--- Release : - australia ft:locale : - 한국어 ft:publication_title : - 호주 고객 성공 관리 ft:clusterId : - actle bundleId : - actle workflow : - Customer and Industry --- 호주 고객 성공 관리 - [고객 성공 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-events-landing.html?contentId=XO3u3JfHzfg03DJhivO78Q) - [탐색](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-explore.html?contentId=611psaC6Q7eHqzgCsKEV7A) - [계좌 온보딩](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-playbook-overview.html?contentId=XJTPtWJmPRuNgd~UQtI4UA) - [온보딩 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-onboard-playbook.html?contentId=Ts0iZVbRnqS9_6~UtOSiHw) - [온보딩 케이스 및 케이스 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-case-case-tasks.html?contentId=Lu~wCHI~EmvxAipO00DaWA) - [데이터 임포트 및 확인](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-data-import-valid.html?contentId=BuusynUcru1vIFYpZ0rxLg) - [고객 성공](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-events-customer-success-about.html?contentId=wacbVqLvNZs9bx1YmYDu~A) - [참여](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-engagement.html?contentId=cv9DhIYPkgedHmJ0C5ywQQ) - [상태 프레임워크](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifeycle-health-frmwk.html?contentId=BEvnk3yeA656N8lNW7m9bQ) - [위험 프레임워크](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-risk-frmwrk.html?contentId=dqpm9gYC4Z~G45bWUwDW9A) - [접점](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-touchpoints.html?contentId=ePRlSFkmNbXjlTubqa_Bsw) - [제품 채택 및 역량 사용량](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-product-adopt.html?contentId=5E7HqkeyW3jFpcDNwH04Xw) - [제품 채택 로드맵](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-par-roadmap.html?contentId=t4zsbQfICe1wMXpB7csMOA) - [데이터 컨텍스트 엔진](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-setup-metric-data.html?contentId=xpkOvNgCqVH_H5gbOLlngA) - [DCE(데이터 컨텍스트 엔진) 인사이트](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-dce-insights.html?contentId=CXmO_GSlc3sKlxNL1NSxqA) - [성공 Blueprint 템플릿](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-success-blueprint.html?contentId=WZXPp1FnW3YGCd_b_xDPgw) - [플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.html?contentId=boiVlgm5zAJ9tqgj9DmM_g) - [성공 케이스 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-success-playbook.html?contentId=kOa7FTxYuM6DfkgqdfEGPw) - [내부 시연 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-internal-playbook.html?contentId=mmXghCCAmedUWvT9iIG6sA) - [갱신 플레이북](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-renewal-playbook.html?contentId=M9aD9OFCY6_ChFjL0A3_Uw) - [구현 기록](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-imp-record.html?contentId=g5aJdpY7mH1AoHgwIELdxg) - [고객 성공 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-events-landing-page.html?contentId=zS6FrO9iw5PKM8ZIAOZDIQ) - [활성화](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-activate.html?contentId=eR~JKxkoh8B2jg7_aSyhZA) - [계좌 온보딩](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-configure.html?contentId=15eI7YgDWb7GrFMBUZWRGQ) - [플레이북 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-use-playbook.html?contentId=EBMyIrUAv9xrspi73jQtvg) - [계정 온보딩 케이스 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-case.html?contentId=XGag3uXgTJMI6XGOBOP~zg) - [초기 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-use-playbook-initiate.html?contentId=QvPP8jeiQXqJda~jujVR3Q) - [데이터 캡처 및 확인](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-use-playbook-data-capture.html?contentId=GrKFZbaQQGRk7ByHPbPsXg) - [계정 온보딩 데이터 확인 플로우](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-import-flow.html?contentId=XgELdD8SKJSlyliFZhogcw) - [필드 및 기록 수준 확인](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-data-valid-assist.html?contentId=TFqiWaogLXtT2nUx8VlVug) - [데이터 임포트 작업 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-import-builder.html?contentId=oCAIS6DK9OFbPK_QOs0MAQ) - [데이터 임포트 작업 추가](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-add-data-import.html?contentId=LdV70FI8qLeqWUrRtGlKFA) - [플레이북으로 데이터 임포트](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-import-data.html?contentId=mx~pHO97mx7cW54PdLyMsQ) - [개발 및 자동화](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-use-playbook-development.html?contentId=VrfUzNuhBzKMHPoDFolWgw) - [테스트, 교육 및 운영개시(Go-Live)](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-use-playbook-test-golive.html?contentId=gRF9GyigMhQFXlqGX0O4Aw) - [계정 온보딩 케이스 종결](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-cancel-case.html?contentId=_r9w2i5TXe_j2EiKImDaHA) - [플레이북 활동 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-pad.html?contentId=x_UV3mMlBpE070~J1B4kQg) - [플레이북 작업 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-configure-simple.html?contentId=gvddI9YHhGV8AFQAk2MpYg) - [권장 작업 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-setup-rec-action.html?contentId=LZF7CrdNz4CBqyZWm6phqQ) - [백업 준비 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-backup.html?contentId=FcCRrBplqFu8ZexI1L~yCg) - [고객 성공](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-config-cust-success.html?contentId=G~qwaed4o76YARKHhHHMlw) - [기본 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-basic-config.html?contentId=F1dw9_VJJ0wYVs_wxUHLAQ) - [계약 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-engage.html?contentId=0QnP~HVAQp3qtAHabEwDOQ) - [성공 목표 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-object.html?contentId=xSZSxZoCtU5dxTL5HoGdZg) - [기본 성공 결과 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-outcome.html?contentId=XW_wAQrzeqK_OMM3Lc85Tg) - [성공 이니셔티브 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-success-initiative.html?contentId=y7QeaVnbKz7CBqPzTn8aFg) - [적용 가능한 성공 결과 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-applicable-outcome.html?contentId=uzzAMkhQns4kSU6t~vamFA) - [성공 이니셔티브 종결 또는 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-cancel-success-initiative.html?contentId=rZE7YE4iKgFAoCbKs7BEhQ) - [접점 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-touchpoint.html?contentId=FMigvQKhPOVXhVcEE3vGNQ) - [위험 신호 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-risk-signal.html?contentId=Yp8ZmQrp~p4iALe5_2H3xA) - [정의 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-ale-defn.html?contentId=54oqcxI6zGlmARqvX7OP8Q) - [선택 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-ale-choice.html?contentId=6nbkuZToINXcZ0sphua4pw) - [성공 전략 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-success-play.html?contentId=nmKNZIyqt0ast44uNZOj5w) - [성공 전략을 위한 하위 플로우 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-config-subflow.html?contentId=UEDY0Kb32rHs_6SvgJj6dA) - [플레이북 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-manage-cust-succ-playbooks.html?contentId=QtUpbuiZo4PnMOkclNZaNA) - [내부 시연 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-internal-play-playbook.html?contentId=oU3bu6pkjKToo9SJovgEyA) - [내부 시연 기록 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-internal-play.html?contentId=OHqNfehUWK_aYuhWtPQ2Zw) - [내부 시연 작업 만들기](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-internal-play-task.html?contentId=hIdS_WXoq4Cd7BeqFkamDA) - [내부 시연 종료 또는 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-cancel-internal-play.html?contentId=OnoAKExAg~6Y~VW~l13lYQ) - [고객 플레이 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.html?contentId=psNgqns9D4rrrq5CUxWZKw) - [고객 시연 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-success-case.html?contentId=WxkktniE6pn2hnRByeYECQ) - [고객 시연 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-success-case-task.html?contentId=Ryi1p0T6ynS7mb99QKa9~Q) - [고객 시연 종결 또는 취소](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-cancel-success-case.html?contentId=L6M4xNl8ujdNdhI5g7dtDw) - [갱신 플레이북 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-renewal-playbook.html?contentId=Fi5CT46hIkgQ8oyITPVHBw) - [데이터 컨텍스트 엔진 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-setup-dce.html?contentId=T~dTsoZ5ubdCIuaIdQ5TZQ) - [데이터 소스 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-define-data-source.html?contentId=YBExhrc0sKnf7~GuketEOQ) - [산출형 메트릭 데이터 소스 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-define-data-source-calculate.html?contentId=PCY6vzOyQMhnFvNrRz~SrA) - [테이블 데이터 소스 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-define-data-source-table.html?contentId=C~GWawnpKvRQQ5QLd0PbpQ) - [테이블 데이터 소스 정의 워크플로우 데이터 패브릭](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.html?contentId=RiQcZ2cLK2psEekI9S_MCQ) - [컨텍스트 엔진 매퍼 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-define-context-engine-mapper.html?contentId=il3KEZDN9DQ2HG0vHYsyCQ) - [DCE 시각화 구성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-configure-dce-visual.html?contentId=BHKsvhX9GAVbd3MnEilukw) - [DCE 인사이트 테이블](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-dce-insights-table.html?contentId=TT0T2UuPb2uNnS0fDBl40A) - [제품 역량 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-prod-cap.html?contentId=3xCh7OjFVBSrxeyGeSFl3w) - [제품 및 역량 사용량 기록](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-prod-usage-data-model.html?contentId=LG_VFgnkIAP0ZZ47PNjJzQ) - [제품 채택 로드맵 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-par-roadmap.html?contentId=yTd~SBBZTYsr~LIdT_M5hQ) - [제품 채택 로드맵 템플릿 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-par-roadmap-temp.html?contentId=IHI4n5b9RE3J3vx9koK~~g) - [참여 관리](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-manage-engagement.html?contentId=dvjHJdAeq_QNY8Hh3mfLbQ) - [계약 상태 점수 계산](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-setup-health-defn.html?contentId=XAagkODlcsCo5zwma_1Cow) - [위험 기준 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-setup-risk-defn.html?contentId=TiSmkeSVo2RfbgiEnTbJGQ) - [샘플 위험 정의](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-risk-demo-data.html?contentId=ZzV06Y7HpbczKKWphZVT_A) - [색상 밴드 테이블 설정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-setup-color-banding.html?contentId=C~u_PtIXeLY1yk~jEAPHNg) - [성공 Blueprint 템플릿 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-blueprint-template.html?contentId=Ok6mNqmJyxMF0haKhBcxnw) - [성공 Blueprint 작성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-blueprint.html?contentId=V4~jFILotpgpEoYErQDPPw) - [성공률 측정](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-success-score-calc.html?contentId=dRxkqmMBW3tLCKt1KOygIA) - [성공 이니셔티브 로드맵](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-success-roadmap.html?contentId=z1V_XKRoVfI0c79alKOJLQ) - [구현 기록 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-imp-record.html?contentId=TR2RY0~2M8eB4MNhobhgYA) - [Microsoft Dynamics CRM 통합](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-crm-integration.html?contentId=65i~YTVZnn3iy6PXp2_gdg) - [갱신 기회 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-crm-opportunity.html?contentId=R7Ne2~ycxwgdbFS6GS33Ew) - [CRM 작업 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-crm-task.html?contentId=iwsEGwQ1rChmqwtbG15Sww) - [사용](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-customer-success-landing-page.html?contentId=xF_sn8HmN0IQj3GpH1pAZg) - [계좌 온보딩](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-use.html?contentId=lGo5ZWnz0AdpSbPe_qXIlQ) - [계정 온보딩 방문 페이지](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-events-onboarding-landing.html?contentId=KqEMfGwklVQOHHHKWF1i6A) - [포털에서 CSM 케이스 보기](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-view-csm-portal.html?contentId=PnhBidYf~N4KJXLG7qgQBA) - [권장 작업](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-oob-rec.html?contentId=YrftpqfU3eqfryFyg6Q_eQ) - [성공 전략 생성](https://servicenow-prod.fluidtopics.net/r/ko-KR/acct-lifecycle-events/account-lifecycle-create-onboard-success-play.html?contentId=tb76V1Cjb8ZhWmBUlKpWKw) - 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