---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Consumption Report

# Consumption Report in Impact {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The
Consumption
Report provides an overview of Impact features and their usage so you can identify underutilized benefits or benefits you have not yet used to make the most of your plan.

## Report types and descriptions {#consumption-report__section_rnh_w21_yfc}

{#consumption-report__table_trz_y21_yfc__entry__2}

|   |   |
|-|-|
| Accelerator and initiatives Usage | Identify unused or underused accelerators by reviewing the status details for ongoing, completed, and not yet started accelerators and initiatives associated with your plan. The In progress usage section provides an overview of the number of Architecture, Strategy, and Technical accelerators that are currently in use or remain unused. |
| Company Active cases breakdown | Track the number of active Now Support cases for your company by priority level ranging from P1 (Severe) to P4 (Low). Links enable you to access details for the cases in the case level groups on the Now Support portal. |
| Enhanced Case Response Time | Check the overview of the enhanced case response time for Impact P1 and P2 support cases for your account. The View response time link provides access to a case list on the Now Support portal. |
| Instance Observer Users | View the Instance observer seats that grant users the ability to monitor, analyze and gain insights from ServiceNow instances. View additional details about instance observer users such as username, access status, locked status, and access permissions by selecting the View Users link. |
| Developer Support Users | See who is available to assist with real-troubleshooting and get timely support for issues with your customizations by viewing detailed information on your developer support user seats. View additional details about developer support users such as username, access status, locked status, and access permissions by selecting the View Users link. Note: Impact developer support users are managed in Impact Delivery Instance. For more information, see [Impact Developer Support](https://servicenow-prod.fluidtopics.net/4in0XWOJMsGdlRcN5pJZyg "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations."). |
[ ]

{#consumption-report__table_trz_y21_yfc}
**Related tasks**   

* [Request an Accelerator](https://servicenow-prod.fluidtopics.net/eavuSnwWbVN_PibKq5ckzg "You can request a designated number of concurrent Impact Accelerators according to your subscription and complete the setup.")