---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# GRC: Metrics

# GRC: Metrics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
GRC: Metrics application enables organizations to track their goals and targets,
collect data, and report data.  

|-|-|-|
| [Explore ![]() Learn about how Metrics administrators use the GRC: Metrics application for tracking their goals.](EyZECECtjUV96MIWea4LHg "A metric is used to measure and evaluate the effectiveness of your organizational processes. A metric or a combination of metrics can provide an insight into a system, component, or process. The GRC: Metrics application enables other applications to assess, compare, and track the performance of the processes.") | [Configure ![]() Configure your GRC: Metrics application.](cuPLo726OumO_hGP4PqZpg "You can configure GRC: Metrics to meet the needs of your organization.") | [Use ![]() Use the GRC: Metrics application for tasks such as creating metric definitions, providing data for metrics, managing your integrations, and so on.](8Bah3VkVzs90RGYO4jR36Q "Using the GRC: Metrics application you can track your business goals, define your key risk indicators (KRIs) and key performance indicators (KPIs), and generate reports for the management to provide insights into the progress.") |
| [Reference ![]() Get details about components like fields, tables, roles, and properties installed with GRC: Metrics.](EzHMBOC~rZMWirnXczwPZA "The following sections show the roles, tables, and properties installed with the Operational Sustainability Management application.") |   |   |
[ ]

{#metrics-overview__table_iwv_lpv_klb}