---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# AI in Compliance Case Management

# AI in Compliance Case Management {#ariaid-title1}

* Release version: Australia
* 
* Updated July 20, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow Otto for IRM skills, such as case summarization, in Compliance Case Management to summarize and quickly understand case context.
* **[GRC case summarization skill for compliance cases](https://servicenow-prod.fluidtopics.net/T39GIO49az9XJ20VwJ3lMQ)**   
  The GRC case summarization skill uses a large language model (LLM) to generate a structured AI summary of a compliance case record. The summary is generated on demand from case data and can be saved to the record for future reference.

**Related concepts**   

* [GRC case summarization skill for compliance cases](https://servicenow-prod.fluidtopics.net/T39GIO49az9XJ20VwJ3lMQ "The GRC case summarization skill uses a large language model (LLM) to generate a structured AI summary of a compliance case record. The summary is generated on demand from case data and can be saved to the record for future reference.")  
**Related tasks**   

* [Activate the GRC case summarization skill](https://servicenow-prod.fluidtopics.net/Mox_fvh72~TKtORLSBN8EQ "Activate the GRC case summarization skill from the AI Admin Hub to generate AI-powered summaries of compliance case records.")
* [Summarize a compliance case using GRC case summarization skill](https://servicenow-prod.fluidtopics.net/1IrTVuiKhnr9_N5w3AuZ_g "Use the GRC case summarization skill to generate an AI summary of a compliance case. The summary provides a consolidated view of a compliance case record.")