---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Activity Response Generation for HR Case

# Configure Activity Response Generation for HR Case {#ariaid-title1}

Release version: Australia  
Updated July 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Set up the activity response generation skill in the AI Admin Hub console to enable automated responses in comments and work notes of an HR case.

## Before you begin

Role required: sn_hr_core.admin

## Procedure

1. Navigate to AllNow Assist AdminSkills.
2. Select the Employee workflow, then select HRSD.  
   This determines the product context for the skill. Workflow and product must match your configuration requirements.
3. Select Activate skill on the Activity Response Generation for HR case skill.  
   Each skill has a guided setup with multiple steps. A check symbol next to each step indicates whether its setup is complete, partially complete, or incomplete. After configuring a step, select Save and continue to move forward, or Back to return to the previous step.
4. Select General details and edit name and description of the skill.  
   Additional information regarding details of the skill are displayed, but can't be edited.
5. Select Choose Inputs and review the input tables and fields to define the prompts that determine where data is pulled from.  
   {#now-assist-hrsd-activity__table_flx_mn4_xjc__entry__2}

   | Input | Description |
   |-|-|
   | Input table | HR case |
   | Input fields | Description, Short Description, Additional comments, Work notes, State, Priority. |
   [Table 1. Inputs for Activity response generation skill for HRSD]

   {#now-assist-hrsd-activity__table_flx_mn4_xjc}
6. Select Define availability to customize how and when the skill capability is active and accessible.  
   * Select Skill is always available so no restrictions are placed on when a skill is available.
   * Select Customize skill availability to define conditions and use the condition builder to configure fields and values.
   {#now-assist-hrsd-activity__case-summarization-generation-in-now-assist_ul_azl_5cd_4fc}
7. Select Define access to determine who can access this skill.  
   By selecting specific roles, you're controlling who can use it. The roles you choose will also be available in the next step Select display.

   Default and Custom Roles:
   * If no changes are made, the default role sn_hr_core.case_writer automatically appears in Define Access and Select Display.
   * If custom roles were added before the upgrade, they're updated automatically by a script.
   * If new roles are created after the upgrade, you can manually add them in both the Define Access and Select Display.  
     Note:  
     In the Select Display step, you can only choose roles that were added in the Define Access step. If you add a role in Define Access, you still must manually select it in Select Display to make it active.
   {#now-assist-hrsd-activity__ul_nf1_pd5_xjc}
8. In the Select display step, determine where the skill appears.  
   Select In-product desktop to display activity response generation for HR case in all HRSD products. Then, select the roles for whom the skill will be displayed.
9. After selecting Review and activate to examine changes, select Activate to turn on the skill and complete the configuration.
10. Select Done.
{#now-assist-hrsd-activity__steps_e5w_zzn_xjc}

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