---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Create a unit family

# Create a unit family {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a unit family to group similar units together. For example, the various units
of distance such as miles and kilometers can be grouped. Unit families help you to organize
units during unit conversion.

## Before you begin

Role required: sn_esg.metric_manager

## About this task

Creating unit families also supports conversion of units. Sometimes, the unit in
which metric data is entered may be different from the reporting unit of the metric
definition. In such cases, the units must be converted. For example, the metric data
may be entered in US gallons and the reporting unit in the metric definition is
Liters. If US gallon and liters belong to the same unit family such as Volume, you
can convert the units.

Various formulas are used to convert different units. If the reporting unit of a metric definition belongs to a unit family that has the conversion factor as Calculated, then the metric data tasks for that
metric must be provided in the same unit as the metric definition. For example, if the reporting unit for temperature in a metric definition is Celsius, and if the conversion factor of temperature is set to
Calculated, then all the metric data tasks for that metric definition can only be provided in Celsius. In such cases, users can specify the formula that must be used for the conversion. For more
information see, [Configure the formula builder](https://servicenow-prod.fluidtopics.net/MxTfTC~NmgozL~PTHFAWqQ "Specify the formula context, the tables, and the identifiers before you can build a formula.").

## Procedure

1. Navigate to AllOperational Sustainability ManagementAdministrationUnit family.
2. Select New.
3. On the form, fill in the fields.  
   {#create-a-unit-family__table_cd2_ll2_25b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the unit family. For example, <kbd class="ph userinput">Temperature</kbd>. |
   | Conversion factor | Conversion factor that must be applied when converting units from the family. The choices are as follows: * Direct: Use this option if the conversion of the units in the family can be done directly. For example, you can convert kilometers to miles using direct conversion. * Calculated: Use this option if the conversion formulas are complex. For example, to convert temperatures in degrees Celsius to Fahrenheit, the formula is °F = °C × (9/5) + 32. {#create-a-unit-family__ul_ops_ql2_25b} |
   [Table 1. Unit family form]

   {#create-a-unit-family__table_cd2_ll2_25b}
4. Select Submit.

*[\>]: and then