---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Delivery Instance roles

# Impact Delivery Instance roles {#ariaid-title1}

* Release version: Australia
* 
* Updated June 25, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

IDI offers roles to fit your business needs. When you log in to IDI, you'll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.
{#idi-roles__table_o2s_fql_ntb__entry__2}

| Role | Description |
|-|-|
| Impact User | * Can access the Impact Delivery Instance. * Can create and update conversations. {#idi-roles__ul_kh4_yfd_t1c} |
| Impact Permissions Authorizer | Allows users to grant permissions for IDI features that require consent. |
| Impact Executive | * Has read access to view IDI status and value reporting. * Can create and update conversations. * Manages production adoption roadmap. {#idi-roles__ul_sxs_44p_41c} |
| Impact Platform Owner | * Has full access to all IDI features. * Can request Accelerators and advisory sessions * Can manage production adoption roadmaps. {#idi-roles__ul_wcn_rnp_41c} |
| Impact Admin | * Manages user accounts and premium access to add-on packages. * Administers the ServiceNow platform. * Has full access to all IDI features. {#idi-roles__ul_uxd_wlp_41c} |
[Table 1. IDI roles and descriptions]

{#idi-roles__table_o2s_fql_ntb}
**Previous topic:** [Manage Impact Delivery Instance users](https://servicenow-prod.fluidtopics.net/4KNdjCootSJ3~9_A7xLjjg "Impact Delivery Instance (IDI) admins can create, view, and manage their users.")  
**Next topic:** [Activity Center](https://servicenow-prod.fluidtopics.net/cgCV04viWcTuT903o7hipw "The Activity Center provides a comprehensive view of all the activities supporting your day to day journey with Impact.")