Activate other Service Management applications

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Activate Other Service Management Applications

    After activating the Service Management Core plugin, you can enable additional Service Management (SM) applications such as Field Service Management and Facilities Service Management. These applications can also have corresponding CMS portals added to the Service Management Portal for enhanced functionality.

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    Key Features

    • Facilities Service Management: Manages facilities requests and allows users to report and track requests via a floor plan. Note that activation may require a separate license, and this plugin is set for future deprecation with support until then.
    • Field Service Management: Provides tools for scheduling and managing on-site work, along with its CMS portal for display on the Service Management portal.
    • HR Service Delivery: Offers a basic data and security model for HR systems, including a CMS portal for HR Service Automation.
    • Deprecated Services: Finance, Legal, and Marketing Service Management applications are noted as deprecated, with their CMS portals also requiring separate licenses for activation.

    Key Outcomes

    By activating additional SM applications, customers can enhance their ServiceNow experience, streamline service requests, and improve operational efficiency. Ensure to check for licensing requirements when activating these plugins in production instances.

    After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.

    Table 1. Other SM plugins to activate
    Plugin ID Description
    Facilities Service Management com.snc.facilities.core

    Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

    Facilities Service Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported until deprecation. Workplace Service Delivery provides the latest experience for this functionality. For details, see the KB0867184 Deprecation Process article in the Now Support knowledge base.
    Facilities Service Management CMS Portal com.snc.facilities.core.cms Displays the Facilities Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Field Service Management com.snc.work_management Provides support for scheduling and managing on location work.
    Field Service Management CMS Portal com.snc.work_management.cms Displays the Work Management SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Finance Service Management com.snc.finance_service_automation Deprecated Feb 1, 2023.
    Finance Service Management CMS Portal com.snc.finance_service_automation.cms Displays the Finance Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    HR Service Delivery: Core com.snc.hr.core Provides a basic data and security model for HR systems.
    HR Service Delivery: Core CMS Portal com.snc.hr.core.cms Displays the Human Resources Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Legal Service Management com.snc.legal_service_automation Deprecated Feb 1, 2023.
    Legal Service Management CMS Portal com.snc.legal_service_automation.cms Displays the Legal Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Marketing Service Management com.snc.marketing_service_automation Deprecated Feb 1, 2023.
    Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Displays the Marketing Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.