---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure task experiences and actions

# Configure task scope and action widget {#ariaid-title1}

Release version: Australia  
Updated July 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure the applicable task scope and the actions with a custom AIX action widget. Use this when you need task-specific actions that differ from the standard action group.

## Before you begin

Role required: sn_hr_sp.esc_admin or admin

## About this task

Configure task scope and a custom AIX action widget to suit your needs for a task type.

* The AIX action widget field accepts a custom widget built for your organization and replaces the action group on both list and detail views.
* The AI insights tab appears only when Applies to is set to All or EmployeeWorks Web App. AI insights apply only to EmployeeWorks Web App. A banner on the tab indicates that this configuration has no effect in Employee Center.
* After an upgrade, existing task configuration records automatically set Applies to to All and clear the Use custom script check box. Your existing AI insights skill configurations continue to work without modification.

## Procedure

1. Go to AllEmployee CenterAdministrationTo-dos Configurations, select a to-dos configuration, and open the Task Configuration related list.
2. Open the task configuration for the required record type, such as Request.
3. In the Applies to field, specify the experience that uses this task configuration.  
   Figure 1. Task configuration scope selection

   Applies to options:
   {#empworks-configure-action-widget__table_ll1_15w_ckc__entry__2}

   | Scope | Description |
   |-|-|
   | All (default) | Applies the configuration to both Employee Center and EmployeeWorks Web App. When Use widget is selected on the Primary Info tab, both the Widget field (for Employee Center) and the AIX widget field (for EmployeeWorks Web App) are mandatory, each with its own widget parameters. |
   | Employee Center | Only the Widget field and Widget parameters appear on the Primary Info tab. The AI insights tab and the EmployeeWorks Web App Card Info tab don't appear, because AI insights apply only to EmployeeWorks Web App. |
   | EmployeeWorks Web App | Only the AIX widget field (mandatory) and AIX Widget parameters appear on the Primary Info tab. Select the out-of-the-box widget or a custom widget built for your organization. |
   [Table 1. Task scope options]

   {#empworks-configure-action-widget__table_ll1_15w_ckc}
4. Go to the Action tab.  
   Figure 2. Action group and AIX action widget
   * Search and select an existing an action group such as <kbd class="ph userinput">Approvals action group</kbd>.
   * Select a custom action widget built for your organization

   {#empworks-configure-action-widget__ul_wqd_t5w_ckc}

   For new task configurations targeting only EmployeeWorks Web App, configure only the AIX Action Widget.  
   Note:  
   When you don't add a custom action to the AIX action widget, the action group falls back to Employee Center action behavior.
5. [Configure a custom AI insights skill for a task type](https://servicenow-prod.fluidtopics.net/tLrAwrkLCSX1ugxnshi1KQ "Configure a task to use a custom Now Assist skill for AI insights in the Task details widget. Optionally add a custom script to pre-process input or post-process the skill response.").
6. Save the task configuration.

## Result

The custom widget replaces the action group on the task list view and the task detail view.

## What to do next

Clear the AIX action widget field to fall back to the Employee Center action group.
**Related tasks**   

* [Configure action group](https://servicenow-prod.fluidtopics.net/3w1apyMtxM4WMFRSYLsS2g "Configure a set of related action items as an action group.")
* [Configure a custom AI insights skill for a task type](https://servicenow-prod.fluidtopics.net/tLrAwrkLCSX1ugxnshi1KQ "Configure a task to use a custom Now Assist skill for AI insights in the Task details widget. Optionally add a custom script to pre-process input or post-process the skill response.")
* [Manage tasks and approvals](https://servicenow-prod.fluidtopics.net/rcOEmSZDCcUHqkfwqVThHw "Triage your queue from the EmployeeWorks Web App Tasks and requests. Review task summaries, act on approvals, apply conversational filters, and retrieve items through chat.")

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