--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Value Reports in Impact Delivery Instance # Value Reports in Impact Delivery Instance {#ariaid-title1} * Release version: Australia * * Updated May 18, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Value Reports in Impact Delivery Instance ServiceNow customers can leverage Value Reports within the Impact Delivery Instance to quantify the operational or monetized value realized from using ServiceNow. These reports help assess performance improvements by comparing pre- and post-implementation success metrics, supporting ongoing value management and informed decision-making. Show full answer Show less To generate a Value Report, navigate to **Impact \> Value Management \> Value Reports**. Note that a product must have at least two years of data to produce a report, and each report corresponds to a single outcome model---either Standard or Enhanced---never a combination. ## Key Features * **Historical Baseline Identification:** The Impact squad collaborates with you to select an appropriate baseline period, typically 12 months of legacy data before ServiceNow implementation or an equivalent historical window. This baseline is essential for meaningful comparison. * **Current Actual Results:** Value Reports use recent 12-month performance data on success metrics to measure improvements against the historical baseline. * **Validated Financial Quantification:** The squad works closely with you to confirm assumptions, ensuring accurate financial estimation of value realized from ServiceNow. * **Outcome Model Specific Reports:** Separate reports are generated for each outcome model tracked to maintain clarity and accuracy. * **Data Collection Support:** If ongoing data is not yet collected, the Impact squad can guide you on data collection strategies, including using Impact Value Journey data collection apps available via the ServiceNow Store. * **Upgrade Path:** Customers can download the latest Impact application from the ServiceNow Store to access new features, as the Impact Delivery Instance itself does not receive feature updates. ## What You Can Expect By utilizing Value Reports, you gain a clear, data-driven view of the value ServiceNow delivers to your organization. This enables you to: * Effectively measure improvements tied to specific objectives and outcomes. * Validate and communicate the financial impact of your ServiceNow investment. * Support continuous value management through informed data collection and reporting. Working with your Impact squad ensures alignment on data, assumptions, and meaningful insights that help maximize your ServiceNow platform benefits. Your impact squad can work with you to calculate the operational or monetized value you have realized with ServiceNow in a Value Report. To access the value report in Impact Delivery Instance, navigate to ImpactValue ManagementValue reports. Note: A product needs at least two years of data available before a Value Report can be generated for it. You may work with your squad to assess overall value realized with ServiceNow (comparing pre and post-implementation performance) if you can provide pre-ServiceNow baseline information for the success metrics. Note: Each Value Report reflects a single outcome model, either Standard or Enhanced, never a combination of the two. Since the outcome model is selected before outcomes are chosen, a product tracked under both models results in two separate reports, one for each model. You may have already initiated ongoing data collection for these key success metrics through your Quarterly Review Cycle. If not, however, your Impact squad will work with you to provide an overview of data collection options to support this process of ongoing value management. Note: An option for data collection is the Impact Value Journey data collection applications. These applications can be accessed through the ServiceNow Store. {#value-reports-in-impact-delivery-instance__table_ah3_3rr_tzb__entry__2} | Key Elements of value report | Description | |-|-| | Historical baseline | * The Impact squad will work with you to identify a historical baseline period that you would like to use for your value report. * If you would like to assess overall value of ServiceNow (pre vs. post Implementation) 12 months of historical data points from your legacy system should be gathered before decommissioning. * Otherwise, the impact squad will work with you to identify an appropriate period, typically a 12 month-window ending at least one year ago, to be able to compare recent results to a historical baseline. * As part of the value realization assessment, the success squad delivers a value report to highlight the value you've realized compared to if you had not moved to the ServiceNow platform. * Baseline data is ideally collected for all success metrics that are linked to your objectives and outcomes. {#value-reports-in-impact-delivery-instance__ul_bnr_dsr_tzb} | | Current actual results | * The value report is created based on recent performance of success metrics, typically covering the past 12 months. * The squad compares the success metrics from this period against the historical baseline to measure improvements. {#value-reports-in-impact-delivery-instance__ul_jx1_psr_tzb} | | Value reporting actuals | * To quantify these improvements financially, the Squad collaborates with you to validate key assumptions in the report. * Aligning on these assumptions ensures an accurate estimation of the value achieved. {#value-reports-in-impact-delivery-instance__ul_jzq_btr_tzb} | [ ] {#value-reports-in-impact-delivery-instance__table_ah3_3rr_tzb} ## Upgrade to the Impact Store Application {#value-reports-in-impact-delivery-instance__id_bft_k1j_vjc} This feature is in the Impact Delivery Instance. Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance. See [Install Impact](https://servicenow-prod.fluidtopics.net/75CiWr1d_E598FokiesPDg "Follow these instructions to install the Impact Store Application.") for more information. Note: The Impact Delivery Instance, \[impact.servicenow.com\], won't include new features. *[\>]: and then