---
sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/environmental-social-governance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Activate document intelligence for utility invoices skill

# Activate the document intelligence for utility invoices skill {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate and then configure document intelligence for utility invoices skill from Now Assist to automate the extraction of metrics data from utility invoices. Once activated, map the extracted data to the correct metric definitions and entities.

## Before you begin

Role required: sn_nowassist_admin.nsa_admin

## About this task

<br />

## Procedure

1. Navigate to AllAdmin CenterAI Admin Hub.
2. On the AI Skills tab, under the Technology workflow group, select Risk \& Sustainability.
3. On the AI skills for Risk \& Sustainability page, select Activate skill under the Document Intelligence for Utility Invoices skill.
4. A predefined usecase is available in the Usecase overview tab, select Save and continue to proceed.  
   You can use an extraction use case to define the data you must extract from a document.
5. In the Review and activate tab, view the details of the skill, select Done.

## Result

The document intelligence for utility invoices skill is active and is available to be used in the Operational Sustainability Workspace.
* **[Setup metric definition and entity-mapping records](https://servicenow-prod.fluidtopics.net/Mn4qubiP05Hy2JiaauKBsw)**   
  Configure your environment so that values extracted using the Document Intelligence for Utility Invoices skill map to the correct metrics and entities. This eliminates manual data entry and improves accuracy.

*[\>]: and then