---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Activate regulatory alert recommendation skill

# Activate Regulatory alert recommendation skill {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Configure the recommendation skill from ServiceNow Otto to generate the recommendations of the impacted areas for a regulatory alert.

## Before you begin

Install the ServiceNow Otto for IRM plugin (sn_irm_gen_ai).

Role required: admin or sn_nowassist_admin.nsa_admin

## About this task

Important:  
After installing ServiceNow Otto for IRM, all ServiceNow Otto for IRM skills and agentic workflows are activated by default.

Recommendation skills help regulatory analysts quickly identify impacted areas by generating AI-driven suggestions based on the content of a regulatory alert. These skills can be configured to be available at all times or
conditionally triggered depending on the alert's status. They're typically accessible when the alert is in any state except Closed or Cancelled. To generate meaningful recommendations, the LLM analyzes defined data sources
and input fields. After recommendations are generated, you can accept or dismiss them individually, with accepted recommendations helping to streamline impact analysis and improve compliance accuracy. For more information,
see [Recommendation contexts and templates](https://servicenow-prod.fluidtopics.net/kSyd5BFg6OEtsZTvZj5m9w "By using the Governance, Risk, and Compliance recommendations framework, you can use recommendation contexts and templates to deliver AI-driven insights directly to your users within the user interface. With these insights, your users can make informed decisions and take prompt actions.").

## Procedure

1. Navigate to AllAdmin CenterAI Admin Hub.
2. Navigate to the AI Skills tab and select TechnologyRisk \& Sustainability.
3. Select the recommendation skill that you want to activate and then select Activate skill.

   | Option | Description |
   | Regulatory alert impacted citations | Generate the recommendations for the citations of a regulatory alert. |
   | Regulatory alert impacted control objectives | Generate the recommendations for the control objectives of a regulatory alert. |
   | Regulatory alert impacted controls | Generate the recommendations for the controls of a regulatory alert. |
   | Regulatory alert impacted policies | Generate the recommendations for the policies of a regulatory alert. |
   |-|-|

   {#configure-recommendation-skill-for-a-regulatory-alert__choicetable_h5k_mz2_ngc}  
   Note:  
   Make sure that all necessary recommendation skills are activated so that all relevant recommendations can be generated for impacted areas.
4. Select the General details section to review the following fields and confirm that the recommendation skill meets your requirements.  
   Note:  
   You can perform the following actions on ServiceNow Otto skills if you have the sn_generative_ai.nsa_admin role:
   * [Edit an AI skill](https://www.servicenow.com/docs/access?context=edit-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
   * [Make a copy of AI skill](https://www.servicenow.com/docs/access?context=make-a-copy-of-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
   * [Troubleshoot an AI skill](https://www.servicenow.com/docs/access?context=troubleshoot-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
   {#configure-recommendation-skill-for-a-regulatory-alert__ul_ywn_mjn_cfc}Activating a copy of a Regulatory alert impacted citations, Regulatory alert impacted control objectives, Regulatory alert impacted controls, or Regulatory alert impacted policies skill deactivates any other version of the same skill, including the default version.
   {#configure-recommendation-skill-for-a-regulatory-alert__id_o2v_k4c_cfc__entry__2}

   | Field | Description |
   |-|-|
   | Name of the skill | Name of the skill. |
   | Add a brief description | Description of the Regulatory alert impacted citations, Regulatory alert impacted control objectives, Regulatory alert impacted controls, or Regulatory alert impacted policies skill. |
   | More details on the skills ||
   | Product workflow | Name of the workflow. The Regulatory alert impacted citations, Regulatory alert impacted control objectives, or Regulatory alert impacted controls skills are part of the Technology workflow. |
   | Product name | Product name that these skills are associated with. The Regulatory alert impacted citations, Regulatory alert impacted control objectives, Regulatory alert impacted controls, or Regulatory alert impacted policies skills are part of the IRM (Integrated Risk Management) products, otherwise known as Risk \& Sustainability. |
   | LLM service | LLM service used for this skill. |
   | Skill template | Template used for this skill. |
   [ ]

   {#configure-recommendation-skill-for-a-regulatory-alert__id_o2v_k4c_cfc}
5. Define the user roles that can access the skill by selecting Define access and specifying a User access option.

   | Option | Description |
   | Any authenticated user | Any user that has successfully logged in can access this skill. |
   | Select Roles | A user with the role you specify can access this skill. Note: For recommendation skills, the default user roles are sn_grc_reg_change.user or sn_grc_comp_genai.reg_change_ai_user. |
   |-|-|

   {#configure-recommendation-skill-for-a-regulatory-alert__choicetable_mvq_4wl_tgc}
6. Select Save and continue.
7. Specify whether you want the skill to be available in all Integrated Risk Management (IRM) products by selecting Select display and then toggling the Display button.
8. Select Save and continue.
9. Select Review and activate to view a setup summary for the skill.  
   This includes a description of the skill, accessibility of the skill, and display option of the skill.
10. Select Activate.  
    The ServiceNow Otto recommendation skills for a regulatory alert are activated.
11. Select Return to Risk \& Sustainability to return to the page listing all risk and sustainability-related skills or close the dialog box to remain on the same page.
{#configure-recommendation-skill-for-a-regulatory-alert__steps_uj5_xhr_y2c}

## What to do next

You can now use a recommendation skills for regulatory alerts. You can generate recommendations for any regulatory alert that is not in the Closed or Cancelled state. For more information, see [Generate recommendations for a regulatory alert](https://servicenow-prod.fluidtopics.net/TvEkbKzagR30EbjD5Q6AWw "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks.").

*[\>]: and then