--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # AI-generated recommendations for a regulatory alert skill # AI-generated recommendations for a regulatory alert skill {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI-generated recommendations for a regulatory alert skill The AI-generated recommendations framework for regulatory alerts in ServiceNow delivers actionable, AI-driven insights directly within the user interface. It helps regulatory change managers identify business operations impacted by regulatory changes through contextual recommendations such as citations and control objectives. The framework supports multiple recommendation types, complex business scenarios, and is designed for scalability and flexibility to fit diverse organizational needs. Show full answer Show less Only users assigned the **sngrccompgenai.regchangeaiuser** role---manually granted to Regulatory Change Management (RCM) users---can generate these recommendations. ## Key Features * **Configurable recommendations and actions:** Define and configure recommendations for various record types and enable follow-up actions directly within workflows. * **Intelligent recommendations:** Utilize generative AI and Predictive Intelligence to provide relevant, continuously improving insights powered by machine learning models and predictive scoring. * **Scalable design:** Support multiple recommendations per record type with customizable layout and structure, adaptable to various records and techniques. * **Adoption enablement:** Rapid integration with upstream products and a user-friendly interface promoting actionable decision-making. * **Rationalization support:** Customize deduplication logic to identify and manage duplicate records according to organizational rules. ## Key Outcomes * Enhanced contextual visibility into AI-generated recommendations for improved decision-making related to regulatory alerts. * A scalable and configurable framework enabling adoption across diverse use cases and record types within regulatory change management. * Accelerated uptake of AI/ML recommendations in products, improving user productivity with clear next steps embedded in the interface. * Customizable workflows and logic aligning with specific organizational processes and compliance requirements. ## Using the Recommendations After generating recommendations for a regulatory alert, users can view detailed sections such as: * **Recommended areas of impact:** Includes citations and control objectives relevant to the alert. * **Details on citations and control objectives:** Descriptions and supplemental guidance help users understand and address these items. * **Evaluate affected associations:** Lists child citations, control objectives, policies, controls, and risk statements that can be added to recommendations. The interface also includes a feedback trail side-panel that tracks user interactions with recommendations, documenting accepted, skipped, or dismissed items to support continuous improvement. ## Next Steps for ServiceNow Customers To implement and utilize these AI-generated recommendations effectively, ServiceNow customers should: * Assign the **sngrccompgenai.regchangeaiuser** role to appropriate RCM users. * Activate the **Regulatory alert recommendation skill** to generate actionable insights. * Use the recommendation pages to review and act on suggested citations, control objectives, and impacted business operations. The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios. Enhancing the recommendations framework empowers regulatory change managers to use the AI-driven recommendations for better identification of impactful business operations based on regulatory changes. A default recommendation context named `Suggest business operations affected by regulatory alert` powered by ServiceNow Otto for IRM is shipped along with the Regulatory Change Management product. This recommendation context is used for generating recommended citations and control objectives for a regulatory alert. Note: Only users with the sn_grc_comp_genai.reg_change_ai_user role are able to see the option to generate recommendations for a regulatory alert. This role must be manually assigned to an RCM user. ## Highlights of the recommendation framework {#recommendations-for-a-regulatory-alert__section_clj_vyc_52c} Configurable recommendations and actions : * Enable you to define and configure recommendations for various record types. * Enable setup of follow-up actions, so users can act on recommendations directly within the workflow. {#recommendations-for-a-regulatory-alert__ul_e4c_1zc_52c} Intelligent recommendations : * Leverage advanced AI capabilities, including generative AI and Predictive Intelligence, to display relevant recommendations. * Continuously improve insights and recommendations by incorporating machine learning models and predictive scoring. {#recommendations-for-a-regulatory-alert__ul_mlm_xyc_52c} Scalable design : * Support the display of multiple recommendations for a single record type. * Provide flexibility for administrators to customize the layout and structure of the recommendation panel according to business needs. * Adapt to a variety of record types and recommendation techniques, ensuring consistency and scalability across use cases. {#recommendations-for-a-regulatory-alert__ul_nlm_xyc_52c} Adoption enablement : * Designed for rapid integration and adoption across upstream products. * Offer a user-friendly, intuitive interface that empowers decision-makers with clear, actionable insights. {#recommendations-for-a-regulatory-alert__ul_plm_xyc_52c} Rationalization support : Enable customization of deduplication logic, enabling businesses to define their own rules and criteria for identifying duplicate records. ## Key benefits {#recommendations-for-a-regulatory-alert__section_jvt_512_52c} * Contextual visibility into recommendations for better decision-making. * A scalable, configurable framework adaptable to various use cases and record types. * Faster adoption for products looking to leverage AI/ML-based recommendations. * Customizable workflows and logic to meet specific organizational processes. * Improved user productivity with actionable recommendations and clear next steps built directly into the interface. {#recommendations-for-a-regulatory-alert__ul_lcm_w12_52c} To understand how you can create recommendations for a regulatory alert and activate the Regulatory alert impacted citations and Regulatory alert impacted control objectives skills, refer to [Activate Regulatory alert recommendation skill](https://servicenow-prod.fluidtopics.net/kdYqxfPE1ZsTBXW7~_V_NA "Configure the recommendation skill from ServiceNow Otto to generate the recommendations of the impacted areas for a regulatory alert."), and [Generate recommendations for regulatory alert impacted citations, control objectives, controls, and policies](https://servicenow-prod.fluidtopics.net/TvEkbKzagR30EbjD5Q6AWw "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks."). ## Viewing a recommendation {#recommendations-for-a-regulatory-alert__section_ejr_qlz_y2c} After generating recommendations for a regulatory alert, the Recommendations page displays the following sections: * Recommended areas of impact * Citations * Control objectives * Description * Evaluate affected associations {#recommendations-for-a-regulatory-alert__ul_k1z_qp5_nqb} The following tables provide more information on the sections and the related lists that are associated with the recommendations.{#recommendations-for-a-regulatory-alert__table_wlj_4q5_nqb__entry__2} | Field | Description | |-|-| | Last refreshed | Date and time the recommendations were last generated or refreshed. You can select the refresh icon ![]() to view the latest recommendations. | | Citations | Details of the citations. For example, the name of the citation, the parent of the citation, and authority document. | | Control objectives | Details of the control objective. For example, the name of the control objective and parent. | [Table 1. Recommended areas of impact] {#recommendations-for-a-regulatory-alert__table_wlj_4q5_nqb} Note: For more information about citations and control objectives, see [Structural overview of Policy and Compliance Management](https://servicenow-prod.fluidtopics.net/fpMe_3JmkpZgylMb8Z_dhw "The structural overview of Policy and Compliance Management enables you to understand how the different modules that make up the Policy and Compliance Management application of ServiceNow integrate and interact with one another."). {#recommendations-for-a-regulatory-alert__table_qtf_1s5_nqb__entry__2} | Field | Description | |-|-| | Description | Description and a summary of the citation or control objective. | | Supplemental guidance | Additional guidance on how to address the citation or control objective. | [Table 2. Details of the citation or control objective] {#recommendations-for-a-regulatory-alert__table_qtf_1s5_nqb}{#recommendations-for-a-regulatory-alert__table_xyc_x45_pqb__entry__2} | Field | Description | |-|-| | Child citations, Control objectives | Related lists containing potential affected areas for a citation that you can add as part of the recommendation. | | Child control objectives, Policies, Controls, Risk statements | Related lists containing potential affected areas for a control objective that you can add as part of the recommendation. | [Table 3. Evaluate affected associations] {#recommendations-for-a-regulatory-alert__table_xyc_x45_pqb} Feedback trail side-panel: The feedback side-panel displays the history of user interactions with recommended items. This can include what the user accepted, what they skipped or ignored, and what they dismissed. For more information on generating recommendations, see [Generate a regulatory alert summary](https://servicenow-prod.fluidtopics.net/nkYVc8I1dCk96rV5BbbDog "Generate a summary of a new regulatory alert for a quick analysis of the alert using the regulatory alert summarization skill. Summarized alerts help compliance officers, regulatory managers, and legal teams quickly understand the impact of new regulations."). **Related tasks** * [Activate Regulatory alert recommendation skill](https://servicenow-prod.fluidtopics.net/kdYqxfPE1ZsTBXW7~_V_NA "Configure the recommendation skill from ServiceNow Otto to generate the recommendations of the impacted areas for a regulatory alert.") * [Generate recommendations for regulatory alert impacted citations, control objectives, controls, and policies](https://servicenow-prod.fluidtopics.net/TvEkbKzagR30EbjD5Q6AWw "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks.")