---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Claims for reporting

# Claims for reporting {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Claims for reporting are narrative statements or data points that organizations want to document and track for potential future use in disclosures.

## Using claims {#claims-for-reporting__section_vfm_l22_2gc}

Claims for reporting allows organizations to create, manage, and track narrative statements (claims) used in Operational Sustainability Management reporting and disclosures. A claim could be any assertion a company makes about its achievements, commitments, events, or activities. For example, a statement like "25 employees from ACME Inc. attended
the UN conference on sustainability in New York on January 21, 2026" would constitute a claim. These claims can be used across multiple reports and help provide credibility and specificity to disclosures by clearly detailing actions or
accomplishments. It serves as a centralized repository for narratives that can be reused in annual reports or sustainability disclosures.

## Benefits of claims for reporting {#claims-for-reporting__section_lww_mj2_2gc}

Claims for reporting in Operational Sustainability Management offers numerous benefits, enabling structured and efficient way to manage the factual narratives for disclosures.

* Streamline reporting through reusable claims, reducing redundancy and increasing efficiency.
* Improve accuracy and consistency by centrally tracking and approving claims for uniform use across disclosures.
* Enhance discoverability by allowing users to search and leverage existing claims.
* Enhances organizational reputation and trust by supporting better, more consistent disclosures that reflect various projects and initiatives.
* Helps large organizations manage narratives across global teams, reducing silos and ensuring awareness of all relevant initiatives.
* Provides flexibility to create both qualitative and quantitative claims, not limited by reporting cadence, and supports review and approval workflows.
* Allows tracking of which claims are used in which disclosures and supports associating related claims for comprehensive reporting
{#claims-for-reporting__ul_m4c_r4q_wdc}
* **[Create or edit a claim](https://servicenow-prod.fluidtopics.net/7QDf_9VFLYbn7lwdZlxN3A)**   
  Create or edit a claim that accurately documents a specific achievement, commitment, event, or activity performed by your organization, suitable for use in future disclosures or reports.