---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Create an Operational Sustainability Management (formerly ESG Management) target

# Create an Operational Sustainability Management (formerly ESG Management) target {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Create an operational sustainability target to help track the progress toward your operational sustainability goal.

## Before you begin

Role required: sn_esg.program_manager

## About this task

When you create a target, you can use the target to see how well you're meeting your goals. You can treat the status of the target as a report card about your goals. After you create a target, you can create and collect metrics to measure whether the targets are met.

## Procedure

1. Navigate to AllOperational Sustainability ManagementOperational Sustainability WorkspaceListsProgram SetupTargets.
2. Select New.
3. On the form, fill in the fields.  
   {#create-esg-target__table_lrv_yw4_brb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the target. For example, <kbd class="ph userinput">Launch diversity programs each quarter</kbd>. |
   | Goal | Goal that this target will track. |
   | Start date | Date the target begins |
   | Owner | Owner of the target. |
   | Type | Target type that shows the direction of achievement. Choices are the following: * Maximize: The direction of the progress is toward the Target value from the Base value. The base value must be less than the target value. * Minimize: The direction of the progress is toward the Target value from the Base value. The target value must be less than the base value. * Milestone: Fixed type. Only the progress field is available. The values of the field (0-100) capture the achievement of a milestone. {#create-esg-target__ul_s1n_3gk_hrb} |
   | State | State of the target. |
   | Status | Status to indicate the target progress. Choices are the following: * Green: Indicates that the target is on track. * Yellow: Indicates that the target needs improvement. * Red: Indicates that the target needs immediate attention. {#create-esg-target__ul_ykp_qvc_crb} |
   | End date | Date when the target ends. |
   | Contributors | Users who contribute to achieving the target. |
   | Check in frequency | Option to specify how frequently should the owner or contributor be updating the actual value of the target. The available options are Daily, Weekly, Fortnightly, Monthly, and Quarterly. |
   | Measure | Measure type for the specified value. The available measure types are stored in the Units \[sn_gf_units\] table. |
   | Base value | Base value of the target. The base value can also be considered as the present or current value. |
   | Actual value | Actual value of the target at a given time. This field is available only when the Type field is set to Maximize or Minimize. |
   | Target value | Target value of the target. This value is the goal that your team wants to reach. This field is available only when the Type field is set to Maximize or Minimize. |
   | Progress | Percentage of target that is complete. This value is calculated automatically. If the Type field is set to Maximize, then the progress value is calculated using the following formula. Progress = (Actual value - Base value) / (Target value - Base value) x 100 If the Type field is set to Minimize, then the progress value is calculated using the following formula. Progress = (Actual value - Target value) / (Base value - Target value) x 100 |
   | Weight scale | A numerical value that represents the importance of the target relative to the other targets of the goal. If there are any sub-goals present, they are also considered for relative weights and consequent progress calculation. By default, the weight scale is 1. Note: This field is available only when the sn_gf.weighted_average_enabled system property is set to Yes. |
   | Source for target | The metric definition or the metric that acts as a source of the target. This field only appears when the Type field contains either Maximize or Minimize. For information on how to add a source, see [Add a source for a target](https://servicenow-prod.fluidtopics.net/LuAZjgViGubesnl_PWN4Vw "After you create a target, you must add a source for the target. The source can be a metric or a metric definition that contributes to the parent target."). |
   [Table 1. Target form]

   {#create-esg-target__table_lrv_yw4_brb}
4. To mark a material topic as confidential, in the Security section, select the Confidential option.
   1. In the Allowed users field, select the users who can view the record.
   2. In the Allowed groups, select the groups that can view the record.

   {#create-esg-target__substeps_vd2_qwr_jsb}  
   This Security section only appears if thesn_grc.enable_record_confidentiality property is enabled under GRC properties. By default, the logged in user is added to the list of confidential users.
5. Select Save.  
   The Metric Definitions and the Metric related lists appear.
6. To add a metric definition, do the following:
   1. Select the Metric Definition related list.
   2. Select Add.
   3. Select the metric definitions to add.
   4. Select Add.
   {#create-esg-target__substeps_wy1_tvk_crb}

## Result

The target with metric definitions is created.
* **[Add a source for a target](https://servicenow-prod.fluidtopics.net/LuAZjgViGubesnl_PWN4Vw)**   
  After you create a target, you must add a source for the target. The source can be a metric or a metric definition that contributes to the parent target.

*[\>]: and then