---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Install Operational Sustainability Management (formerly ESG Management)

# Install Operational Sustainability Management (formerly ESG Management) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can install the Operational Sustainability Management application (sn_esg)
if you have the sys_admin role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already
installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Operational Sustainability Management requires the following ServiceNow Store applications. Ensure that these applications are installed before you install Operational Sustainability Management.

  Required ServiceNow Store applications
  :

      GRC: Profiles
      :   The GRC: Profiles application is a set of common
          components shared by the GRC suite of applications. The
          application includes common architecture, issue
          management, and indicators.

  GRC: Common Workspace Elements
  :   The GRC Base Workspace is the container of all the shared seismic
      workspace parts among GRC applications.

  Goal Framework
  :   The Goal Framework application enables you to add goals that track your progress towards your chosen material topics.

  GRC: Metrics
  :   The GRC: Metrics application enables you to define the
      metrics that are used to assess, compare, track, and report the
      performance of the other applications.

  Microsoft 365 for ServiceNow Reporting
  :   The Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg) provides disclosure reporting capabilities to ESG reporting managers to seamlessly report ServiceNow
      Operational Sustainability Management system data, list reports, charts, pivot, and multi pivot reports using Microsoft Word.

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Note:  
With the Operational Sustainability Management application, you can use the authority documents and citations in the GRC: Policy and Compliance Management application and entities in the GRC: Profiles application.

Role required: admin

## About this task

The following items are installed with Operational Sustainability Management:

* Roles
* Scheduled jobs
* Tables
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For more information, see [Components installed with Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/~jcb4pzx_4_MeySdpv5NuA "Several types of components such as roles, tables, and properties are installed with the Operational Sustainability Management application and the GRC: Metrics application.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Operational Sustainability Management application (sn_esg) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install Operational Sustainability Management.
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4. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
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