h7hnM0KXwODvZRidlOCjQw) - [게임화(Gamification) 레벨 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/gamification-create-level-def.html?contentId=KDKBVL601iO0wuuLxWRcbw) - [게임화(Gamification) 레벨 범위 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/gamification-create-level-range.html?contentId=QtybxVIlibdPoE9XEEeM8g) - [커뮤니티 서비스 포털](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/community-service-portal.html?contentId=KAV3r~XsYqFw7q7gM0Xdlw) - [커뮤니티 서비스 포털 사용자 지정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/customize-community-service-portal.html?contentId=9ufDOVB8FJIQExcxy_ZtVw) - [커뮤니티 서비스 포털 헤더 메뉴 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/configure-unified-theme-portal.html?contentId=SfR1LS2x_~tZ8ZiQnagwWQ) - [커뮤니티 구성원에 대한 공지 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/manage-announcements.html?contentId=~5AzBdb3nLsG~gw3WiAh0g) - [SEO 데이터를 지원하는 커뮤니티 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/communities-seo-data.html?contentId=8NYzefp6Bbb59QUurJ_XxQ) - [커뮤니티 페이지의 SEO 수정](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/seo-communities-modify.html?contentId=iMM5JwbWXmMwMQgiLqrXCQ) - [커뮤니티 사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/using-communities.html?contentId=schW6r0fOdO7fzOuYwtHBQ) - [로그인한 사용자를 위한 커뮤니티 홈페이지 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/c_communities-service-portal.html?contentId=73~vGIBdFKglADaFjUpM4A) - [활동 피드 탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/navigating-activity-feed.html?contentId=yE7fy5~sh75vI1b2GEftzw) - [포럼 홈페이지 탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/forum-homepage.html?contentId=8ctPVT6PI8F~f3T2qvLRPw) - [로그인하지 않은 사용자를 위한 커뮤니티 홈페이지 기능](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/community-homepage-non-logged.html?contentId=6ilA83kE4~YdZ7TgHnqTZA) - [커뮤니티에 셀프 등록](https://servicenow-prod.fluidtopics.net/r/ko-KR/customer-service-management/communities/register-community.html?contentId=DsE9t0xXEOMR_MiOk_wptQ) - 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