---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Configure the questions for conversational demand creation

# Configure the questions for conversational demand creation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add or modify an existing question for creating a demand through Agent assist in Virtual Agent using the conversational experience.

## Before you begin

* Verify that AI Search is installed and provisioned for your instance by navigating to AllAI SearchAI Search Status.
* ServiceNow Otto for Virtual Agent is set up. See [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
* Verify the following plugins are install.
  * ServiceNow Otto for Platform (v4.0.2)
  * ServiceNow Otto for IT Service Management (ITSM)
  {#configure-questions-for-demand-creation__ul_aks_rtz_bkc}
* Configure ServiceNow Otto in Conversational Catalog Request. See [Configure ServiceNow Otto in Conversational Catalog Request](https://www.servicenow.com/docs/access?context=configure-gen-ai-catalog-item&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)

{#configure-questions-for-demand-creation__ul_xqc_5rz_bkc}

Role required: admin or catalog_admin

## About this task

Note:  
If Microsoft Teams and Mobile are enabled as a display location for ServiceNow Otto for Virtual Agent, you can use the conversational experience to create a demand in those applications too.

## Procedure

1. Navigate to AllService CatalogCatalog AdministrationConversational catalog overview.
2. Select the Create a New Demand catalog item.
3. Identify any unsupported conversational catalog item question types and suggestions to make them conversational by selecting ServiceNow Otto for Virtual Agent.  
   For information on unsupported fields, see [Configure ServiceNow Otto in Conversational Catalog Request](https://www.servicenow.com/docs/access?context=configure-gen-ai-catalog-item&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
4. Select Edit in advanced view.
5. Review the existing questions in the Variables related list and add or modify questions.

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