---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Create an Operational Sustainability Management (formerly ESG Management) goal

# Create an Operational Sustainability Management (formerly ESG Management) goal {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Establish operational sustainability goals to track your progress toward your chosen material topics.

## Before you begin

Role required: sn_esg.program_manager

## About this task

After you create a [material topic](https://servicenow-prod.fluidtopics.net/3ZDcljuNlUO9Z_zRQq9rSw "Create material topics for your organization so that you can identify the areas where you want to make an operational sustainability impact."), you must also create goals to track your progress toward the material topic. After you create a goal, you can do the following:

* Assign targets to track the progress of goal achievement.
* If you integrate with Integrated Risk Management, you can add policies. You can also monitor the goal-related risks, policy and control compliance, and issues that are due. This integration enables you to create policies and implement controls to reinforce company goals.
* If you integrate with Project Portfolio Management, you can add programs and projects for the goal.

{#create-esg-goal__ul_zzt_2gd_crb}

For more information, see [Goal framework](https://www.servicenow.com/docs/access?context=goal-framework&version=australia&pubname=australia-it-business-management&ft:locale=en-US)

## Procedure

1. Navigate to AllOperational Sustainability ManagementOperational Sustainability WorkspaceListsProgram SetupGoals.
2. Click New.
3. On the form, fill in the fields.  
   {#create-esg-goal__table_lrv_yw4_brb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the goal. For example, <kbd class="ph userinput">Climate change strategies</kbd>. |
   | Classification | Category of the goal. Choices are the following: * Environmental * Social * Governance {#create-esg-goal__ul_qmx_1bp_brb} |
   | Start date | Start date for the goal. |
   | Owner | Person who owns the goal. |
   | Status | Status to indicate the goal progress. Choices are the following: * Red * Yellow * Green {#create-esg-goal__ul_ey2_gv4_nrb} |
   | State | State of the goal. |
   | Category | Category to which the goal belongs. Choices are the following: * Total Applications * Total Cost * Opex * Capex * Cloud Applications * Homegrown Applications * Support Cost * Labor Cost * Standards Compliance * Strategic * Operational * Tactical {#create-esg-goal__ul_kyf_dhq_nqb} |
   | End date | End date for the goal. |
   | Contributors | Users contributing to the goal. |
   | Progress | Percentage complete for the goal. The progress value is calculated automatically. For more information, on how the progress value is calculated, see [Goal progress value calculation](https://servicenow-prod.fluidtopics.net/mrwVuziOcF23aNxPDB0ENA "The progress or percentage complete value of goals is auto-calculated using different formulas. The formula depends on whether the goal has only targets, a combination of sub-goals and targets, and if it has weighted average calculation enabled."). |
   | Description | Description of the goal. |
   [Table 1. Goal form]

   {#create-esg-goal__table_lrv_yw4_brb}
4. Select Save.
{#create-esg-goal__steps_jmf_3wj_crb}

## What to do next

To view the goal's relationship with other sub goals, targets, metric definitions, and so on, click 360º view.
* **[Goal progress value calculation](https://servicenow-prod.fluidtopics.net/mrwVuziOcF23aNxPDB0ENA)**   
  The progress or percentage complete value of goals is auto-calculated using different formulas. The formula depends on whether the goal has only targets, a combination of sub-goals and targets, and if it has weighted average calculation enabled.
* **[Migrate existing goals data to Goal Framework](https://servicenow-prod.fluidtopics.net/O~kOCu93qu0uIljRRQ9ROw)**   
  With the admin role, you can migrate the existing goals data to the Goal Framework tables by running the scheduled job.
* **[Display the priorities and goals on the project form](https://servicenow-prod.fluidtopics.net/luebegYbQewyDp99EnAhNA)**   
  If you're an existing user, configure the project form to upgrade to the Goal Framework. The benefit of the Goal Framework is that it enables you to set targets for goals. You can also define strategic priorities and associated goals as part of the organization's strategic plans.
* **[Map a goal to a material topic](https://servicenow-prod.fluidtopics.net/8ZF2FnXCEK5dpxodW_QhpA)**   
  Map a goal to a material topic so that you can track the actions being taken for the chosen topic. Based on this mapping exercise, you can act on the goals with the most significant material impact.
* **[Associate entities to goals](https://servicenow-prod.fluidtopics.net/6N9ede4qDOFmk7_TNaeF_A)**   
  After you create the goals, you must associate those entities, which you want to track, to the goals.

**Related reference**   

* [Goals overview in the Operational Sustainability Workspace (formerly ESG Workspace)](https://servicenow-prod.fluidtopics.net/VKfrCShra5P_GcruxHgpIg "Goals refer to objectives that an organization sets for itself to make an impact on their ESG initiatives. They help you to track your progress toward the material topics that you have identified.")

*[\>]: and then