---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Operational Sustainability Management (formerly ESG Management) implementation

# Operational Sustainability Management (formerly ESG Management) implementation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the steps in the ServiceNow®
Operational Sustainability Management application checklist to download the Operational Sustainability Management from the ServiceNow Store, and get it ready for operation.
Mandatory and optional setup steps, as well as an implementation checklist are provided to
simplify the setup.  
The flow of mandatory steps in the checklist are as follows:

1. Install the Operational Sustainability Management application from the Servicenow Store
2. Create material topics
3. Create goals
4. Create targets
5. Create entity and entity types
6. Define metric definitions
7. Define metrics
8. Provide data for metrics
9. Import citations (optional)
10. Create disclosures
11. Integrate with other apps such as Watershed, PPM, and Urjanet (optional)
{#esg-implementation__ol_m2t_b3y_m3c}
* **[Install Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/PUIiy15KpyMDo9nnrHJIlw)**   
  You can install the Operational Sustainability Management application (sn_esg) if you have the sys_admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Complete the entitlements for Operational Sustainability Management (formerly ESG Management)](https://servicenow-prod.fluidtopics.net/lKdx6zmw~12drcm1YagFTg)**   
  After you install the Operational Sustainability Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.
* **[Setup checklist for the Operational Sustainability Management (formerly ESG Management) application](https://servicenow-prod.fluidtopics.net/52ycKguW2D1N_UffXnQBpg)**   
  This checklist includes the set up tasks that you're required to complete in your ServiceNow AI Platform® instance. When you have completed these tasks, the base system is ready for operation.