--- sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance) sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance) ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Integrating Operational Sustainability Management (formerly ESG) with other applications # Integrating Operational Sustainability Management (formerly ESG) with other applications {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read You can integrate Operational Sustainability Management with Project Portfolio Management and Integrated Risk Management (IRM). These integrations provide you with more options to track your goals. ## Integration with Project Portfolio Management {#integrate-esg__section_ub2_scs_hrb} If you integrate Operational Sustainability Management with Project Portfolio Management, you can plan, build a roadmap, and prioritize activities to achieve your sustainability goals. You can view all the programs and projects associated with operational sustainability under AllOperational Sustainability ManagementOperational Sustainability WorkspaceListsProgram Setup. When you create goals for your material topics, you perform some activity to accomplish those goals. The work that you do is captured in the form of programs and projects. When you integrate with Project Portfolio Management, you can create programs and projects for your goals. To learn more about program management and how to create programs, see [Program Management](https://www.servicenow.com/docs/access?context=c_ProgramManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US). To see the configurations that you must perform on the project form, see [Display the priorities and goals on the project form](https://servicenow-prod.fluidtopics.net/luebegYbQewyDp99EnAhNA "If you're an existing user, configure the project form to upgrade to the Goal Framework. The benefit of the Goal Framework is that it enables you to set targets for goals. You can also define strategic priorities and associated goals as part of the organization's strategic plans."). To see the tables installed with Goal Framework, see [Roles installed with the Goal Framework](https://servicenow-prod.fluidtopics.net/ErqWpkH38FhsxcB_nwkIKA "Several roles are installed with activation of the Goal Framework plugin."). The following image shows the Operational Sustainability Management home page with Project Portfolio Management integration. The integration adds new actions in the Quick Actions section, and it creates the Programs/Projects column in the Top Level Goals Summary section.Figure 1. Operational Sustainability Management home page with PPM integration ## Integration with IRM {#integrate-esg__section_xv4_xds_hrb} If you integrate Operational Sustainability Management with IRM, you can add risks, risk statements, policies, control objectives, and issues to your goals. For example, if you add a policy to your goal, then all the related control objectives and controls get associated with this goal. This integration helps you to identify and assess the risks that pose threats to your goals. Note: As an ESG user, you're not required to create policies. The policies are created by the IRM administrators. You only need to associate the policies to your goals. After you integrate with IRM, the Goal form lists additional options. For more information on the roles and tables that are installed with the Operational Sustainability Management, see [Components installed with Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/~jcb4pzx_4_MeySdpv5NuA "Several types of components such as roles, tables, and properties are installed with the Operational Sustainability Management application and the GRC: Metrics application."). * **[Integrating Microsoft 365 with ServiceNow reporting](https://servicenow-prod.fluidtopics.net/SEMTTWHAJkq9pYVDDf3L~g)** The Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg) integration provides disclosure reporting capabilities to ESG reporting disclosure managers to seamlessly report ServiceNow Operational Sustainability Management system data, list reports, charts, pivot, and multi pivot reports using Microsoft Word. * **[Integrating Operational Sustainability Management (formerly ESG) with Advanced risk assessment](https://servicenow-prod.fluidtopics.net/LzGUfiMUv2vetzytVr9eBA)** The Operational Sustainability Risk Management capability enables you to assess and evaluate operational sustainability risks for businesses. This capability is an integration of Operational Sustainability Management with Advanced risk assessment. To use the risk assessment feature, you must install and activate the sn_esg_risk_mgmt plugin. * **[Integrating Operational Sustainability Management (formerly ESG) with Watershed](https://servicenow-prod.fluidtopics.net/07S4MdXKK1k7Bgv0FIudJA)** Watershed is a tool that enables organizations to measure their carbon emissions and renewable energy and its impact. It also enables organizations to act to reduce emissions, and to report on the progress to reduce their carbon footprint. * **[Integrating Operational Sustainability Management (formerly ESG) with Urjanet](https://servicenow-prod.fluidtopics.net/85AGdXHd1fyOI9Z74OwYuQ)** Urjanet is a cloud-based platform that extracts different utility bills directly from the source, and delivers it into the business systems and applications that rely on it. As an ESG program manager or a metrics manager you can get your utilities data automatically from Urjanet and avoid manual data entry from your various facilities or office owners. * **[Integrating Operational Sustainability Management (formerly ESG) with SAP Concur](https://servicenow-prod.fluidtopics.net/8NT~tQs0EkzQ39hJoGed7w)** Use the Operational Sustainability Integration with Concur to calculate your carbon emissions when your employees travel by car, airplane, and train for business. Tracking these emissions enables you to manage them and take the necessary actions to reduce them. * **[Integrating Operational Sustainability Management with Socialsuite](https://servicenow-prod.fluidtopics.net/p_DV7d35FXs0U39Vf25J7Q)** Socialsuite is a platform for conducting materiality assessments. You can import material topics from Socialsuite into your ServiceNow instance and manage them in the Operational Sustainability Management application. **Related tasks** * [Migrate existing goals data to Goal Framework](https://servicenow-prod.fluidtopics.net/O~kOCu93qu0uIljRRQ9ROw "With the admin role, you can migrate the existing goals data to the Goal Framework tables by running the scheduled job.") *[\>]: and then