---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Override metric data

# Override metric data {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Modify or override the metric data if it's inaccurate, whether provided by the data owner or automatically collected based on the conditions defined in the metric definition.

## Before you begin

Role required: sn_esg.admin

## About this task

After a metric data task is closed, the ESG administrator can modify the metric data as needed. The administrator must also provide a valid justification for modifying the data.

## Procedure

1. Navigate to AllOperational Sustainability ManagementOperational Sustainability WorkspaceListMetricsMy metric data tasks.
2. Open the record that you want to modify.
3. On the Metric information form, under the Metric input section, select the Override Metric Data option.
4. In the Overridden metric data field, provide a new value.
5. In the Justification field, provide a valid justification for overriding the data.
6. In the Additional comments field, provide additional comments, if any.
7. Select Save.

## Result

The metric data task value is overridden and the same value is updated in the metric
data.

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