---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create IT Asset Management content request

# Create IT Asset Management content request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create request for new content via the Service Catalog application for
the IT Asset Management content service.

## Before you begin

Content request can be made for the Software Asset Management content service and
the Hardware Asset Management content service.

Role required: customer user or partner user

## Procedure

1. Login to the ServiceNow Now Support portal.
2. Navigate to Automation StoreService Catalog.
3. Search and select the catalog item Asset Management Content Request.  
   On the Catalog Item form, the Catalog Request number (CR), Requested by, and the Company fields populate automatically.
4. Fill in the details on the form.  
   {#create-itam-content-request__table_csk_5yn_zvb__entry__2}

   | Field | Description |
   |-|-|
   | Title | Summary of your request. |
   | Description | Details of your request. |
   | Selected instance | Instance you are requesting the content for. |
   | Watch list | Add individuals within your organisation to view the progress of this request. |
   | Content category | The content category for your request. You can select the Software Asset Management content service or the Hardware Asset Management content service. |
   | Attachment | Attach an excel sheet with the needed information about the content requested. |
   [ ]

   {#create-itam-content-request__table_csk_5yn_zvb}
5. Click Submit.
6. You can view your current content requests by navigating to Automation StoreService CatalogMy Content Requests  
   The default filter only shows your active requests. If you want to see all your requests (including closed ones), you need to adjust the filter.

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