---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Configure

# Configure ServiceNow Otto for Smart Assessment Engine (SAE) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure ServiceNow Otto for SAE to enable generative AI skills for the assessment response assist workflow.

## ServiceNow Otto for SAE Configuration overview {#configure-servicenow-otto-for-smart-assessment-engine__cf-config-parent-checklist}

Use the AI Admin Hub console to configure ServiceNow Otto for SAE. This console contains everything that you must install plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
You can access the Smart Assessment Response Assist skill from the AI Admin Hub console.  
Note:  
Now LLM Service is the sole provider for this ServiceNow Otto® application's skills.

For earlier versions, go to [Application Manager](https://www.servicenow.com/docs/access?context=application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to upgrade it to a later version.

For information about configuring generative AI skills and prompts, see [Configuring AI skills](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

After you turn on the Smart Assessment Response Assist skill, you must also enable AI responses on each template category that you want the skill to run on. To enable AI responses for a category and to configure the documents that
the skill considers by default, see [Create an assessment template category](https://servicenow-prod.fluidtopics.net/ySw5ARD4rsFKsd4_~5~VEQ "Create an assessment template category in the Smart Assessment Engine application so that you can organize and grant access to the assessment templates that are related.").  
By default, the skill draws on:

* Previously completed smart assessments and classic assessments that share the same scope item as the current assessment.
* Documents that are attached directly to the assessment instance.

{#configure-servicenow-otto-for-smart-assessment-engine__ul_cfg_def_src_n3c}To customize these defaults for a template category, implement the Smart Assessment Response Assist scripted extension point. For details, see [Customizing AI Response Assist sources](https://servicenow-prod.fluidtopics.net/25I8a2ZDBm74XZml9ZE9JA "The Smart Assessment Response Assist skill refers to previous assessments and documents to generate suggestions. By default, the skill uses scope-based matching for previous assessments and the files attached to the assessment instance for documents. To use different sources for a specific template category, implement the Smart Assessment Response Assist scripted extension point.").

## Using guided setup to implement ServiceNow Otto for SAE {#configure-servicenow-otto-for-smart-assessment-engine__cf-config-parent-guided}

You can install the ServiceNow Otto for SAE plugin (com.sn_smart_ai_assist). This store app has the following dependencies:

* ServiceNow AI Platform
* Governance, Risk, and Compliance
{#configure-servicenow-otto-for-smart-assessment-engine__ul_tvn_rkk_pgc}  
For information about the installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
For more information on Retrieval Augmented Generation (RAG) and Retention policies, see [Indexed sources in AI Search](https://www.servicenow.com/docs/access?context=indexed-sources-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [User data usage policy](https://www.servicenow.com/docs/access?context=user-data-usage-policy-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).