---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Configuring GRC: Metrics

# Configuring GRC: Metrics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure GRC: Metrics to meet the needs of your
organization.  
As a metrics administrator, you can configure the following types of metric definitions.

* [Automated metric definitions](https://servicenow-prod.fluidtopics.net/7iZdc3cs4xC_OWWwue5h0Q "Create an automated metric definition to collect the data for a metric. A metric definition specifies the method and key properties of the metric, such as the unit, direction, or nature of the metric.")
* [Manual metric
  definitions](https://servicenow-prod.fluidtopics.net/gZkdooFGivvjVRxXfMTC9w "Create a manual metric definition to collect the data manually for a metric.")
* [Calculated metric
  definitions](https://servicenow-prod.fluidtopics.net/Sxj6P_ozqJexYvtKTntsMA "Create a calculated metric definition by aggregating the automatic metric definitions, the manual metric definitions, and the calculated metric definitions.")
{#configuring-grc-metrics__ul_jtk_5n5_3tb}
* **[Create a manual metric definition](https://servicenow-prod.fluidtopics.net/gZkdooFGivvjVRxXfMTC9w)**   
  Create a manual metric definition to collect the data manually for a metric.
* **[Create an assignment configuration](https://servicenow-prod.fluidtopics.net/42HtY7fOn8zSK3OjpyoWYA)**   
  Create an assignment configuration for a manual metric definition to have data owners dynamically assigned to metrics.
* **[Create an automated metric definition](https://servicenow-prod.fluidtopics.net/7iZdc3cs4xC_OWWwue5h0Q)**   
  Create an automated metric definition to collect the data for a metric. A metric definition specifies the method and key properties of the metric, such as the unit, direction, or nature of the metric.
* **[Create a calculated metric definition](https://servicenow-prod.fluidtopics.net/Sxj6P_ozqJexYvtKTntsMA)**   
  Create a calculated metric definition by aggregating the automatic metric definitions, the manual metric definitions, and the calculated metric definitions.
* **[Formula building in a calculated metric definition](https://servicenow-prod.fluidtopics.net/Zq3sVFQcoiFlwgf58j6_8A)**   
  In a calculated metric definition, you can build formulas using operands, operators, and functions to perform calculations on metric data.
* **[Update a metric definition](https://servicenow-prod.fluidtopics.net/RlSzUl4bgQicVhF_y_Z00Q)**   
  Update an existing metric definition to collect the new metrics. You can associate new goals, targets, and entities with the metric definition.
* **[Create a metric](https://servicenow-prod.fluidtopics.net/xDNam~4jwK3AyFjzifkuyA)**   
  Create a metric to perform calculations on your data.
* **[Create a threshold for a metric](https://servicenow-prod.fluidtopics.net/LAZaNXMbo~Vfh3UEY9GU7w)**   
  Create thresholds for metrics and metric definitions to monitor performance. Thresholds serve as reference points based on specific criteria. Each threshold can be assigned a unique color and configured with conditions and subsequent actions.
* **[Copy a threshold](https://servicenow-prod.fluidtopics.net/rDcJyCqrEZczftTpxwhzQw)**   
  You can copy existing thresholds to create similar threshold configurations for the same metric or metric definition.
* **[Customize threshold colors](https://servicenow-prod.fluidtopics.net/Q~FDQA9hmy7qEEA_rq4M2A)**   
  Customize the available threshold colors by enabling inactive colors in the Color dictionary.
* **[Create a metric unit](https://servicenow-prod.fluidtopics.net/M6EN6AG08D_UxO7LtRs1~A)**   
  Define the units in which the metric scores are displayed. The units can be numbers, percentages, currencies, quantities of time, or any other unit that you define. The commonly used units are provided with the Operational Sustainability Management application by default.
* **[Create a unit family](https://servicenow-prod.fluidtopics.net/soK2rt9v57tlKgTCbCxn_Q)**   
  Create a unit family to group similar units together. For example, the various units of distance such as miles and kilometers can be grouped. Unit families help you to organize units during unit conversion.
* **[Create fiscal calendars](https://servicenow-prod.fluidtopics.net/tfxlehFKrw8pkHEKgnGOsQ)**   
  Collect, aggregate, and report data based on your fiscal calendars, which may differ from the standard Gregorian calendar. Global organizations often operate in countries with unique fiscal calendars. By creating fiscal calendars in the Operational Sustainability Management application, you enable local entities to collect data according to their own schedules.
* **[Importing historical metric data](https://servicenow-prod.fluidtopics.net/JBBoor_RmCoDifBOkoGXWQ)**   
  Import historical metric data by using a pre-defined import template with instructions. This process helps with updating and managing metric data within an organization, helping ensure that all data complies with established business rules and maintains integrity throughout the process.
* **[Convert metric data to a different unit](https://servicenow-prod.fluidtopics.net/CAHTPwPVtGPibCW4TV7hYg)**   
  Convert any metric data into a preferred reporting unit.
* **[Enable campaigns](https://servicenow-prod.fluidtopics.net/9vU4dOzG8k~9PR2eHVw7ug)**   
  Enable campaigns to let data owners and approvers move groups of metrics through collection, review, and approval as a single unit, instead of one at a time.
* **[Create a campaign](https://servicenow-prod.fluidtopics.net/AoGo5lbbgZjTzA328L9qCA)**   
  Create a campaign to group manual, calculated, and automated metrics into a single unit for collection, review, and approval.
* **[Add or remove entities and metrics from a campaign](https://servicenow-prod.fluidtopics.net/XOb77gF9VORUvyWprvWZGA)**   
  Add or remove entities and metrics from a campaign to control which records are included in its data collection.
* **[Configure data owner and approver assignments for a campaign](https://servicenow-prod.fluidtopics.net/stYlOktjr5GmYUTU8TkvGw)**   
  Assign a data owner and one or more levels of approvers to a campaign, so the right users receive metric data tasks and approve them in sequence.
* **[Schedule a campaign](https://servicenow-prod.fluidtopics.net/WbWi7ihP0aKj16HwCMzooQ)**   
  Set the schedule for a campaign to control when data collection starts, when the next cycle begins, and when submissions are due.
* **[Publish a campaign](https://servicenow-prod.fluidtopics.net/2wgyKoVAbhRfJFwIRk5F~w)**   
  Publish a campaign to start generating campaign cycles and metric data tasks for its metrics.