--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Activate the get regulatory analysis agentic workflow # Activate the get regulatory analysis agentic workflow {#ariaid-title1} * Release version: Australia * * Updated November 10, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Configure and activate the get regulatory analysis agentic workflow that uses AI agents to enrich regulatory alerts with external context, classification, summarization, and recommended potential impacted items. ## Before you begin Install the ServiceNow Otto for IRM plugin (sn_irm_gen_ai). The regulatory alert recommendation and summarization skills are required to generate enriched insights and identify impacted areas. For more information, see [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios.") and [Regulatory alert summarization skill](https://servicenow-prod.fluidtopics.net/Ds_sujTcLDYKWI~PVrmpWA "The AI-driven summarization feature is designed to provide concise, AI-driven overviews of regulatory alerts directly within the regulatory alert record in the Compliance Workspace. It offers contextual information, including important dates, regulatory authority details, and key changes, helping users to better respond to new alerts."). Role required: sn_nowassist_admin.nsa_admin or sn_aia.admin ## About this task Important: This agentic workflow is active by default. All fields are read-only except for the Triggers and Channels and status sections. To modify other fields, clone the workflow. Currently, you can't edit agent prompts or provide feedback for training. If you have the RCM user \[sn_grc_reg_change.user\] role and the sn_grc_comp_genai.reg_change_ai_agent_user role, you can get regulatory analysis using the get regulatory analysis agentic workflow in the ServiceNow Otto panel. This workflow uses web search to enhance alert context, summarizes the alert, and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions. The regulatory alert must be in the New or In Progress state to generate analysis. Note: You can add or remove AI agents from this workflow by making a copy and customizing it. For more information, about copying agentic workflows, see [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). You can perform the following actions on ServiceNow Otto workflows if you have the sn_generative_ai.nsa_admin role: * [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Modify an agentic workflow](https://www.servicenow.com/docs/access?context=modify-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Delete an agentic workflow](https://www.servicenow.com/docs/access?context=delete-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#activate-rcm-agent-workflow__ul_ywn_mjn_cfc} ## Procedure 1. Navigate to AllAI Agent StudioOverview. 2. Select the Agentic workflows tab within My solutions. 3. Select View all. 4. Select Get Regulatory Analysis. 5. Select the Define key requirements section to review the following fields and confirm that the Get Regulatory Analysis workflow meets your requirements. {#activate-rcm-agent-workflow__id_o2v_k4c_cfc__entry__2} | Field | Description | |-|-| | Workflow Name | Get regulatory analysis. | | Workflow description | The get regulatory analysis agentic workflow assists regulatory change management professionals by analyzing regulatory alerts, enriching them with relevant contextual data, and recommending potential impacts on internal Citations, Policies, Control objectives, and so on. This workflow streamlines the review process, enabling faster and more accurate decision-making to maintain compliance with evolving regulatory requirements. | | List of steps | Instructions for the LLM service. | [Table 1. Write a clear description and list of steps] {#activate-rcm-agent-workflow__id_o2v_k4c_cfc} {#activate-rcm-agent-workflow__id_o2v_k4c_cfd__entry__5} | Name | Description | Tools and knowledge sources | Model support | Active | |-|-|-|-|-| | Regulatory alert recommendation agent | The process of generating recommendations for impacted areas when a regulatory alert is raised. It involves fetching recommendation contexts, retrieving template-specific recommendations, and summarizing the results for the user. | * Get Recommendation Context * Getting recommendation related to a template {#activate-rcm-agent-workflow__ul_nwn_4vv_whc} | Available | Active | | Regulatory alert enrichment agent | The Regulatory alert enrichment agent is responsible for enriching the regulatory alert by adding more context collected using web search. | Regulatory alert enriched insights updater | Available | Active | [Table 2. Add AI agents that can perform these steps] {#activate-rcm-agent-workflow__id_o2v_k4c_cfd} {#activate-rcm-agent-workflow__table_bjh_f1q_ghc__entry__2} | Field | Description | |-|-| | LLM providers | Model providers that this agentic workflow doesn't support. All model providers are supported by the get regulatory analysis agentic workflow. | [Table 3. Unsupported model providers] {#activate-rcm-agent-workflow__table_bjh_f1q_ghc} 6. Review how user and data access is defined to confirm that the default settings meet your requirements by selecting Define security controls. {#activate-rcm-agent-workflow__table_ubm_ycq_ghc__entry__2} | Field | Description | |-|-| | Decision type | Allow if | | Roles | sn_grc_comp_genai.reg_change_ai_user | | User Authenticated | Not applicable | | Active | Active | [Table 4. Define who can access this agentic workflow (ACLs)] {#activate-rcm-agent-workflow__table_ubm_ycq_ghc} Note: This section defines which users can access and interact with this agentic workflow. An access control list (ACL) has been automatically generated. {#activate-rcm-agent-workflow__table_sjz_rdq_ghc__entry__2} | Field | Description | |-|-| | User identity type | Dynamic user | | Approved role(s) | * sn_grc_reg_change.user * sn_grc_comp_genai.reg_change_ai_agent_user * snc_required_script_writer_permission {#activate-rcm-agent-workflow__ul_b22_f2q_ghc} | [Table 5. Define data access] {#activate-rcm-agent-workflow__table_sjz_rdq_ghc} Note: The user identity type that this agentic workflow runs under determines the roles and the data access permissions derived from them. Remember, when agentic workflows can access data, they can also share that data with the human user who interacts with them. [Learn more about access control list rules](https://www.servicenow.com/docs/access?context=access-control-rules). 7. Select Add triggers and configure conditions that start the workflow, such as when a new regulatory alert is created. Triggers can include record conditions, schedules, or inbound email. For more information, see [Add a trigger to an agentic workflow](https://www.servicenow.com/docs/access?context=add-trigger-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). 8. Define where alerts and summaries are delivered (for example, the ServiceNow Otto panel or Regulatory alert record) by selecting Channels and status. For more information, see [Select channels and access for an agentic workflow](https://www.servicenow.com/docs/access?context=channels-access-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). 9. Select Save and test. {#activate-rcm-agent-workflow__steps_ops_bdp_ghc} ## What to do next Use the Testing playground to [test your new agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) using example utterances. Verify that the enriched insights and recommendations are generated. If activation fails, check roles and skill configuration. After confirming the workflow performs as expected, you can get started by selecting Get analysis from the Ask ServiceNow Otto action menu on a regulatory alert page or by selecting Get Regulatory Analysis from the ServiceNow Otto panel. The regulatory alert must be New or In Progress to generate analysis. If you have not already set up the ServiceNow Otto panel, for more information see, [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). *[\>]: and then