--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Generate onboarding ramp-up plan # Generate onboarding ramp-up plan agentic workflow {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Generate onboarding ramp-up plan agentic workflow The Generate onboarding ramp-up plan agentic workflow is an AI-driven solution designed to help managers streamline and personalize the onboarding process for new employees. By automating the creation of team-specific and role-specific onboarding plans, this workflow reduces managerial workload, standardizes onboarding while accommodating team differences, and accelerates new hire readiness through structured knowledge and skill acquisition. Show full answer Show less ## Key Features * **AI-Powered Plan Generation:** A team of AI agents autonomously collects employee and team data, analyzes skill gaps by comparing job descriptions, interview notes, and resumes, and recommends targeted learning courses. * **Personalized Ramp-Up Plans:** The workflow generates onboarding plans organized into up to four stages focusing on role relevance, team popularity, trending courses, and team integration tasks, with up to nine tasks in total including learning and 1:1 meetings. * **Interactive Plan Review:** Managers can review and adjust the AI-generated plans via a conversational interface powered by the Ramp up plan reviewer AI agent, facilitating easy updates and approval. * **Automation and Scheduling:** Tasks and learning items are assigned to employees and managers with calculated due dates to ensure timely completion. * **Integration with ServiceNow Tools:** The workflow integrates with the Employee Center portal for accessibility, uses ServiceNow Otto for conversational plan review and editing, and requires activation of related AI skills and plugins for optimal results. ## Implementation Essentials * Set and activate the onboarding ramp-up trigger within the Employee Center portal to enable workflow access and automation during employee onboarding. * Activate AI skills to improve skill gap analysis by extracting relevant keywords from interview notes and job descriptions. * Enable ServiceNow Otto in the Employee Center to allow managers to interact with AI agents for plan review and modification. * Install essential plugins such as Now Assist for HR Service Delivery, Skills Foundation, Learning, Hiring Core, and Journey Designer to maximize workflow efficiency and output quality. ## Benefits for ServiceNow Customers * Significantly reduces the manual effort managers invest in creating personalized onboarding plans. * Delivers consistent, standardized onboarding experiences tailored to team and role specifics. * Speeds up new employee ramp-up by focusing on targeted skill development and team integration. * Improves manager engagement and control with an interactive review process supported by AI. * Leverages existing ServiceNow capabilities and plugins to create a seamless onboarding journey accessible through familiar portals and interfaces. The Generate onboarding ramp-up plan agentic workflow is an AI-powered solution that helps managers at your organization onboard new employees more efficiently. This workflow uses a team of AI agents to generate team specific and personalized plans for every new hire. The Generate onboarding ramp-up plan agentic workflow facilitates the employee journey that transpires from the preboarding phase to the onboarding phase. As newly hired employees transition from preboarding to onboarding, managers are responsible for producing onboarding plans that ramp up the knowledge and skill of new employees joining their team. Creating onboarding plans, especially personalized, team-specific plans, is a time-consuming process for managers that quickly devolves into an increased burden. This agentic workflow for generating onboarding ramp-up plans significantly reduces the workload for managers by converting a cumbersome process into an automated workflow. The Generate onboarding ramp-up plan agentic workflow provides the following benefits to help deliver value to your organization: * Automates onboarding plan creation by eliminating the need for managers to design individualized plans manually. * Generates team-specific and role-specific onboarding plans tailored to new hires. * Minimizes the administrative efforts required from managers during onboarding. * Ensures that onboarding plans are standardized while still accommodating team differences. * Speeds up the process of preparing new hires for their roles. * Focuses on structured knowledge and skill acquisition for new hires from the start. {#onboarding-ramp-up-plan-agentic-wf__ul_xd5_hn2_ngc} ## AI agents {#onboarding-ramp-up-plan-agentic-wf__section_gqf_skz_1fc} When the Generate onboarding ramp-up plan agentic workflow is triggered, a team of AI agents run autonomously to produce a ramp-up plan tailor-made for the onboarding employee. This workflow employs AI agents to perform the following functions: * Collect data on the employee, their onboarding journey, and the assigned team. * Analyze required role-specific skills from the job description and interview notes, and compare them with the employee's existing skills from their resume. * Recommend targeted learning courses to address identified skill gaps. * Generate a personalized ramp-up plan for the new hire. * Provide an interactive review process, enabling managers to modify the plan as needed. * Deliver personalized guidance through an assistant-like interface. {#onboarding-ramp-up-plan-agentic-wf__ul_vks_mhf_ngc} {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc__entry__2} | AI agent | AI agent role | |-|-| | Ramp up plan generation AI agent | This AI agent automates the creation of the personalized onboarding ramp-up plan for new employees. It performs the following functions: Data collection : * Gathers information from the onboarding journey, HR cases, team plans, user and manager profiles, job details, and learning resources. * Extracts employee skills and identifies skill gaps using job descriptions, interview notes, and resumes. * Retrieves relevant learning courses aligned with identified skill gaps and role requirements. {#onboarding-ramp-up-plan-agentic-wf__ol_vvc_gby_wgc} Onboarding plan generation : * Uses the employee's start date, manager details, and learning recommendations to build a structured onboarding plan. * Organizes the plan into up to four stages: * **Stage 1:** Relevant for Your Role * **Stage 2:** Popular on Your Team * **Stage 3:** Trending Courses * **Stage 4:** Get to Know Your Team Content creation and task management : * Includes up to five learning courses per stage (Stages 1--3). * Skips any stage without available courses. * Stage 4 always appears and contains: * Three core team-related tasks. * Up to six additional 1:1 meeting tasks with teammates. * A maximum of nine tasks in total. {#onboarding-ramp-up-plan-agentic-wf__ul_bc5_nlm_xgc} {#onboarding-ramp-up-plan-agentic-wf__ul_ac5_nlm_xgc} Scheduling and delivery : * Assigns tasks and learning items to both employee and manager. * Calculates and assigns due dates for all courses and tasks to ensure timely completion. | | Ramp up plan reviewer AI agent | This AI agent allows managers to review the AI-generated personalized onboarding ramp-up plan and update its details through a conversational interface. It provides practical guidance to support managers in making updates in a user-friendly manner. The following are the AI Agent workflow phases: * **Present plan** - Displays the initial ramp-up plan using employee and journey details. * **Collect Input** -- Accept manager instructions to create, update, or delete tasks and stages, confirming all changes. * **Review** -- Redisplay the updated plan and check if further changes are needed. * **Exit** -- End the session. {#onboarding-ramp-up-plan-agentic-wf__ul_vmn_bqf_ngc} | [Table 1. AI agents associated with Generate onboarding ramp-up plan agentic workflow] {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc} ## Plugins required for optimum output {#onboarding-ramp-up-plan-agentic-wf__section_lbk_kc3_hhc} To achieve optimum output of the Generate Onboarding ramp-up plan agent, the following plugins are essential. Installing the recommended plugins helps maximize efficiency and overall output quality. * Now Assist for HR Service Delivery (sn_hr_gen_ai) * Skills Foundation (sn_skills_int) * Learning (sn_lep) * Hiring Core (sn_ta_hiring_core) * Journey Designer (sn_jny) {#onboarding-ramp-up-plan-agentic-wf__ul_prl_b23_hhc} * **[Set Onboarding ramp up trigger to use Employee Center portal](https://servicenow-prod.fluidtopics.net/JYlsem6h7gx_7yTOaIkcbQ)** Set Onboarding ramp-up trigger to use Employee Center portal in the trigger configuration so the onboarding ramp-up plan workflow is accessible through the portal. Without setting the portal, the trigger will not be visible or usable in the Employee Center portal. * **[Activate Onboarding ramp-up trigger](https://servicenow-prod.fluidtopics.net/_B_eNMbHXDBXsbkbCA0zoQ)** Enable the Onboarding ramp-up trigger to ensure that the workflow runs at the right time during the employee onboarding. This automates plan generation, reduces manual setup for managers, and improves consistency in onboarding processes. * **[Activate the associated AI skills](https://servicenow-prod.fluidtopics.net/__6oQ1eZ5o0PlLJ4C4rb3A)** Enable the AI skills to allow the system to analyze interview notes and job descriptions, extract keywords, and identify relevant skills. This improves skill gap analysis and ensures accurate, personalized ramp-up plans for new employees. * **[Add Employee Center to the ServiceNow Otto display experience](https://servicenow-prod.fluidtopics.net/iA5VE29qPw_6tSxuE5fwAg)** Enable ServiceNow Otto to appear in Employee Center to converse with AI agents in this agentic workflow. * **[Review and edit onboarding ramp-up plans using ServiceNow Otto](https://servicenow-prod.fluidtopics.net/4mrtdmyDAISUtLgFWwiJDA)** Managers working for organizations using the Generate onboarding ramp-up plan agentic workflow can use ServiceNow Otto to review and edit personalized onboarding plans generated by a team of AI agents. Once the manager approves a plan that they reviewed, the corresponding plan is added to the new employee's onboarding journey.