---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Use generative AI skills

# Using ServiceNow Otto for Operational Sustainability skills {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the sn_esg_gen_ai.docintel_user role, you can use the ServiceNow Otto for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.
The document intelligence for utility invoices reduces manual entry, and increases accuracy as it enables you to streamline the data collection process. The Document Intelligence for Utility Invoices skills automates the extraction of utility bill data, including consumption, billing dates, and amounts, within the Operational Sustainability Workspace. Then the extracted data is mapped to the correct metric definitions and entities.

## Modifying the instructions for ServiceNow Otto for Operational Sustainability skills {#using-now-assist-for-esg-skills__section_uh2_xmq_pgc}

Starting with the Australia release, users who have the ServiceNow Otto for Operational Sustainability plugin installed can use the document intelligence for utility invoices skill.

To modify the instructions for the Document Intelligence for utility invoices skill, follow the steps that are mentioned in [KB1806035](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1806035).
* **[Extract data from utility invoices](https://servicenow-prod.fluidtopics.net/u~MNdZNUvGq0RUvGXN2OYA)**   
  The AI-driven Document Intelligence for utility invoices feature automates the extraction of utility bill data, including consumption, billing dates, and amounts. Then the extracted data is mapped to the correct metric definitions and entities using configurable mapping tables within the Operational Sustainability Workspace. This streamlines data processing and enhances accuracy.