---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Explore

# Exploring ServiceNow Otto for Operational Sustainability {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents.

## ServiceNow Otto for Operational Sustainability overview {#exploring-now-assist-for-esg__cf-exploring-parent-overview}

The ServiceNow Otto for Operational Sustainability Management enables you to use various AI skills and agentic workflows focused on Operational Sustainability Management. ServiceNow Otto for Operational Sustainability Management is available based on entitlements.

## ServiceNow Otto for Operational Sustainability benefits {#exploring-now-assist-for-esg__cf-exploring-parent-benefits}

The generative AI skill in the ServiceNow Otto for Operational Sustainability Management application offers the following benefits:

* Automation of operational sustainability data processes, reducing manual effort in collecting, validating, and reporting of data.
* Minimized human intervention in repetitive tasks, enabling operational sustainability teams to focus on strategic initiatives and compliance goals.
* Accelerated data processing and reporting, enabling faster turnaround for audits and disclosures.
* Scalable and future-ready framework, supporting integration of new operational sustainability skills and workflows for evolving regulatory requirements.
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## ServiceNow Otto for Operational Sustainability skills {#exploring-now-assist-for-esg__section_i2w_hwv_tgc}

The following generative AI skill and agentic workflows are available in ServiceNow Otto for Operational Sustainability:{#exploring-now-assist-for-esg__table_jfx_4wv_tgc__entry__3}

| Skill | Description | User |
|-|-|-|
| Document Intelligence for Utility Invoices | Streamlines data management by automating the extraction of utility bill data, including consumption, billing dates, amounts, and units of measurement, within the Operational Sustainability Workspace. For more information, refer to [Document intelligence for utility invoices](https://servicenow-prod.fluidtopics.net/qb7nfXduz_10xuazJfw~xA "The AI-driven document intelligence for utility invoices feature automates metric data collection. It automates the metric data collection by extracting utility bill data such as consumption, billing dates, amounts, and units of measurement within the Operational Sustainability Workspace."). | sn_esg_gen_ai.docintel_user |
[ ]

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## What to explore next {#exploring-now-assist-for-esg__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for Operational Sustainability skills, see:

* [Configure ServiceNow Otto for Operational Sustainability](https://servicenow-prod.fluidtopics.net/Bg6DJPXunMdja1_rQIU9ug "If you have the admin role, you can configure the ServiceNow Otto for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace.")
* [Using ServiceNow Otto for Operational Sustainability skills](https://servicenow-prod.fluidtopics.net/8yDeHCIwsZCunWQ5xjGHfw "If you have the sn_esg_gen_ai.docintel_user role, you can use the ServiceNow Otto for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.")
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* **[Document intelligence for utility invoices](https://servicenow-prod.fluidtopics.net/qb7nfXduz_10xuazJfw~xA)**   
  The AI-driven document intelligence for utility invoices feature automates metric data collection. It automates the metric data collection by extracting utility bill data such as consumption, billing dates, amounts, and units of measurement within the Operational Sustainability Workspace.
* **[Carbon calculations using AI agents](https://servicenow-prod.fluidtopics.net/rwAA7nhou5old_q_KQfKig)**   
  Automates the creation of calculated metric definition (CMD) records and formulas for Scope 3 carbon emissions categories. Uses AI-powered document analysis and semantic matching to confirm accuracy, reducing manual effort for ESG program managers.
* **[Supporting information for ServiceNow Otto for Operational Sustainability Management](https://servicenow-prod.fluidtopics.net/AlCbTvLY1oO618eHdVne4A)**   
  Get a quick overview of the important information that is related to the ServiceNow Otto for Operational Sustainability application.