--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Get started with Impact # Get started with Impact {#ariaid-title1} * Release version: Australia * * Updated August 11, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Get started with Impact Get started with Impact is a curated onboarding experience designed for new ServiceNow Impact users to establish a foundation for achieving business objectives. It helps customers configure relevant features, align platform activities with their priorities, and create a personalized plan for success. The Impact Squad collaborates with customers to discuss goals and develop a strategic approach throughout the process. Show full answer Show less This onboarding is available for both Guided and Total Impact users and provides prescriptive guidance across three main areas: * Learning about Impact and its offerings * Setting up Impact with relevant features * Outlining objectives and priorities ## Getting started activities The onboarding activities vary based on the Impact package: * **Guided users:** Impact Kickoff Meeting and Impact Product Tour * **Advanced and Total users:** All Guided activities plus Executive Kickoff Meetings, Get Started with Instance Observer, Get Started with Developer Support, and Impact Foundations ## Impact Foundations Impact Foundations extends the onboarding experience by providing account-level initiatives to accelerate time to value and maintain momentum on the ServiceNow platform. It offers baseline information about the current state and clear next steps, operating on a quarterly cadence for continuous value realization. This framework suits both new and experienced users. ## Impact Foundations deliverables Deliverables vary by package, with all receiving foundational items and the Total package gaining additional features. Key deliverables include: * **Get started with Impact:** Initiates onboarding and evaluates current state * **Customer Impact Plan:** Guidelines and recommendations aligned to organizational goals, curated by the Customer Success Manager * **Product Adoption Roadmaps:** Recommended implementation sequences * **Value Management:** Connects goals to measurable outcomes and success metrics * **Capabilities Maps:** Overview of applications and capabilities to achieve objectives ## Key benefits * Personalized onboarding tailored to specific business needs and objectives * Clear baseline assessment of current state * Defined, measurable outcomes aligned with business goals * Accelerated time to value on the ServiceNow Platform * Access to prescriptive guidance from the Impact Squad * Ongoing momentum through structured quarterly engagements ## Next steps To start the onboarding experience, customers should contact their Customer Success Manager to schedule the Impact Kickoff Meeting. The Customer Success Manager will guide them through the process and assist in defining their platform objectives and priorities. A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives. Getting started with Impact is an onboarding experience that supports Impact offerings, configure relevant features, align platform activities with business priorities, and create a personalized plan to achieve their objectives. The Impact Squad works with you throughout this process to discuss your business goals and develop a strategy for success. Getting started with Impact provides prescriptive guidance across three key areas: * Learning about Impact and its offerings * Setting up Impact with its relevant features * Outlining your objectives and priorities {#getting_started_with_impact_concept__ul_f2v_prf_sjc} This onboarding experience is available for Guided and Total Impact users as part of the Impact deliverable. ## Getting started activities {#getting_started_with_impact_concept__activities_by_package} The activities included in Getting started with Impact vary based on your Impact package: Guided users: * Impact Kickoff Meeting * Impact Product Tour Advanced and Total users: Along with the activities available to Guided users, Advanced and Total packages include: * Executive Kickoff Meetings * Get Started with Instance Observer * Get Started with Developer Support ## Impact Foundations {#getting_started_with_impact_concept__impact_foundations} Impact Foundations extends the getting started experience with account-level initiatives that accelerate your time to value and maintain momentum. This framework is suitable for both new and experienced users and provides baseline information of your current state with clear next steps. Impact Foundations operates quarterly so you can maintain momentum on the platform and realize continuous value. ## Impact Foundations deliverables {#getting_started_with_impact_concept__foundations_deliverables} The deliverables available through Impact Foundations vary by Impact package. All packages receive standard foundational deliverables, while the Total package includes additional specific features. {#getting_started_with_impact_concept__foundations_deliverables__entry__5} | Impact deliverable | Description | Guided | Advanced | Total | |-|-|-|-|-| | Get started with Impact | Kicks off the onboarding experience and evaluates the current state of targeted areas for analysis on the ServiceNow Platform. | ✓ | ✓ | ✓ | | Customer Impact Plan | Provides general guidelines and recommendations based on your organizational goals and ServiceNow product mix, curated by your Customer Success Manager. | ✓ | ✓ | ✓ | | Product Adoption Roadmaps | Shows a recommended implementation sequence for your capabilities. | ✓ | ✓ | ✓ | | Value Management | Supports identification of high-level goals and connects them to measurable outcomes and success metrics that demonstrate value over time. | ✓ | ✓ | ✓ | | Capabilities Maps | Shows the applications and capabilities at your disposal for achieving your objectives. | ✓ | ✓ | ✓ | [Table 1. Impact deliverables by package] ## Key benefits {#getting_started_with_impact_concept__key_benefits} * Receive a personalized onboarding experience tailored to your specific needs and business objectives * Establish a clear baseline assessment about your current state * Define measurable outcomes aligned with your business goals * Accelerate your time to value on the ServiceNow Platform * Access prescriptive guidance from the Impact Squad * Maintain momentum through structured quarterly engagements ## Next steps {#getting_started_with_impact_concept__next_steps} To begin your Getting started with Impact experience, contact your Customer Success Manager to schedule your Impact Kickoff Meeting. They will guide you through the onboarding process and help you define your objectives and priorities for the platform. **Related concepts** * [Work with experts](https://servicenow-prod.fluidtopics.net/HSHoBndOd_QR5gK1MXT1jA "Your Impact Squad is a team of on-demand experts who work with you to take on your team's unique transformation challenges.")