---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Use generative AI skills

# Using generative AI skills in ServiceNow Otto for Software Asset Management (SAM) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow Otto for Software Asset Management (SAM) generative AI capabilities to streamline your daily Software Asset Management workflow.
* **[Generate publisher compliance summaries by using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/MqL1BwJU2jWCWsPgPhKq5w)**   
  Generate a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization. The detailed publisher summary helps you to gain insights into the publisher estate.
* **[Generate product compliance summaries by using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/UO70zKciHnmpJXxhzclZnQ)**   
  Generate a comprehensive summary for a product that covers software deployment, license compliance, optimization, and issues. The detailed product compliance summary helps in gaining insights into your software assets and makes it easier to manage licenses.
* **[Generate recommended actions for products by using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/sw8EsMTCLrSQbZmyRUGxkQ)**   
  Generate a list of recommended actions to manage software license compliance and optimize licensing spend. The recommended actions help you to take appropriate steps to fix any configuration, maintenance, and optimization issues.
* **[Generate troubleshooting guidance for SaaS and SSO integrations by using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/HgBAyxW9aQB4Nn6qFVDLnw)**   
  Generate error messages and detailed guidance to troubleshoot runtime job failures for SaaS and SSO integrations. These recommendations enable you to resolve common configuration issues and reduce downtime.
* **[Automate user resolution for SaaS license management using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/oL5chuhd_xyQ9fKwCMW2Hg)**   
  Automatically generate user resolution rules to ensure accurate mapping of incoming SaaS subscription data to SAM users.
* **[Extract entitlements from software contracts using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/TskAIxLTC1qO6RGk1ME0gQ)**   
  Reduce manual effort by leveraging generative AI to automatically create entitlements by extracting information from software contracts.
* **[Resolve entitlement import errors by using ServiceNow Otto for Software Asset Management (SAM)](https://servicenow-prod.fluidtopics.net/eDf0VG5wu1m55K6dD8dsGg)**   
  Reduce manual effort when reviewing entitlement import errors in the Software Asset Workspace using ServiceNow Otto for SAM AI skills.