---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Configure the demand AI skills

# Configure the demand AI skills {#ariaid-title1}

Release version: Australia  
Updated July 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the generative AI skills for demands by defining their triggers, display locations, and access settings to make it available to users.

## Before you begin

Role required: sn_nowassist_admin.nsa_admin

## About this task

Important:  
These generative AI skills are turned on by default. The skills will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Navigate to AdminAI Admin Hub.
2. Select AI Skills.
3. In the navigation panel, select TechnologySPM.
4. Select Activate from a skill card.
5. Review the input fields for the skill.  
   For more information, see [Inputs for AI skills](https://servicenow-prod.fluidtopics.net/nxSQ7iCpfIbO5oJrD9S8YQ "Learn about the inputs of each skill for the ServiceNow Otto for Strategic Portfolio Management application. By configuring the inputs for a skill, you can determine how and when a skill is used.").  
   A check mark next to each step indicates whether the step is completed, partially completed, or not completed. After configuring a step, select Save and continue to go to the next step. Return to a previous step by selecting Back.  
   Note:  
   Some configuration options are read-only.
6. Define the trigger for the skill.  
   * Automatic: The skill is initiated without user interaction.
   * User trigger: The skill is initiated when by an user action.
   {#configure-the-demand-summarization-skill-ppm__d8479e121}

For the demand summarization skill, the triggers behaving in the following ways:  
* Automatic: The skill is initiated without user interaction. When users navigate to a demand record page, the summary of the record is auto-generated.
* User trigger: The skill is initiated when users select the Summarize action on a demand record.
{#configure-the-demand-summarization-skill-ppm__ul_h41_wdh_zjc}

7. Define and review the user accesses.
8. Choose where to display the skill.  
   The display options may vary from skill to skill.

   In-product desktop: When selected, the skill is displayed on forms and workspaces.
9. Open the role selection list next to the Display toggle, and select the roles that can use the skill.  
   The user roles added in the Define access page for each ACL can be selected in this step.
10. Review the configuration and select Activate.
* **[Copy and customize the demand summarization skill](https://servicenow-prod.fluidtopics.net/ZvZGGPleLw_yK5EWHriK1A)**   
  Copy the base demand summarization skill and customize it with your own fields, related entities, and prompt to summarize demands.

**Related concepts**   

* [AI skills for Demand Management](https://servicenow-prod.fluidtopics.net/JzQJdc7iJ820i~7axthQFg "ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and identify related records. These skills improve planning efficiency and support informed decision-making.")  
**Related tasks**   

* [Summarize demands with the demand summarization skill](https://servicenow-prod.fluidtopics.net/emrhYe6Chl2amAq9_LyKgQ "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.")

*[\>]: and then