cURL 요청

이 예시에서는 모든 서비스 주문을 검색합니다.

curl --location --request GET 'http://instance.service-now.com/api/sn_tmf_api/order/serviceOrder' \
--user 'username':'password'

응답 본문.

[
    {
        "id": "bd30366ec3a83010abc8b5183c40dd92",
        "ponr": "true",
        "href": "/api/sn_tmf_api/order/serviceOrder/bd30366ec3a83010abc8b5183c40dd92",
        "completionDate": "2021-06-07T21:52:12.000Z",
        "expectedCompletionDate": "2018-01-14T20:07:40.000Z",
        "orderDate": "2021-06-08T05:34:59.000Z",
        "requestedCompletionDate": "2018-01-14T20:07:40.000Z",
        "requestedStartDate": "2018-01-14T20:07:40.000Z",
        "serviceOrderItem": [
            {
                "id": "100",
                "ponr": "true",
                "quantity": 1,
                "action": "add",
                "service": {
                    "@type": "Service",
                    "id": "4b5072aec3a83010abc8b5183c40dd42",
                    "state": "active",
                    "serviceType": "cfs",
                    "serviceCharacteristic": [
                        {
                            "name": "Firewall coverage",
                            "valueType": "Choice",
                            "value": "Premium(Up to 50 sites)\n\t\t",
                            "previousValue": ""
                        },
                        {
                            "name": "Firewall Security",
                            "valueType": "choice",
                            "value": "Premium",
                            "previousValue": ""
                        },
                        {
                            "name": "CPE Type",
                            "valueType": "choice",
                            "value": "Physical",
                            "previousValue": ""
                        },
                        {
                            "name": "Administration Support",
                            "valueType": "choice",
                            "value": "Basic( Customer Managed)\n\t\t",
                            "previousValue": ""
                        }
                    ],
                    "serviceSpecification": {
                        "id": "f99546ff07266010a7955b7e0ad300a8",
                        "name": "Managed Firewall Service",
                        "version": "",
                        "internalVersion": "1",
                        "internalId": "f99546ff07266010a7955b7e0ad300a8",
                        "@type": "ServiceSpecificationRef"
                    }
                },
                "place": {
                    "id": "920cf6ac73d423002728660c4cf6a799",
                    "@type": "Place"
                },
                "state": "completed",
                "version": "2",
                "@type": "ServiceOrderItem"
            }
        ],
        "relatedParty": [
            {
                "id": "ffc68911c35420105252716b7d40dd55",
                "name": "Funco Intl",
                "@type": "RelatedParty",
                "@referredType": "Customer"
            },
            {
                "id": "eaf68911c35420105252716b7d40ddde",
                "name": "Sally Thomas",
                "@type": "RelatedParty",
                "@referredType": "CustomerContact"
            }
        ],
        "state": "completed",
        "version": "2",
        "@type": "ServiceOrder"
    }
]

cURL 요청

다음 예에서는 지정된 서비스 주문을 조회합니다.

curl "https://instance.service-now.com/api/sn_tmf_api/order/serviceOrder/4f2af65ac3a030106e2473ce3640ddcf" \
--request GET \
--user 'username':'password'

응답 본문.

{
   "id": "4f2af65ac3a030106e2473ce3640ddcf",
   "ponr": "false",
   "expectedCompletionDate": "2018-01-15T09:37:40.000Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.000Z",
   "requestedStartDate": "2018-01-15T09:37:40.000Z",
   "note": [
      {
         "author": "System Administrator",
         "date": "2021-06-07T14:53:04.000Z",
         "text": "This is a TMF service order illustration no 2"
      },
      {
         "author": "System Administrator",
         "date": "2021-06-07T14:53:03.000Z",
         "text": "This is a TMF service order illustration"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "ponr": "false",
         "action": "add",
         "actionReason": "adding service package OLI",
         "quantity": 1,
         "service": {
            "@type": "Service",
            "state": "",
            "serviceType": "cfs",
            "serviceCharacteristic": [
               {
                  "name": "Firewall coverage",
                  "valueType": "Choice",
                  "value": "Premium (Up to 50 sites)",
                  "previousValue": ""
               },
               {
                  "name": "Firewall Security",
                  "valueType": "choice",
                  "value": "Standard",
                  "previousValue": ""
               },
               {
                  "name": "Administration Support",
                  "valueType": "choice",
                  "value": "Basic (Customer Managed)",
                  "previousValue": ""
               }
            ],
            "serviceRelationship": [
               {
                  "id": "326d13f45b5620102dff5e92dc81c785",
                  "relationshipType": "Requires"
               }
            ],
            "serviceSpecification": {
               "id": "f99546ff07266010a7955b7e0ad300a8",
               "name": "Managed Firewall Service",
               "version": "v2",
               "internalVersion": "2",
               "internalId": "f99546ff07266010a7955b7e0ad300a8",
               "@type": "ServiceSpecificationRef"
            }
         },
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         },
         "relatedParty": [
            {
               "id": "972af65ac3a030106e2473ce3640ddda",
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "state": "new",
         "version": "1",
         "@type": "ServiceOrderItem"
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
   "state": "new",
   "version": "1",
   "@type": "ServiceOrder"
   "href": "/api/sn_tmf_api/order/serviceOrder/4f2af65ac3a030106e2473ce3640ddcfç",
   "orderDate": "2021-06-08T05:34:59.000Z",
}

cURL 요청

이 예시에서는 서비스 주문을 업데이트하는 방법을 보여줍니다.

curl -X PATCH 'https://instance.service-now.com/api/sn_tmf_api/order/serviceOrder/a831e56e77602110c8b3a4d54b5a9954' \
-H "Accept: application/json" \
-H "Content-Type: application/json" \
-u "username":"password" \
-d '{
  "externalId": "BSS748",
  "priority": "1",
  "description": "Managed Security",
  "category": "TMF resource illustration",
  "requestedStartDate": "2018-01-15T09:37:40.508Z",
  "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
  "@type": "ServiceOrder",
  "note": [
    {
      "id": "1",
      "author": "Jean Pontus",
      "date": "2019-04-30T08:13:59.509Z",
      "text": "This is a TMF product order illustration"
    },
    {
      "id": "2",
      "author": "Jean Pontus1",
      "date": "2019-04-30T08:13:59.509Z",
      "text": "This is a TMF product order illustration no 2"
    }
  ],
  "serviceOrderItem": [
    {
      "id": "100",
      "action": "add",
      "actionReason":"adding service package OLI",
      "quantity": 1,
      "@type": "ServiceOrderItem",
      "service": {
        "serviceState": "active",
        "@type": "CFS",
        "serviceCharacteristic": [
          {
            "name": "CPE Type",
            "valueType": "Choice",
            "value": "Virtual"
          },
          {
            "name": "Administration Support",
            "valueType": "string",
            "value": "Basic( Customer Managed)"
          },
          {
            "name": "Firewall coverage",
            "valueType": "string",
            "value": "Standard(Up to 20 sites)"
          },
          {
            "name": "Firewall Security",
            "valueType": "string",
            "value": "Basic"
          }
        ],
        "serviceSpecification": {
          "id": "f99546ff07266010a7955b7e0ad300a8",
          "name": "Managed Firewall Service",
          "internalVersion": "1",
          "@type": "Managed Firewall Service"
        },
        "serviceRelationship": [
          {
            "id": "326d13f45b5620102dff5e92dc81c785",
            "relationshipType": "Requires"
          }
        ]
      },
      "place": {
        "id": "5671dd2ec3a53010188473ce3640dd81",
        "@type": "Place"
      }
    }
  ],
  "relatedParty":[
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ]
}'

응답 본문.

{
  "externalId": "BSS748",
  "priority": "1",
  "description": "Managed Security",
  "category": "TMF resource illustration",
  "requestedStartDate": "2018-01-15T09:37:40.508Z",
  "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
  "@type": "ServiceOrder",
  "note": [
    {
      "id": "1",
      "author": "Jean Pontus",
      "date": "2019-04-30T08:13:59.509Z",
      "text": "This is a TMF product order illustration"
    },
    {
      "id": "2",
      "author": "Jean Pontus1",
      "date": "2019-04-30T08:13:59.509Z",
      "text": "This is a TMF product order illustration no 2"
    }
  ],
  "serviceOrderItem": [
    {
      "id": "100",
      "action": "add",
      v"actionReason": "adding service package OLI",
      "quantity": 1,
      "@type": "ServiceOrderItem",
      "service": {
        "serviceState": "active",
        "@type": "CFS",
        "serviceCharacteristic": [
          {
            "name": "CPE Type",
            "valueType": "Choice",
            "value": "Virtual"
          },
          {
            "name": "Administration Support",
            "valueType": "string",
            "value": "Basic(Customer Managed)"
          },
          {
            "name": "Firewall coverage",
            "valueType": "string",
            "value": "Standard(Up to 20 sites)"
          },
          {
            "name": "Firewall Security",
            "valueType": "string",
            "value": "Basic"
          }
        ],
        "serviceSpecification": {
          "id": "f99546ff07266010a7955b7e0ad300a8",
          "name": "Managed Firewall Service",
          "internalVersion": "1",
          "@type": "Managed Firewall Service",
          "sys_id": "f99546ff07266010a7955b7e0ad300a8",
          "version": "",
          "status": "published",
          "internalId": "f99546ff07266010a7955b7e0ad300a8"
        },
        "serviceRelationship": [
          {
            "id": "326d13f45b5620102dff5e92dc81c785",
            "relationshipType": "Requires"
          }
        ]
      },
      "place": {
        "id": "5671dd2ec3a53010188473ce3640dd81",
        "@type": "Place"
      }
    }
  ],
  "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
  "orderType": "add",
  "state": "revision_received",
  "href": "/api/sn_tmf_api/order/serviceOrder/a831e56e77602110c8b3a4d54b5a9954"
}

cURL 요청

다음 코드 예제에서는 고객 주문을 취소합니다.

curl -X POST "https://instance.servicenow.com/api/sn_tmf_api/cancelserviceorder" \
-H "Content-Type: application/json" \
-u "username":"password" \
-d {
  "cancellationReason": "Duplicate order",
  "requestedCancellationDate": "2023-01-24T11:56:21.931Z",
  "serviceOrder": {
    "id": "5f4f5e5377a311101fa5a4d54b5a99fd",
    "@referredType": "ServiceOrder"
  },
  "@type": "CancelServiceOrder"
}

{
  "id": "5f4f5e5377a311101fa5a4d54b5a99fd",
  "cancellationReason": "Duplicate order",
  "requestedCancellationDate": "2023-01-24T11:56:21.931Z",
  "@type": "CancelServiceOrder",
  "serviceOrder": {
    "id": "5f4f5e5377a311101fa5a4d54b5a99fd",
    "@referredType": "ServiceOrder"
  },
  "state": "done"
}

비동기적으로 처리

이 예시에서는 query 매개변수를 mode 사용하여 주문을 비동기적으로 생성하는 방법을 보여줍니다. 주문은 생성할 일정의 인바운드 큐[sn_tmt_core_inbound_queue] 테이블에 추가됩니다.

curl -X POST 'https://instance.service-now.com/api/sn_tmf_api/serviceorder?mode=async' \
-H "Accept: application/json" \
-H "Content-Type: application/json" \
-u "username":"password" \
-d '{
  "externalId": "BSS748",
  "priority": "1",
  "description": "Managed Security",
  "category": "TMF resource illustration",
  "requestedStartDate": "2018-01-15T09:37:40.508Z",
  "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
  "@type": "ServiceOrder",
  "note": [
    {
      "id": "1",
      "author": "Jean Pontus",
      "date": "2019-04-30T08:13:59.509Z",
      "text": "This is a TMF product order illustration"
    },
    {
      "id": "2",
      "author": "Jean Pontus1",
      "date": "2019-04-30T08:13:59.509Z",
      "text": "This is a TMF product order illustration no 2"
    }
  ],
  "serviceOrderItem": [
    {
      "id": "100",
      "action": "add",
      "actionReason":"adding service package OLI",
      "quantity": 1,
      "@type": "ServiceOrderItem",
      "service": {
        "serviceState": "active",
        "@type": "CFS",
        "serviceCharacteristic": [
          {
            "name": "CPE Type",
            "valueType": "string",
            "value": "Virtual"
          },
          {
            "name": "Administration Support",
            "valueType": "string",
            "value": "Basic( Customer Managed)"
          },
          {
            "name": "Firewall coverage",
            "valueType": "string",
            "value": "Standard(Up to 20 sites)"
          },
          {
            "name": "Firewall Security",
            "valueType": "string",
            "value": "Basic"
          }
        ],
        "serviceSpecification": {
          "id": "f99546ff07266010a7955b7e0ad300a8",
          "name": "Managed Firewall Service",
          "internalVersion": "1",
          "@type": "Managed Firewall Service"
        },
        "serviceRelationship": [
          {
            "id": "326d13f45b5620102dff5e92dc81c785",
            "relationshipType": "Requires"
          }
        ]
      },
      "place": {
        "id": "5671dd2ec3a53010188473ce3640dd81",
        "@type": "Place"
      }
    }
  ],
  "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ]
}'

응답 본문.

{
  "orderId": "304e877ac3ab5110856d73ce3640dde5"
}

동기적으로 처리(기본값)

다음 예시에서는 추가할 속성을 설정 serviceOrderItem.action 하여 서비스 주문을 만드는 방법을 보여줍니다.

curl "https://instance.service-now.com/api/sn_tmf_api/serviceorder" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
   "externalId": "BSS748",
   "requestedStartDate": "2018-01-15T09:37:40.508Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
   "@type": "ServiceOrder",
   "note": [
      {
         "text": "This is a TMF service order illustration"
      },
      {
         "text": "This is a TMF service order illustration no 2"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "action": "add",
         "actionReason":"adding service package OLI",
         "quantity": 1,
         "@type": "ServiceOrderItem",
         "service": {
            "@type": "CFS",
            "serviceCharacteristic": [
               {
                  "name": "Firewall Security",
                  "valueType": "Choice",
                  "value": "Standard",
               },
               {
                  "name": "Firewall coverage",
                  "value": "Premium (Up to 50 sites)"
               },
               {
                  "name": "Administration Support",
                  "value": "Basic (Customer Managed)"
               }
            ],
            "serviceRelationship": [
               {
                  "id": "326d13f45b5620102dff5e92dc81c785",
                  "relationshipType": "Requires"
               }
            ],
            "serviceSpecification": {
               "id": "f99546ff07266010a7955b7e0ad300a8",
               "name": "Managed Firewall Service",
               "@type": "Managed Firewall Service"
            }
         },
         "relatedParty": [
            {
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         }
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ]
}" \
--user 'username':'password'

응답 본문:

{
   "externalId": "BSS748",
   "requestedStartDate": "2018-01-15T09:37:40.508Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
   "@type": "ServiceOrder",
   "note": [
      {
         "text": "This is a TMF service order illustration"
      },
      {
         "text": "This is a TMF service order illustration no 2"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "action": "add",
         "actionReason":"adding service package OLI",
         "quantity": 1,
         "@type": "ServiceOrderItem",
         "service": {
            "@type": "CFS",
            "serviceCharacteristic": [
               {
                  "name": "Firewall Security",
                  "valueType": "Choice",
                  "value": "Standard"
               },
               {
                  "name": "Firewall coverage",
                  "value": "Premium (Up to 50 sites)"
               },
               {
                  "name": "Administration Support",
                  "value": "Basic (Customer Managed)"
               }
            ],
            "serviceRelationship": [
               {
                  "id": "326d13f45b5620102dff5e92dc81c785",
                  "relationshipType": "Requires"
               }
            ],
            "serviceSpecification": {
               "id": "f99546ff07266010a7955b7e0ad300a8",
               "name": "Managed Firewall Service",
               "@type": "Managed Firewall Service",
               "internalVersion": "2",
               "version": "v2",
               "internalId": "f99546ff07266010a7955b7e0ad300a8"
            }
         },
         "relatedParty": [
            {
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         },
         "state": "new"
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
   "id": "4f2af65ac3a030106e2473ce3640ddcf",
   "href": "/api/sn_tmf_api/order/serviceOrder/4f2af65ac3a030106e2473ce3640ddcf",
   "orderDate": "2024-06-20T10:38:55.000Z",
   "state": "new"
}

cURL 요청

다음 예에서는 속성을 변경할 ように설정 serviceOrderItem.action 하여 서비스 주문을 업데이트합니다.

curl "https://instance.service-now.com/api/sn_tmf_api/serviceorder" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
   "externalId": "BSS748",
   "requestedStartDate": "2018-01-15T09:37:40.508Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
   "@type": "ServiceOrder",
   "note": [
      {
         "text": "This is a TMF service order illustration"
      },
      {
         "text": "This is a TMF service order illustration no 2"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "action": "change",
         "actionReason":"change service package OLI",
         "@type": "ServiceOrderItem",
         "service": {
            "@type": "CFS",
            "serviceCharacteristic": [
               {
                  "name": "Firewall Security",
                  "valueType": "Choice",
                  "value": "Premium",
                  "previousValue": "Standard"
               }
            ],
            "id": "4b5072aec3a83010abc8b5183c40dd42"
         },
         "relatedParty": [
            {
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         }
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ]
}" \
--user 'username':'password'

응답 본문.

{
   "externalId": "BSS748",
   "requestedStartDate": "2018-01-15T09:37:40.508Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
   "@type": "ServiceOrder",
   "note": [
      {
         "text": "This is a TMF service order illustration"
      },
      {
         "text": "This is a TMF service order illustration no 2"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "action": "change",
         "actionReason":"change service package OLI",
         "@type": "ServiceOrderItem",
         "service": {
            "@type": "CFS",
            "serviceCharacteristic": [
               {
                  "name": "Firewall Security",
                  "valueType": "Choice",
                  "value": "Premium",
                  "previousValue": "Standard"
               }
            ],
            "id": "4b5072aec3a83010abc8b5183c40dd42"
         },
         "relatedParty": [
            {
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         },
         "state": "new"
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
   "id": "4f2af65ac3a030106e2473ce3640ddcf",
   "href": "/api/sn_tmf_api/order/serviceOrder/4f2af65ac3a030106e2473ce3640ddcf",
   "orderDate": "2024-06-20T10:38:55.000Z",
   "state": "new"
}

cURL 요청

다음 예에서는 속성을 삭제로 설정 serviceOrderItem.action 하여 서비스 주문 라인 항목을 삭제합니다.

curl "https://instance.service-now.com/api/sn_tmf_api/serviceorder" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
   "externalId": "BSS748",
   "requestedStartDate": "2018-01-15T09:37:40.508Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
   "@type": "ServiceOrder",
   "note": [
      {
         "text": "This is a TMF service order illustration"
      },
      {
         "text": "This is a TMF service order illustration no 2"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "action": "delete",
         "actionReason":"delete service package OLI",
         "@type": "ServiceOrderItem",
         "service": {
            "@type": "CFS",
            "serviceCharacteristic": [
               {
                  "name": "Firewall Security",
                  "valueType": "Choice",
                  "value": "Premium",
                  "previousValue": "Standard"
               }
            ],
            "id": "4b5072aec3a83010abc8b5183c40dd42"
         },
         "relatedParty": [
            {
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         }
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ]
}" \
--user 'username':'password'

응답 본문.

{
   "externalId": "BSS748",
   "requestedStartDate": "2018-01-15T09:37:40.508Z",
   "requestedCompletionDate": "2018-01-15T09:37:40.508Z",
   "@type": "ServiceOrder",
   "note": [
      {
         "text": "This is a TMF service order illustration"
      },
      {
         "text": "This is a TMF service order illustration no 2"
      }
   ],
   "serviceOrderItem": [
      {
         "id": "100",
         "action": "delete",
         "actionReason":"delete service package OLI",
         "@type": "ServiceOrderItem",
         "service": {
            "@type": "CFS",
            "serviceCharacteristic": [
               {
                  "name": "Firewall Security",
                  "valueType": "Choice",
                  "value": "Premium",
                  "previousValue": "Standard"
               }
            ],
            "id": "4b5072aec3a83010abc8b5183c40dd42"
         },
         "relatedParty": [
            {
               "firstName": "Mike",
               "lastName": "Hudson",
               "email": "mike@example.com",
               "phone": "1234567890",
               "@type": "RelatedParty",
               "@referredType": "OrderLineItemContact"
            }
         ],
         "place": {
            "id": "920cf6ac73d423002728660c4cf6a799",
            "@type": "Place"
         },
         "state": "new"
      }
   ],
   "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
   "id": "4f2af65ac3a030106e2473ce3640ddcf",
   "href": "/api/sn_tmf_api/order/serviceOrder/4f2af65ac3a030106e2473ce3640ddcf",
   "orderDate": "2024-06-20T10:38:55.000Z",
   "state": "new"
}

cURL 요청

다음 코드 예제에서는 이 엔드포인트를 호출하는 방법을 보여 줍니다.

curl "http://instance.servicenow.com/api/sn_tmf_api/serviceorder/outboundresponse" \ 
--request POST \
--header "Accept:application/json" \
--data "{ 
  "externalId": "607017d243322110461f99612bb8f25c",
  "serviceOrderItem": [
    {
      "id": "19913c3577b301108e191e599a5a9988",
      "state": "error"
    }
  ]
}"
--user 'username':'password'

응답:

{
  "externalId": "607017d243322110461f99612bb8f25c",
  "serviceOrderItem": [
    {
      "id": "19913c3577b301108e191e599a5a9988",
      "state": "error"
    }
  ]
}