---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Complete the entitlements for Operational Sustainability Management (formerly ESG Management)

# Complete the entitlements for Operational Sustainability Management (formerly ESG Management) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you install the Operational Sustainability Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.

## Before you begin

Role required: admin

## Procedure

1. Navigate to ServiceNow® Store.
2. Search for and select Operational Sustainability Management.
3. **Optional:** On the product page, to change the version, select the Other App Versions link.
   1. To view the details of the other versions, select any version.
   2. Select View Details.
   {#complete-the-entitlements-for-esg-management__substeps_kfy_l2d_lwb}
4. Select View Products.
5. Select Operational Sustainability Management.
6. To entitle all instances to the applications, select Opt-in.  
   The eligible list displays all the application dependencies you're licensed for.
7. Select the option to agree to the ServiceNow® terms and conditions.
8. Select Accept.  
   A checkmark appears next to the product name, and the Manage Entitlements button appears.
9. **Optional:** Select Manage Entitlements to change the instances affected by the applications to which you're entitled.
10. After you agree to the ServiceNow® terms and conditions and manage the entitlements, you can entitle the other products with a single click.