---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Use agentic workflows

# Using agentic workflows in ServiceNow Otto for SAM {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously.
* **[ServiceNow Otto for Software Asset Management (SAM) AI agent collection to help manage software asset request agentic workflow](https://servicenow-prod.fluidtopics.net/SYOnqoncqQ_foDZPcszIIQ)**   
  Use the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.
* **[ServiceNow Otto for Software Asset Management (SAM) AI agent collection to evaluate software removal candidate agentic workflow](https://servicenow-prod.fluidtopics.net/zGBKFatD8VwlukywD2q6lw)**   
  Use the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.
* **[ServiceNow Otto for Software Asset Management (SAM) AI agent collection to create software reclamation rule](https://servicenow-prod.fluidtopics.net/Qs1EjmURRMQ2f_NXm6Qu6A)**   
  Use the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.