--- sourceDocument: Administration de la ServiceNow AI Platform en Australie sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/fr-FR/platform-administration Release : - australia ft:locale : - fr-FR ft:publication_title : - Administration de la ServiceNow AI Platform en Australie ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Rôles spécifiques à l'application # Rôles spécifiques à l'application {#ariaid-title1} * Rversion finale: Australia * * Mis à jour 12 mars 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes de lecture Les applications que vous installez sur votre instance peuvent inclure des rôles supplémentaires. Suivez les liens dans cette section pour voir les rôles installés avec les applications. {#application-specific-roles__table_v41_hxt_bzb__entry__3} | Workflow | Produit | Liens vers la documentation sur les rôles | |-|-|-| | Gestion du service client | Gestion des accès client | [Roles installed with customer access management](https://www.servicenow.com/docs/access?context=r_rolesinstalledwithcustaccessmgmt&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Gestion du service client | Gestion du service client | [Roles installed with Customer Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstalledWithCustomerService&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Gestion du service client | Gestion des problèmes majeurs | [Components installed with Major Issue Management](https://www.servicenow.com/docs/access?context=installed-with-major-issue-mgmt&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Gestion du service client | OpenFrame | [Components installed with OpenFrame](https://www.servicenow.com/docs/access?context=r_InstalledWithOpenFrame&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Gestion du service client | Services digitaux pour le secteur public | | | Gestion du service client | Notes de gestion spéciale | [Components installed with Special Handling Notes](https://www.servicenow.com/docs/access?context=r_InstalledWithSpecHandNotes&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Gestion du service client | Communications ciblées | [Components installed with Targeted Communications](https://www.servicenow.com/docs/access?context=r_TargetCommInstalledComponents&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Gestion des services aux employés | Case and Knowledge Management | [Components installed with Case and Knowledge Management](https://www.servicenow.com/docs/access?context=components-installed-with-case-and-knowledge-management&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | HR Service Delivery | [Setting up your Alumni Center](https://www.servicenow.com/docs/access?context=asc-configure&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | HR Service Delivery | [Reference for Document Templates](https://www.servicenow.com/docs/access?context=reference-doc-templates&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | HR Service Delivery | v | | Gestion des services aux employés | Concepteur de parcours | | | Gestion des services aux employés | Concepteur de parcours | [Components installed with Journey Accelerator](https://www.servicenow.com/docs/access?context=components-installed-with-journey-accelerator&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Manager Hub | [Components installed with Manager Hub](https://www.servicenow.com/docs/access?context=installed-with-managerhub&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Workplace Case Management | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-calendar-syncn&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Core](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-safety-mgmt-hr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Move Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-move-mgmt&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservations-outlookaddin&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Reservation Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservation-mgmt&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Space Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-space-mgmt&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Space Mapping](https://www.servicenow.com/docs/access?context=wsm-mappedin-components&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Prestation de services de lieu de travail | [Components installed with Workplace Visitor Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-visitor-mgmt&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services aux employés | Vendor Management Workspace | | | Gestion environnementale, sociale et de gouvernance | Gestion environnementale, sociale et de gouvernance | [Components installed with Operational Sustainability Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | | Gouvernance, risque et conformité | Gestion de l'audit | [Components installed with Audit Management](https://www.servicenow.com/docs/access?context=r_InstallWAudit&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | | Gouvernance, risque et conformité | GRC : mesures | [Components installed with the GRC: Metrics application](https://www.servicenow.com/docs/access?context=tables-installed-with-metrics&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | | Gouvernance, risque et conformité | Operational Resilience | | | Gouvernance, risque et conformité | Privacy Management | [Roles installed with Privacy Management](https://www.servicenow.com/docs/access?context=roles-installed-prm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | | Gouvernance, risque et conformité | Gestion des risques | [Components installed with Risk Management](https://www.servicenow.com/docs/access?context=r_InstallWRisk&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | | Santé et sciences de la vie | Healthcare and Life Sciences Service Management Core | [Components installed with Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-components-installed-serv-mgmt&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) | | Santé et sciences de la vie | Patient Support Services | [Components installed with Patient Support Services](https://www.servicenow.com/docs/access?context=pss-components-installed&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) | | Santé et sciences de la vie | Pre-Visit Management | [Components installed with Pre-Visit Management](https://www.servicenow.com/docs/access?context=pre-visit-components-installed&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) | | Gestion des actifs IT | Gestion des modèles | [Installed with Model Management](https://www.servicenow.com/docs/access?context=installed-with-model-management&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | | Gestion des actifs IT | Catalogue de produits | [Roles installed with Product Catalog](https://www.servicenow.com/docs/access?context=r_RolesProductCatalog&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des opérations IT | Découverte d'automatisation | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Gestion des opérations IT | Gestion des événements | [Components installed with Event Management](https://www.servicenow.com/docs/access?context=r_InstalledWithEventManagement&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | | Options de ServiceNow AI Platform | Affectation de travail avancée | [Components installed with Advanced Work Assignment](https://www.servicenow.com/docs/access?context=installed-with-awa&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) | | Options de ServiceNow AI Platform | Recherche IA | [Composants installés avec Recherche IA](https://servicenow-prod.fluidtopics.net/J_WigQHAGi9_8hxLt5DFLA#components-installed-ais "Plusieurs types de composants sont installés avec l’activation du module d’extension, notamment les travaux planifiés, les tables et les Recherche IA rôles d’utilisateur.") | | Options de ServiceNow AI Platform | Gestion du portefeuille d'applications | | | Options de ServiceNow AI Platform | Centre d'automatisation | [Components installed with Automation Center](https://www.servicenow.com/docs/access?context=components-installed-with-automation-center&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | | Options de ServiceNow AI Platform | Distribution de logiciel client 2.0 | [Components installed with](https://www.servicenow.com/docs/access?context=csd2-installed&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | | Options de ServiceNow AI Platform | Analyse conversationnelle | | | Options de ServiceNow AI Platform | Intelligence documentaire | [Document Intelligence roles](https://www.servicenow.com/docs/access?context=document-intelligence-user-roles&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) | | Options de ServiceNow AI Platform | Gestion des interactions | [Components installed with Interaction Management](https://www.servicenow.com/docs/access?context=components-installed-with-interaction-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | | Options de ServiceNow AI Platform | Flux en direct | [User roles installed with Live Feed](https://www.servicenow.com/docs/access?context=r_UserRolesInstalledWithLiveFeed&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | | Options de ServiceNow AI Platform | Notification | [Roles installed with Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | | Options de ServiceNow AI Platform | Orchestration (héritée) | [Installed with Orchestration ROI](https://www.servicenow.com/docs/access?context=r_InstalledWithOrchestrationROI&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | | Options de ServiceNow AI Platform | Créer des workflows | | | Options de ServiceNow AI Platform | Créer des workflows | | | Options de ServiceNow AI Platform | Créer des workflows | [User access to Workflow Studio flows](https://www.servicenow.com/docs/access?context=user-access-flow-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | | Options de ServiceNow AI Platform | Créer des workflows | | | Options de ServiceNow AI Platform | Pont de services | | | Options de ServiceNow AI Platform | Pont de services | | | Options de ServiceNow AI Platform | Modèle d'état | [Installé avec State Model](https://servicenow-prod.fluidtopics.net/Dwp5Sg459pA9W51aR80yvQ#installed-state-model "Plusieurs types de composants sont installés avec State Model.") | | Platform Analytics | Découverte d'automatisation | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Platform Analytics | Analyse des performances | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Platform Analytics | Exploration de processus | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Platform Analytics | Reporting | [Reporting roles](https://www.servicenow.com/docs/access?context=reporting-roles&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Platform Analytics | Aperçus d'utilisation | [Roles installed with Usage Insights](https://www.servicenow.com/docs/access?context=components-installed-user-exp-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Gestion des services IT | Gestion des actifs | | | Gestion des services IT | Gestion des changements | [Components installed with ITSM Roles - Change Management](https://www.servicenow.com/docs/access?context=installed-with-cm-itsm-roles&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Gestion de l'amélioration continue | [Continual Improvement Management roles](https://www.servicenow.com/docs/access?context=cim-roles&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Gestion des contrats | [User roles installed with Contract Management](https://www.servicenow.com/docs/access?context=r_UserRolesIWContractMgmt&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Gestion de portefeuille digitale | [Roles for Digital Portfolio Management](https://www.servicenow.com/docs/access?context=dpm-roles&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Centre des employés | [Employee Center roles](https://www.servicenow.com/docs/access?context=emp-center-personas&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | | Gestion des services IT | Ligne de dépense | [Components installed with Expense Line](https://www.servicenow.com/docs/access?context=r_InstalledWithExpenseLine&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Gestion des déplacements d'installations | [Roles installed with Facilities Move Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacMoveMgmt&version=australia&pubname=australia-service-management-for-the-enterprise&ft:locale=en-US) | | Gestion des services IT | Gestion des services généraux | [Roles installed with Facilities Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacServMgmnt&version=australia&pubname=australia-service-management-for-the-enterprise&ft:locale=en-US) | | Gestion des services IT | Gestion des incidents | [Components installed with ITSM Roles --- Incident Management](https://www.servicenow.com/docs/access?context=inci-roles-instld-itsm-roles&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Console de l'intelligence prédictive ITSM | | | Gestion des services IT | Gestion des connaissances | [Knowledge Management roles](https://www.servicenow.com/docs/access?context=r_KnowledgeRoles&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | | Gestion des services IT | Analyse des performances | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Gestion des services IT | Maintenance planifiée | [Installed with SM Planned Maintenance](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtPlanMaint&version=australia&pubname=australia-service-management-for-the-enterprise&ft:locale=en-US) | | Gestion des services IT | Gestion des problèmes | [Components installed with Problem Management](https://www.servicenow.com/docs/access?context=installed-with-madrid-best-prac&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Approvisionnement | [User roles installed with Procurement](https://www.servicenow.com/docs/access?context=r_UserRolesProcurement&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Gestion des requêtes | [Request ITSM Roles - Request Management](https://www.servicenow.com/docs/access?context=request-itsm-roles-rm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Générateur de services | [Roles installed with Service Builder](https://www.servicenow.com/docs/access?context=service-builder-roles&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Espace de travail pour l'exploitation des services | [Components installed with Service Operations Workspace ITSM Applications](https://www.servicenow.com/docs/access?context=components-installed-with-sow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Espace de travail pour l'exploitation des services | [Components installed with Agent Client Collector for Investigation](https://www.servicenow.com/docs/access?context=components-installed-investigate&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Espace de travail pour l'exploitation des services | [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://www.servicenow.com/docs/access?context=components-installed-mecm-adapter&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Espace de travail pour l'exploitation des services | [Components installed with Remedial Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-with-remediation-fw&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Espace de travail pour l'exploitation des services | [Components installed with Metrics and CI Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-metrics-ci-action-fw&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Gestion des niveaux de service | [Installed with Service Level Management](https://www.servicenow.com/docs/access?context=r_InstalledWithServiceLevelMgmt&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Base pour Gestion des services | [Installed with Service Management Core](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtCore&version=australia&pubname=australia-service-management-for-the-enterprise&ft:locale=en-US) | | Gestion des services IT | Gestion des portefeuilles de services | | | Gestion des services IT | Vendor Management Workspace | | | Gestion des services IT | Expérience de visite | [Components installed with Walk-up Experience](https://www.servicenow.com/docs/access?context=installed-with-walkup-experience&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | | Gestion des services IT | Optimisation de la main d'œuvre | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | | Opérations de sécurité | Réponse aux incidents de sécurité | [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&version=australia&pubname=australia-security-management&ft:locale=en-US) | | Opérations de sécurité | Partage de renseignements sur les menaces | | | Opérations de sécurité | Réponse aux vulnérabilités | [Components installed with Vulnerability Response](https://www.servicenow.com/docs/access?context=installed-with-vr&version=australia&pubname=australia-security-management&ft:locale=en-US) | | Gestion stratégique des portefeuilles | Séparation des données | | | Gestion stratégique des portefeuilles | Gestion des mises en production d'entreprise | | | Gestion stratégique des portefeuilles | Gestion des services sur site | [Components installed with Field Service Management](https://www.servicenow.com/docs/access?context=r_InstalledWithFSM&version=australia&pubname=australia-field-service-management&ft:locale=en-US) | | Gestion stratégique des portefeuilles | Gestion des services sur site | [Field Service with Service Locations Support components](https://www.servicenow.com/docs/access?context=service-locations-components&version=australia&pubname=australia-field-service-management&ft:locale=en-US) | | Gestion stratégique des portefeuilles | Gestion financière | | | Gestion stratégique des portefeuilles | Financement d'investissement | [Components installed with Investment Funding](https://www.servicenow.com/docs/access?context=installed-with-investment-funding&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | | Gestion stratégique des portefeuilles | Gestion des portefeuilles de projets | [Components installed with Project Portfolio Management (PPM) Standard](https://www.servicenow.com/docs/access?context=r_InstalledWithProjectPortfolioSuiteWithFinancials&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | | Gestion stratégique des portefeuilles | Programmes Scrum | [Components installed with Scrum Programs](https://www.servicenow.com/docs/access?context=installed-with-scrum-programs&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | | Gestion stratégique des portefeuilles | Espaces d'équipe | [Installed with teamspaces](https://www.servicenow.com/docs/access?context=r_InstalledWithTeamspaces&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | [ ] {#application-specific-roles__table_v41_hxt_bzb}