---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Improve SAM data quality

# Improving CMDB data quality for SAM {#ariaid-title1}

* Release version: Australia
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Software Asset Management (SAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB).
Figure 1. Remediation actions panel

When remediation actions are available for a chart, the Remediation actions panel appears on the KPI Details page.

You can perform the actions suggested within the Remediation actions panel to address SAM data quality issues in the CMDB. These actions help improve the accuracy, consistency, and usability of configuration items (CIs), promoting better alignment with SAM.  
The Remediation actions panel:

* Improves CMDB data quality through guided actions
* Suggests context-aware actions
* Supports quick, informed remediation steps
* Focuses attention on meaningful tasks
* Appears only when actionable insights are available
{#cmdb-sa-sam-remediation__ul_remediation_benefits}

## Accessing the Remediation actions panel {#cmdb-sa-sam-remediation__section_access_remediation}

To open the Remediation actions panel, select a segment or count on a chart in the CMDB success advisor dashboard for SAM. The KPI Details page opens. If remediation actions are available for the selected data, the panel appears on the details page suggesting various remediation actions.

## Available remediation actions {#cmdb-sa-sam-remediation__section_available_actions}

The Remediation actions panel provides relevant suggestions and actions based on the information in the selected chart. The remediation actions are available for the improvement of the following issues:

Stale CIs
:   Selecting a segment on the CIs not updated chart displays a suggestion to review the retire policies for the CI classes associated with the listed CIs. Reviewing these policies enables you to maintain an
    accurate representation of your software asset environment.

Duplicate CIs
:   Selecting a segment on the Installs on Duplicate CIs chart displays a suggestion to review the open de-duplication tasks for the affected CIs. Reviewing these tasks enables you to avoid data fragmentation and
    promote a single source of truth for software install data.