---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Agentic workflows

# Agentic workflows in ServiceNow Otto for Software Asset Management (SAM) {#ariaid-title1}

* Release version: Australia
* 
* Updated June 30, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agentic workflows in ServiceNow Otto for Software Asset Management (SAM) enable ServiceNow Otto for SAM managers to manage software requests, create reclamation rules, and evaluate software removal candidates reducing manual effort and improving operational efficiency.  
{#explore-agentic-workflows-now-assist-sam__table_hrp_zyl_m2c__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| [Help manage software request](https://servicenow-prod.fluidtopics.net/SYOnqoncqQ_foDZPcszIIQ "Use the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.") | Fulfill a software asset request by either allocating the available entitlements, if sufficient rights exist, or generating a purchase order with the necessary line items for the requested software model. | * Software entitlement allocation AI agent * Purchase order creation AI agent * Microsoft license assignment AI agent {#explore-agentic-workflows-now-assist-sam__ul_hkc_b5m_w2c} |
| [Create software reclamation rule](https://servicenow-prod.fluidtopics.net/Qs1EjmURRMQ2f_NXm6Qu6A "Use the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.") | Analyze the license usage of a product and if no reclamation rule exists, prompt the user to create one. | Software reclamation rule creation AI agent |
| [Evaluate software removal candidate](https://servicenow-prod.fluidtopics.net/zGBKFatD8VwlukywD2q6lw "Use the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.") | Examine installed or subscription-based removal candidates for a software product by evaluating its software product usage within a specified period and the eligible total number of reclaimable candidates | Software removal candidate evaluation AI agent |
[Table 1. Available agentic workflows for ServiceNow Otto for SAM AI agent collection]

{#explore-agentic-workflows-now-assist-sam__table_hrp_zyl_m2c}  
Important:  
By default, all agentic workflows and AI agent records are read only.

You can run the agentic workflow as is by activating the workflow. Additionally, you can [duplicate](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) the workflow if you want to customize the workflow. If you duplicate the agentic workflow, adjust the settings according to your requirements and then activate the duplicated
agentic workflow. You can also [test](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) the duplicated agentic workflow to analyze its performance in the AI Agent Studio, while it executes the instructions that you defined.

When you activate the agentic workflow, activate all agents within the agentic workflow.

Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn't necessary.

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).