--- sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance) sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance) ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Operational Sustainability Workspace (formerly ESG Workspace) users # Operational Sustainability Workspace (formerly ESG Workspace) users {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The Operational Sustainability Workspace displays the relevant data for the environmental, social, and governance pillars and enables you to take appropriate actions according to your role. These roles include the ESG administrator, ESG program manager, ESG reporting and disclosure manager, ESG metrics manager, and ESG data owner. The Operational Sustainability Workspace is highly configurable and role-driven. Being role-driven means that the Operational Sustainability Workspace is customized or unique for each user or role in your organization. The following table lists the key tasks that each role performs in your organization.{#esg-workspace-personas__table_qq2_y2l_hrb__entry__2} | User | Tasks | |-|-| | ESG Administrator | Set up the Operational Sustainability Management application so that it can be used by the users. * [Create material topics](https://servicenow-prod.fluidtopics.net/3ZDcljuNlUO9Z_zRQq9rSw "Create material topics for your organization so that you can identify the areas where you want to make an operational sustainability impact.") * [Create an Operational Sustainability Management (formerly ESG Management) goal](https://servicenow-prod.fluidtopics.net/~ifSNPhjDPpMzQsk7~keSA "Establish operational sustainability goals to track your progress toward your chosen material topics.") * [Set targets for goals](https://servicenow-prod.fluidtopics.net/aetZ~J3JRlx6B1h6GLkCbw "Create an operational sustainability target to help track the progress toward your operational sustainability goal.") * [Add a goal to a material topic](https://servicenow-prod.fluidtopics.net/8ZF2FnXCEK5dpxodW_QhpA "Map a goal to a material topic so that you can track the actions being taken for the chosen topic. Based on this mapping exercise, you can act on the goals with the most significant material impact.") * [Approve a material topic](https://servicenow-prod.fluidtopics.net/sCGwJEMkYfDWs~E~ldS36w "Review and approve or reject a material topic if it is assigned to you for approval.") * [Manage entities in Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/sJGfeORXMXEiRlP5E6b0uQ "You can learn about how Operational Sustainability Management is used by the investors and reporting agencies to evaluate different entities that they want to invest in, such as different business units in an organization.") * [Create a new emission activity](https://servicenow-prod.fluidtopics.net/Yw8KlF0TkyY54BqaFySVnA "Create new emission activities to track the activity that leads to emissions if you do not want to use the standard emission activities provided through the Unified content management application.") * [Create an emission factor](https://servicenow-prod.fluidtopics.net/UkdyOzu4z5b57rAUoEKvUQ "Create your own custom emission factors if you don’t want to use the standard emission factors provided by the Unified content management application. An emission factor is a representative value that relates the quantity of a pollutant released to the atmosphere with the activity associated with the release of that pollutant.") * [Manage all integrations](https://servicenow-prod.fluidtopics.net/ukp8nbC8Xt~XC~yeQiUfnA "You can integrate Operational Sustainability Management with Project Portfolio Management and Integrated Risk Management (IRM). These integrations provide you with more options to track your goals.") * [Create a new schedule for calculating the due date of the metric data task](https://servicenow-prod.fluidtopics.net/jSfCL2HESt10M_UkflshYw "Create a schedule or modify an existing schedule to calculate the due date for metric data tasks."). * [Manage metrics](https://servicenow-prod.fluidtopics.net/EyZECECtjUV96MIWea4LHg "A metric is used to measure and evaluate the effectiveness of your organizational processes. A metric or a combination of metrics can provide an insight into a system, component, or process. The GRC: Metrics application enables other applications to assess, compare, and track the performance of the processes."). * [Create unit family, units, and unit conversions](https://servicenow-prod.fluidtopics.net/soK2rt9v57tlKgTCbCxn_Q "Create a unit family to group similar units together. For example, the various units of distance such as miles and kilometers can be grouped. Unit families help you to organize units during unit conversion."). {#esg-workspace-personas__ul_jbt_3sp_bwb} | | ESG program manager | * [Create material topics](https://servicenow-prod.fluidtopics.net/3ZDcljuNlUO9Z_zRQq9rSw "Create material topics for your organization so that you can identify the areas where you want to make an operational sustainability impact.") * [Create an Operational Sustainability Management (formerly ESG Management) goal](https://servicenow-prod.fluidtopics.net/~ifSNPhjDPpMzQsk7~keSA "Establish operational sustainability goals to track your progress toward your chosen material topics.") * [Set targets for goals](https://servicenow-prod.fluidtopics.net/aetZ~J3JRlx6B1h6GLkCbw "Create an operational sustainability target to help track the progress toward your operational sustainability goal.") * [Add a goal to a material topic](https://servicenow-prod.fluidtopics.net/8ZF2FnXCEK5dpxodW_QhpA "Map a goal to a material topic so that you can track the actions being taken for the chosen topic. Based on this mapping exercise, you can act on the goals with the most significant material impact.") * [Approve a material topic](https://servicenow-prod.fluidtopics.net/sCGwJEMkYfDWs~E~ldS36w "Review and approve or reject a material topic if it is assigned to you for approval.") * [Manage entities in Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/sJGfeORXMXEiRlP5E6b0uQ "You can learn about how Operational Sustainability Management is used by the investors and reporting agencies to evaluate different entities that they want to invest in, such as different business units in an organization.") * [Manage metrics](https://servicenow-prod.fluidtopics.net/EyZECECtjUV96MIWea4LHg "A metric is used to measure and evaluate the effectiveness of your organizational processes. A metric or a combination of metrics can provide an insight into a system, component, or process. The GRC: Metrics application enables other applications to assess, compare, and track the performance of the processes.") {#esg-workspace-personas__ul_irx_1gl_hrb} | | ESG reporting and disclosure manager | [Create disclosures for internal and external stakeholders](https://servicenow-prod.fluidtopics.net/NAa7X1aY7FnH_5hvn1qeVQ "Create an Operational Sustainability Management narrative disclosure for your organization and store it on remote storage such as Microsoft SharePoint. Disclosures can be of several types such as ESG report, annual report, and so on.") | | ESG metrics manager | * [Create an automated metric definition](https://servicenow-prod.fluidtopics.net/7iZdc3cs4xC_OWWwue5h0Q "Create an automated metric definition to collect the data for a metric. A metric definition specifies the method and key properties of the metric, such as the unit, direction, or nature of the metric.") * [Create a manual metric definition](https://servicenow-prod.fluidtopics.net/gZkdooFGivvjVRxXfMTC9w "Create a manual metric definition to collect the data manually for a metric.") * [Create a calculated metric definition](https://servicenow-prod.fluidtopics.net/Sxj6P_ozqJexYvtKTntsMA "Create a calculated metric definition by aggregating the automatic metric definitions, the manual metric definitions, and the calculated metric definitions.") * [Create a metric](https://servicenow-prod.fluidtopics.net/xDNam~4jwK3AyFjzifkuyA "Create a metric to perform calculations on your data.") * [Integrating Operational Sustainability Management (formerly ESG) with Watershed](https://servicenow-prod.fluidtopics.net/07S4MdXKK1k7Bgv0FIudJA "Watershed is a tool that enables organizations to measure their carbon emissions and renewable energy and its impact. It also enables organizations to act to reduce emissions, and to report on the progress to reduce their carbon footprint.") {#esg-workspace-personas__ul_dj3_kbq_jrb} | | ESG data owner | * [Provide data for the metrics](https://servicenow-prod.fluidtopics.net/OG~ujm42gNmpj_ot3C~Srw "Use the metric data task to provide data for a manual metric. Metric data helps you analyze your progress toward your goals.") * [Provide responses for multiple metrics](https://servicenow-prod.fluidtopics.net/r_ZdvkojG15j4uOKPrwbag "Use the metric tasks module to provide responses for multiple metrics in an easy-to-use format.") {#esg-workspace-personas__ul_q2z_ngc_25b} | | ESG Risk Manager Note: This role is installed if you activate the sn_esg_risk_mgmt plugin | * [Create a risk statement](https://www.servicenow.com/docs/access?context=t_CreateRiskState&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Generate a risk from a risk statement](https://www.servicenow.com/docs/access?context=t_GenRiskFromRiskFrameProfile&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Create a risk assessment scope and initiate an assessment](https://servicenow-prod.fluidtopics.net/PdmgKEdIHpQI9Dq8QwYzcg "Create a risk assessment scope to define and identify risks for an entity. Identify assessors and approvers for assessments and define the frequency of assessments. After creating the scope, initiate the risk assessments.") {#esg-workspace-personas__ul_q3w_2l4_yzb} | [Table 1. Operational Sustainability Management users and their tasks] {#esg-workspace-personas__table_qq2_y2l_hrb} For more information on the roles, see [Components installed with Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/~jcb4pzx_4_MeySdpv5NuA "Several types of components such as roles, tables, and properties are installed with the Operational Sustainability Management application and the GRC: Metrics application.").