---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Evaluate software removal candidates agentic workflow

# ServiceNow Otto for Software Asset Management (SAM) AI agent collection to evaluate software removal candidate agentic workflow {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible
for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.

## Evaluate software removal candidate overview {#now-assist-sam-evaluate-removal-candidate-workflow__section_rzl_vql_fgc}

Use the Evaluate software removal candidate agentic workflow to identify and evaluate genuine software removal candidates and recommend software installations for reclamation, based on a series of intelligent checks that help
ensure sufficient context for safe removal actions.  
Ensure that you have the following prerequisites for running the Evaluate software removal candidate agentic workflow:

* Your organization has a software asset management system integrated with AI agents.
* Access to the ServiceNow Otto panel.
* AI agents have access to reclamation rules, removal candidates, products, and license metric results.
{#now-assist-sam-evaluate-removal-candidate-workflow__ul_njn_bcm_fgc}

## Evaluate software removal candidate agentic workflow {#now-assist-sam-evaluate-removal-candidate-workflow__section_pwg_vtl_fgc}

By automatically examining and verifying software removal candidates, the Evaluate software removal candidate agentic workflow helps in reducing manual effort, minimizing compliance risk, and unlocking measurable license cost
savings.

Any removal candidates that is in the Ready state can be reclaimed  
To initiate the agentic workflow, perform the following steps:

1. In the Software Asset Workspace, navigate to one of these pages:
   * License usageRemoval candidates
   * License usagePublishersRemoval candidates tab
   {#now-assist-sam-evaluate-removal-candidate-workflow__ul_ewl_3zl_fgc}
2. Select Evaluate removal candidates.
3. Select the Otto icon icon on the top right side of the workspace.

   The panel prompts you to select a product for evaluating software removal candidates.  
   The prompt changes based on the page from where you initiated the agentic workflow:
   * If you start from the Removal candidates page, you are prompted to choose a product from all the available publishers.
   * If you start from the Publisher details page, the products are narrowed down to the specific publisher.
   * If you start from the software model results tab within the Publisher details page, you are prompted to select removal candidates only for that particular product.
   {#now-assist-sam-evaluate-removal-candidate-workflow__ul_mch_qyt_fgc}
4. Select a product and then select Submit.

   The AI agent initiates a series of checks using multiple criteria, assessing factors such as the product ID, whether it's installed or subscription-based
   software, and its last usage, among other metrics. If any check fails, the panel displays an error message indicating that the workflow cannot continue. If all the checks are successful, a message appears indicating the number
   of removal candidates identified for the particular product. You are then asked if you would like to reclaim the software. If you confirm, the reclamation process begins. After the process is complete, you are informed about
   all the removal candidates that were successfully reclaimed for the specific product.

   Once a removal candidate has been reclaimed by the agentic workflow, the Activity tab in the removal candidate record is updated with
   relevant work notes.
{#now-assist-sam-evaluate-removal-candidate-workflow__ol_c5z_gvl_fgc}

## AI agents used in the Evaluate software removal candidate agentic workflow {#now-assist-sam-evaluate-removal-candidate-workflow__section_s5z_dsz_fgc}

{#now-assist-sam-evaluate-removal-candidate-workflow__table_fgx_l24_52c__entry__2}

| AI agent | AI agent role |
|-|-|
| Software removal candidate evaluation AI agent. | Identifies or proposes users for removal from a software product by assessing their usage within a set time frame and ensuring that the total number of eligible candidates for reclamation is notified to the user, while excluding any VIP users. |
[Table 1. AI agent and its role in the Evaluate software removal candidate agentic workflow]

{#now-assist-sam-evaluate-removal-candidate-workflow__table_fgx_l24_52c}

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