---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Integrating Operational Sustainability Management with Socialsuite

# Integrating Operational Sustainability Management with Socialsuite {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Socialsuite is a platform for conducting materiality assessments. You can import material topics from Socialsuite into your ServiceNow instance and manage them in the Operational Sustainability Management application.

The integration supports both double materiality and single materiality assessments. Double materiality assesses both impact and financial materiality. Single materiality assesses either impact or financial materiality. Assessments
comply with the Corporate Sustainability Reporting Directive (CSRD), European Sustainability Reporting Standards (ESRS), Global Reporting Initiative (GRI), and International Financial Reporting Standards (IFRS).

## Assessment data {#integrate-operational-sustainability-with-SocialSuite__section_k4p_pfj_m3c}

The integration imports the following data from Socialsuite:

* Material topics
* Impact materiality scores
* Financial materiality scores
{#integrate-operational-sustainability-with-SocialSuite__ul_hpl_tgj_m3c}

## Integration workflow {#integrate-operational-sustainability-with-SocialSuite__section_om3_vgj_m3c}

1. Conduct materiality assessments in Socialsuite.
2. Sync the assessment results to your ServiceNow instance.

   For more information, see [Sync material topics from Socialsuite](https://servicenow-prod.fluidtopics.net/K1CeBFCqBGjKB3Ux5tn2PA "Sync material topics from Socialsuite to import materiality assessment results into the Operational Sustainability Management application.").

   The imported material topics appear in your ServiceNow instance in workflow states based on their status in Socialsuite. For details about how Socialsuite states map to the ServiceNow instance states, see [Material topic workflow and states](https://servicenow-prod.fluidtopics.net/HXxaDf9XFbj7MFVaK2DfTw "Material topics are the point of origin for sustainability initiatives. A material topic must be identified before it can be tracked and measured for success. The workflow states for a material topic depend on how the material topic was created.").
3. Associate the material topics with goals and targets.
{#integrate-operational-sustainability-with-SocialSuite__ol_k4j_wgj_m3c}
* **[Activate Operational Sustainability Integration with Socialsuite](https://servicenow-prod.fluidtopics.net/_d7vTfCLFbzOkQsgL_dG2Q)**   
  You can activate the Operational Sustainability Integration with Socialsuite plugin (sn_osm_ma) for Operational Sustainability Management if you have the admin role. The plugin enables you to import materiality assessment results from Socialsuite for reporting and compliance.
* **[Set Material topic selection system property](https://servicenow-prod.fluidtopics.net/kbyaKHW7JsQ~NV56tJiboA)**   
  Set the Material topic selection system property to enable the Socialsuite integration features.
* **[Create a Socialsuite connection](https://servicenow-prod.fluidtopics.net/9zMDXh_Q4C9bnhIXxHlC9w)**   
  Create a Socialsuite connection to sync material topics and materiality assessment results from Socialsuite into your ServiceNow instance.
* **[Sync material topics from Socialsuite](https://servicenow-prod.fluidtopics.net/K1CeBFCqBGjKB3Ux5tn2PA)**   
  Sync material topics from Socialsuite to import materiality assessment results into the Operational Sustainability Management application.

**Related reference**   

* [Socialsuite material topic fields](https://servicenow-prod.fluidtopics.net/el7THN4CWjXO2qWqKOkqUA "Fields added to the Material Topic (sn_esg_material_topic) table for Socialsuite integration.")
* [Socialsuite import log](https://servicenow-prod.fluidtopics.net/AXgpMgGYoGdPTLR39JGK~w "The Socialsuite import log table (sn_osm_ma_import_log) tracks material topic data imported from Socialsuite into your ServiceNow instance. When you sync material topics, the assessment data is first imported into this table before the system creates corresponding material topic records. The import log is read-only and automatically maintained by the system.")