---
sourceDocument: 호주 API 참조
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/ko-KR/api-reference

 Release :

    - australia

ft:locale :

    - ko-KR

ft:publication_title :

    - 호주 API 참조

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# 계층적 메시지

# 계층적 SOAP 메시지 {#ariaid-title1}

* 릴리스 버전: Australia
* 
* 업데이트 날짜 2026년 03월 12일
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 소요 시간: 1분

SOAP 메시지가 WSDL에서 설명하고 호출되는 계층 구조 웹 서비스에서 구성되면 `인시던트`, `u_custom_comments` 및 `u_comment_items` 레코드가 작성됩니다.

## 엔드포인트 URL

https://instance.service-now.com/incident.do?SOAP\&hierarchical=true

## 요청

    <soapenv:Envelope
        xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 
        xmlns:inc="http://www.service-now.com/incident">
       <soapenv:Header/>
       <soapenv:Body>
          <inc:insert>
             <short_description>test hierarchical</short_description>
             <u_custom_comments>
                <u_comment>comment 1</u_comment>
                <u_comment_type>travel</u_comment_type>
                <u_comment_items>
                   <u_name>name 1</u_name>
                   <u_value>value 1</u_value>
                </u_comment_items>
             </u_custom_comments>
          </inc:insert>
       </soapenv:Body>
    </soapenv:Envelope>

## 응답

    <soapenv:Envelope 
        xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 
        xmlns:inc="http://www.service-now.com/incident">
       <soapenv:Header/>
       <soapenv:Body>
          <insertResponse>
             <sys_id>8422ebe7c0a8006e7d23848c2dc8ba47</sys_id>
             <number>INC0010001</number>
          </insertResponse>
       </soapenv:Body>
    </soapenv:Envelope>